|
1 General·What does Rogers offer?
·Computer requirements
·What are the advertised speeds for Rogers Hi-Speed services
·What are the peak times and off-peak times?
·Do I need the Rogers Software to get on the internet?
·What is a phub and shub? What are the names of Rogers phubs and where are they
·I'm not able to get my problem solved. What now?
|
| |
Rogers Residential Services ...
Rogers currently offers 5 tiers for Cable Internet on a predominantly DOCSIS network.
Ultra-Lite - an alternative to dial up
Lite - a faster alternative to dial up
Express - the mainstream product at 5Mbps down and 384K up
Extreme - the faster product for upstream at 6Mbps down and 800K up
Extreme Plus - the fastest at 10 Mbps down and 1Mbps up
(Speeds show are currently being changed in most areas, but the new speeds are not yet advertised until the roll out is complete)
For more info seeRogers Residential Internet Services
They also offer Rogers Portable Internet which is a wireless based service. Note this is NOT what could be described as a Mobile Internet service.
More info
Rogers Business Services info can be found here Rogers Business Internet Services
Note that across Canada, Rogers also offers DSL services to customers originally with Sprint Canada. It does not appear to be available to residential customers at this time.
 feedback form
 feedback form
by Exit  edited by sbrook
last modified: 2007-06-28 13:44:22 |
| |
What are the Minimum System Requirements?
These were taken from Rogers web site. Note that these are the systems that Rogers will support, but as long as your system supports an internet connection, you should be able to use Rogers.
Operating Systems: Windows '95, '98, ME, 2000 Pro & XP
CPU: Pentium 133 MHz
Memory (RAM): 32MB*
Available Hard Disk space: 125 Megabytes
CD-ROM: Required
* Windows 2000 Professional requires 64 MB
Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Power PC 601
Memory (RAM): 32 MB
Available Hard Disk space: 56 Megabytes
CD-ROM: Required
What are the Recommended System Requirements?
Operating Systems: Windows '98, ME, 2000 Pro & XP
CPU: Pentium 200 MHz
Memory (RAM): 64MB
Available Hard Disk space: 125 Megabytes
CD-ROM: Required
Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Any speed G3
Memory (RAM): 64 Megabytes
Available Hard Disk space: 56 Megabytes
CD-ROM: Required
feedback form
feedback form
by Exit edited by sbrook
last modified: 2007-06-28 13:46:28 |
| |
The advertised speeds for ...
. Rogers HiSpeed Express - 7000/512 (7/.5 Mbps) 60GB Monthly Cap *
. Rogers HiSpeed Extreme - 10000/1000 (10/1 Mbps) 100GB Monthly Cap *
. Rogers HiSpeed Extreme Plus - 18000/1000 (18/1 Mbps) 90GB Monthly ENFORCED Cap
. Rogers Hi-Speed Lite - 1000/128 kbps 25GB Monthly Cap *
. Rogers Hi-Speed Ultra Lite - 256/128 kbps 2GB Monthly Cap *
. Rogers Business Services - see »www.shoprogers.com/business/busi···ages.asp**
(*) Rogers is not currently (Feb 11, 2008) enforcing caps except for Extreme Plus. Enforcement is by a per GB additional charge.
(**) Business services have limited availability depending on local zoning
Actual results will vary depending on ...
. the type of modem
. the place you live
. the time of day
. other network conditions
Here is a thread with some before/after user experiences after switching to the Extreme service with a DOCSIS 2.0 compliant modem:
/forum/remark,10359880~mode=flat#
feedback form
feedback form
by elusion edited by sbrook
last modified: 2008-02-12 14:24:56 |
| |
Rogers makes no distinction between peak and off-peak, but for practical guidance when dealing with problems, this distinction can be useful.
The peak times are usually from 3:00 PM to 1:00 AM when there are most people using the Internet. The off-peak times are from 1:00 AM to 3:00 PM when there are fewer people using the Internet.
If you are on a congested cable segment, you may find your performance degraded more noticeably during peak times. Also, if you're in an area that serves a lot of college or university students, you'll find even more significant degradation during peak times.
feedback form
feedback form
by rAfChOw edited by sbrook
last modified: 2007-06-28 13:49:53 |
| |
Absolutely not, when you plug your modem and you have an internet connection set up on your computer, you should get an IP address assigned automatically at start up. You can start browsing normally, no Rogers Yahoo! software is required.
The software currently includes a modified Browser and toolbar, and an antivirus utility. Many users find these actually interfere with their internet experience and choose 3rd party browsers like Firefox and antivirus tools like AVG or Avast etc.
feedback form
feedback form
by elusion edited by sbrook
last modified: 2008-02-12 14:25:45 |
| |
A phub is a "Primary Hub" ... it is the location that your cable and internet service is actually distributed from ... often the site of Rogers towers and dishes.
An shub is a "Secondary Hub" ... it's a remotely located extension of a phub ... Rogers only has a few shubs on its network.
A phub ip domain address will look like this ...
geoloc.phub.net.cable.rogers.com
Where geoloc is a geographic location from the following list. The list is not complete ... for example it doesn't have the NB or NF phubs yet and it's probably got a number of retired phubs listed. Scroll down for table.
feedback form
feedback form
by sbrook
last modified: 2007-06-28 14:34:56 |
| |
First try to get your problem escalated to a second level tech. If you get a runaround or no satisfaction, you can try to get your problem escalated to a lead teck. If you're getting a "customer service runaround", then ask to have a Rogers Customer Service manager call you back. Note that the manager will NOT be a technical person, so you'll have to explain your problem simply and explain that you don't feel the techs you've dealt with have treated your problem seriously, or solved it or whatever is appropriate. Don't rant. They can't solve your problem, but they can bring the necessary expertise to help solve the problem.
When you've exhausted all you can reach by phone, you can write to Rogers' Head Office and lodge a complaint:
The Office of the President
Rogers Cablesystems - Rogers Yahoo! HiSpeed Internet
855 York Mills Rd
Don Mills ON M3B 1Z1
When you write, you need to be concise. You have about 8 seconds to make your impression. If you rant, especially at the beginning, the rest of the letter may not be read or dealt with seriously.
feedback form
feedback form
by MacGyver edited by sbrook
last modified: 2007-06-28 14:42:06 |
