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1. General Questions·Does OOL provide support via DSLR?
·When will OOL be available in my area?
·How can I sign up for OOL?
·What is OOL's return policy?
·Can I buy my own modem?
·What are the email addresses for contacting OOL?
·How long will I have my IP for? Is it static?
·Can I run a server on OOL?
·What Ports are Currently Blocked by OOL?
·Can I upgrade my "old" modem?
·What MODEMs are Compatible With OOL's New Tiers?
·What Routers are Compatible with OOL's 15/2 and 30/5 (BOOST) Plans?
·Can I opt-out of the DNS Assistance Service?
| | | No, not anymore.
Although Cablevision doesn't formally provide support here, there are some Cablevision employees who do frequent our forums.
 feedback form
 feedback form
by Lex Luthor 
last modified: 2005-09-27 22:34:59 | | | OOL personnel here have to avoid doing serviceability research for the DSLR community because in the past they have found that the information they can gather is usually no better than what is publicly available on the OOL Availability Lookup Site, doesn't help make the construction any quicker, and takes significant time away from their jobs and the jobs of those they must contact. Also, if the construction schedule were to change, you would be disappointed and their credibility would suffer. It's also very easy for them to get a date from one department, only to find later that another department has required work that will change the date.
In other words, you'll get the best information by visiting the OOL availability Lookup Site. You might also be able to get availability by escalating through the support phone channels.
feedback form
feedback form
by Lex Luthor
last modified: 2003-04-24 07:19:25 | | | First, check the links at the top of the forum to see if it's available in your area (note: to even have a shot, you must be in area where cable TV is serviced by Cablevision, Inc.)
You can call 1-888-4-Optimum and sign up over the phone. OOL will have a modem delivered right to your door. There have been many reports where the modem the person requested was not the one sent, so if modem selection is important to you, it's suggested you go to the Wiz.
Either way, it also can't hurt to ask what promotions are currently running. OOL does have promotions from time to time and some are not highly advertised so it's possible you might not have known.
OOL has a 30 day money back guarantee if you don't like the service or something doesn't work right for you.
feedback form
feedback form
by Lex Luthor
last modified: 2005-11-29 10:33:19 | | | OOL (Wiz or Direct) will issue a full refund / modem exchange within the first 30 days of service. You must also have your receipt and box to make the refund / exchange.
feedback form
feedback form
by Lex Luthor
last modified: 2002-03-04 14:59:30 | | | Yes.
But why?
In general you are best off getting your modem directly from OOL/Wiz. For $(see OOL website for current pricing) with a 1 year term (penalty=see OOL website for current pricing), as long as you aren't moving our of OOL territory in the 1st year, you most likely won't find a better deal financially.
If you want to get your own modem, OOL will let you. It must be DOCSIS compliant. You are best off to get one of the modems OOL is currently selling directly at the Wiz. You'll have a better chance at getting a higher level of support since those are the companies OOL has a relationship with. You also run the risk of not getting new firmware releases if you don't get a modem OOL is familiar with. Still, you can get any modem you wish, as long as it's DOCSIS compliant.
If you do get your own modem, just remember to call tech support to register it's MAC address in their system or you'll be shut off after 9 days.
feedback form
feedback form
by Lex Luthor
last modified: 2002-03-04 14:45:13 | | | The following addresses should be used based on the issue you are trying to resolve.
For SPAM, hacking, port scanning, trojans, copyright infringement, child porn and any other form of TOS abuse, where the source of the attack or offense is from an Optimum Online account/address, use abuse@optonline.net.
For attacks or offenses initiated by a non-Optimum Online account/address, you should contact the ISP of the offending party and not Optimum Online.
If you wish to report a life-threatening situation, please contact your local law enforcement agency immediately. A follow-up report should also be made to abuse@optonline.net.
For support issues, service problems, newsgroup addition requests, acknowledging someone from OOL going out their way to help, etc. use support@optonline.net.
feedback form
feedback form
by GeekNJ edited by Lex Luthor
last modified: 2002-03-04 14:49:06 | | | OOL does not offer static IP addressing.
The most likely reasons for an IP change are:
1) OOL splits your node and you wind up in the part of the split which was assigned new IP addresses.
2) You don't turn your PC on for longer than the DHCP lease period (usually 3.5 days) AND someone new in your area signs on and grabs your IP. If you have a router, it will hold your IP rather than the PC.
3) You change your NIC.
4) You have a router and change the cloned NIC MAC to another MAC.
Most people have reported a couple of IP changes annually.
A static IP is availabile with Business OOL.
»optimum.custhelp.com/cgi-bin/opt···opview=1
feedback form
feedback form
by Lex Luthor
last modified: 2007-06-11 19:52:00 | | | First of all, running any server or abusing bandwidth are both violations of the Optimum Online Terms of Service (TOS). OOL is within their rights to terminate their agreement with you if you are caught running a server or abusing bandwidth.
While running any type of server is a violation of the TOS from a strict legal standpoint, the reality of it seems to be that it's the bandwidth usage (mainly the amount you upload) that OOL is most concerned about. If you keep the bandwidth usage "normal", OOL will most likely not have a problem with your server. That is just my opinion and is not OOL corporate policy.
In addition, if you are trading copyrighted materials over your OOL connection, OOL could terminate you for a TOS violation and could be under legal obligation to identify you to appropriate authorities in court-order situations.
Optimum Online Service is provided to subscribing households for non-commercial use. Running a server for commercial purposes is a violation of the TOS and can lead to your agreement being terminated.
If you do decide you want to run a server, at your own risk, I would suggest that you keep an eye on your bandwidth usage (again, mainly the upload usage).
Some of the more popular types of servers include, but are not limited to, Web/HTTP servers, FTP servers, SMTP mail servers, P2P file sharing programs, etc.
The most common server used is probably P2P file sharing (such as "Kazaa"). If you use P2P software, use it wisely.
Many of today's server programs allow you to set bandwidth limits. When you find the program's option to limit the bandwidth, I'd suggest setting the maximum upload speed to somewhere in the 16-18KBytes/sec (128-144kbps) range. Please make sure that if the program asks for the number in KBytes/sec, you enter it in KBytes/sec and if it asks for it in kbps, you enter it in kbps. You could easily wind up allowing 8 times more bandwidth then you intended for if you do it wrong. For a bits vs. bytes "tutorial", click here.
Depending on the type of server, I'd also suggest not running your server 24/7. If you are not at the computer actively using the server, perhaps you'd want to shut it down.
In some cases, OOL has capped the upload speed to 150kbps for people they feel are abusing the system. You can call technical support to have the cap removed. It's unknown how many times OOL will uncap you, should you get capped multiple times.
feedback form
feedback form
by Lex Luthor
last modified: 2003-10-18 12:10:59 | | | Incoming Ports 25, 80, 135 through 139, 1080, and 8080 are currently blocked.
Some OOL users claim that there are others, but it has not been "proven" over the entire OOL network.
feedback form
feedback form
by Irish Shark edited by Lex Luthor
last modified: 2006-01-15 17:04:22 | | | If you purchased your old 3Com CMX, Sharkfin (HomeConnect) or Motorola SB3100 when you signed up for OOL, then the answer is most likely yes. Just bring the old modem to a Cablevision walk-in center and explain to them that you are experiencing frequent disconnects (many people do) and would like to exchange it for a new (most likely a Motorola SB5100) modem. In most cases, you will have no problem with the exchange. You may also want to ask for a receipt stating that you now own the new modem being you purchased the original from OOL.
If you already have a Motorola SB4100, Motorola SB4200, Terayon Terajet or you bought a Toshiba on your own, you'll see no added benefits in upgrading to a Motorola SB5100.
feedback form
feedback form
by howie edited by Lex Luthor
last modified: 2003-07-21 14:59:59 | | | The following MODEMs are compatible with OOL's 15/2 and 30/5 (BOOST) plans. The manufacturer and model number is printed on your device.
MODEMs Compatible with enhanced speed, Standard Optimum Online Service
Motorola SBV5120 OV MODEM
Motorola SBV5121 OV MODEM
Motorola SB5100
Scientific-Atlanta DPC2100
Scientific-Atlanta DPX2203 OV MODEM
Motorola SBV4200 OV MODEM
Motorola SBV4501 OV MODEM
Motorola SB4200
Innomedia EMTA 3528-4e (Business customers only)
MODEMs Compatible with Optimum Online Boost service
Motorola SBV5120 OV MODEM
Motorola SBV5121 OV MODEM
Motorola SB5100
Scientific-Atlanta DPC2100
Scientific-Atlanta DPX2203 OV MODEM
Innomedia EMTA 3528-4e (Business customers only)
Non-compliant MODEMs
Motorola SB4100
Motorola SB3100
MODEMS manufactured by 3Com, RCA, TCE, Terayon, Thompson and Toshiba
feedback form
feedback form
by Irish Shark edited by Lex Luthor
last modified: 2008-06-28 15:51:37 | | |
There are many routers that seem to work with the new OOL speeds. It is impossible to list all of them here. As new routers show that they can handle the different speed tiers, they will be added to the list. Also, some users might find that a certain router listed here does not perform as it should. Theses routers were chosen because users on the OOL Forum have stated their speeds and were considered to be in the acceptable range for OOL.
The Wired/Wireless column indicates the capability of the router and does not relate to speed.
All potential speeds are using a Wired connection.
All "G" routers have a maximum potential wireless speed of 27mb/s. Actual speeds will vary depending on individual circumstances. It is possible to attain 25mb/s under ideal circumstances.
For full BOOST potential wireless speed a "N" router and card are needed.
All routers have 10/100mb WAN and LAN ports.
When TCP overhead is taken into consideration (a 5 to 12% overhead), these routers should provide at least 13mb on the download side for the 15/2 plan and at least 26mb on the download side for the 30/5 plan. Note: With the change in the download caps, users can see speeds up to 15mb/s + down and and on BOOST 30mb/s + down.
Routers that are capable of 30/5 Speeds also will work with the 15/2 Tier
15/2 Plan (now 16.5/2) Manufacturer | Model Number | Wired/Wireless | Remarks | D-Link | DI-524 | Both | . | D-Link | DI-604 | Wired | . | Linksys | RTP-300 | Wired | Vonage | Microsoft | MN700 | Wired | . | Netgear | MR814 | Both | v2. 802.11b wireless mode. Expect about 5mb on the DL side. | Netgear | WGT624 | Wired | . | Netgear | WPN824 Rangemax | Both | This router is a mixed bag. So beware.There are issues with the wireless side not being able to get good speeds.Achieves high performance only when in channel-bonded mode. | NetworkEverywhere | NR041 | Wired | | ZyXEL | P-334WT | Wired | . | ZyXEL | X-550 | Wired | . |
30/5 (BOOST) Plan (now uncapped/5)Manufacturer | Model Number | Wired/Wireless | Remarks | Belkin | Pre-n | Both | Pre "N" Router | Belkin | F5D8231-4 | Both | "N" Router | Buffalo | WHR-G125 | Both | . | Buffalo | WHR-G54S | Both | . | Cisco | 851 | Both | $250 | Cisco | 871 | Both | $400 | D-Link | WRB-1310 | Wired | . | D-Link | DGL-4100 | Wired | . | D-Link | DGL-4300 | Both | . | D-Link | DIR-615 | Both | N Router | Linksys | BEFSX41 | Wired | . | Linksys | BEFSR41 | Wired | v3 or later | Linksys | RVS-4000 | Wired | Gigabit LAN ports. Disabled IPS for full speed; otherwise about 18mb DL.VPN capable. | Linksys | WRT54GS | Both | . | Linksys | WRT54GX | Both | . | Linksys | WRT54G | Both | . | Linksys | WRT54GL | Both | . | Linksys | WRT150N | Both | "N" Router | Linksys | WRV 200 "Rangebooster" | Both | | Netgear | WGR614 | Wired | Note: Must upgrade FW to v 2.x to get BOOST Speed. | Netgear | WPNT834 | Both | RangeMax 240 | Netgear | FVS338 | Wired | Must disable Keyword filtering; 8 LAN Ports | ZyXEL | 2 Plus | Wired | $170 retail | ZyXEL | P-330W | Both | . |
Thanks to Irish Shark for this FAQ.
feedback form
feedback form
by Lex Luthor
last modified: 2008-10-16 16:08:06 | | | Go here to opt out - »www.optimum.net/Article/DNS
Yes, you can opt-out of the service. If you opt-out of the service, you will no longer receive any search based help when you misspell or mistype a web address, but instead you will receive browser error messages. When you opt-out of the service, it will affect all computers that are in your household and accessing the Internet by Optimum Online Service.
More here - »What's up with OOL domain servers now?
feedback form
feedback form
by Dersgniw edited by Lex Luthor
last modified: 2008-09-25 11:04:49 |
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