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Optimum Online FAQ
FAQ Revisions
Editor:
Lex Luthor
Last modified on 2008-10-16 16:08:06
view:
single page
·
printable
Table of Contents
1. General Questions
(
13
)
2. Setting up and Testing your Modem
(
10
)
3. E-Mail Setup
(
7
)
4. Troubleshooting
(
6
)
5. Speed
(
7
)
6. Sharing
(
4
)
7. iO FAQ
(
1
)
1. General Questions
Does OOL provide support via DSLR?
When will OOL be available in my area?
How can I sign up for OOL?
What is OOL's return policy?
Can I buy my own modem?
What are the email addresses for contacting OOL?
How long will I have my IP for? Is it static?
Can I run a server on OOL?
What Ports are Currently Blocked by OOL?
Can I upgrade my "old" modem?
What MODEMs are Compatible With OOL's New Tiers?
What Routers are Compatible with OOL's 15/2 and 30/5 (BOOST) Plans?
Can I opt-out of the DNS Assistance Service?
2. Setting up and Testing your Modem
Should I connect via Ethernet or USB?
What NIC should I use?
What Splitter Should I Use for OOL?
How can I tweak my connection?
How can I check out my signal levels?
Running DocsDiag to see detailed modem info
What should my modem levels be?
What do I do if my modem levels are poor?
How do I know what firmware version I have?
What about Cable Amplifiers?
3. E-Mail Setup
What are OOL's email parameters?
What are OOL's mail and news server names?
What are OOL's email limits?
How can I check my mail via the web?
How do I submit missed, unwanted spam e-mail messages to be filtered.
How do I submit e-mail messages that have been miscategorized as Spam?
Can I use a non-OOL SMTP (outgoing mail) server?
4. Troubleshooting
I ran a tweak test and I see packet retransmissions, why?
How do I test for packet loss?
Why is my modem activity light constantly flashing (even if my pc is off)?
How do I request a firmware update?
I've upgraded firmware on my 3com sharkfin and the diagnostics page is gone.
I'm Experiencing Packet Loss, What do I do?
5. Speed
What speed caps does OOL use?
How can I test my speed?
What kinds of speeds should I be getting?
How come I'm not getting 8Mbps like you?
Can you please explain kilobits vs. kilobytes?
I am getting slow speeds in peak hours. What can I do?
What is an NDT speed server and why should I trust it?
6. Sharing
How can I share my connection?
Can I share my connection with only a HUB?
Am I allowed use a router to share my connection?
Can I use my modem at another location?
7. iO FAQ
iO Faq from Yahoo! Cablevision_Digital Forum
login
and you can contribute to the FAQ
Friday, 21-Nov 19:28:58
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