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3 Hardware Issues·How do I set up a router on Insight?
·I have replaced my cable modem. How do I get InsightBB working again?
·Which cable modems does InsightBB support?
·I have replaced my network card. How do I get InsightBB working again?
·Could I get a coaxial cable from Insight if I need one?
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Please remember that Insight does not offer support for home networking or routers.
To set up your router ALL you need to do is follow the manufacturers instructions which are included with your equipment. The physical connections using your CAT-5 cable with RJ-45 connectors (Those large telephone looking connectors), or USB if you're using a wireless setup and it uses USB in place of CAT-5.
Insight no longer uses SAS Registration for routers or hubs. Once your modem's MAC address is registered and pulling an IP address, the following steps should be followed.
1. Shut down your computer and any existing networking devices.
2. Unplug the power cord to your cable modem.
3. Make sure the cable modem Ethernet cord is plugged into the new router's WAN port.
4. Plug the power cord into the cable modem.
5. After the cable modem obtains block synch, plug in the power to your new router and then turn on your computer.
More information can be found here - »help.insightbb.com/general/netwo···nfo.aspx
If you are having problems getting your router to work properly you must contact the technical support of the router in which you purchased.
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by WeKnSmith  edited by Macy
last modified: 2006-10-25 07:39:58 |
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Thanks to drgnwiz8 for the original version of this info, which has unfortunately been superseded.
Some background: Insight keeps track of subscribers' cable modem info in two systems - ICOMPS (sic?), and SAS. ICOMPS is one of Insight's tools for administration of the InsightBB "last mile," such as CMTS (local office) equipment. However, SAS is actually controlled by AT&T, which administers the InsightBB backbone, as well as other up-the-chain services. ICOMPS and SAS don't update each other, probably due to the fact that separate companies run them.
Insight does permit subscribers to update their SAS info online, without having to call tech support. However, subscribers don't have similar access to ICOMPS. So, to switch cable modems, it's best just to contact InsightBB tech support ( /faq/5241 ), tell them you're switching your cable modem, and follow the instructions that they give you. You'll need to call them anyway to get ICOMPS updated, so you might as well have them help you out. Make sure to have the MAC address of the new modem handy as you will have to give it to tech support when you call in.
For the record, the instructions that they'll give you are here: »help.insightbb.com/account/devic···nge.aspx
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by lolwhat edited by Macy
last modified: 2006-10-25 07:01:27 |
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To see the list of modems that all of InsightBB supports, please visit help.insightbb.com/general/supported_modems.aspx.
The modems on the list above are certified to work in all InsightBB areas, so it's always a safe bet to use a listed modem. However, other cable modem models - in addition to the ones on the list - may work in certain areas, although those areas may or may not have technical support for them. If you'd like to find out whether a particular unlisted modem is supported in your area, contact your area's Insight office during business hours: »Insight BB Forum FAQ »How do I contact InsightBB? Where's my local Insight office?
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by lolwhat
last modified: 2005-10-20 11:36:01 |
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Thanks to drgnwiz8 , kg4evv and flw for this info.
Follow these instructions to register your network adapter on the InsightBB network:•Turn on (or reboot) your cable modem.
•Start your computer.
•Make sure that your NIC has a 10.14.x.x or 10.15.x.x IP address. If your NIC doesn't have such an address, try releasing then renewing the address. If this doesn't work, you may need to contact InsightBB technical support ( /faq/5241 ).
•In your favorite Web browser, open this Web site: http://sas.r31.insightbb.com
If this doesn't work (due to DNS issues), try the IP addresses for the same site: https://12.223.2.8 or https://12.223.2.9
•Follow the Web site's instructions for "replacing the computer." You may name your computer however you wish.
•Reboot your modem and your computer.
You should now be good to go!
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by lolwhat
last modified: 2005-01-02 09:10:13 |
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If you move your computer and find that you need a longer coaxial cable do not use a cheap cable you buy at the department store. Most of the coaxial cables you find in the local stores are RG59 (obsolete in today's modern CATV market) and they use very cheap fittings. I recommend that you check with your local cable office and see if a tech may be able to drop one off for you sometime when you are in the area. Mind that they may be busy but will do their best to make one for you and drop it off. Using cheap cable and fittings will degrade your signal and may cause intermittent service problems.
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by XuhQshinR edited by Macy
last modified: 2006-10-25 07:02:21 |
