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5. HSI (High Speed Internet)·Can I get a static IP?
·Can I network two computers together and will Charter mind?
·What are the advantages of using a cable modem to access the Internet?
·What if I get hacked, spammed, or abused?
·What is on the self-install CD?
·Should I use an USB or an Ethernet connection?
·Can I upgrade my cable modem firmware?
·What is this Charter-MSN thing?
·Does Charter have free dialup?
·Can I host a server with this service?
·Does Charter have usage caps?
·What is a good proxy test?
·Does Charter Block Ports
·What are the advertised speeds for Charter HSI?
·I purchased a new modem, do I have to call tech support to activate my new modem
·How much does internet service cost?
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Only on Charter Business Network (CBN) accounts.
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by americanada  edited by nozero
last modified: 2005-09-03 20:51:15 |
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Yes, one can easily network two or more computers using a router. If you have a question about setting up your router contact the router Manufacturer for support. Charter does not officially support routers at this time and will direct the customer to the manufacturer of the router. Charter Communications will provide brief information about how to set up the router, but will not walk the customer through the setup.
Charter Communications does not mind if you have a network set up at home, as long as it is in compliance with the Terms Of Service.
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by bigbeartech edited by nozero
last modified: 2005-09-03 20:51:38 |
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A cable modem will provide you with rapid download transmission speeds. Downloading a file that would take one-half hour using a telephone modem connection will take only a few minutes with a cable modem connection.
A cable modem provides a continual connection to the Internet. Two-way cable modems do not require the use of a telephone line.
Your service will not be interrupted or receive external static since the outer layer of the cable line will not allow any noise to enter the transmission line.
As a high-speed medium, you will be able to view many different multimedia presentations---"live" or streamed---such as concerts, movies, etc.
reference
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by redxii edited by nozero
last modified: 2005-09-03 18:51:45 |
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If you suspect being hacked or targeted with a lot of spam, please gather all information that you have and send an email to abuse@charter.net, or go to the website http://abuse.charter.net and complete and submit the Abuse Report Form.
You can also go to http://www.charter.com/service/abusereporttips.asp for Abuse Reporting Tips.
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by bigbeartech edited by nozero
last modified: 2005-09-03 20:52:00 |
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There are few uses for the Self install CD. It was originally designed to walk a customer through setting up the connection correctly, but in all reality, all one needs is a properly installed ethernet card, a CAT5 cable, a cable modem with connectivity, and a coax connection.
The self install CD will verify minimum requirements including proper NIC install, or if connected via USB will install the drivers needed for the modem, and then verify internet connectivity.
This process rarely works, and the customer should call charter to get help.
The files on the CD are all files needed for the modems Charter Communiations supports. It also has Winsock update/repair files and Charter Support Agent.
The CD DOES have one spyware program, supplied by broadjump. You can easily remove this agent by going to add/remove programs and finding "broadjump foundation class", then removing it.
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by bigbeartech edited by nozero
last modified: 2005-09-03 20:53:15 |
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The answer would be to run Ethernet, although it is entirely possible to run USB, USB is not really made to sustain the type of uptime a network connection such as a cable modem requires. Also USB drivers are easily corrupted and easily conflicted if you are running another USB device. USB drivers are not always easily reinstalled especially if running win98 because for some reason win98 will not always recognize the drivers.
Ethernet is made especially for network communications and is the prefered method. If you are currently running via USB you may want to consider having an ethernet card installed and running an ethernet connection.
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by tech327 edited by nozero
last modified: 2005-09-03 20:56:32 |
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Normally the ISP will push a newer firmware only if needed.
If you own your modem you could do it yourself, but stand a chance of turning the modem into an expensive paperweight. There is always a small gamble when flashing any bios like a MB or Video card, etc.. Changing the firmware on your modem may also result in unexpected problems if the firmware hasn't been tested and approved by your ISP.
Folks that rent the modem from the ISP shouldn't do it.
The information in this FAQ is courtesy of stan999
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by IcEr3K edited by nozero
last modified: 2005-09-03 20:56:11 |
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The Charter with MSN is a "work in progress".
Originally the Charter with MSN was to provide some services through MSN, like earthlink currently provides. The MSN option is still scheduled to go through, but it has not been completed yet.
The details are as follows. MSN will provide 4 "member" hotmail accounts, and 3 charter.com email addresses. It is also to switch all charter.net email addresses to charter.com. However, charter.net will still work and will forward all charter.net emails to the charter.com address.
There are other added bonuses, however those details are not clear right now.
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by bigbeartech edited by nozero
last modified: 2005-09-03 20:53:48 |
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Unfortunately no. The Dial-up access was a part of the service that Earthlink offered as part of their contracted services and that was discontinued when the contract ended.
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by nozero
last modified: 2005-09-03 20:52:51 |
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From the Charter website FAQ »www.charter.com/help/FAQS/charte···eline_25
"Unfortunately, hosting servers is not allowed with our residential cable modem service. This includes, but is not limited to, web servers, ftp servers, and mail servers. If you want to run a server, contact your local cable provider for information about obtaining a commercial subscription."
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by nozero
last modified: 2005-09-03 20:55:49 |
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Yes,
»www.charter.com/Visitors/Policie···Policy=6 #13
[Bold emphasis added]
"13. NO EXCESSIVE USE OF BANDWIDTH Excessive bandwidth is usage beyond a reasonable level for the service subscribed to. Residential service usage will not exceed 100GB of bandwidth per month for Customers subscribing to Services of 15 Mbps or less per month and 250GB of bandwidth per month for Customers subscribing to Service over 15 Mbps and up to 25 Mbps. Charter reserves the right to revise usage limits or to implement additional usage limits. In the event residential usage exceeds the above-described limits Customer will be notified and required to either limit Customer’s bandwidth consumption to permitted levels/limits or subscribe to a Service with a higher monthly bandwidth limit if a higher limit subscription is available. In the event Customer does not limit bandwidth consumption to permitted levels/limits after notice of the same, Charter may determine, in Charter’s sole discretion, that Customer is using an excessive amount of bandwidth over the Charter network infrastructure for Internet access or other functions using public network resources, during any period of time, Charter may thereafter: (a) adjust, suspend or terminate Customer’s account or Service at any time and without notice; or (b) require Customer to upgrade Customer’s service level and pay additional fees in accordance with Charter’s then-current, applicable rates for such Service; (c) cap Customer’s usage or limit aggregate bandwidth available to Customer; (d) implement prioritization of traffic; (e) implement protocol filtering; or (f) use any technology to be chosen by Charter at its sole discretion including, but not limited to, packet-reset and/or other packet management technology, to slow Service to Customer for purposes of conserving bandwidth. Charter may also notify Customer of excessive use and request Customer to employ corrective or self-limiting actions to comply with this provision."
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by pomfret edited by skj
last modified: 2009-02-11 11:05:03 |
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Here are a couple of test sites:
•http://www.lagado.com/proxy-test
•http://www.all-nettools.com/toolbox,net
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by nozero
last modified: 2005-09-03 20:54:07
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Yes in most markets. Here are a couple of discussions on the subject.
blocked port 25
Other potentially blocked ports include:
The crop above was taken from this pdf file   BlockedPorts.zip 132,087 bytes
(BlockedPorts.pdf) posted here by Tech5782 the pdf has additional information.
Edit 1/14/05 to add:
chtres posted the following here »Re: [Other] Remote Assistance blocked?.
For Great Lakes Division (MN, MO, IL, IN, NE)
Charter blocks:
21
23
25
80
110
119
143
1080
8080
These are blocked to prevent people from running servers on common ports. Any port not listed is open.
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by nozero
last modified: 2006-01-14 19:10:56 |
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To find the speed plans offered in your area go to: »https://www.charter.com/order/localize.a···ctitem=2 and enter your address.
In most areas, 5 Mbps down/512 Kbps up is the basic speed package, with 10 Mbps/1 Mbps being the highest. 16 Mbps/2 Mbps is offered in available in 'select' areas and is due to roll-out to more areas throughout 2008.
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by nozero edited by defiant
last modified: 2007-12-23 11:51:07 |
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Depending on your service area, you may be able to "self-provision" your modem. All you'll need is your Member Services ID and password. If you've forgotten your password or don't know your Member Services ID, go to »https://update.charter.com/ Once you have your Member Services information ready, simply connect the new modem to the cable line, the appropriate Ethernet port on you computer or router, and modem power adapter (in that order).
Once you make all the necessary connections and your modem sync's up, open your web browser. If your browser is re-directed to Charter Terms-of-Service page, then you are ready to go with self-provisioning.
If you get a "page cannot be displayed" or similar browser error, try releasing and renewing your computer/router's IP address or a reboot. If your new modem doesn't sync or you continue to receive error messages from your web browser, you will need to call tech support to have the HFC or cable MAC of your new modem provisioned for service.
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by defiant edited by skj
last modified: 2007-01-06 22:01:51 |
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Trying to determine how much internet service costs is not an easy task, since it is buried in the Charter website and varies by region. A discussion of costs was undertaken here: »Link to URL that has Charter Internet speeds/prices?.
A summary of the results, as well as discussion of other ISP's internet costs can be found here: »US Broadband Price Comparisons.
This is what the article notes about the cost of Charter internet:
While Charter advertises their downstream speeds directly, prices and upstream speeds vary by market and are hidden behind a prequalification wall. Even then, some users who enter their regional information tell us regional speed availability isn't always accurate. These are the speed and price ranges as reported by our users:
Charter HSI 3.0: 3 Mbps/256kbps : $39.99-$54.99
Charter HSI 5.0: 5Mbps/512kbps : $51.99-$59.99
Charter HSI 10.0: 10Mbps/1Mbps : $69.99-$79.99
Charter customers who bundle two services usually see a monthly discount of $10. The company does offer a $99 introductory triple play deal in certain markets.
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by skj
last modified: 2007-05-23 12:42:01 |
