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| | | | FAQ Revisions | Editors: Icarus  , skj , DaSneaky1D , defiant
Last modified on 2008-09-04 23:05:38
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5.9 Gaming·My gaming pings are very high, what can I do?
·Is Charter compatible with my X-box/Playstation and online gaming?
| | | If you are having latency issues with your cable modem while gaming, there are only a few things you can check locally.
1. Make sure you arent running any file sharing programs such as Kazza, Napster, Clones, etc.
2. Some games such as Quake, and Unreal tournament, can cause your ping to spike if you have the wrong connection type selected in the games' connection type menu. Always select Cable/DSL,in the options menu or even a lower speed such as ISDN. A selection of "ISDN" will produce the most stable gaming connection on cable modems that have a 128kbps upload cap.
3. Most all ping/latency issues are caused by things outside of your computer and house. They will depend on distance from you to the server you are trying to play. If you live on the East coast, try to play on east coast game servers and vise-versa if you live on the west coast. Weather conditions, time of day, number of users, and the speed of the connection the server you are trying to play has can all affect pings.
4. Try a utility such as Gamespy, which will search your computer for installed games and then list servers for you to play on with the ping listed for that server. Very helpful for finding a server which gives you low pings.
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by volntn edited by nozero
last modified: 2005-09-03 18:59:17 | | | The Charter High-Speed Internet Technical Support Staff focuses our support towards the connectivity between a cable modem and a personal computer. Charter Communications does not host or control online gaming servers and is not responsible for issues related to connectivity when attempting to connect to a gaming server using a gaming console.
Technical support for the configuration and setup of gaming consoles is currently outside the scope of our support. However, as an optional support path, our High-Speed Internet Technical Support Staff has sent the following self-help information on your behalf.
Additional Resources for XBOX Support
Connecting the XBOX directly to Charter High-Speed Internet
1. Disconnect the power cable from the cable modem and the XBOX.
2. Connect the Ethernet cable directly to the cable modem and to the XBOX.
3. Plug the power cable back into the cable modem and the XBOX.
4. Turn the XBOX on without a disc in the drive.
5. On the Main menu, highlight Settings and press A on the controller.
6. On the Settings screen, highlight Network Settings and press A on the controller.
7. On the Network Settings screen, highlight Connect and press A on the controller.
8. The XBOX will attempt to auto detect the connection.
9. Once auto detection is complete, the screen should indicate that the connection to XBOX Live was successful. Highlight DONE and press the A button on your controller to return to the main menu to use XBOX Live.
NOTE: If an error occurs and the connection fails, double check that the power to the cable modem is on and the Ethernet cable is connected during Step 1. If the connections are good, then try connecting the XBOX using your PC MAC Address.
Connecting the XBOX directly to Charter High-Speed Internet using a PC MAC Address
Consider trying this method if you share Charter High-Speed Internet between your personal computer and an XBOX. You will need to obtain the computer’s MAC Address before connecting the XBOX directly to Charter High-Speed Internet.
Obtaining the MAC Address from Windows XP or Windows 2000
1. To obtain the computer’s MAC Address in Windows XP or Windows 2000, click Start and then click Run.
2. Type “command” and click OK.
3. Type “ipconfig/all” and press the Enter key. The MAC Address will be listed as Physical Address. Write down the MAC Address and click here to jump to view instructions on “Connecting the XBOX using a PC MAC Address.”
Click here to return to top of document.
Obtaining the MAC Address from Windows Millennium or Windows 98
1. To obtain the computer’s MAC Address in Windows Millennium or Windows 98, click Start and then click Run.
2. Type “winipcfg” and click OK.
3. If the IP Configuration screen defaults to the PPP Adapter, click the down arrow and select the Ethernet Adapter. The MAC Address will be listed as Adapter Address. Write down the MAC Address and click here to jump to view instructions on “Connecting the XBOX using a PC MAC Address.”
Click here to return to top of document.
Connecting the XBOX using a PC MAC Address
1. Turn the XBOX on without a disc in the drive.
2. On the Main menu, highlight Settings and press A on the controller.
3. On the Settings screen, highlight Network Settings and press A on the controller.
4. First, write down the XBOX’s current MAC Address, located to the lower right of the screen. You may need this information when contacting Microsoft’s XBOX Technical Support. Next, highlight Advanced and press A on the controller.
5. On the Advanced screen, highlight MAC Address and press A on the controller.
6. Enter the MAC address of your PC in the XBOX Dashboard. Please enter the letters and numbers without dashes or spaces. Once entered, highlight Done and press A on the controller.
7. On the Advanced screen, press B on the controller.
8. On the Network Settings screen, highlight Connect and press A on the controller.
9. If you receive an error message, please contact Microsoft’s XBOX Technical Support at 1-800-469-9269 for further assistance.
Additional Resources for XBOX Support
XBOX Support Website for XBOX Live:
»www.XBOX.com/en-US/support/live/default.htm
Support by Phone:
Business Hours: 8:00am - 12:00am CST each day
For questions about technical issues: 1.800.469.9269
International direct dial to US: 425.635.7180
TTY users: (requires special equipment for hard of hearing)
1.866.740.9269 or 425.635.7102
Click here to return to top of document.
Have additional questions? Click here to contact our On-line Support Team.
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by volntn edited by nozero
last modified: 2005-09-03 18:59:39 |
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