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3.121 Motorola Info

At of January 2008, the Motorola Netopia 2210-02-1006 is the modem that AT&T is shipping to customers in the Southeast (former BellSouth) region.



Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

There is a spec sheet on this modem available here:
»broadband.motorola.com/c ··· 01-a.pdf

by KeysCapt See Profile edited by FAQFixer See Profile
last modified: 2008-11-11 14:58:57


An online, html-based modem simulator program is available here. The simulator recreates the Motorola 2210-02-1006 user interface specific to the Southeast (former BellSouth) region and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Additional Information:
An online, html-based modem simulator program for the Motorola 2210-02-3341 specifically for the former SBC region is available here.


Feedback received on this FAQ entry:
  • I have a the 2210 modem and I'm live in Arkansas, and your FAQ looks extremely useful;however, my user interface doesn't look like the simulator. It looks like this http://broadband.custhelp.com/app/answers/detail/a_id/20598. If you could point me to the the correct faq or help me at all i would appreciate it. You can reach me at emac1027@gmail.com

    2011-12-18 00:31:47 (McDude See Profile)

  • I set up a Motorola 2210 Southeast region and a linksys wireless router as per your instructions and it works fine (bridged ethernet),however I have been trying to configure an Axis video server in this setup to no avail. I have spent endless hours on this. Do you have any suggestions? miller3162@bellsouth.net Bob

    2010-11-30 20:34:17

by FAQFixer See Profile
last modified: 2009-04-27 14:51:50

The Motorola Netopia 2210-02-1006 is a full featured ADSL2+ Gateway which includes a Firewall and Stateful Packet Inspection. It has most of the capabilities of the FastAccess Netopia Business Router 3347NWG-006 and 3347-02-1006 with the exception of the four port ethernet switch and 802.11G wireless access point.






This unit replaces the Westell 6100/Netopia 2241N-006 ADSL2+ Gateways previously used with both FastAccess Residential DSL and FastAccess Business DSL applications. It currently includes version 7.7.+ of the Netopia firmware which includes additional new features and capabilities far exceeding the Westell 6100 and Netopia 2241N-006. All of the normal Netopia goodies are still available in the Netopia 2241N-006 but only through the CLI and not through the GUI.

Other than the FastAccess Netopia Business Routers the Motorola Netopia 2210-02-1006 is the least crippled and has the most configurable GUI of all of the ADSL2+ Gateways offered to date. It outshines the Westell Versalink 327W and the 2Wire 2701 with the exception of the four port ethernet switch and 802.11G wireless access point.

This info from a post in the AT&T Southeast Forum by Airwolf7 See Profile)

by KeysCapt See Profile
last modified: 2008-01-25 07:51:30

Instructions for setting a BellSouth supplied Motorola/Netopia 2210-02-1006 with a popular Linksys (BEFSR41v.2) router. Other Linksys routers (including wireless routers) are very similar and can use the basic setup of this FAQ. This initial setup is all that is needed to configure and connect your Linksys based network for FastAccess DSL. Additional setup for features like DHCP IP ranges, port triggering, etc are out of the scope of this FAQ.
Important Linksys Note
Due to some operational issues it is VERY important that you have the latest firmware on your Linksys router. Please go to the Linksys Download Website and ensure you have the newest firmware.
Cool stuff before you begin
An online menu simulator for the 2210 is available here. The simulator recreates the user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

This FAQ has 4 Major sections:
Section 1 - Overview
Section 2 - Motorola/Netopia 2210 modem configuration
Section 3 - General router configuration information
Section 4 - Connections and power up

Section 1 - Overview

•The best configuration for networking a Linksys router(or any other external router) with the Motorola/Netopia 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the Linksys to do the routing and DHCP functions. The Motorola/Netopia 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet may result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
•Both the 2210 and Linksys router must be reset to default by pressing the reset button for approximately 30 seconds. Despite what the help desk tech (or anyone else) tells you, resetting the modem does not put it into Bridged Mode.
•The BellSouth Installation CD is not required (nor recommended) to enable this configuration.
•Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. Do not hard code a static IP in the router.
•You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternative ways around this problem but they both have major liabilities. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information.
•If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the 2210 interface, and start over again.
Cool stuff before you begin!
An online menu simulator for the 2210 is available here. The simulator recreates the user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Section 2 - Motorola/Netopia 2210 Configuration

Step 1
Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem for 10 seconds. After the modem has fully reinitialized, connect the 2210 to the NIC and then power up the computer.

Step 2
Open a browser application and enter "192.168.1.254" in the address field to access the 2210 User Interface .

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Once at the main menu, click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210.

Section 3 - Linksys Router Information

Step 5
When the computer is completely powered down, connect one of the router's LAN ports to the computer NIC and power up the router and then the computer. Reset the router to default by pressing the reset button for roughly 25 seconds (exact placement of the button differs per model).



Step 6
Important note: The following screen shots are based on a Linksys BEFSR41v.2 router and your screen shots may be slightly different, however the process and specific configurations are the same. The settings shown are the basic connectivity requirements for internet access. Open a browser session and enter 192.168.1.1 in the address field to access the Linksys Interface. At the Username and Password prompt enter admin (without quotes) in the Password Field.



Step 7
On the Linksys Setup page select PPPoE from the WAN Connection Type pull down. Enter your BellSouth Username followed by "@bellsouth.net". Enter your BellSouth Password. Select Keep Alive and enter the recommended 180 seconds in the Redial Period field. Do not enter anything in the Host Name or Domain Name fields. Important Operational Note: If your model has the ability to manually enable MTU size you should select Enable or Manual and enter 1492 (or less) in the Size field. The MTU fields are not shown on the screenshot below and may be on a different menu tab. Click on Apply to save the changes. You will get a "Settings are successful" message, click on Continue (if required).



Section 4 - Connections and Power Up

Step 8
Power everything down and physically connect the 2210, the router, and any computer(s) as shown below.


Pictures by Andy Houtz

Step 9
Power up the network equipment in this order:
•Motorola/Netopia 2210 Modem (wait til the ready light is steady green)
•Linksys Router
•Computer(s)
•Open a browser session and try to surf. If you do not have a connection enter "192.168.1.1" in the address field to access the Linksys Interface. Click on the Status tab from the menu then click on the Connect button to connect to the Internet.
•Go surfing!



Important Additional Information
<•The Linksys "Auto" MTU capability does not function correctly on some models/firmware. You must manually enable the MTU and adjust the size to 1492 (or less). If you are experiencing slow/erratic speeds, constant disconnects, or receive a "Can not obtain IP address from the server" or "PPPoE negotiation fail" errors click here.
•The Motorola/Netopia 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the 2210. Since you are using the Linksys to establish the PPPoE session the light will stay off. This is normal.
Do not change the Linksys Operating Mode from Gateway Mode (default setting) to Router Mode, or it will not function correctly.
•You should recheck your tweak settings in order to optimize your new network. Reminder: If you change your MTU, make sure that it is set identically on all equipment (PCs and routers) in the network.

REGARDING FEEDBACK: PLEASE DO NOT ASK QUESTIONS VIA FEEDBACK. THEY WILL NOT BE ANSWERED. FOR HELP PLEASE POST IN THE APPROPRIATE FORUM.


Feedback received on this FAQ entry:
  • thank you sooo much been trying to rest wifi to this modem for 3 weeks couple tries but it worked thank you thank

    2016-10-22 22:06:00

  • Troy H.'s comment #2 about a bug in the Motorola firmware also seems to apply to the Motorola 3360 model. Only by following his steps did I get mine to work!

    2012-06-12 16:56:36

  • This was great info and a HUGE help! I had a Siemens DSL modem which kicked the bucket, so I had to buy a new DSL modem. It's a Motorola 3360. I set it up but none of my stuff could connect to the internet. I had to call ATT again and they said I had to set my Windows machine network connection to obtain a DHCP address. So I did that and I could get to the internet. I told them I need to use static IP addresses for some of my machines. Of course, they offered to sell me some static IP addresses, but I told them "No thanks!". And of course, they can't help you with any 3rd party stuff. I found this article, changed the PPP Location setting for my new modem from "modem", to "PC, router or gateway". I hooked my Win and Linux boxes back up to my Linksys router, cycled power on the modem and router and now everything is working the way it's supposed to. Thanks again for this info!!!

    2011-11-18 21:29:37

  • I'm using a motorola 2210 and a wrt54gs linksys router and I try to change the password on the router when it is in PPPoE as is supposed to be done, but everytime I hit the save settings the password I just typed in is replaced by this long bit of gobbledeegook that I can tell is not the password I typed in. Has anyone experienced this cause at&t tech support was baffled and told me to contact linksys.

    2011-09-15 22:23:43 (mockforce See Profile)

  • I can't thank you enough. I was banging my head against the wall until I found this FAQ.

    2011-09-04 11:33:49

  • thank you. you're awesome. our internet has been sucking for a minute now and i think it's all better.

    2011-06-13 19:55:53

  • Thanks! Just replaced an old Speedstream modem with the 2210. You would think they would tell you this!!! Thanks again!!!

    2011-06-05 21:38:05

  • THANK YOU!!! You made my life so much easier!! After over an hour of trying other people's directions I stumbled upon yours and it was SO easy!! Thanks again!!

    2011-06-04 00:37:40

  • I found that the problem was caused because the 2210 and my Linksys wrt54g were both routers. I switched the IP address of the Netopia 2210 from 192.168.1.254 to 192.168.0.254 and that solved the problem. (The Linksys is 192.168.1.1) Now on the 2210, I have to log in using 192.168.0.254

    2011-05-14 19:06:24

  • YOUR THE MAN! Thank you for the insight on how the two routers interfaced. No one at tech support hinted that I might need to do more than use PPPoE and use host and Domain Names, which you said not to use. The bridged internet tip for the 2210 and the explict instructions were followed with instant results. I've been using computers since punch cards and DOS and by no means am a GEEK but I do have enough insight to understand what's going on. Your post is what I needed to make it happen. May the sun always shine for you. Thanks, Steerclr.

    2011-04-01 22:34:45

  • I am using DD-WRT on my Linksys with AT&T DSL from North Carolina. A lot of these FAQ's are somewhat out of date because there is new firmware on the Motorola modems coming from AT&T now. I couldn't even get help from the techs via phone on this because all of their notes are for the old firmware. I was the one doing the support for them on the call I had. I got my connection working last night on my own though and hopefully this will help newer customers out. 1. You need to goto "PPP Location" from the advanced menu of the Motorola and select "PPP on the computer/router". This is really bridged mode they just refer to it this way in the new modem firmware. 2. I think there is a bug in the firmware of the Motorola modem. Despite the fact that I had disconnected, selected "PPP on the router", and rebooted the modem a couple of times the modem would still reestablish the dsl connection using my saved username and password. This caused the authentication on the router to fail because you can't connect twice. I couldn't get my router to handle the authentication via PPPoE until I entered in a bogus username and password on the modem connection configuration so it would fail to connect. It wouldn't allow me to leave them blank. You need to enter in the bogus credentials and hit the disconnect button while "PPP on the modem" is selected (If you select "PPP on the router" you won't see the option to disconnect from DSL etc.). After you perform those steps switch back to "PPP on the router/computer", and then let the router handle the authentication through PPPoE. I would have figured this out earlier if DD-WRT Micro displayed a proper warning or error that it couldn't authenticate. Linksys might do a better job of this. -Troy H.

    2011-03-09 08:34:02

  • I performed the same on Linksys WNDR3700 and Motorola 2210-02-1022 The power cycle of both after enabling bridge mode and configuring PPPoE on the router was key. Thanks very much.

    2011-02-04 21:35:34

  • for the last 2 years i thought it's not possible. i had to use another modem. Till today!!! It works!!!!

    2011-01-24 20:00:57

  • Thank You sooooo much. I had to redo everything because my son reset both my dsl and my router and screwed everything up because he couldn't get on the Internet anymore. I changed my wireless password because I didn't want him to use the Internet anymore. So he thought he would fix the problem himself instead of coming to me first. I am pretty good at fixing this stuff myself but this time I was pulling my hair out. I called Linksys and they told me it would cost me $29.99 for them to help me out with one of their products that was no longer under warranty. Needless to say, I didn't give them my money. So thanks again for your help. If it wasn't for people like you we would all be up a creek.

    2011-01-12 11:03:19

  • Wow... you are the BEST! Hours and hours trying this and that... *Linksys tech support wouldn't help b/c my router is over a year old and AT&T wouldn't support a 3rd party router. Very clear w/ relevant tips and details - kudos :-)

    2011-01-04 23:37:58

  • Dear God, thank you. Just got the router (used) from a family member. Nothing in the setup indicated what REALLY needed to be done; DHCP was assumed. Once I had the router set to PPPoE, and the modem set to bridged, voila!. A million times, thank you! If only I had read this first, would've saved me almost two hours.

    2011-01-03 09:40:59

  • Thank you so much for this advice and the forum feedback. After having to drag my modem around, I finally was able to use my wireless router. To the user that mention that its the NETWORK PASSWORD, THANK YOU!! I had no idea what was going on until I read your comment!

    2010-11-03 21:09:10

  • Thank you, thank you, thank you. I spent 2 hours on the phone with the Linksys people, and they were still unable to get the router to act as a router instead of a switch. This was very well explained and worked perfectly. Now I don't have to call them back!

    2010-09-26 09:19:34

  • The password that you use in the router needs to be something other than the password that you use as a login password. It is a "network password" that is provided to you when you use the CD to set up the modem. If you don't use that, then it does not work. And if you put it in wrong first and then try to change it, AT&T will recognize you but take you to a att.motive.com website to try to fix it. So I suggest that you use the CD to get the modem going first, and make sure that you are connecting to the internet via the modem. Then go into modem setup to do the bridge mode. And write down the network password when it is displayed on the screen. Then you put that network password in the PPPoE password field in the router setup.

    2010-09-16 14:55:09

  • guys,,, you just saved me $30. great was easy and very fast. Tanks so much

    2010-08-28 19:09:55

  • Hello, I just have to thank you for the very informative tutorial on this type of set up. Eventhough this is with the use of a Linksys router, this also worked for a Belkin Wireless G router that I'm currently using. Now I am able to open ports for the game that I am playing; again thanks for the awesome tutorial... and if you do need a version for the Belkin... I will be more than happy to provide it. My email is ryo_wildfire2000@yahoo.com

    2010-07-14 17:10:56

  • Thanks! Hours of tech support with experts didn't work, but your article did! Keep up the good work.

    2010-06-15 14:41:28

  • Not feedback, but thank you so much for writting this guide. The 2210 was a pain to configure.

    2010-03-07 21:17:57

  • After 1.5 hours of knowing what was wrong, but not how to fix it I found your site. Thank you! Thank you! Thank you! Well written, great screen shots, and perfect amount of detail. Very nicely done! You are a life saver!

    2010-02-05 07:48:32

  • This worked great! Thank you so much for posting it.

    2010-01-30 16:26:45

  • Thank you so much! After hours of fooling around and not getting anything right I stumbled across this FAQ which was word for word what I needed. Thank you again!

    2010-01-30 00:25:57

  • Why bother if the netopia had nat and sp1 it is the same exact thing as the linksys router

    2009-12-17 16:27:09

  • Oh, by the way, between step 5 & 6, I had to plug in the modem to the router and turn it on--couldn't access the router page without it. And for step 7, I had to figure out that I needed to leave my network settings at DHCP. Just so you know. Thanks again!

    2009-12-08 18:37:07 (graphoniac See Profile)

  • I know it's been said, but THANK YOU. I too spent hours on the phone with an Indian paper-reading tech support. I too fried a router with power cycling and resetting as per instructed. And I too got fed up. Thanks to google, I found this site, and thanks to Airwolf7 I found this article. 15 minutes later, I have my router working. And I didn't even need a migraine pill after! Thanks so much!!

    2009-12-08 18:35:37 (graphoniac See Profile)

  • Step 7, with my Linksys setup, I had to enter 192.168.1.254 in the CONNECT USING field

    2009-11-11 20:46:56

  • Thank You SO MUCH!!! I spent over two hours on the phone with some Indian person from Linksys who I could not understand the other day. They told me the router (their product) was defective and to return it. I took it back and exchanged it. Same results, one more hour on the phone, and same feedback from another person I couldn't understand. Following your setup instructions I was up and running in 15 minutes. Thanks again. Tim McFarlin

    2009-09-13 14:44:42

  • Thank you, thank you, thank you. For a geek to take 9 hours to do a fifteen minute job was unacceptable. Eight hours and fourty five minutes of cussing, yelling, wanting to choke the life out of someone, etc. Fifteen minutes to write down your instructions and set up the router. I really appreciate your "stick figures" explanation. I feel comfortable sending all but the most computer illiterate here, and will link to this on my blog. Thanks again, Frank Stroupe fstroupe.com Hardware Reviewer ThinkComputers.org OCIA.net

    2009-03-31 19:55:00

by FAQFixer See Profile edited by KeysCapt See Profile
last modified: 2011-02-11 09:48:01

Instructions for setting up a BellSouth supplied Motorola/Netopia 2210-02-1006 with a popular Linksys Wireless (BEFW11S4) router. Other Linksys routers are very similar and can use the basic setup of this FAQ. This initial setup is all that is needed to configure and connect your Linksys-based network for FastAccess DSL. Any additional setup for features like WEP, DHCP IP ranges, port triggering, etc is out of the scope of this FAQ. Important Note: Due to some operational issues it is VERY important that you have the latest firmware on your Linksys router. Please go to the Linksys Download Website and ensure you have the newest firmware.

This FAQ has 4 Major sections:
Section 1 - Overview
Section 2 - Motorola/Netopia 2210 modem configuration
Section 3 - General Linksys router configuration information
Section 4 - Connections and power up


Section 1 - Overview
•The best configuration for networking a Linksys router (or any other external router) with a 2210 is to set it to "Bridged Ethernet" mode and allow the Linksys to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet may result in double NAT'ing, increased latency, possible IP conflicts or possibly a network that doesn't work at all.
Make sure you secure your wireless network. Click here for the Linksys Wireless Security Guide.
•Both the modem and router must be reset to default by pressing the reset button for approximately 30 seconds. Despite what any help desk tech tells you, resetting the modem does not put it into Bridged Mode.
•The BellSouth Installation CD are not required (or recommended) to use this configuration.
•The Linksys Installation Wizard CD is not required (nor recommended) for this configuration.
•Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
•You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternative ways around this problem but they both have major liabilities. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information and detailed instructions.
•If you encounter any problems, simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface and start over again.

Section 2 - Motorola/Netopia 2210 Configuration
Step 1
Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the default reset button on the back of the modem for 10 seconds. After the modem has fully reinitialized, connect the 2210 to the NIC and then power up the computer.

Step 2
Open a browser application and enter "192.168.1.254" in the address field.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210.

Section 3 - Linksys Router Information
Step 5
When the computer is completely powered down, connect one of the router's LAN ports to the computer NIC using a straight CAT5 cable. Power up the router and then the computer. Reset the router to default by pressing the reset button for roughly 25 seconds. (actual placement of reset button may vary).

Step 6
Important Note: The following screen shots are based on a Linksys BEFSR41v.2 router, and your screen shots may be slightly different. However, the process and configurations are the same. The settings shown are the basic connectivity requirements for Internet access. Open a browser session and enter 192.168.1.1 in the address field to access the Linksys Interface. At the Username and Password prompt, enter admin in the Password field.



Step 7
On the Linksys Setup page, select PPPoE from the WAN Connection Type pull down. Enter your BellSouth Username followed by "@bellsouth.net". Enter your BellSouth Password. Select Keep Alive and enter the recommended 180 seconds in the Redial Period field. Do not enter anything in the Host Name or Domain Name fields. Do not enter anything in the Host Name or Domain Name fields. Important Operational Note: If your model has the ability to manually enable MTU size you should select Enable or Manual and enter 1492 (or less) in the Size field. The MTU fields are not shown on the screenshot below and may be on a different menu tab. Click on Apply to save the changes. You should get a "Settings are successful" message. Click on Continue (if required).

Section 4 - Connections and Power Up


Step 8
Power everything down and physically connect the 2210, the router, the wireless NICs and any computer(s). You can utilize both with wireless and wired connections with this setup, if desired.

Click for full size
Pictures by Andy Houtz


Step 9
Power up the network equipment in this order:
•2210 Modem (wait until Ready light goes steady green)
•Linksys Router•Computer(s)
•Open a browser session and enter "192.168.1.1" in the address field to access the Linksys Interface. Click on the Status tab from the menu, then click on the Connect button to connect to the Internet.
•Go surfing!



Important Additional Information
•The Linksys "Auto" MTU capability does not function correctly on some models/firmware. You must manually enable the MTU and adjust the size to 1492 (or less). If you are experiencing slow/erratic speeds, constant disconnects, or receive a "Can not obtain IP address from the server" or "PPPoE negotiation fail" errors click here.
•The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the 2210. Since you are using the Linksys to establish the PPPoE session, the light will stay off. This is normal.
Do not change the Linksys Operating Mode from Gateway Mode (default setting) to Router Mode, or it will not function correctly.
•You should recheck your tweak settings in order to optimize your new network. Reminder: If you change your MTU, make sure that it is set identically on all equipment (PCs and routers) in the network.

Andy Houtz


Feedback received on this FAQ entry:
  • Another issue I ran into is that on your router, you may have to clone the MAC address of the modem. However, many times the MAC address on the modem is in decimal (base 10) form and needs to be converted into hex (base 16) on the router. For example, if the MAC address on the modem is 002493868121 (00:24:93:86:81:21) then the hex conversion is 00185D565115 (or 00:18:5D:56:51:15). Here is a decimal to hex converter: http://easycalculation.com/decimal-converter.php. Each router is different in how it can clone a MAC address, so you have to look it up for your specific router.

    2012-11-07 08:15:22

  • I dont know where i have read this, but i changed my modem to a bridge setting and now i am not able to access anything. How do i change it back to normal setting. ANyone?

    2011-02-02 09:55:59

  • I am using the 2210 with AT&T and a Linksys wrt54g and have followed everyones instructions to the "T". It wasn't til after 4 days of tweaking settings, I finally was able to wake up this morning and get right on the Internet no problems. Following the above advice, I made the to changes: • Changing Keep Alive to Connect On Demand. • Changing MTU on my Mac to 1492 also. • Oh and I changed the Modem to Keep Alive prior to connecting to the Router. I am no expert, I just followed al the forum advice I could find. It all seems to be pretty consistant for the most part. The exception being people are using different ISP's. I simply wrote this feedback as I am ecstatic I finally got this combination to work. By the way: My issue was I kept dropping the modem and could not reconnect through the router. I had to unplug the modem to start again. Very frustrating.

    2010-03-28 13:35:23

by FAQFixer See Profile
last modified: 2009-10-11 16:04:45

The lights on the 2210 modem indicate the status of the modem and its connection state.
When the modem is first turned on it performs a Power On Self Test
or POST. Reference the table below for the appropriate lights after initial power up.

NOTE: The 13 state SBC region has it's version of this modem, it's gui has very limited options compared to the bellsouth version
13 state SBC region = 2210-002-1002
9 state bellsouth region = 2210-002-1006


LEDPowerEthernetDSLInternetActivity

Modem is not powered onNo ethernet link or modem is not powered onModem is not powered onModem is set to bridge mode or modem is not powered onNo WAN traffic or modem is not powered on

Modem is powered on LAN device is connectedModem is in syncModem PPPoE Client is connectedN/A

N/ALAN  traffic Modem is attempting to syncModem PPPoE client is attempting to connectWAN traffic

N/AN/AModem failed to sync 3 timesN/AN/A

POSTN/ANo DSL signalN/AN/A
POST Failed
 
N/AN/AModem PPPoE client failed to connectN/A










Feedback received on this FAQ entry:
  • THANKS. Well done, complete, AND saved me a trip to visit my friend's house! Michael Carr, Dallas, TX

    2010-01-18 12:19:10

by wayjac See Profile edited by FAQFixer See Profile
last modified: 2008-02-25 09:59:36

Motorola 2210-02-1006 Modem
Note: This FAQ entry is from a post Thanks Airwolf7 See Profile.

Instructions for configuring a BellSouth supplied Motorola/Netopia 2210 to "Bridged Ethernet" Mode. Bridged Ethernet Mode is the preferred way to configure a Motorola 2210 when utilizing another router in the network. Despite what a help desk tech tells you, resetting the modem does not put it into Bridged Mode. If you put the 2210 in bridged mode, you will need a PPPoE client in order to connect to the internet. You can use RasPPPoE, the native PPPoE client on Windows XP, or a router with PPPoE capabilities. Most of the popular third party routers already have a specific FAQ on how to set them up with the 2210. Simply search the BellSouth FAQs for your manufacturer/model. Be sure to annote your username, password, and any custom settings you currently have. Important Note: You will unable to access the 2210's interface if using bridged mode in conjunction with another router. Click here for more details.

Motorola 2210 Bridged Ethernet Configuration

Step 1
Make sure power is completely removed from the 2210 and the computer. Connect the 2210 directly to the NIC and power up the modem only. Wait until it is completely finished its startup and press the reset button on the back of the modem for ten to fifteen seconds. Wait until it is completely finished its restart, then power up the PC.

Step 2
Open a browser session and enter "192.168.1.254" in the address field to access the 2210's interface. If you are unable to access the interface check here and make sure your NIC is set to "Obtain an IP address automatically". This may require you to reboot the computer (or release/renew) to obtain a new IP.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected.

Click for full size


Step 5
After the modem has restarted your 2210 is now in "Bridged Ethernet" mode and is ready to work properly with another router or PPPoE client from the computer. The WAN IP will now be assigned to the WAN Port of the router or NIC connected to the 2210.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.


Feedback received on this FAQ entry:
  • AT&T Said they cannot help me put my DSL Motorola Modem 2210 into bridge mode ,Linksys said I need to contact my Internet provider so I did but AT&T would not help me, It ticks me off that providers wont give you a DSL ONLY Or Cable Modem ONLY device anymore.

    2013-05-24 13:56:29

  • Another issue I ran into is that on your router, you have to clone the MAC address of the modem. However, many times the MAC address on the modem is in decimal (base 10) form and needs to be converted into hex (base 16) on the router. For example, if the MAC address on the modem is 002493868121 (00:24:93:86:81:21) then the hex conversion is 00185D565115 (or 00:18:5D:56:51:15). Here is a decimal to hex converter: http://easycalculation.com/decimal-converter.php. Each router is different in how it can clone a MAC address, so you have to look it up for your specific router.

    2012-11-07 08:12:46

  • On some version, you click the second broadband tab, then you get a button on the right that says "Configure Connection". You must click that first in order to see what is in the screenshot above.

    2012-04-06 00:22:42

  • There are several different models of the Motorola 2210. This works for some but not all of them. In particular, Internet consensus seems to be that the 2210-02-1ATT (jet black modem) can NOT be reset into bridged mode. If this is false I'd love to find out how to do it. - Bax Ramspott

    2012-02-22 18:46:48

  • Setting my Motorola 2210 fails at step three of the instructions for bridging. The 'main menu' never shows up where I can change the setting to bridge mode. Tony Williams skywest@bellsouth.net

    2010-06-03 11:00:42

  • You helped me a great deal. Thanks. Jeff. jeffridder@gmail.com

    2010-02-09 16:04:58

  • u will need the password and the user id ready in order to reconnecct to the internet after setting your modem to bridged mode.

    2009-07-09 11:27:42

by KeysCapt See Profile edited by FAQFixer See Profile
last modified: 2009-07-09 14:16:02

By default, the BellSouth supplied Motorola/Netopia 2210 modems are set up to disconnect your internet session after a certain period of inactivity. Ideally, when you reopen the browser or make any browser requests the modem should automatically reconnect. However, this does not always work correctly and you are required to cycle the power on the modem then reestablish connectivity.

The easy fix for this is to set the 2210 to "Always On" which will disable the session timeout and automatically reestablish a new session if the connection is dropped for any reason. Since BellSouth does not have IP lease times for PPP sessions you will keep the same IP unless until that session is terminated by you or BellSouth for some reason.

Step 1
Open a browser application and enter "192.168.1.254" in the address field to access the 2210 Interface. Note: If you are using another router in conjunction with the 2210 and you can not get to the interface screen click here.

Step 2
Click on Broadband DSL Line from the top menu. Click on Connection Configuration from the right menu. Select "Always On" from the Connection Type pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. The modem will automatically try to establish a new session.

Other Connection Options:
Manual Mode - Allows you to manually initiate your DSL connection much like a dial up modem configuration. It requires you to click a "connect" button that is accessed through the modem interface to establish a session.
On Demand - Automatically initiates a session when you make an internet request and terminates the session after a predetermined period of inactivity (which causes the "Internet" light on the modem to turn red). This is the default mode for the 2210, but as stated above it doesn't always work correctly when trying to reestablish a new session.

Important Note: If you are running the 2210 in bridged mode in conjunction with another router the "always on" setting is irrelevant.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz

by FAQFixer See Profile
last modified: 2009-02-11 12:27:56

The BellSouth specific Motorola/Netopia 2210-02-1006 provides basic line statistics like Data Path, Line Attenuation, DSL Rate, Ethernet Stats, and Signal to Noise ratio. However, it does not have the ability to measure advanced statistics like Maximum Attainable Line Rate, ATM Rate, or Line Capacity. Important Note: If you are using the 2210 in conjunction with another router you must reset the 2210 and connect it directly to the computer's NIC to access the interface. After you have checked your stats you can then connect the router and reconfigure it for use with FastAccess. Click here for more information.

Section 1 - Accessing the DSL Statistics

Step 1
Open a browser session and enter "192.168.1.254" in the address field to access the 2210 Interface. Important Note: If you are using a separate router in conjunction with the 2210 you will will need to connect it directly to a single PC in order to access the modem's interface.

Step 2
Click on Broadband DSL Line from the top menu. Click on Statistics from the right menu and then click on DSL.

Step 3
The three most important statistics are Data Path, SN Margin (dB) and Line Attenuation (dB). Additional information on Data Path is available here. SN Margin (Signal to Noise Margin) should be 6 dB or more and Line Attenuation should be roughly 60 dB or less. See Section 3 below for more details.

Section 2 - Accessing the Event Logs

Step 4
Click on Diagnostics from the top menu and then click on Log in the menu on the right. Select All from the logs pull down.

Step 5
The log contains connection information and various statistics as shown. Important note: The logs shown below are simply a simple and your actual logs may look different.



Section 3 - What do the numbers mean?

SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues

CRC Errors (Cyclic Redundancy Check)
CRC is a method of detecting errors in data transmission. A high CRC count in inself is not really cause for alarm. However, any increase in CRC errors after your initial connection is established is a problem and usually points to a physical issue somewhere between the modem and the DSLAM. Isolate your inside wiring as a cause by testing from the NID and troubleshoot from there.

TX Power
How much power modem (upstream) or DSLAM (downstream) is using. Maximum recommended is about 15dB. The lower the power the better for this measurement.

DSL Rate
Your provisioned ATM Rate (actual service rate). If this number is lower than actual provisioning rate you have a physical problem preventing full bandwidth.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz

by FAQFixer See Profile
last modified: 2008-11-11 14:42:06

Important Note: If you're experiencing connectivity or speed problems with your Netgear router (wired or wireless) you may need to update your firmware. Please go to the Netgear Support Site for the latest firmware.

This FAQ is for configuring a BellSouth supplied Motorola/Netopia 2210-02-1006 with popular wired and wireless Netgear DSL routers. The Netgear screen shots below are are from a very popular model and your actual menus may vary slightly, but the overall configuration and entries are the same. This initial setup is all that is needed to configure and connect your Netgear based network for FastAccess DSL. Any additional setup for features like DHCP IP ranges, port triggering, etc is out of the scope of this FAQ.

This FAQ has 3 Major sections:
Section 1 - Overview
Section 2 - Motorola/Netopia 2210 modem configuration
Section 3 - Netgear router configuration information
Section 4 - Connections and power up

Section 1 - Overview

•The best configuration for networking a router Netgear router with the Motorola 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the Netgear to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
Before proceeding both the 2210 modem and Netgear router must be reset to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode.
• The BellSouth Installation CD and Connection Manager are not required to use this configuration.
• The Netgear Installation Wizard CD should not be used in this configuration.
•Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
• You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where the 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information.
•If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface, and start over again.

Section 2 Motorola 2210 Configuration

Step 1
Verify that NIC cards (wireless or wired) are set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer.

Step 2
Open a browser session and enter "192.168.1.254" in the address field to access the 2210 GUI interface.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210.

Section 3 - Netgear Router Information

Step 5
After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the Netgear router and then the computer.

Step 6
Not all Netgear routers provide a common interface. The steps below are from the more common routers. Your actual screens may vary. Consult the Netgear Technical Support Page for your particular router setup. Netgear provides a setup wizard to help configure the router. Log in to the web based interface by typing 192.168.0.1 in your browser URL field. Enter "admin" and "password" in the Username and Password fields, respectively. Username and password are case sensitive. Click OK.



Step 7
Select No, I want to configure by myself and click Next. You will be taken to the Basic Setup Menu.

Step 8
On the Basic Setup menu select the proper settings as shown below and then click Apply.



Step 9
Enter your BellSouth Username followed by "@bellsouth.net". Enter your BellSouth Password. Enter 0 in the Idle Timeout field. Select Get Automatically from ISP. Click Apply. Click Test.



Section 4 - Connections and Power Up

Step 10
Power everything down and physically connect the 2210, wired or wireless router, and any computer(s).

Click for full size

Click for full size
Pictures by Andy Houtz


Step 11
Power up the network equipment in this order:
1) Motorola 2210 Modem (wait for DSL synch)
2) Netgear Router
3) Computer(s)
Open a browser session and go surfing!

Important Additional Information
•The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Motorola. Since you are using the Netgear to establish the PPPoE session the light will stay off. This is normal.
•You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz


Feedback received on this FAQ entry:
  • Great instructions, worked great. Thanks for the help.

    2012-11-08 19:32:18

  • Thank you, excellent instructions!!

    2009-12-28 20:01:54

  • Yea i need more help, wasnt able to get this to work. Thanks, Littleredtn84@aol.com

    2009-03-27 00:41:00

by FAQFixer See Profile
last modified: 2008-11-11 14:40:53

This FAQ is for setting up a BellSouth supplied Motorola/Netopia 2210-02-1006 with a common D-Link DSL router. Although actual screen shots may vary slightly within the DLink product lines, the instructions below are applicable to all models.

This FAQ has 3 Major sections:
Section 1 - Overview
Section 2 - Motorola/Netopia 2210 modem configuration
Section 3 - D-Link router configuration information
Section 4 - Connections and power up

Section 1 - Overview

Important Note: Due to some known operational issues it is VERY important that you have the latest firmware on your D-Link router. Please go to the D-Link Support Site for firmware updates.
The best configuration for networking a router with a 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the DLink router to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
Before proceeding both the modem and router should be set to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode.
The BellSouth Installation CD and Connection Manager are not required to use this configuration.
Since BellSouth assigns static WAN IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. Select dynamic PPPoE regardless of your setup.
You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information.
If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface, and start over again.

Section 2 - Motorola/Netopia 2210 Configuration

Step 1
Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer.

Step 2
Open a browser session and enter "192.168.1.254" in the address field to access the 2210 interface.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210.

Section 3 - D-Link Router Information

Step 5
After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the router and then the computer.

Step 6
Use the following steps to configure your D-Link DI-604 Router. Important Note: You must use the username@bellsouth.net format for your username. If you do not add "@bellsouth.net" after your username you will be unable to connect to the internet.




Section 4 - Connections and Power Up

Step 7
Power everything down and physically connect the 2210, the router, and any computer(s).

Click for full size
Pictures by Andy Houtz


Step 8
Power up the network equipment in this order:
•2210 Modem (wait till the Ready light is a steady green)
•D-Link Router
•Computer(s)
Open a browser session and go surfing!

Important Additional Information
•The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the 2210. Since you are using the DLink to establish the PPPoE session the light will stay off. This is normal.
•You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network. For more information about changing MTU on a D-Link please click here.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz


Feedback received on this FAQ entry:
  • Thank you for the instructions... Worked PERFECTLY hooking up my Mac back to the Net via the 2210 and the D-Link.

    2010-01-26 17:10:39

by FAQFixer See Profile
last modified: 2008-11-11 14:43:16

This FAQ is for configuring a BellSouth supplied Motorola/Netopia 2210-02-1006 with a generic third-party router that isn't specifically covered in the existing FAQs. If you have a router that is covered in the FAQs, I suggest you use that FAQ. This initial setup is all that is needed to configure and connect your generic router based network for FastAccess DSL. Any additional setup for features like DHCP IP ranges, port triggering, etc is out of the scope of this FAQ.

This FAQ has 4 Major sections:
Section 1 - Overview
Section 2 - Motorola/Netopia 2210 modem configuration
Section 3 - Third party router configuration information
Section 4 - Connections and power up

Section 1 - Overview

•The best configuration for networking a router with the Motorola 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the third-party router to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
Before proceeding both the 2210 modem and third-party router must be reset to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode.
• The BellSouth Installation CD and Connection Manager are not required to use this configuration.
• The third-party Installation Wizard CD should not be used in this configuration.
• Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
• You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where the 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information.
•If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface, and start over again.

Section 2 Motorola 2210 Configuration

Step 1
Verify that NIC cards (wireless or wired) are set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer.

Step 2
Open a browser session and enter "192.168.1.254" in the address field to access the 2210 GUI interface.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210.

Section 3 - Third-Party Router Information

Step 5
After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the third-party router and then the computer.

Step 6
Open a browser session to access the router interface as per the router's user guide. Even though the interface will vary from router to router you must use the following configurations as a basic rule:
- Select Obtain an IP address automatically. Important Note: Use Obtain an IP address automatically even if you ordered a static IP.
- Select PPPoE connectivity. Do not select any other choice, even if you have a static IP.
- Enter your BellSouth Username followed by "@bellsouth.net"
- Enter your BellSouth Password
- Select "Keep Alive" or "Always On" (if available)
- Set "Maximum Idle Time" to "0" which is similar to "keep alive" and "always on" (if available)
- Select a redial or reconnect period of "180 Seconds" (if available)
- Enter "1492" in the MTU Field (if available)
- Save your settings (which will probably restart your router)

Section 4 - Connections and Power Up

Step 7
Power everything down and physically connect the 2210, wired or wireless router, and any computer(s).

Click for full size

Click for full size
Pictures by Andy Houtz


Step 8
Power up the network equipment in this order:
1) Motorola 2210 Modem (wait for DSL synch)
2) Third-party Router
3) Computer(s)
Open a browser session and go surfing!

Important Additional Information
•The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Motorola. Since you are using the Netgear to establish the PPPoE session the light will stay off. This is normal.
•You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz


Feedback received on this FAQ entry:
  • God bless you all! Especially Ken Ray! I've had my DSL service for 14 years with only a handful of hiccups, so I've never had to mess with it. Didn't know about the new DSL network password, and went around and around with ATT Support and their crappy software. (I use a Mac.) But thanks to the hints here, I logged on to my ATT account and found the reset for the new DSL network. From the ATT help page: "Visit the Forgot Password page. Enter your Primary AT&T email address (example: user@att.net) and select Continue. Near the bottom of the page, select Reset DSL Network Password. Follow the instructions to reset your DSL network password." I skipped the crappy ATT software and addressed the modem by IP address. I didn't need the bridge stuff; I just used the "Easy Login" screen and clicked the "Disconnect" button. That brought up a screen with username and password. I entered the password generated at the ATT page, and everything finally worked! I think I had to unplug the modem for a sec first, but it's kind of a blur now. Took 3.5 hours, but my spiffy new AirPort Express is working like a dream! If you've had your service for a long time, they seem to have combined the accounts for billing and your email, and added a different password for your DSL Internet access. Or something like that. Thanks again, Rebecca

    2012-08-04 16:21:09

  • Thank you for your FAQ. I use a Netgear WGT634U Wireless Media Router. I followed your instructions for the Motorola Netopia with soft ver 7.7.3r10. Then I plugged in the Netgear and used it's automatic set up. It detected the Motorola immediately and did all of the set up, asked me for login and password and timeout, then it connected and was live on the internet. Your instructions were simple clear and extremely needed. RR in Daytona Beach.

    2011-04-18 18:53:00

  • I just went through this nightmare with AT&T. I have been a BellSouth DSL customer for 10 years and the last 3+ years have been using the Netopia 2241 which worked just fine. It began to die about 2 weeks ago on an intermittent basis. All along, I have been using my normal account password with the Netopia and it worked great. Now moving to the Motorola 2210, Nothing seemed to work at all, whether I was direct connect or via my Netgear WPN824v2(with the Motorola in Bridged Mode). The DSL showed as UP and the Connection would show as UP, however, the DNS servers was only one showing with a strange 139.xx.xx.xx. Also, I would get redirects on web pages that there appeared to be some problem with my password and there was a conflict. Finally, I was able to get to the Local I&R Manager who sent over a Tech that I met 3-4 years ago and in 5-10 minutes he found the problem. AT&T is now moving all customers to a New "Network" Password. This has nothing to do with email which is now separate from the Network Password. He made a phone call, retrieved my new N/W Password, we hooked up the Motorola to my PC, and surprise everything worked. Then I set this to Bridged Mode, Hooked up the Router so now I am PC--Netgear---Motorola---AT&T Network connected. Logged into the Netgear, added my Username and "Network Password" and it WORKS!!!!!!!!!!!!! Ken Ray kennethray@bellsouth.net

    2010-08-11 13:31:56

  • This absolutely works. You saved my life.

    2010-01-06 12:21:58

  • Thanks for making this article. It is really helpful and allowed me to connect my router to my DSL modem. After countless hours of searching, this was the only article that gave any correct information on setting up modem-router connections.

    2009-11-05 11:23:36

  • As an alternative to "Bridge" mode, why not just using :"Let LAN device share Internet address?" --- Click "Yes,use ip public address" ? -- that way the modem can continue to do the PPOE, instead of having the router do it ? Thanks, Curt -- curt_wells@yahoo.com

    2009-02-03 18:54:35

by FAQFixer See Profile
last modified: 2008-11-11 14:43:42

The Motorola 2210 supplied by BellSouth is a router. This eliminates the need for another external wireless router in order to network your computers. Using a simple Wireless Access Point (WAP) with the 2210 enables an inexpensive way to share your connection that is easy to set up and very reliable.

This FAQ is specifically for Wireless Access Points. Some wireless routers may have the capability to function as an access point or bridged wireless device, but that configuration is beyond the scope of this FAQ.

Section 1 - General Information

Position the WAP in the center of the network, as high as possible, and preferably with a line of sight to all networked PCs.
Most manufacturers recommend you position the antenna perpendicular to the ground and parallel to each other.
Many people recommend using a USB network adapter instead of PCI. It is easier to remotely mount the USB adapter away from the computer and as high as possible for better reception.
All PC NICs should all be set to "Obtain IP Address Automatically". Please reference this FAQ. Any changes to the NIC properties may require you to reboot the computer.
The BellSouth Installation CD and Connection Manager are not required (or recommended) to use this configuration.
Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
It is highly recommended that you press the reset button on the back of the modem (while powered on) to put it back factory default before proceeding.

Section 2 - Physical Connection

Step 1
Power down the 2210, WAP, and all PCs. Install the wireless network adapter(s) per the manufactures' instructions. Physically connect the 2210 and WAP as shown. Note: Some WAPs may require a crossover cable instead of a standard Cat5 wire between the LAN port on the 2210 and the Uplink port. A hub or a switch can also be connected in conjunction with the WAP to provide wired and wireless networking.

Click for full size

Click for full size
Pictures by Andy Houtz


Step 2
Power up the 2210, WAP, and all PCs. Verify that you have a connection (check the link status light) between the WAP and all computer wireless NICs. Open a browser session and enter "192.168.1.254" in the address field to access the modem interface.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. You're done!

Additional Recommendations
By default the 2210 modem is set to "Connect on demand" and will disconnect after a certain period of inactivity. Many people change their modem connection to "Always On" to disable any default timeouts and force the modem to establish a new PPP session automatically if it goes down for any reason.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz

by FAQFixer See Profile
last modified: 2008-11-11 14:45:25

The Motorola 2210 supplied by BellSouth is also a router. This eliminates the need for another external router in order to network your computers. Using a hub or switch with the 2210 enables an inexpensive way to share your connection that is easy to set up and very reliable.

This FAQ provide generalized information about setting up a BellSouth configured 2210 with most of the popular hubs or switches available today.

Section 1 - General Information

Most people recommend a switch because they are about the same price and are more efficient than hubs because they eliminate packet collisions. Please reference this FAQ for guidelines on which is right for your needs.
A benefit of using a hub or switch (instead of an additional router) is the ability to still access the modem interface through a browser.
Must new hubs and switches are auto-sensing and do not use a dedicated Uplink port. Simply plug the cable into any port and the equipment will sense that it as an uplink.
Some Hubs and switches require a crossover cable between the 2210 and the Uplink port.
All PC NICs should all be set to "Obtain IP Address Automatically" and no proxy server should be set. Please reference this FAQ. Any changes to the NIC properties may require you to reboot the computer.
The BellSouth Installation CD and Connection Manager are not required to use this configuration.
You must press the reset button while powered on to put the modem back to factory default before proceeding.

Section 2 - Physical Connections & Configuration

Step 1
Verify that your NIC card(s) is set to "Obtain IP Address Automatically". Power off the 2210, hub or switch, and all PCs. Physically connect the 2210, the hub or switch, and any computer(s) as shown. Note: Some hubs and switches may require a crossover cable instead of a standard cat5 wire between the LAN port on the 2210 and the Uplink port of the hub or switch. If your hub or switch is auto-sensing simply plug the cable into any port. A Wireless Access Point (WAP) can also be connected in conjunction with the hub or switch to provide wired and wireless networking as shown in second picture below.

Click for full size

Click for full size
Pictures by Andy Houtz

Step 2
Power up the 2210, the hub or switch, and all PCs. Open a browser session and enter "192.168.1.254" in the address field. If you are unable to access the interface check the NIC properties as mentioned earlier.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. You're done!

Additional Recommendations
By default the 2210 modem is set to "Connect on demand" and will disconnect after a certain period of inactivity. Many people change their modem connection to "Always On" to disable any timeouts and force the modem to establish a new PPP session if the connection goes down for any reason.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz

by FAQFixer See Profile
last modified: 2008-11-11 14:46:58

No, but it is a very popular myth that is propagated by poor help desk training and urban legend. When you reset the 2210 it does not automatically default to bridged ethernet mode (which is the preferred mode if you run it in conjunction with a third party router). When the 2210 is reset and detects another router or PPP client it will use a feature called "PPP Passthrough" and hopefully let the other PPP client initiate the connection. Unfortunately, this does not always work as designed and it may cause connection problems.

The proper way to configure the 2210 in conjunction with a another router is to manually set it up in bridged ethernet mode as shown here.

Important Note: Please realize that individual helpdesk representatives are trying to be as helpful as possible with the information and training they have been provided. They are not purposely trying to provide incorrect information, so please do not take it out on them. In reality, many times they should get some kudos for trying to be helpful with unsupported third party routers that are beyond the scope of their official helpdesk responsibilities. All said, using PPP Passthrough will work in many situations, however the issue is not whether it will possibly work, but one of misinformation.

Andy Houtz

by FAQFixer See Profile
last modified: 2009-05-22 09:14:57

The BellSouth supplied Motorola 2210s are routers and by default provides NAT so some popular games and applications may not work correctly. Some applications may require a specific IP Address be assigned to the computer. IP Passthrough enables the ability to assign the WAN IP directly to the PC's NIC thus avoiding the connection problems. IP Passthrough can assign the WAN IP to a single PC whether it is connected directly to the Westell or used in conjunction with a hub or switch. Important note: IP Passthrough exposes you computer directly to the Internet. A firewall of some type is highly recommended.

Step 1
Open a browser application and enter "192.168.1.254" in the address field to access the 2210 Interface. Note: If you are using another router in conjunction with the 2210 and you can not get to the interface screen click here.

Step 2
Click on Local Network from the top menu. Click on IP Passthrough/DMZ from the right menu. Select the name (or currently assigned IP) of the individual computer you want to enable IP Passthrough. Click on Enable. This will automatically restart the modem and the interface will return after the changes are saved.

Click for full size


Step 4
After the modem has restarted the modem will assign the WAN IP to that particular PC's NIC. However, you must restart your PC (or do an IP release/renew) before the PC will actually be assigned the WAN IP. To confirm the correct IP you can open a DOS window, type ipconfig, and hit Enter which will display the IP information. You are finished.

Andy Houtz

by FAQFixer See Profile
last modified: 2008-03-10 10:37:53

You can configure the Motorola 2210 without the installation CD. The install CD contains various applications that are not required (and some people consider bloatware). Important Note: This procedure is for existing accounts or new accounts that already have an assigned username and password. If you have a new account and have not registered or been provided a username and password, please click here.

Step 1
Make sure your NIC is set to "Obtain an IP address automatically". Connect the 2210 directly to the PC's NIC with a straight thru CAT5 cable and power up the modem and then the computer. Press the reset button for 10 seconds on the back of the modem.

Step 2
Open a browser session and enter "192.168.1.254" in the address field. Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. If you get a connection error message make sure your username and password are correct and click Connect again.

Additional Information
You can configure your 2210's connection to be "Always On". Click here for details.

Andy Houtz

by FAQFixer See Profile
last modified: 2008-03-17 09:38:39

Instructions for configuring a BellSouth supplied Motorola 2210 modem to "Bridged Ethernet" Mode so you can use the native Windows XP PPPoE client.

Motorola 2210 Modem Utilizing the Windows XP PPPoE Client

Step 1
Make sure the power is completely removed from the 2210 and the computer. Connect the 2210 directly to the NIC and power up the modem and then the computer. Press the reset button on the back of the 2210 for 10 seconds.

Step 2
Open a browser session and enter "192.168.1.254" in the address field to access the 2210's interface.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted your Westell is in "Bridged Ethernet" mode and you are ready to configure the native XP PPPoE client.

Step 4
Configure your Windows XP PPPoE client as follows:
1) Go to Start >Control Panel >Network and Internet Connections.
2) Select Network Connections under the Pick a Control Panel icon.
3) Click Create a new connection under Network tasks.
4) Enter your area code in the location information (if asked), and click OK twice.
5) Click Next when the "Welcome to the new connection wizard" window displays.
6) Select Connect to the Internet and click Next.
7) Select Set up my connection manually and click Next.
8) Select Connect using a broadband connection that requires a user name
and password
and click Next.
9) Type "FastAccess DSL for the ISP name, and click Next.
10) Enter your BellSouth username followed by "@bellsouth.net" and password. Confirm your password, and click Next.
11) Click Add shortcut to this connection to my desktop and the FastAccess DSL icon will be added to your desktop. Click Finish.
12) Click the FastAccess DSL icon to begin surfing.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz

by FAQFixer See Profile
last modified: 2008-11-11 14:48:31

Normally, you will unable to access the Motorola interface if you use it in conjunction with another router. The Motorola interface address is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your Motorola is connected). Additionally, they may be on completely different subnets. You must connect the Motorola directly to the computer's NIC to make the necessary changes before you connect the other router. You will typically have to restart the PC or release/renew the IP address. After you have finished with the Motorola interface you can then reconnect the router and configure it for use with FastAccess.

Alternative Methods:
There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the Motorolas PPPoE and DHCP functions. Click here for more information.

Andy Houtz


Feedback received on this FAQ entry:
  • Ive tried all of this and it doesnt work with dd-wrt flashed Linksys router. I honestly cant frickkin figure it out. When I click connect it does nothing. PLEASE respond soon. jjones0288@kctcs.edu

    2010-04-19 12:22:51

by FAQFixer See Profile
last modified: 2008-05-21 11:57:28