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3.121 Motorola Info
At of January 2008, the Motorola Netopia 2210-02-1006 is the modem that AT&T is shipping to customers in the Southeast (former BellSouth) region. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. There is a spec sheet on this modem available here: »broadband.motorola.com/c ··· 01-a.pdf by KeysCapt edited by FAQFixer An online, html-based modem simulator program is available here. The simulator recreates the Motorola 2210-02-1006 user interface specific to the Southeast (former BellSouth) region and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Additional Information: An online, html-based modem simulator program for the Motorola 2210-02-3341 specifically for the former SBC region is available here. Feedback received on this FAQ entry:
by FAQFixer The Motorola Netopia 2210-02-1006 is a full featured ADSL2+ Gateway which includes a Firewall and Stateful Packet Inspection. It has most of the capabilities of the FastAccess Netopia Business Router 3347NWG-006 and 3347-02-1006 with the exception of the four port ethernet switch and 802.11G wireless access point. This unit replaces the Westell 6100/Netopia 2241N-006 ADSL2+ Gateways previously used with both FastAccess Residential DSL and FastAccess Business DSL applications. It currently includes version 7.7.+ of the Netopia firmware which includes additional new features and capabilities far exceeding the Westell 6100 and Netopia 2241N-006. All of the normal Netopia goodies are still available in the Netopia 2241N-006 but only through the CLI and not through the GUI. Other than the FastAccess Netopia Business Routers the Motorola Netopia 2210-02-1006 is the least crippled and has the most configurable GUI of all of the ADSL2+ Gateways offered to date. It outshines the Westell Versalink 327W and the 2Wire 2701 with the exception of the four port ethernet switch and 802.11G wireless access point. This info from a post in the AT&T Southeast Forum by Airwolf7 ) by KeysCapt Instructions for setting a BellSouth supplied Motorola/Netopia 2210-02-1006 with a popular Linksys (BEFSR41v.2) router. Other Linksys routers (including wireless routers) are very similar and can use the basic setup of this FAQ. This initial setup is all that is needed to configure and connect your Linksys based network for FastAccess DSL. Additional setup for features like DHCP IP ranges, port triggering, etc are out of the scope of this FAQ. Important Linksys Note Due to some operational issues it is VERY important that you have the latest firmware on your Linksys router. Please go to the Linksys Download Website and ensure you have the newest firmware. Cool stuff before you begin An online menu simulator for the 2210 is available here. The simulator recreates the user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. This FAQ has 4 Major sections: Section 1 - Overview Section 2 - Motorola/Netopia 2210 modem configuration Section 3 - General router configuration information Section 4 - Connections and power up •The best configuration for networking a Linksys router(or any other external router) with the Motorola/Netopia 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the Linksys to do the routing and DHCP functions. The Motorola/Netopia 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet may result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all. •Both the 2210 and Linksys router must be reset to default by pressing the reset button for approximately 30 seconds. Despite what the help desk tech (or anyone else) tells you, resetting the modem does not put it into Bridged Mode. •The BellSouth Installation CD is not required (nor recommended) to enable this configuration. •Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. Do not hard code a static IP in the router. •You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternative ways around this problem but they both have major liabilities. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information. •If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the 2210 interface, and start over again. Cool stuff before you begin! An online menu simulator for the 2210 is available here. The simulator recreates the user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Step 1 Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem for 10 seconds. After the modem has fully reinitialized, connect the 2210 to the NIC and then power up the computer. Step 2 Open a browser application and enter "192.168.1.254" in the address field to access the 2210 User Interface . Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Once at the main menu, click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210. Step 5 When the computer is completely powered down, connect one of the router's LAN ports to the computer NIC and power up the router and then the computer. Reset the router to default by pressing the reset button for roughly 25 seconds (exact placement of the button differs per model). Step 6 Important note: The following screen shots are based on a Linksys BEFSR41v.2 router and your screen shots may be slightly different, however the process and specific configurations are the same. The settings shown are the basic connectivity requirements for internet access. Open a browser session and enter 192.168.1.1 in the address field to access the Linksys Interface. At the Username and Password prompt enter admin (without quotes) in the Password Field. Step 7 On the Linksys Setup page select PPPoE from the WAN Connection Type pull down. Enter your BellSouth Username followed by "@bellsouth.net". Enter your BellSouth Password. Select Keep Alive and enter the recommended 180 seconds in the Redial Period field. Do not enter anything in the Host Name or Domain Name fields. Important Operational Note: If your model has the ability to manually enable MTU size you should select Enable or Manual and enter 1492 (or less) in the Size field. The MTU fields are not shown on the screenshot below and may be on a different menu tab. Click on Apply to save the changes. You will get a "Settings are successful" message, click on Continue (if required). Step 8 Power everything down and physically connect the 2210, the router, and any computer(s) as shown below. Pictures by Andy Houtz Step 9 Power up the network equipment in this order: •Motorola/Netopia 2210 Modem (wait til the ready light is steady green) •Linksys Router •Computer(s) •Open a browser session and try to surf. If you do not have a connection enter "192.168.1.1" in the address field to access the Linksys Interface. Click on the Status tab from the menu then click on the Connect button to connect to the Internet. •Go surfing! Important Additional Information <•The Linksys "Auto" MTU capability does not function correctly on some models/firmware. You must manually enable the MTU and adjust the size to 1492 (or less). If you are experiencing slow/erratic speeds, constant disconnects, or receive a "Can not obtain IP address from the server" or "PPPoE negotiation fail" errors click here. •The Motorola/Netopia 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the 2210. Since you are using the Linksys to establish the PPPoE session the light will stay off. This is normal. • Do not change the Linksys Operating Mode from Gateway Mode (default setting) to Router Mode, or it will not function correctly. •You should recheck your tweak settings in order to optimize your new network. Reminder: If you change your MTU, make sure that it is set identically on all equipment (PCs and routers) in the network. REGARDING FEEDBACK: PLEASE DO NOT ASK QUESTIONS VIA FEEDBACK. THEY WILL NOT BE ANSWERED. FOR HELP PLEASE POST IN THE APPROPRIATE FORUM. Feedback received on this FAQ entry:
by FAQFixer edited by KeysCapt Instructions for setting up a BellSouth supplied Motorola/Netopia 2210-02-1006 with a popular Linksys Wireless (BEFW11S4) router. Other Linksys routers are very similar and can use the basic setup of this FAQ. This initial setup is all that is needed to configure and connect your Linksys-based network for FastAccess DSL. Any additional setup for features like WEP, DHCP IP ranges, port triggering, etc is out of the scope of this FAQ. Important Note: Due to some operational issues it is VERY important that you have the latest firmware on your Linksys router. Please go to the Linksys Download Website and ensure you have the newest firmware. This FAQ has 4 Major sections: Section 1 - Overview Section 2 - Motorola/Netopia 2210 modem configuration Section 3 - General Linksys router configuration information Section 4 - Connections and power up Section 1 - Overview • Make sure you secure your wireless network. Click here for the Linksys Wireless Security Guide. •Both the modem and router must be reset to default by pressing the reset button for approximately 30 seconds. Despite what any help desk tech tells you, resetting the modem does not put it into Bridged Mode. •The BellSouth Installation CD are not required (or recommended) to use this configuration. •The Linksys Installation Wizard CD is not required (nor recommended) for this configuration. •Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. •You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternative ways around this problem but they both have major liabilities. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information and detailed instructions. •If you encounter any problems, simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface and start over again. Section 2 - Motorola/Netopia 2210 Configuration Step 1 Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the default reset button on the back of the modem for 10 seconds. After the modem has fully reinitialized, connect the 2210 to the NIC and then power up the computer. Step 2 Open a browser application and enter "192.168.1.254" in the address field. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210. When the computer is completely powered down, connect one of the router's LAN ports to the computer NIC using a straight CAT5 cable. Power up the router and then the computer. Reset the router to default by pressing the reset button for roughly 25 seconds. (actual placement of reset button may vary). Important Note: The following screen shots are based on a Linksys BEFSR41v.2 router, and your screen shots may be slightly different. However, the process and configurations are the same. The settings shown are the basic connectivity requirements for Internet access. Open a browser session and enter 192.168.1.1 in the address field to access the Linksys Interface. At the Username and Password prompt, enter admin in the Password field. Step 7 On the Linksys Setup page, select PPPoE from the WAN Connection Type pull down. Enter your BellSouth Username followed by "@bellsouth.net". Enter your BellSouth Password. Select Keep Alive and enter the recommended 180 seconds in the Redial Period field. Do not enter anything in the Host Name or Domain Name fields. Do not enter anything in the Host Name or Domain Name fields. Important Operational Note: If your model has the ability to manually enable MTU size you should select Enable or Manual and enter 1492 (or less) in the Size field. The MTU fields are not shown on the screenshot below and may be on a different menu tab. Click on Apply to save the changes. You should get a "Settings are successful" message. Click on Continue (if required). Step 8 Power everything down and physically connect the 2210, the router, the wireless NICs and any computer(s). You can utilize both with wireless and wired connections with this setup, if desired. Step 9 Power up the network equipment in this order: •2210 Modem (wait until Ready light goes steady green) •Linksys Router•Computer(s) •Open a browser session and enter "192.168.1.1" in the address field to access the Linksys Interface. Click on the Status tab from the menu, then click on the Connect button to connect to the Internet. •Go surfing! Important Additional Information •The Linksys "Auto" MTU capability does not function correctly on some models/firmware. You must manually enable the MTU and adjust the size to 1492 (or less). If you are experiencing slow/erratic speeds, constant disconnects, or receive a "Can not obtain IP address from the server" or "PPPoE negotiation fail" errors click here. •The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the 2210. Since you are using the Linksys to establish the PPPoE session, the light will stay off. This is normal. • Do not change the Linksys Operating Mode from Gateway Mode (default setting) to Router Mode, or it will not function correctly. •You should recheck your tweak settings in order to optimize your new network. Reminder: If you change your MTU, make sure that it is set identically on all equipment (PCs and routers) in the network. Andy Houtz Feedback received on this FAQ entry:
by FAQFixer The lights on the 2210 modem indicate the status of the modem and its connection state. When the modem is first turned on it performs a Power On Self Test or POST. Reference the table below for the appropriate lights after initial power up. NOTE: The 13 state SBC region has it's version of this modem, it's gui has very limited options compared to the bellsouth version 13 state SBC region = 2210-002-1002 9 state bellsouth region = 2210-002-1006
Feedback received on this FAQ entry:
by wayjac edited by FAQFixer Motorola 2210-02-1006 Modem Note: This FAQ entry is from a post Thanks Airwolf7 . Instructions for configuring a BellSouth supplied Motorola/Netopia 2210 to "Bridged Ethernet" Mode. Bridged Ethernet Mode is the preferred way to configure a Motorola 2210 when utilizing another router in the network. Despite what a help desk tech tells you, resetting the modem does not put it into Bridged Mode. If you put the 2210 in bridged mode, you will need a PPPoE client in order to connect to the internet. You can use RasPPPoE, the native PPPoE client on Windows XP, or a router with PPPoE capabilities. Most of the popular third party routers already have a specific FAQ on how to set them up with the 2210. Simply search the BellSouth FAQs for your manufacturer/model. Be sure to annote your username, password, and any custom settings you currently have. Important Note: You will unable to access the 2210's interface if using bridged mode in conjunction with another router. Click here for more details. Step 1 Make sure power is completely removed from the 2210 and the computer. Connect the 2210 directly to the NIC and power up the modem only. Wait until it is completely finished its startup and press the reset button on the back of the modem for ten to fifteen seconds. Wait until it is completely finished its restart, then power up the PC. Step 2 Open a browser session and enter "192.168.1.254" in the address field to access the 2210's interface. If you are unable to access the interface check here and make sure your NIC is set to "Obtain an IP address automatically". This may require you to reboot the computer (or release/renew) to obtain a new IP. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. Step 5 After the modem has restarted your 2210 is now in "Bridged Ethernet" mode and is ready to work properly with another router or PPPoE client from the computer. The WAN IP will now be assigned to the WAN Port of the router or NIC connected to the 2210. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Feedback received on this FAQ entry:
by KeysCapt edited by FAQFixer By default, the BellSouth supplied Motorola/Netopia 2210 modems are set up to disconnect your internet session after a certain period of inactivity. Ideally, when you reopen the browser or make any browser requests the modem should automatically reconnect. However, this does not always work correctly and you are required to cycle the power on the modem then reestablish connectivity. The easy fix for this is to set the 2210 to "Always On" which will disable the session timeout and automatically reestablish a new session if the connection is dropped for any reason. Since BellSouth does not have IP lease times for PPP sessions you will keep the same IP unless until that session is terminated by you or BellSouth for some reason. Step 1 Open a browser application and enter "192.168.1.254" in the address field to access the 2210 Interface. Note: If you are using another router in conjunction with the 2210 and you can not get to the interface screen click here. Step 2 Click on Broadband DSL Line from the top menu. Click on Connection Configuration from the right menu. Select "Always On" from the Connection Type pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. The modem will automatically try to establish a new session. Other Connection Options: Manual Mode - Allows you to manually initiate your DSL connection much like a dial up modem configuration. It requires you to click a "connect" button that is accessed through the modem interface to establish a session. On Demand - Automatically initiates a session when you make an internet request and terminates the session after a predetermined period of inactivity (which causes the "Internet" light on the modem to turn red). This is the default mode for the 2210, but as stated above it doesn't always work correctly when trying to reestablish a new session. Important Note: If you are running the 2210 in bridged mode in conjunction with another router the "always on" setting is irrelevant. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz by FAQFixer The BellSouth specific Motorola/Netopia 2210-02-1006 provides basic line statistics like Data Path, Line Attenuation, DSL Rate, Ethernet Stats, and Signal to Noise ratio. However, it does not have the ability to measure advanced statistics like Maximum Attainable Line Rate, ATM Rate, or Line Capacity. Important Note: If you are using the 2210 in conjunction with another router you must reset the 2210 and connect it directly to the computer's NIC to access the interface. After you have checked your stats you can then connect the router and reconfigure it for use with FastAccess. Click here for more information. Step 1 Open a browser session and enter "192.168.1.254" in the address field to access the 2210 Interface. Important Note: If you are using a separate router in conjunction with the 2210 you will will need to connect it directly to a single PC in order to access the modem's interface. Step 2 Click on Broadband DSL Line from the top menu. Click on Statistics from the right menu and then click on DSL. Step 3 The three most important statistics are Data Path, SN Margin (dB) and Line Attenuation (dB). Additional information on Data Path is available here. SN Margin (Signal to Noise Margin) should be 6 dB or more and Line Attenuation should be roughly 60 dB or less. See Section 3 below for more details. Step 4 Click on Diagnostics from the top menu and then click on Log in the menu on the right. Select All from the logs pull down. Step 5 The log contains connection information and various statistics as shown. Important note: The logs shown below are simply a simple and your actual logs may look different. SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio) Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement. 6dB or below is bad and will experience no synch or intermittent synch problems 7dB-10dB is fair but does not leave much room for variances in conditions 11dB-20dB is good with no synch problems 20dB-28dB is excellent 29dB or above is outstanding Line Attenuation Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement. 20dB and below is outstanding 20dB-30dB is excellent 30dB-40dB is very good 40dB-50dB is good 50dB-60dB is poor and may experience connectivity issues 60dB or above is bad and will experience connectivity issues CRC Errors (Cyclic Redundancy Check) CRC is a method of detecting errors in data transmission. A high CRC count in inself is not really cause for alarm. However, any increase in CRC errors after your initial connection is established is a problem and usually points to a physical issue somewhere between the modem and the DSLAM. Isolate your inside wiring as a cause by testing from the NID and troubleshoot from there. TX Power How much power modem (upstream) or DSLAM (downstream) is using. Maximum recommended is about 15dB. The lower the power the better for this measurement. DSL Rate Your provisioned ATM Rate (actual service rate). If this number is lower than actual provisioning rate you have a physical problem preventing full bandwidth. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz by FAQFixer Important Note: If you're experiencing connectivity or speed problems with your Netgear router (wired or wireless) you may need to update your firmware. Please go to the Netgear Support Site for the latest firmware. This FAQ is for configuring a BellSouth supplied Motorola/Netopia 2210-02-1006 with popular wired and wireless Netgear DSL routers. The Netgear screen shots below are are from a very popular model and your actual menus may vary slightly, but the overall configuration and entries are the same. This initial setup is all that is needed to configure and connect your Netgear based network for FastAccess DSL. Any additional setup for features like DHCP IP ranges, port triggering, etc is out of the scope of this FAQ. This FAQ has 3 Major sections: Section 1 - Overview Section 2 - Motorola/Netopia 2210 modem configuration Section 3 - Netgear router configuration information Section 4 - Connections and power up •The best configuration for networking a router Netgear router with the Motorola 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the Netgear to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all. • Before proceeding both the 2210 modem and Netgear router must be reset to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode. • The BellSouth Installation CD and Connection Manager are not required to use this configuration. • The Netgear Installation Wizard CD should not be used in this configuration. •Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. • You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where the 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information. •If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface, and start over again. Step 1 Verify that NIC cards (wireless or wired) are set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer. Step 2 Open a browser session and enter "192.168.1.254" in the address field to access the 2210 GUI interface. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210. Step 5 After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the Netgear router and then the computer. Step 6 Not all Netgear routers provide a common interface. The steps below are from the more common routers. Your actual screens may vary. Consult the Netgear Technical Support Page for your particular router setup. Netgear provides a setup wizard to help configure the router. Log in to the web based interface by typing 192.168.0.1 in your browser URL field. Enter "admin" and "password" in the Username and Password fields, respectively. Username and password are case sensitive. Click OK. Step 7 Select No, I want to configure by myself and click Next. You will be taken to the Basic Setup Menu. Step 8 On the Basic Setup menu select the proper settings as shown below and then click Apply. Step 9 Enter your BellSouth Username followed by "@bellsouth.net". Enter your BellSouth Password. Enter 0 in the Idle Timeout field. Select Get Automatically from ISP. Click Apply. Click Test. Step 10 Power everything down and physically connect the 2210, wired or wireless router, and any computer(s). Pictures by Andy Houtz Step 11 Power up the network equipment in this order: 1) Motorola 2210 Modem (wait for DSL synch) 2) Netgear Router 3) Computer(s) Open a browser session and go surfing! Important Additional Information •The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Motorola. Since you are using the Netgear to establish the PPPoE session the light will stay off. This is normal. •You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz Feedback received on this FAQ entry:
by FAQFixer This FAQ is for setting up a BellSouth supplied Motorola/Netopia 2210-02-1006 with a common D-Link DSL router. Although actual screen shots may vary slightly within the DLink product lines, the instructions below are applicable to all models. This FAQ has 3 Major sections: Section 1 - Overview Section 2 - Motorola/Netopia 2210 modem configuration Section 3 - D-Link router configuration information Section 4 - Connections and power up Important Note: Due to some known operational issues it is VERY important that you have the latest firmware on your D-Link router. Please go to the D-Link Support Site for firmware updates. The best configuration for networking a router with a 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the DLink router to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all. Before proceeding both the modem and router should be set to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode. The BellSouth Installation CD and Connection Manager are not required to use this configuration. Since BellSouth assigns static WAN IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. Select dynamic PPPoE regardless of your setup. You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information. If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface, and start over again. Step 1 Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer. Step 2 Open a browser session and enter "192.168.1.254" in the address field to access the 2210 interface. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210. Step 5 After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the router and then the computer. Step 6 Use the following steps to configure your D-Link DI-604 Router. Important Note: You must use the username@bellsouth.net format for your username. If you do not add "@bellsouth.net" after your username you will be unable to connect to the internet. Step 7 Power everything down and physically connect the 2210, the router, and any computer(s). Step 8 Power up the network equipment in this order: •2210 Modem (wait till the Ready light is a steady green) •D-Link Router •Computer(s) Open a browser session and go surfing! Important Additional Information •The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the 2210. Since you are using the DLink to establish the PPPoE session the light will stay off. This is normal. •You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network. For more information about changing MTU on a D-Link please click here. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz Feedback received on this FAQ entry:
by FAQFixer This FAQ is for configuring a BellSouth supplied Motorola/Netopia 2210-02-1006 with a generic third-party router that isn't specifically covered in the existing FAQs. If you have a router that is covered in the FAQs, I suggest you use that FAQ. This initial setup is all that is needed to configure and connect your generic router based network for FastAccess DSL. Any additional setup for features like DHCP IP ranges, port triggering, etc is out of the scope of this FAQ. This FAQ has 4 Major sections: Section 1 - Overview Section 2 - Motorola/Netopia 2210 modem configuration Section 3 - Third party router configuration information Section 4 - Connections and power up •The best configuration for networking a router with the Motorola 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the third-party router to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all. • Before proceeding both the 2210 modem and third-party router must be reset to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode. • The BellSouth Installation CD and Connection Manager are not required to use this configuration. • The third-party Installation Wizard CD should not be used in this configuration. • Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. • You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where the 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information. •If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface, and start over again. Step 1 Verify that NIC cards (wireless or wired) are set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer. Step 2 Open a browser session and enter "192.168.1.254" in the address field to access the 2210 GUI interface. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210. Step 5 After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the third-party router and then the computer. Step 6 Open a browser session to access the router interface as per the router's user guide. Even though the interface will vary from router to router you must use the following configurations as a basic rule: - Select Obtain an IP address automatically. Important Note: Use Obtain an IP address automatically even if you ordered a static IP. - Select PPPoE connectivity. Do not select any other choice, even if you have a static IP. - Enter your BellSouth Username followed by "@bellsouth.net" - Enter your BellSouth Password - Select "Keep Alive" or "Always On" (if available) - Set "Maximum Idle Time" to "0" which is similar to "keep alive" and "always on" (if available) - Select a redial or reconnect period of "180 Seconds" (if available) - Enter "1492" in the MTU Field (if available) - Save your settings (which will probably restart your router) Step 7 Power everything down and physically connect the 2210, wired or wireless router, and any computer(s). Pictures by Andy Houtz Step 8 Power up the network equipment in this order: 1) Motorola 2210 Modem (wait for DSL synch) 2) Third-party Router 3) Computer(s) Open a browser session and go surfing! Important Additional Information •The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Motorola. Since you are using the Netgear to establish the PPPoE session the light will stay off. This is normal. •You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz Feedback received on this FAQ entry:
by FAQFixer The Motorola 2210 supplied by BellSouth is a router. This eliminates the need for another external wireless router in order to network your computers. Using a simple Wireless Access Point (WAP) with the 2210 enables an inexpensive way to share your connection that is easy to set up and very reliable. This FAQ is specifically for Wireless Access Points. Some wireless routers may have the capability to function as an access point or bridged wireless device, but that configuration is beyond the scope of this FAQ. Position the WAP in the center of the network, as high as possible, and preferably with a line of sight to all networked PCs. Most manufacturers recommend you position the antenna perpendicular to the ground and parallel to each other. Many people recommend using a USB network adapter instead of PCI. It is easier to remotely mount the USB adapter away from the computer and as high as possible for better reception. All PC NICs should all be set to "Obtain IP Address Automatically". Please reference this FAQ. Any changes to the NIC properties may require you to reboot the computer. The BellSouth Installation CD and Connection Manager are not required (or recommended) to use this configuration. Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. It is highly recommended that you press the reset button on the back of the modem (while powered on) to put it back factory default before proceeding. Step 1 Power down the 2210, WAP, and all PCs. Install the wireless network adapter(s) per the manufactures' instructions. Physically connect the 2210 and WAP as shown. Note: Some WAPs may require a crossover cable instead of a standard Cat5 wire between the LAN port on the 2210 and the Uplink port. A hub or a switch can also be connected in conjunction with the WAP to provide wired and wireless networking. Pictures by Andy Houtz Step 2 Power up the 2210, WAP, and all PCs. Verify that you have a connection (check the link status light) between the WAP and all computer wireless NICs. Open a browser session and enter "192.168.1.254" in the address field to access the modem interface. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. You're done! Additional Recommendations By default the 2210 modem is set to "Connect on demand" and will disconnect after a certain period of inactivity. Many people change their modem connection to "Always On" to disable any default timeouts and force the modem to establish a new PPP session automatically if it goes down for any reason. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz by FAQFixer The Motorola 2210 supplied by BellSouth is also a router. This eliminates the need for another external router in order to network your computers. Using a hub or switch with the 2210 enables an inexpensive way to share your connection that is easy to set up and very reliable. This FAQ provide generalized information about setting up a BellSouth configured 2210 with most of the popular hubs or switches available today. Most people recommend a switch because they are about the same price and are more efficient than hubs because they eliminate packet collisions. Please reference this FAQ for guidelines on which is right for your needs. A benefit of using a hub or switch (instead of an additional router) is the ability to still access the modem interface through a browser. Must new hubs and switches are auto-sensing and do not use a dedicated Uplink port. Simply plug the cable into any port and the equipment will sense that it as an uplink. Some Hubs and switches require a crossover cable between the 2210 and the Uplink port. All PC NICs should all be set to "Obtain IP Address Automatically" and no proxy server should be set. Please reference this FAQ. Any changes to the NIC properties may require you to reboot the computer. The BellSouth Installation CD and Connection Manager are not required to use this configuration. You must press the reset button while powered on to put the modem back to factory default before proceeding. Step 1 Verify that your NIC card(s) is set to "Obtain IP Address Automatically". Power off the 2210, hub or switch, and all PCs. Physically connect the 2210, the hub or switch, and any computer(s) as shown. Note: Some hubs and switches may require a crossover cable instead of a standard cat5 wire between the LAN port on the 2210 and the Uplink port of the hub or switch. If your hub or switch is auto-sensing simply plug the cable into any port. A Wireless Access Point (WAP) can also be connected in conjunction with the hub or switch to provide wired and wireless networking as shown in second picture below. Pictures by Andy Houtz Step 2 Power up the 2210, the hub or switch, and all PCs. Open a browser session and enter "192.168.1.254" in the address field. If you are unable to access the interface check the NIC properties as mentioned earlier. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. You're done! Additional Recommendations By default the 2210 modem is set to "Connect on demand" and will disconnect after a certain period of inactivity. Many people change their modem connection to "Always On" to disable any timeouts and force the modem to establish a new PPP session if the connection goes down for any reason. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz by FAQFixer No, but it is a very popular myth that is propagated by poor help desk training and urban legend. When you reset the 2210 it does not automatically default to bridged ethernet mode (which is the preferred mode if you run it in conjunction with a third party router). When the 2210 is reset and detects another router or PPP client it will use a feature called "PPP Passthrough" and hopefully let the other PPP client initiate the connection. Unfortunately, this does not always work as designed and it may cause connection problems. The proper way to configure the 2210 in conjunction with a another router is to manually set it up in bridged ethernet mode as shown here. Important Note: Please realize that individual helpdesk representatives are trying to be as helpful as possible with the information and training they have been provided. They are not purposely trying to provide incorrect information, so please do not take it out on them. In reality, many times they should get some kudos for trying to be helpful with unsupported third party routers that are beyond the scope of their official helpdesk responsibilities. All said, using PPP Passthrough will work in many situations, however the issue is not whether it will possibly work, but one of misinformation. Andy Houtz by FAQFixer The BellSouth supplied Motorola 2210s are routers and by default provides NAT so some popular games and applications may not work correctly. Some applications may require a specific IP Address be assigned to the computer. IP Passthrough enables the ability to assign the WAN IP directly to the PC's NIC thus avoiding the connection problems. IP Passthrough can assign the WAN IP to a single PC whether it is connected directly to the Westell or used in conjunction with a hub or switch. Important note: IP Passthrough exposes you computer directly to the Internet. A firewall of some type is highly recommended. Step 1 Open a browser application and enter "192.168.1.254" in the address field to access the 2210 Interface. Note: If you are using another router in conjunction with the 2210 and you can not get to the interface screen click here. Step 2 Click on Local Network from the top menu. Click on IP Passthrough/DMZ from the right menu. Select the name (or currently assigned IP) of the individual computer you want to enable IP Passthrough. Click on Enable. This will automatically restart the modem and the interface will return after the changes are saved. Step 4 After the modem has restarted the modem will assign the WAN IP to that particular PC's NIC. However, you must restart your PC (or do an IP release/renew) before the PC will actually be assigned the WAN IP. To confirm the correct IP you can open a DOS window, type ipconfig, and hit Enter which will display the IP information. You are finished. Andy Houtz by FAQFixer You can configure the Motorola 2210 without the installation CD. The install CD contains various applications that are not required (and some people consider bloatware). Important Note: This procedure is for existing accounts or new accounts that already have an assigned username and password. If you have a new account and have not registered or been provided a username and password, please click here. Step 1 Make sure your NIC is set to "Obtain an IP address automatically". Connect the 2210 directly to the PC's NIC with a straight thru CAT5 cable and power up the modem and then the computer. Press the reset button for 10 seconds on the back of the modem. Step 2 Open a browser session and enter "192.168.1.254" in the address field. Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. If you get a connection error message make sure your username and password are correct and click Connect again. Additional Information You can configure your 2210's connection to be "Always On". Click here for details. Andy Houtz by FAQFixer Instructions for configuring a BellSouth supplied Motorola 2210 modem to "Bridged Ethernet" Mode so you can use the native Windows XP PPPoE client. Step 1 Make sure the power is completely removed from the 2210 and the computer. Connect the 2210 directly to the NIC and power up the modem and then the computer. Press the reset button on the back of the 2210 for 10 seconds. Step 2 Open a browser session and enter "192.168.1.254" in the address field to access the 2210's interface. Step 3 Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu. Step 4 Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted your Westell is in "Bridged Ethernet" mode and you are ready to configure the native XP PPPoE client. Step 4 Configure your Windows XP PPPoE client as follows: 1) Go to Start >Control Panel >Network and Internet Connections. 2) Select Network Connections under the Pick a Control Panel icon. 3) Click Create a new connection under Network tasks. 4) Enter your area code in the location information (if asked), and click OK twice. 5) Click Next when the "Welcome to the new connection wizard" window displays. 6) Select Connect to the Internet and click Next. 7) Select Set up my connection manually and click Next. 8) Select Connect using a broadband connection that requires a user name and password and click Next. 9) Type "FastAccess DSL for the ISP name, and click Next. 10) Enter your BellSouth username followed by "@bellsouth.net" and password. Confirm your password, and click Next. 11) Click Add shortcut to this connection to my desktop and the FastAccess DSL icon will be added to your desktop. Click Finish. 12) Click the FastAccess DSL icon to begin surfing. Cool Stuff An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem. Andy Houtz by FAQFixer Normally, you will unable to access the Motorola interface if you use it in conjunction with another router. The Motorola interface address is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your Motorola is connected). Additionally, they may be on completely different subnets. You must connect the Motorola directly to the computer's NIC to make the necessary changes before you connect the other router. You will typically have to restart the PC or release/renew the IP address. After you have finished with the Motorola interface you can then reconnect the router and configure it for use with FastAccess. Alternative Methods: There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the Motorolas PPPoE and DHCP functions. Click here for more information. Andy Houtz Feedback received on this FAQ entry:
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