•The Official AT&Y tech support representatives in the forum are currently:
David   and Matthew  .
Matthew and David are with the ASI division of AT&T, and their responsibilities involve supporting the actual DSL signal itself, such as sync and speed. They are here to support existing customers.
These folks are the only ones here officially as a part of their job. They all happen to be very good at it but are extremely overworked. To contact one of the official AT&T techs, via the AT&TDirect Forum please follow the procedures outlined
   here.
Do not attempt to contact them with a problem via IM, as they probably won't see it.
•If you get a private message (IM/PM) or a forum post asking for info from anyone on this list, you can be assured they are legit and can help you. Don't contact them directly unless they contact you, except as noted below.
•We are also blessed with other AT&T (and related) folks who unofficially volunteer their time to help answer questions and solve problems, a few of whom are...
mik0r has volunteered his EPC expertise to help with ordering questions.
invrtdpilot and owlhooter  are volunteering their SBCIS Tier-2 expertise to help get things fixed faster.
foofighter  has stepped forward to help with DSL HSI, AT&T Dish, Wireless and Telco service and assist with billing questions. Starting in February '08 he'll be able to assist customers with U-Verse.
And last but not least we have RazznCain  , who is deep within the network monster and can poke and prod to find obscure problems and fix the unfixable. Don't bother him with sync issues or anything which is happening outside the network 'cause he really can't help with those, but if you see something posted by him rest assured that he knows what he is talking about and you should follow the advice given.
There are several other unofficial AT&T techs from telco, ASI and ISP but they are here on their own time and would rather not be mentioned specifically. If you ever have any question about anyone who offers to help you as a "tech" feel free to send an IM to our forum host emeritus and FAQ Master RadioDoc  to verify their identity as a tech. Just for the record, he does not work for AT&T.
In case you're wondering, read our instant message FAQ to learn about sending and receiving IMs. To contact one of the people on this page just click the next to their name.
It wouldn't hurt to read the original announcement first to get a handle on what they can and can't do, too.
If you are a tech and want to be added to this list, send a message to RadioDoc .
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by RadioDoc
last modified: 2008-11-25 11:36:10 |
