If you purchased your old 3Com CMX, Sharkfin (HomeConnect) or Motorola SB3100 when you signed up for OOL, then the answer is most likely yes. Just bring the old modem to a Cablevision walk-in center and explain to them that you are experiencing frequent disconnects (many people do) and would like to exchange it for a new (most likely a Motorola SB5100) modem. In most cases, you will have no problem with the exchange. You may also want to ask for a receipt stating that you now own the new modem being you purchased the original from OOL.
If you already have a Motorola SB4100, Motorola SB4200, Terayon Terajet or you bought a Toshiba on your own, you'll see no added benefits in upgrading to a Motorola SB5100.
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by howie  edited by Lex Luthor
last modified: 2003-07-21 14:59:59 |
