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All FAQs » SBC DSL FAQ » 3.0 Speedstream 5260 & 5262 » 5926

Why am I having problems with my 5360? (not working, or slow) (#5926)
Check the following:
    •The box that the modem is packed in will have the part number listed as 120-5360-520.
    •On the modem chassis (the bottom of the modem), the following part number is displayed: 060-5360-023.

If so, a quick and easy firmware upgrade for the modem should solve your problem and get you on your way. Use the appropriate link for your region:
Pacbell
NVbell
SWbell
Ameritech
SNET
SBCglobal

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