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A forum supported by both BBR and Comcast is available to get assistance from Comcast's Customer Connect team: Comcast Direct
sortofanote: It is my understanding other Comcast employees are not discouraged by the company to post here, but it is just that these named members do have access to the national system and are the ones authorized to use the Comcast system to help people who post here. We all still very much appreciate everyone who does their best to help subscribers who post on this site. sortofageek
May 3, 2013 Update: Expect change which may affect Comcast support for members of this site. See comments by ComcastLarry in this topic ---> »Direct forums abandoned?