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To determine the type of your CondoTV service
1) Go to »www.connectyourspace.com
2) Input your postal code.
3) Choose your building.
4) When the results page is shown, in the bottom left of the page look for INTERNAL USE.
4a) If the page shows VDSL this means that your service is provided through VDSL on copper lines. Follow the instructions below for switching from VDSL to ADSL.
4b) If the page shows DTH stacked you DO NOT have VDSL based service and can follow the normal procedure for switching from Bell ADSL to Teksavvy. See this FAQ »TekSavvy FAQ »Transfering to TekSavvy from another ISP
Switching from VDSL to ADSL service
You have two options to move to ADSL Service
Option A: Cancel CondoTV entirely for TV/internet service and sign up for Teksavvy. This will involve downtime since it will require your line to be re-wired. You will have to cancel your CondoTV service and wait for the cancellation to take effect before ordering Teksavvy. This is because VDSL and ADSL cannot co-exist on a copper line at the same time.
Option B: Keep CondoTV for TV Service, cancel internet service and order a dry loop from Teksavvy. This will involve ordering dry loop service (additional copper line with no voice service) and paying extra for the line (dry loop band rate) but this will allow you to receive ADSL service and keep your VDSL service for TV.
General notes about VDSL vs ADSL
- VDSL is typically provided inside the building so distance is not a factor, however ADSL will be provided from the nearest central office so distance may become a factor and may affect the quality of your speed.
- ADSL DOES NOT provide TV service so you will either need to follow Option B if you wish to keep the TV service provided through CondoTV or subscribe to Cable TV.
- You may be eligible for higher speeds in the future with the deployment of ADSL2+ whereas VDSL is limited by Bell to 4 or 5 megabits per second.