At Cox, we strictly enforce our authorized posting policy. Employees must go through a validation and authorizing process before we sanction their postings on the Cox Forum here at Broadband Reports. We also keep an eye on postings, and with the help of the members of this forum, make sure we respond professionally and responsibility to questions. In doing this, we can ensure your confidence in our employees that opt to help out here.
That said, participation by employees is voluntary. We don't tell anyone they have to do this. Thus, you'll find some markets have great coverage while others may not be directly represented. Likewise, we have a lot of folks that opt not to post. Instead, they frequently "lurk" in order to stay in touch with the feedback we receive here.
Final disclaimer: This forum is not a replacement or substitute for our official call centers and support web sites.
Now that I've dispatched with the "batteries not included" formalities, here's the list of Authorized Cox Employees posting in this forum and their system or area of expertise:
All Things Cox:
coxengr  (not for individual support issues)
PapaSmurf
Residential Tech Support in All Markets:
CoxTech1
CoxTOC1
CBS Tech Support in All Markets:
bbeesley
Abuse Issues:
CoxAbuse
Provisioning/DOCSIS/Engineering:
Cox_BEng
coxatlengr
odog
EMail Issues:
gmb42
MailMan72
Product Issues:
CoxInfoGuy
Middle Georgia:
PapaSmurf
MGA_SOC
Arizona:
AZHSISupport
AZHSISUPPRT2
CoxAZTech1
CoxAZTech3
CoxAZTech4
CoxAZ
Gulf Coast:
intercede007
Hampton Roads:
CoxTOC1
TOC_HRD
New Orleans:
louhsieng
New England:
ridataguy
eire
NOVA:
CoxNVAHSI
CoxNovaDOC
San Diego:
CoxSanDiego
SDKiwi
BTD
Las Vegas:
bbeesley
dnacke
Baton Rouge/Greater Louisiana:
bigeasyengr
Significant Lurking Parties:
CoxJimR
 feedback form
 feedback form
by PapaSmurf
last modified: 2009-08-18 15:31:09 |
