In some cases of general or localized system failure (for TBB and other Primus services), Primus does provide an online status page, which can be found here.

Please note that this page may not reflect the actual status of the Primus network. It has only come to our attention fairly recently, and we've not had the opportunity to evaluate the accuracy or frequency of updates to this page.

Additionally, this page does not appear to give information specific to expected resolution time, status updates, etc..

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by Styvas