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Primus TalkBroadband VoIP FAQ
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6. TROUBLESHOOTING
This Section
Call drops/disconnects after 5 minutes - Bell Sympatico SS5200 modem/router?
You can make outgoing calls, but cannot receive incoming calls !
VoiceMail Message Waiting Indicator (VMWI) won't turn off !
Why do some incoming calls go straight to Voicemail
Call drops/disconnects randomly - Unstable ISP connection?
Error 0050
Have Dial Tone, but cannot make a call !
Issues when the ATA is behind (certain) routers
Degraded Call Quality: Static, Choppy, Breaks-up, Drops
How do I recover my D-Link after Feb 6/07 outage?
Email does not work when using DVG ATA
2.4G Cordless phones are choppy
Test the ATA using another BROADBAND connection
Using Call Forwarding or SpeedDial (with PINs or Extension numbers)
Verifying Cables & Jacks
Call disconnects after 3 hours
Chirps and Squelches
Your CallerID (CLI) is Masked (does NOT show your TBB #)
No Dial TONE / DVG Alarm Status LED Flashing Red
TBB Line works, but phones do not ring !
P2P users
Problems dialing TBB NUMBER -or- FROM TBB LINE to certain numbers
Echoes...Echoes...Echoes !!
Issues with SHAW CABLE
Caller ID (CLI) display works on some phone jacks and not on others
Primus/TBB system status page
Phone rings after you hangup - No one there ?
Why are unanswered calls forwarded to my cell phone not sent to voice mail?
Error 0050
If you hear "Error 0050" when you pick up your TBB phone, you have a problem with the DVG's MAC address; it does not match the account's settings.
To rectify this
Contact Primus TBB Technical Support
.
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by
canoe
last modified: 2005-07-17 18:01:18
Wednesday, 22-May 03:00:28
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