You may be able to receive incoming calls, but you cannot make outgoing calls; you typically hear dial tone, but when you "dial", you still hear dial tone, and your call cannot be made. In this situation, you can try the following to resolve this:

•(1) Login to the DVG ATA.
•(2) Select Advanced from the menu on left.
•(3) Select telephony configuration
•(4) If TEL Dial Signal is AUTO go to step (9).
•(5) If TEL Dial Signal is MANUAL, set it to AUTO.
•(6) Press SAVE at bottom right of window (NOT in the left side menu).
•(7) On the next screen select "save and reset now". Wait a few seconds, then press shift-refresh in your web client. The DVG leds should now be green.
•(8) Login back at step (1) and follow these steps again.

•(9) Now set TEL Dial Signal to MANUAL.
•(10) Press SAVE at bottom right of window (NOT in the left side menu).
•(11) On the next screen select "save and reset now". Wait a few seconds, then press shift-refresh in your web client. The DVG leds should now be green.

You should now be able to make calls.

If you have any problems, please contact Primus TBB Technical Support.

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by canoe
last modified: 2008-01-13 17:22:07