You may be experiencing a situation where the Caller ID information that displays when people receive a call from you is different from your actual TBB number. This is usually the case when you have requested an
Unlisted Number or Permanent Outgoing CallerID Block from Primus. Some of the Masked Numbers are: 905-361-8349, 416-398-1111, 604-550-7000, 604-629-2009
If the person you call then dials the number that is displayed on their Phone, it will either connect them with Primus Customer Service, result in a dial tone, or result in dead air; but it
WILL NOT ring your TBB line.
Please contact Primus TBB Technical Support if either:
• You have the Unlisted Number feature but do not want a Masked Number and would like to have this component removed from the feature.
• You have a Masked Number, but have not requested an Unlisted Number (and are not paying for one).
got feedback?
got feedback?Primus cannot remove the "masked number" and still retain the "unlisted"feature or permanent caller ID outgoing block.
2010-03-15 20:45:19
by Styvas 
last modified: 2007-05-28 14:59:06
