NOTE: This feature is available by default with the Ultimate or Unlimited Bundles. It can be added to the Basic Bundle for an additional charge.

PrivacyGuard (press *11) is a feature that allows you to screen calls for which there is no Caller ID (CLI¹) information, or whose CLI information has been blocked. Note that if there is a number (CLI), but the CALLER NAME shows as "private" or whatever, the call still rings through. See the Options Menu below.

PrivacyGuard is similar to but different from the Call Treatment Call Block in Concierge, which is used to block calls with a CLI.

When enabled through your phone line, any such caller will hear the following:
This prompt is repeated (after pausing each time for five seconds) until the caller either responds or hangs up.

•An Access Code is:

• A three (3) digit Default Access Code defined by you (see below)

OR

• Any number defined in the Selective Caller List (see below).

•If the caller presses "1", they MUST then enter a valid Default Access Code OR Selective Caller Number (assuming you have given it to them). Only then will their call ring through with a Distinctive Ring to your TBB line. The NAME shown will be "PrivacyGuard" and the CLI shown will be a valid Access Code/Selective Caller Number they have entered.

If you do not answer, the call will be transferred to VoiceMail.

•If they press "2" and then record their name, your TBB line will ring with a Distinctive Ring. The NAME shown will be "PrivacyGuard" and the CLI shown will be "*". If you answer, their "NAME recording" will be announced, and you will be prompted to either:

• Talk to the caller.
•Tell TBB to announce to the caller that you are unavailable.
•Transfer the call to VoiceMail.
•Tell TBB to playback an announcement to the caller that you do not want to receive sales calls, and want to be placed on their Do-Not-Call list.

NOTE: Callers who have Permanent Call Blocking on their phone line (cell, office) can sometimes activate the CallerID on a per call basis to bypass Privacy Guard. This can be accomplished in most cases by dialing *82 (or equivalent *code for the phone service provider) before dialing your TBB number (HINT: Store this sequence in a memory location for faster dialing).

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Options Menu
Dial the PrivacyGuard star code (*11) to access the Options Menu.

•Enable or Disable

•Enter a three (3) digit Access Code
This is a generic 3 digit Default Access Code that you may want to provide in advance to some callers.

•Hear the three (3) digit Access Code.

•Add a number to the Selective Caller List (SCL).
The Selective Caller List can contain multiple numbers of varying length to create additional Access Codes.


• For example, you can have an SCL number 1234 and provide this to your friends to enter - instead of the Default Access Code. When the phone rings it will display "PrivacyGuard 1234" - so you know which friend(s) are calling. For this reason, you may want to create different SCL numbers for your (groups of) friends.
  
  
• You can use your caller's 7 or 10 digit telephone number which is easy for them to remember! Just tell them to enter the SCL number (seven or ten digits) you have created.

You need to enter each number individually and provide it in advance to your selective callers. The maximum number of entries allowed in the list is currently unknown.


1. Hear (listen to) the Selective Caller List.
   
   
2. Remove a number from the Selective Caller List.
   
   

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¹CLI - Calling Line Id

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by Styvas
last modified: 2010-06-14 16:37:09