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Review by
Posted: 10.1 years ago
(review was emailed in)
 undisclosed location
 Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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Yes, another victim here...But I guess you have to start somewhere to learn your lesson. Udderly and completely unknowledgeable about their product AFTER you sign up. The presales is a pleasant affair, for they give the impression of professional setup, I mean GTE, been dealing with them all my life. Then wait till the service mayhem starts....Only 56k-maybe 65k performance....and that was on a good day...My package was the Oh SO Popular Bronze Plus Package, now mind you, POTENTIAL 764k availability....but good luck even getting close. Up until then, then I got the Accelerate 2000 sofware (www.webroot.com), then it started to work like it was supposed to, but that was too late...already cancelled the service. But being that they have the worst possible tech support and customer service I have EVER dealt with, I am glad I made the decision to cancel. The NEVER returned my phone calls, e-mails, or smoke signals, telepathic vibes or nothing. Excuse me, they did call back and said..."hmmmm, sound like I may have to get back to you on this one". And that was that. They have no desire to help you, lead you in circles, having your call back to Tech Support, customer service, and their dam blasted e-mail replies with, "Have you tried our Customer Support Line at...877-222-ADSL....Like DUH>>>>>only 15 times ....SSSSSSSS
Okay, steam has all run out and I am now running out of hot air.....So that is that.....if you need help...on cancelling your account...call Rijohn Wheeler at 222-ADSL number, he may help you out....
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Review by verket3 
Posted: 10.1 years ago
member for 10.1 years, 6 visits, last login: 6.3 years ago
Manhattan Beach,Los Angeles,CA
Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I ordered Bronze+ (768K/128K) from GTE (Manhattan Beach, CA) with them as my ISP. The presales was knowledgable and pleasant. The install happened when they said it would, in two weeks!
They only offered dynamic IP but on the other hand, it made the setup on my end trivial. At first I consistantly got symmetric 384K service. A couple of calls to their tech. support and the provisioning got straightened out. I now consistantly peg at the advertised speed for down and uploads.
The only minus in the ISP side is that they assign you a user ID at random. You can get around it some with aliases, etc. but it's still not pleasant to have to remember yet another ID.
This was my second attempt at getting DSL. My first with Internet Express/Covad was a disaster that I finally cancelled after seven weeks of waiting. I'll avoid three way DSL deals (GTE/Internet Express/Covad in this case) from now on.
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Verizon west (ex GTE)
