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Review by pddsl 
Posted: 9.9 years ago
member for 9.9 years, 0 visits, last login: 9.9 years ago
 undisclosed location
 Business customer
 $149 per month (12 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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I recently had ordered DSL for my business through Qwest. After dealing with
Flashcom, I was quite shocked to find my sales rep not only knowledgable, but
very upfront as well. He told me what the (+)'s and (-)'s were when ordering
a Line.
Once my line was installed, I was quite surprised at the great speed I was
getting. Although I may have paid a little extra for their service, it was
well worth it. I had a little trouble getting my IP's straightened out, but
their tech support were able to get up and running right after the Covad
installer left. (And they picked up right away!) Bravo Qwest.
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Review by (hidden by request)
Posted: 10 years ago
(review was emailed from domain gwu.edu)
Washington,District Of Columbia,DC
Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I ordered 384K DSL line from Qwest on September 15th.
They have to be the worst company I have ever done business with. My sales rep and intial provisioner never (and I mean NEVER) returned any telephone calls or emails after I signed the contract.
Qwest failed to coordinate their vendors/suppliers and caused me to miss work on 5 separate occassions when their contracters failed to show up. The contractors claim Qwest never provided them with the info and I belive them.
I would reccommend going with anyone EXCEPT Qwest.
When the line was finally delivered, Qwest had not "connected" it into their network so I still had no connectivity.
They are a complete waste of time.
Of course, I am a dissatisfied customer, but as a network architect, I know what minimum standards ot expect from service providers.
Qwest falls short - so short that I can't even see them on the scale.
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