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 Review by Bradmph 
member for 7.2 years, 235 visits, last login: 13 days ago
lodged 1.7 years ago
 Spokane,Spokane,WA
 Business customer $60 per month- (6 month contract)
 about 60 days Qwest "? Nothing so far has been good with my experience with Qwest" "Customer service center is the worst service center I have ever experienced." "Document everything you request for service. Record your conversations with the service center."
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We ordered the 40/20 DSL plan with the modem. After receiving modem, we were told we needed a new dedicated line installed in house. After I told them no way, they requested modem back since they said it was for a dedicated line only. They resent a new modem. After install the modem could only get 7/1 Mbps instead of the 40/20 we requested. During one of the calls to the center to try and fix the modem, they sold my gullible wife a damn package plan. Pissed me off since I was the only one on the account. To get her to be able to make the decision for a new plan, they changed the account into her name. After finding out from Qwest tech that the modem was crap, we sent it back for a new one. Now the new modem gets about 15-17Mbps down and 1.5 up. Tech said call billing to get credit for paying for a 40/20 plan since speeds were never achieved. I called billing and explained what the problem was and requested a credit, plus I asked why my bill went from $0 to over $300 in 2 months. Well, the jerk from Qwest, Named BEA / Employee# PXRICH3 told me that I couldn't get a credit and told me that my plan wouldn't allow me to get a credit. She explained that I wasn't a new customer, BS...it was my second month with a brand new service. The bottom line was that everything I was told when I ordered the service was a lie according to BEA. She was pulling answers to my questions right out of the Qwest BS book as far as I was concerned. It really pisses me off that I made a perfectly clear request for a service and was told by the sales staff what I would be getting and the price I would pay. Then somehow everything changes in Qwest's favor and they try to say that my service doesn't cover that or this is the service I ordered. I am not stupid and I hate being treated by some stinking corporate company rep like I wasn't there the day I made the service order. Qwest, you can F.O. and die as far as I am concerned.
PS. There are more details then described above that caused the issues in my service. There were alot of problems with over billed, underachieved net speeds, charges for items I never requested. I did not want to type a novel here, but just get the anger of the issue I have had with Qwest and their dirty back door billing techniques and sales pitching BS schemes they used on Us.
Comments:
 Reviews:
 ·Comcast
 ·CenturyLink
| I feel your pain . . . Seems like the merger is not as transparent, painless, nor as good as we were led to believe. I'm dealing with issues of my own that if they would just: 1. Think before they act; 2. Leave things that were just fine alone; and most of all, 3. Not tell you one thing when you sign up for something and then the bill shows something else later. Mainly pricing.
I guess the only safe thing to do from here on out is, if you can, record your call with them. | |
| vikkih
join:2011-08-24
Denver, CO | qwest/century link??? I agree with all who hate this new format. Green is ugly! I hate the way you have to click on email message twice, then display, and heaven forbid if you accidently delete the wrong message--you cannot get it back!!! EVER!! I really don't want to have to change all my contacts or I would definately be out of there!!
Wake up Century Link!! | |
| | | Help with your service Hey there, this is B with the CenturyLink Help Team. I'm sorry to hear that you've had this experience with us, and that your DSL hasn't been running up to speed. If you would like help with your account, send us an e-mail to TalkToUs@CenturyLink.com, and I'll be happy to help.
Thanks,
B
CenturyLink Help Team | |
| | Reviews:
·Comcast
·CenturyLink
| Re: Help with your service I have tried emailing that address you posted and made a thorough explanation of my issue with the slow speeds. They never replied back at all.
After finally receiving my 3rd replacement modem because of faulty products and making a few verbal complaints, my speed seems to of magically increased. It is very strange though that ever time I complained about speed, my speed increased in the same increments that they have set for available speed packages. If I was a everyday joe and didn't know better, my speed would probably remained at 7 Mbps and I be charged for a 40/20 connection. The advertised speed package of 40/20 is supposed at least achieve 85% of this speed per their guarantee. Well, the 40Mbps will now only happen if I ping a town next door to ours and it is more of a boost after about 10 seconds or so after pinging has began. My upload speed has dropped though...from about 2 Mbps max to a snail pace of .5 Mbps.
I have given Qwest the benefit of the doubt and examined my system over and over. I must come to the conclusion at this time that my computer is not the problem, the problem is that Qwest is not delivering the product I requested and paid for. They are making billing mistakes that always seem to go in their favor too. Once I would like to see a company that supplies a service or utility to your home make a mistake in a customers favor. The percentage in my opinion is probably around 99% corporate favor mistakes and if lucky, 1% customer favor billing mistakes.
Anyways, my next quest is to figure out why my upload speeds have dropped now. This will probably take a couple more phone calls and magically increase too, but I have my doubts, pfffft! | |
| | | | | Re: Help with your service Hey Bradmph, when did you send us your e-mail?? I'll check for your e-mail and information. Yeah, if your upload speed is at 11+Mbps, that's not too good. I'll be happy to check your DSL line for issues.
If you want to resend me your information, e-mail us and put "Attn: B" in the subject line, and I'll keep an eye out for your e-mail.
Thanks,
B
CenturyLink Help Team | |
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Review by ArizonaSteve
member for 9.3 years, 882 visits, last login: 1 days ago
updated 1.7 years ago
- Apache Junction,Pinal,AZ
- $15 per month
- about 3 days
- Qwest
- "No Contract, Easy To Install, Fast speed."
- "Online Payment does not work and isn't secure."
- "Great speed now with new fiber network."
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It started out a little rocky when they said that only 1.5mb service was available and they couldn't even get that to work but after a new fiber network was finished a call to the Century Link corporate offices got a crew out here to switch the line over to the new fiber network and now it's working great. Now that I'm on the new VDSL2 service I get 20mb down and 800k up. At this point I'm probably still the only person on the entire network so I'm interested in seeing what happens when a lot of other customers jump on it. Will it slow down and stop like Virgin Mobile and Cricket broadband did or not?
»speed.io/pics/4468/3157/speed.io.png
Also, the cost is still questionable and I think they just make up prices at random. I'm not going to get the $14.95 introductory price anymore since that was only good up to 7mb. On the phone they quoted me a price of $60/mo but with Qwest you can never tell so we shall see when the first bill arrives.
Comments:
| | Only 1.5M Hello,
If you would like, we can take a look to see if you’re getting the maximum available. We can also check to see if there is any deployment in your area. If you would, please submit your address info to talktous@qwest.com, we can take a look and last you know.
Regards,
Steve | |
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| | QWest Does NOT Honor Online Internet Pricing!!! I signed up for QWest DSL and home phone service in early May. My DSL service connect went smooth, but everything else has been nothing but pure hell. I signed up for QWest's internet promo offer of 1.5mbps DSL at $14.95, plus their Home Phone Plus Package at $35.00. I also requested an unpublished/unlisted number, which is slightly less than a $1 more per month. Apparently the web site went bonkers the day that I ordered. It did let me pick my phone number, which had to be changed by QWest an additional 2 times after service was connected because I did NOT get an unlisted number, and the billing has been totally bonkers. I have called QWest about the billing on three different occassions over the past two and half months, each time spending an HOUR on the phone.
Today, I get another screwed up bill that shows I owe a huge amount, which I don't, and now I'm getting automated calls stating my payment is pass due and my service could be disconnected. In additon to the billing problems, I was suppose to get a $50 Visa Gift Card for signing up with QWest. Several phone calls later about that and numerous excuses, and I have yet to get a gift card redemption post card in the mail.
The last time I called which was less than two weeks ago, I initially spoke to some guy in Minnesota, who was a real piece of work. Instead of trying to get my billing straightened out, he kept trying to get me to upgrade my phone plan to Home Phone Premium, which I do NOT want. After repeated requests, he finally elevated my call to a center in another northern midwest state. The woman I spoke to was very courteous, as was the woman I spoke to last month, and the gentleman I spoke to in May, but as of this date, my billing is still a mess, I have not received the $50 Visa gift card, and quite frankly, I'm really fed up with QWest. I switched back to QWest after being away for almost ten years because the last company we used for phone and internet service was having entirely too many outages and they keep raising their rates.
As of tomorrow, I am contacting the Arizona Corporation Commission office to file a complaint, and I will be looking for another provider for internet and home phone service. This has been a totally and stress filled nightmare for me. Apparently good and efficient customer service at QWest is a thing of the past. There's an old business saying that goes like this, "If we don't take care of the customer, somebody else will." QWest, rest assured, some other company will be taking care of this customer. | |
| | | | Re: QWest Does NOT Honor Online Internet Pricing!!! Let me also add that I have made two payments over the past two months, each time paying the amount that I was instructed to pay by customer service, with those amounts more in line with what I was supposed to be billed. I paid by credit card each time. QWest, my account is NOT in arrears, regardless of what your screwed up billing department has on paper. I have a paper trail too, which is exactly what gets submitted to the Arizona Corporation Commission, along with my complaint. | |
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| | | I had more trouble than that without going into detail. It sucked but they finally got my phone working, now the $50 dollar visa I didn't realize that was in the form of a post card WTF! A visa card is not the size of a post card, but I happen to get a stupid post card and oddly enough I was not able to find out anything about it to redeem whatever gift was on it. I have no doubt they know exactly what they are doing screwing people out of the dumb ass VISA scam card, why would they need to send a post card to then redeem it for the VISA card and give no bull shit excuses to me I have had my limit of shit from BIG BUSINESS they get rich and the customer gets screwed!
I notice now they have no customer site dedicated to the VISA cards and are just going to try and let everything get forgotten they hope?
No they really suck for that and some other things as well!  | |
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Review by unsernetz
member for 1.8 years, 2 visits, last login: 1.4 years ago
lodged 1.8 years ago
- Saint Paul,Ramsey,MN
- $111 per month
- (month by month)
- about 1 days
- Qwest
- "Field Techs"
- "Actiontec modems"
- "It's been a good deal for us, mostly forget it is there."
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Switched to DSL when the cable co wanted to charge for VPN usage, Qwest was the only provider at the time. Currently at 7/800 with qwest.net and a static IP for $64 per month. Through 3 moves I've always self-installed with no problems. Used to have a field tech out in the spring to switch wires in the box across the block, the line generated a lot of static causing the Actiontec modems to constantly re-train. Switched to a Comtrend modem and did not have problems this spring.
Comments:
| | Awful Customer Service I am extremely disappointed in the customer service/technical support received. Very unprofessional. I got hung up on twice. Whether or not that was intentional or system error, I am not sure. I got transferred around to 4 departments at least. All stating they would have to transfer me again. Terrible. It has taken 4 calls to get 1 technician scheduled to come fix the internet signal. | |
| | | | Re: Awful Customer Service HORRIBLE!!!!!! I called to get a QUOTE nothing more! Next thing I know I have a modem sent to me. I called the rep and they said it was sent by mistake and to send it back, which I did the same day. They said there would be no more problems. Few days later their tech installed service! None of this was authorized!! Keep getting the run around from everyone we talk to... call this number- then let me transfer you. No one helps! Emailed them and they said to call the same number we have been this whole time. Customer service does not exist at Qwest! | |
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Review by batmang
member for 4.9 years, 8 visits, last login: 314 days ago
lodged 1.8 years ago
- undisclosed location
- $29 per month
- about 7 days
- Qwest
- "Connection reliability and latency (surprisingly)"
- "Upload could be faster, but its all relative to line grade and distance."
- "Great serv"
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So far the service is fantastic. I've had Qwest Fiber/Heavy Duty (20mb down/896k up) for about a week now and the service has been 100% stable. Ping/latency in games are actually similar to the Cox cable service and download speeds are similar as well. The only major flaws so far was my ordered speed and actual speed. I ordered 20mb down but am only getting 11.5-12mb down. I might just be one of the first people in my street to get Qwest HD internet so upgrades might still be going on (which is what tech support told me). I should be seeing the full 20mb down within a week or so, if not, i'll give them another call and see what the issue is. Other than that, I really have nothing to complain about, loving it so far. I switched to Qwest because Cox couldn't keep a stable connection in my area to save their life. It would go out almost daily, multiple times a day. I had multiple visits to fix the issue and the same issues kept occurring. I'll be sticking with Qwest, no question.
Comments:
| | Qwest service bundeling If you are already using Qwest services, have verizon phone and direct tv but don't have your services bundled DON'T DO IT!!!!  Your bill will never be right again and you will forever be behind and the customer service goes down the drain!!!!! NOW if you are new and just signing up, you will be fine and your service will be great and you will save about $15 a month but don't try to bundle later it is NOT worth the savings and will cause you a LOT OF STRESS | |
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Review by CappinHoff
member for 6.3 years, 856 visits, last login: a few hours ago
updated 1.8 years ago
- Des Moines,Polk,IA
- $65 per month
- Qwest
- "Fast install, good service. Able to get good speeds in my area"
- "Still outsourcing customer service. Reading from a script to fix issues. Not very knowldgable and helpful."
- "Customer service could be better. STOP OUTSOURCING!! Good price and speeds."
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Had mediacom but rates went up so we switched to Qwest.Currently have the 7down/1up package. Install was fast and worked from day 1. Running the Motorola 3347 modem/router.
The main issue I have at the moment is the customer service. I'm tired of calling them for issues and they can't fix them without reading from a script. Hard to understand due to being outsourced. I've worked form an ISP before and customer service is the most important aspect of a company.
Comments:
| | Reliable, but yes, customer service is less than exemplary I've had Qwest wireless for a couple of years now (since summer 2007). The connection has been mostly reliable, but the customer service reps. always, always assume I'm mentally challenged when I call for assistance. And the service is definitely pricier than originally advertised.
One additional beef--no access to ESPN3. And now Qwest has been purchased by CenturyLink, probably the only other major ISP that refuses to provide access to ESPN3 because they're involved in a pissing contest with ABC/Disney. | |
| | Reviews:
·Mediacom
| Re: Reliable, but yes, customer service is less than exemplary Yeah I have issues with the outsourcing for the most part. Everytime I have an issues they want me to retype in my username and password. For instance, my router was power down every couple hours. Called them and the first thing they had me do, retype in my username and password. Then has no real answer for my issue. | |
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Review by kiknwing
member for 2.4 years, 578 visits, last login: 60 days ago
updated 1.8 years ago
- Roy,Weber,UT
- $49 per month
- "Best service technicians around"
- "Worst telephone support on earth"
- "Has room to improve"
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Current Qwest/Centurylink Grade: D+
I'm currently on Qwest's 12/829 speed tier, but it doesn't mean that I get that speed. 11 technicians have come out this year to try and fix my line but every time they talk to level 3 support they get vetoed. According to all of the technicians my neighborhood needs new copper wire. But when they put in a request, level 3 says that its my computer's fault and not their line. Filed a complaint to the FCC about this, hopefully something good comes of this. Qwest is the only wired isp that I can get because of the location of the sewer. To all potential customers, stay away.
Update 1/13/2011
I'm currently experiencing what they call "ghost traffic", traffic not from me and not from them. But before this I was called a liar because they did not believe that I had unplugged everything from the modem. But the solution to all my troubles is, get this, I need faster upload speeds. But another problem, I'm not on a VDSL line so no faster upload speeds for me. I don't think there is a worse telcom company on the face of the earth. The only thing that I can say is good is that the technicians that they send me are some of the best I have seen.
Update 7/16/2011
While I will never trust this company, my connection has been stable for the past month and only retrain about every 2 weeks. Download and Upload speeds are 10.3mbps/685kbps for the 12mbps package. I was told by a tech that because I'm connected a fiber based ADSL2+ DSLAM, that my DSLAM should be upgraded to a VDSL2 DSLAM. But I will believe it when I see it. I will now upgrade my grade for qwest/centurylink from an F to a D+. If I get upgraded to VDSL, the grade will be upgraded a C+.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.8 years ago
- Seattle,King,WA
- $46 per month
- "Let me think about it..."
- "Signal drops 10+ times a day for long periods at a time; almost scammed out of promo gift card until I threatened legal action"
- "Another company that's too big for it's own good that can't properly service the customers they take money from"
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I have had it with Qwest. For the past several months, service has been
intermittent. At first it would go out about 5-6 times a day, and only for
about two-three minutes each time. Now, for the past 3 weeks or so, it has
been going out at least 10 times a day, and for 5 - 20 minutes each time. We run a business from home.
When I call in the tech support makes us pull cords in and out, shut things
off and on, etc. They don't check right off to see if it might be a problem
with the Qwest signal or area, nor are they ever able to offer any suggestions
besides having someone come out to work on the line, which we may or may not
be charged for. Every time I call in it is a 40 minute ordeal at the
least. I don't trust that they will be honest if they come out here and do
work on the line. If it's my line, why do I read complaints from literally
hundreds of people who say that their service is the same? I'd like to know
what is really going on and why we can't ever get a steady signal. If it's
our location, why not be honest? We were told we couldn't get 7mbp's because
of our area so we only get 3 for the same price, and we don't even get that
speed. I wish there were more choices and I hope service gets better with
Centurylink.
Comments:
| | Help with your Qwest DSL connection Hello there, this is B with the Talk To Qwest Team. I'm sorry that you've had so many issues with your DSL connection, and for this long now. I'll be happy to take a look at your DSL line, and find out what the cause may be. Send me an e-mail to TalkToUs@Qwest.com, and I'll be happy to help out.
Thanks,
B
Talk To Qwest Team | |
| | | | | | | Re: Help with your Qwest DSL connection Hey ArizonaSteve, we're definitely not a scam, we're here to help. If you have e-mailed us, I apologize if you haven't received a response from us.
If you still need assistance with anything, let us know what your e-mail address is, and we'll keep an eye out for your e-mail specifically.
Thanks,
B
Talk To Qwest Team | |
| | | | | | Re: Help with your Qwest DSL connection Dear B,
I wanted to thank you for calling me a couple times to follow up. Unfortunately I was at work and couldn't answer the phone. The phone number you're leaving is for Tech Support. I'm sorry but I am beyond calling in to the general Tech Support line, as I do not have the time or patience. Plus, they won't know anything about your findings, and I would have to start all over again. I tried calling back the number that you left but it just goes to a messaging service and there's no way to get a hold of you personally. If you could provide a number where I can reach you that would be great. Thanks! | |
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| | | | Arizona Joe, you mentioned that your DSL speed drops off in the afternoon. Is the outside phone box at your home exposed to the hot Arizona afternoon sun? If so, your problem may be in that box or the wiring running into it or out of it into your home. If that checks out good, then the problem may very well be with QWest's DSLAM equipment, which is located at a switching station very close to your home. QWest is reponsible for the line running up to the phone box outside your home, as well as the DSLAM equipment. Given the problems I have personally had with QWest, i.e., trying to get the price I signed up for over the internet, as well as the $50 QWest Visa Card is like pulling teeth from a tiger on the move, so I'm not surprised at all to read about the problems you are having. I hope once the Century Link takeover is completed, that they will pay more attention to providing better service here in Arizona, because if they don't, someone else will. | |
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| | qwest sucks get another internet solution I totally agree with the problems with qwest because they do totally suck...They scewed us out of a promo and are now charging us a jacked up rate of 35 dollars when we were quoted at 14.99...Do yourself a favor and drop qwest like a rock... | |
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Review by Larry322
member for 10.2 years, 128 visits, last login: 103 days ago
updated 1.8 years ago
- Longmont,Boulder,CO
- $70 per month
- (60 month contract)
- about 7 days
- Qwest
- "The install tech was sharp, and follow up was great."
- "65-75% of the advertised speed, I keep getting told they have an order to install new node which will fix it."
- "Good speed and steady service. Telephone support is a bit of a circus."
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Ordered online, but took over a week after order confirmation to get the install. Problem with modem took some time to fix, but Installation Tech was relentless. Really sharp. She got it done. Service has never met the advertised 7meg down, or 768K up. Latency has been high, 80-120 ms.
The Action 1000 VDSL modem behavior offered some surprises. Dynamic IP is REALLY Dynamic. It can change as often as every 30 minutes. Plays H3LL with my VPN connection to work.
I ordered Static IP so I didn't have to fight with them.
Still waiting for that 7 meg, but all in all, the service is a reliable 4.5 Meg down, and 500 K up. I guess reliable trumps faster at some point.
Can't wait til they fix the node, and I get what I thought I was paying for.
Comments:
| | My experience with quest What the hell? I called two months ago to get a home phone line and internet. So as I call qwest and converse with the call center lady name (Linda) we have came to a conclusion to 60 dollars as advertised plus an extra 5 dollars for renting a modem. Are you fucking retarded? Why would you lease a piece of equipment? Might as well shove it up my ass if I knew it was going to become worthless. So again I submerged my anger to come to a compromise that its sorta worth it. Roughly a week later the install guy who was not only rude smelt like ass and had a foul tongue came, but he also was late and had to cancel three times. I guess my question for this part of the story is; where do you hire these people? This experience was sorta like going to the zoo and having a gavin monkey fling shit on me for an hour, and as much as I "love" doing that I hope that lowlife piece of shit learns some manners. So everything is ready to go. For two months I had lots of lost calls, shitty internet, and bad service. So I decided to quit my service. THEN THE BILL CAME. A bill for $221.23 is sitting there in the mail. So from what the cost which I agreed for two months would be $130 dollars. Where the hell in this whole fucking world did an extra $100 dollars come from? It wasn't from the install guy cause I paid him his due of $22 dollars. So as I'm adding up all the dues; Linda had failed to mention the hidden fees and federal taxes? Overall I call the customer service to do my normal thing and bitch, but all they said was the federal tax was my biggest fee. The federal tax was for an extra $6.39 dollars which Linda had also failed to mention. Do not get me wrong I am an United States citizen and I pay my taxes but so then where did the other $90 dollars go to? If you wanna find out, then get quest/centurylinks. Well If you love getting raped in the ass or throwing money away, this is a great company for you.  | |
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Review by icresponse
member for 3.4 years, 16 visits, last login: 1.8 years ago
lodged 1.8 years ago
- La Pine,Deschutes,OR
- $32 per month
- (12 month contract)
- about 8 days
- Qwest
- "There is something better than dial-up!"
- "Fastest speed usuable is the lowest package."
- "No other choice when you live out here. Well, Sat... maybe...."
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Fastest speed usuable is the lowest package.
There is something better than dial-up!
Reliable though slow.
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Review by XxxPunkiexxX
member for 1.9 years, 0 visits, last login: 1.9 years ago
updated 1.9 years ago
- Minneapolis,Hennepin,MN
- Contract price not specified.
- AT&T
- "The connection speed, reliability"
- "Getting answers from qwest represenatives."
- "It's a good service, but expect running around."
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I called Qwest to order Broadband internet on Saturday, June 11th, 2011 and I ended up getting 40 mpbs for $29.99 for 6 months (GREAT deal!). I was told that I will receive my package, since I decided I could self-install the modem (anyone could figure it out) a few days later and that my service would be hooked up Thursday, June 16th. Apparently the lady I spoke with was a complete airhead, because when Thursday came, I had no service! She didn't send out a dispatch team >_. I did receive the modem on Wednesday. SO I sat on the phone for over an hour with tech support, with another airhead of a guy, when he told me that a dispatch team was never sent out and that I had to call tomorrow to reschedule (seriously don't know why HE couldn't do it...). Tomorrow came and I called the number he gave me, and that directed me to Iowa. UM, hello, I'm in MINNESOTA. SO I basically hung-up a few times, got the run-around with several airheads, and transfered alot. Finally, I got ONE smart woman on the phone who told me that they'll come out Tuesday to hook my service (Already scheduled, no one told me). FINALLY! I got a grumpy guy who, at times, didn't seem to know what he was doing. Finally, my service was hooked up.
And now I'm finally enjoying my internet, despite the pain-staking annoying process I had to go through to get it.
They really need to re-edit the commercials. It really isn't Hassle-free.
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