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 Review by imokur2 
Posted: 5.1 years ago
member for 6.9 years, 1335 visits, last login: 1 days ago
 Dresher,Montgomery,PA
 $49 per month
 Verizon
CLEC party: Verizon
 "Informative Pre-Sales"
 "None Yet"
 "Have a due date of 10/05/2004"
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I'm in the process of moving out of Philly. I've been a very satisfied customer of CYBERONIC for many years. So, I called them up asking if it was possible to move my DSL to my new home. Unfortunately, the sales rep said that my new location was to far and they were unable to setup an ADSL line. They suggested that I try SDSL but the price was way to high and I would have to pay to installation charges, etc. just like a new customer. Go figure, after close to three years with them. So they are going out the door. I must have spent close to 4 hours calling DSL companies and no one was able to help me. (I needed a static IP Address) They all said I was to far. Anyway, I was just about to give up when I found ACEDSL. I called them up and the sales rep. Took a few minutes to check my info and told me YES! I could be setup with ADSL in about 5 to 7 days. So I place my order on 9/20, but they could not start the install process because Verizon had not yet updated the service records of my new line. So finally after three days the records updated and ACEDSL was able to start the process. I have a install due date of 10/05/2004 so, I'll keep ya'll posted.
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Review by guroove
Posted: 5.6 years ago
member for 7.2 years, 304 visits, last login: 111 days ago
Brooklyn,Kings,NY
$110 per month
Verizon
"quick installation, decent speed"
"pricy, poor business practices, vindictive, downright evil"
"bad"
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After I cancelled my account in favor of DSL through Covad, I received a phone call from that tech that everyone who writes a review of Acedsl loves. He wanted to know why I wanted to cancel my account, so I told him that Covad was able to give me twice the download and upload capacity for the same price. I didn't mention that I was also getting 5 IP addresses for the same price as 2 extra ones fro acedsl. He tried to lower my price, but it was too late, I had already placed the order. After I told him that he was very rude to me and to add insult to injury, I came home and I couldn't access the internet from my computer! I looked at the DSL modem and the lights weren't blinking so I decided to try my other computer that I usually kept behind NAT on a free IP that I happened to have that wasn't in use at the time of my getting my internet connection blocked. To my surprise, I was able to connect to the internet. They had somehow blocked my ethernet address and I emailed support. They maintained that my IP wasn't being blocked and that it had to have been some misconfiguration on my end. They even wasted my time for about half an hour today to try to troubleshoot the problem with me assuming that I didn't know what I was doing. As I was speaking to the tech (this one was actually very polite and spoke well) I made it clear that my blocked computer was a linux box and that there was no way that I had accidentally clicked something in a preference pane. We tried restarting xinetd which did nothing as I knew it wouldn't. Either this tech was covering for somebody, or they were able to block my IP from the router without it showing up on this tech's screen. I wrote a threatening email to them demanding that they resolve the problem or I would write a bad review on dslreports and/or call the better business bureau. I got home tonight, and my dsl was back on. Maybe that preference on my end that I had misconfigured had magically changed itself back.
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Review by vikjts
Posted: 7.3 years ago
member for 7.5 years, 11 visits, last login: 4.8 years ago
Astoria,Queens,NY
$50 per month
 about 30 days
"a triple zero 000"
"five zeros 00000"
"don't waste your time.. don't even think about it."
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My problem - i call acedsl and there customer service told me a month ago that termination of service is done right away. Now, a newly born 30 days cancellation notice.........
I wanted to disconnect my service - Acedsl customer rep. "Dmitri" says there is an agreement(all of a sudden)**(no link on site)**(have to type in manually)
»www.acedsl.com/adslagreement.html .
30 Days cancellation notice..WHATTTTTTTT??? .. so they will charge me for another month...
Acedsl supervisor - accussed me of lying.. tells me that the conversation was OVER (i haven't said a word yet) and hangS up the phone on me.
Today is Aug.1 i sent them an email 3 days ago... and now they will charge me for August, even though i'm not even going to use there service... OK not a question of $50 but.. how about some decency ..CUSTOMER SERVICE?? A JOKE
Bottom line - stay away from Acedsl.. - i'm getting 100kbs from the past 5 months... so you do the math...
Email i sent them -
Date: Wed, 31 Jul 2002 07:52:32 -0400
From: support@acedsl.com | This is Spam | Add to Address Book
To: "Vikramjeet Singh"
Subject: Re: terminate service
We require a 30-day advance notice. You can keep the service until
8/31/02,
but you will be billed for August regardless. Not using bears no
relevance on
charges, the line is active and Verizon charges us for the service.
-AceDSL Support
Quoting Vikramjeet Singh :
>
> Hi,
>
> I need to terminate my DSL Service. My customer id is 2758. I
haven't used
> your service in the month of July either. Thank you.
>
> Vikramjeet Singh
>
> vikjts@yahoo.com
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Review by Vegabond21
Posted: 7.3 years ago
member for 7.3 years, 132 visits, last login: 280 days ago
Brooklyn,Kings,NY
$50 per month
about 26 days
"Newsgroups had a nice retention rate"
"techsupport"
"Get optimumonline"
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At first when i got dsl from this company i recommened it to serveral people. Unfortunately, after a couple of incidences i had with the techsupport personnel, (actually i always got the same guy), i was convinced by the way he spoke, that he was rude and arrogant. I spoke to him very politely because i know the kind of people that they have to deal with and unfortunately he did not return the favor. There are no thank you's or anything. I thought the service was ok, but I'm not sure about any other companies, but you really have to read the contract very carefully before you get started. Make sure that you note that the company makes you tell them 30 days in advance before you want to cancel. I don't know anyother companies that will not allow you to cancel when you want to. I even spoke to a female representative for that company and she told me to just email them. I emailed them and they emailed me back telling me there is no female representative working for the company. I guess I should have asked for her name. I even asked her, Can i cancel here or do i have to do it online? She said email them and then u won't be billed after the end of your pay period. I wouldn't lie about something like this. Then i Get an email taht informed me of the 30 day cancellation letter in advance. I mean seriously, who knows 30 days in advance when you are going to cancel. I haven't even heard of it. NOw i have to pay for a service that i'm not even using. BE very careful when you read hte terms and agreements before you get started with acedsl. The techsupport guy is rude and I always get the answering machine to leave a message. Its as if he's the only guy who works there. And that 30 day early cancellation bullshit is absolutely unheard of. Now that I'm using optimumonline, i'm glad they aren't making profit off me anymore for that last month that they are robbing me, i feel is quite shady. Why would any company make you cancel 30 days in advance and make you pay for a service you don't want and are not using? Does it make sense to anyone? Just think about it before anyone starts rebutting this. Now i'm happy with optimumonline with their friendly technical support that can actually be reached when I have to reach them. Other than that, it was reliable in the beginning but then lately there have been a lot of major slowdowns and I wasn't gettting hte speeds that I should have been getting.
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Review by itsfm$
Posted: 7.4 years ago
member for 7.4 years, 3 visits, last login: 7.4 years ago
New York,New York,NY
$99 per month
about 10 days
Verizon
"Fast turn up times."
"Poor Customer Service. Cannot resolve issues. Lacks CS skills."
"Don't sign up with Acecape if you want reliable service. They won't support you at the end of the day."
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All I can say at this point is that I've been very dissatisfied with the professionalism displayed by the Acecape tech support staff. They consistently bash Verizon at every opportunity and they have no issue with telling a customer to take their business elsewhere if they don’t like what their’ hearing. I've even caught the Acecape support reps misrepresenting the truth here a while back. During a circuit outage I requested a dispatch. Not only did I get the 10 mile run around on that request I finally learned on the day of dispatch they had never actually called Verizon to open a trouble call. I even had a tech rep, during another outage, tell me that he had spoken to me and I had told him the circuit was up and good when in fact it was not. At the time he didn't know he was talking to the same person. Interesting indeed. He immediately stated that it must have been a different person.
This has happened at least twice that I can document. Arkady was less than helpful and as a matter of record he was downright rude and made it a point to direct me to the terms and conditions. Specifically the areas of support and liability. He didn’t want to deal with a customer that wanted support to get a problem resolved. He wanted me to see that Verizon was the evil one and he had nothing to do with it. Well – I don’t (or didn't) pay Verizon so I don’t expect Verizon to support me. Acecape should do that since they are (were) collecting the revenue.
This should tell all of you something. If it doesn't, well, perhaps you deserve to have Acecape as your DSL provider. Just hope you don't have an outage. Arkady will probably do the same to you as he did to me if you push Acecape for resolution quickly. I got an email from him indicating that my DSL service was being disconnected. Period. I’m now with a DSL partner that listens to its customers and actually responds.. What a concept.
Now ~ lets see. Who will respond? Perhaps AlexNY? Are you the same Alex that works for Arkady? During the numerous responses you post, seemly from a customer standpoint I have to wonder if you’re the same person I’ve spoken with at Acecape. Doesn’t matter really. I've been in the customer service game for nearly 20 years now. I don't really care to hear about how many people he has to deal with on a daily basis so please don't attempt to justify the rude behavior. Either you want to provide good, quality service or you don't. In this case, you don't and you don't even attempt too.
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Review by iodineeric2
UPDATED: 7.7 years ago
member for 8.7 years, 79 visits, last login: 7 years ago
Brooklyn,Kings,NY
$49 per month
about 20 days
Verizon
CLEC party: Verizon
"Static IP"
"connection problem. unstable news server"
"who knows.... will see"
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upadated at Mar 1, 2002,
Blah... I got at least 15+ disconnections just for today...
going to call tech support tomorrow and guess they give me the same reasons again...
any good alternative? static ip and complete new server....
get little upset for this ISP already ....
___________________________________________________________________
I had AceDSL for more than year and half, recent service was really put me in nightmare. After went through intellispace routing problem, now I face even wrost suitation, I got disconnected at least 15 times a day...
Guess they are always on but not always works....
Every time i called tech support, what they tell me is to check the phone line connection. Please! I have the service more than year and half already, works fine until several weeks ago, and now you tell me because my phone line is not connected correctly?
Their news server is also a joke, down 2 days and works for one day...
*sigh*
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Review by jason34
Posted: 7.7 years ago
member for 8 years, 8 visits, last login: 7.7 years ago
New York,New York,NY
Contract price not specified.
Verizon
CLEC party: Verizon
"Set up quickly"
"unknowledgeable and completely rude"
"THE WORST COMPANY I HAVE EVER DEALT WITH"
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my client had ACE dsl for a couple of months and everything was working fine. then things started happening. after several days of denying everything they claimed that the DNS servers were switched.OK, that can cause problems. updated still not ok. ran some tracert's came back with 9876ms etc.... Was told that it is our routers fault. now the router was working fine. blew it out and reflashed firmware, worked for 10 minutes and then slow again. now the speeds are fluctuating from almost 10000ms to 2000ms. instead of working with a client and caring about keeping a customer, when i ask to speak to a manager he screams at me and then hangs up on me. this company is completely ridiculous. after the call i came here and found so many articles about this guy named Arkady. this guy must be an owner or something because there are so many letters about him complaining and him attacking people, i do not how he still has a job. anyways we are switching ASAP and hopefully nobody has the same bad experience as i did. hey you never know maybe it was the router, maybe it wasnt, but fluctuating speeds , aahh i dont know????????????????
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Review by ernestfrankl
Posted: 7.7 years ago
member for 7.8 years, 5 visits, last login: 7.7 years ago
New York,New York,NY
$60 per month (month by month)
about 32 days
Verizon
CLEC party: Verizon
"get in touch with your inner frustrations"
"waste your money a broken service"
"Verizon Cloud9 RoadRunner and US Mail all offer beter service"
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I wasted my time and hard earned money on a service that never worked as promised
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 Review by zigor2
Posted: 7.7 years ago
member for 9.4 years, 826 visits, last login: 5 years ago
Ridgewood,Queens,NY
$69 per month
about 8 days
Verizon
"Static IP"
"Tech Support do not care that you have a problem"
"Small ISP who could not get fast field support!!"
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I was an AceDSL customer for about 2 months 7/2001 9/2001. In that time I experienced two kind of problems.
1) I was lousing sync at my modem (3) or more times.
2) I had connectivity issues not related to problems with sync !!
I just want to make some things clear.
I wrote many good post About AceDSL when I had it (at the beginning of that service), some people could sign-up because of it. Three days ago I decided to write that my experience at the end with AceDSL was no so good. ( see previews post)
Today Arkady make it personal. First he accused me that I was not a customer of AceDSL.
Then when he find out who I am he shows my real name without my authorization from me on public forum!!!!!!
Beware posters you are not allowed to write that you have or had a bed experience with AceDSL. Your personal information could be in danger!!!
Now About service:
Installation process was very smooth. It took any 8 days and I was up and running.
First three weeks very smooth short outages but it happens at almost every ISP. After (3) weeks I lost sync. It was Friday night so of course I have to wait 2 days to speak to someone from AceDSL. There was no one at the office during weekend.
They force me to admit that I have bed lines ( Yes it is possible I thought), so I asked them to send a technician from Verizon. I ask them to make an appointment for Saturday, but Verizon technician did not show up on Saturday. He (Verizon) called me on 7.00 am Sunday!!! that he is 10 minutes from my house and would like to check my lines. Of course I sent him back, who weak-up people at 7.00 am on Sundays.
Now I have some words to AceDSL administration.
DSLR site is a place to share opinions, purpose of that site is not to promote your business. It is only for people information so AceDSL administration do not attack bad reviews let them go and after you will solve yours problems I am sure that many people will post a reviews for A+.
I checked my line after that and it is in perfect condition. Why do you (AceDSL) think I was waiting that long to write that bad words about your service. Because I believed in AceDSL now see people what I get back!! (Please read my previews discussion).
You could not resolve problems between : me Verizon and you. That is a point Arkady!!
So now lets blame my lines or Verizon. When I order a service I need full support & help from you. I do not have time to resolve problems which you have to solve with your partners.
- I have Network Access Solution DSL at work. One day afternoon a Verizon technician disconnected my DSL cables. So after that I called NAS and the next day at 7.00 am. I have both technician in front of a company door after (2) hours problem was solved. That's why I think that AceDSL is not for business.
My problem with sync does not change a fact that additionally AceDSL internal servers have a connectivity issues.
So problem # 2 is connectivity issues. That problem was not related to a problem at Verizon CO or my line.
One more thing AceDSL does not provide 'real SDSL service it is simply ADSL service with capped downstream speed to be equal with upstream. It is not only AceDSL who name it as SDSL so be careful. That's why many business think that their SDSL service is cheap.
My friend has AceDSL and when I am in his house I can see that AceDSL steel has a connectivity issues. But I will not write about it.
It is my personal opinion, I do not work for any competitors of AceDSL.
You could not count that reviews because I am not a current customer. But I steel fell that I have a right to share my experience.
Final opinion. Good ISP is a that one who could solve all kind of problems including problems between CO and apartments, they should take care of it not dismiss it In their words 'It is not for our side we do not care, go some place else because you are making a problem to us, not a profit!!!
I was ready to get AceDSL some day again, but after that personal attack from Arkady I WILL NEVER sign for their service.
PS: I have never attacked Arkady as a person I only expressed my opinion about service.
People who want to post about AceDSL BEWARE Arkady is scanning everyone who is a problem to his company on this site. Now he has to find out who is my friend.
Last word: I was not online that what counted for me, I do not know who was responsible for that. One thing I know for sure AceDSL did not help me. --- AceDSL you have to know that even if a problem is not in your interior network but partners who provide uplink or Verizon it is a problem who create a BAD opinion about you.
Thank You
Zigor2
I forgot to write that I got sync after one week and again after 2 weeks of service it was gone again. Than again I got it back for 2 weeks and lost it for ever after that I decided to cancel my service.
Moderators please do not delete that post because I named one of their bosses.
He shows my real name at public forum first that's what forced me to write that review.
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Review by Amanda_Love
Posted: 7.8 years ago
member for 7.8 years, 2 visits, last login: 7.8 years ago
New York,New York,NY
$160 per month (month by month)
about 21 days
Verizon
CLEC party: Verizon
"they offer dsl"
"they offer dsl"
"run away"
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I just finished school and moved to NYC with some friends from my school. We all danced in college and are persueing acting careers. To keep us afloat until we made it big, we wanted to start a webcam. We put together the money we had saved and purchaced a nice server! We were ready to "show the world our stuff" to the world but we weren't sure we could afford a T1.
Then we found AceDSL! They offer half the speed of a T1 for only a small fraction of the cost! Their ACE_SDSL_768 was only 159.95 a month and looked too good to be true! I
It was too good ot be true.
Once we wee online we were able to get subscribers, but keeping them was a problem. Throughout peak hours we were unreachable, and when they could connect there was just too many dropped packets.
Our logs were filled with traffic for other customers, their router semed to be sending traffic all over the place. Their support claimed it was our configuration, but the problems would mysteriously disapear, and we would have changed nothing! Other times the outages were described as router reboots. When you have an audience waiting on your every breath, a router reboot can spoil your whole day.
Bottom line if you must have DSL and can't get anything else go ACEDSL if you need to run a business online. Go somewhere else!
UPDATE:
Two weeks ago MegaPath started routing packets on our new T1. We have had none of the problems we had with AceDSL.
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ACE Innovative Networks
