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Review by bobthrollop 
Posted: 6.5 years ago
member for 6.5 years, 2 visits, last login: 1 year ago
 Playa Del Rey,Los Angeles,CA
 Contract price not specified.
 Verizon
 "They're very nice."
 "They're very nice."
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I tried to order DSL service from Brand X Internet but I was informed by Verizon that my location was not eligible for DSL at the time, so I had to go with cable modem instead. But the people at Brand X were very nice about it.
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Review by cricket018
Posted: 6.5 years ago
member for 6.5 years, 0 visits, last login: 6.5 years ago
Los Angeles,Los Angeles,CA
$49 per month (month by month)
 about 5 days
Verizon
"It is a small ISP which makes it very friendly and helpful"
 "Nope"
"Good service, good tech support, and friendly staff"
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I was dealing with Verizon DSL for about 6 months and I was always on hold for up to 45 minutes at a time. Then I was being transfered to different people and departments where I would have to repeat my problem over and over again. It was maddening and I don't think anyone ever actually cared whether my problem was fixed or not. Usually, I was just given a different excuse from each person I spoke with. Brand X offers the same competitive pricing and is much more personal. Whenever I call, I get someone who knows who I am and what sort of problems I might be having. They remember me and whatever problem I have is addressed quickly. They've helped me with problems that I am sure a larger ISP would have simply shrugged off as "not their job" or "someone else's department". Sometimes they are busy, but Brand X will actually call you back to help! When is the last time an ISP did that without trying to collect money?!? I'm happy with them.
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Review by harrislaw2
Posted: 8.1 years ago
member for 8.1 years, 2 visits, last login: 8.1 years ago
Santa Monica,Los Angeles,CA
Contract price not specified. (month by month)
about 11 days
Verizon
"They're not my cable company"
"None - great service"
"I made a big mistake to move to cable modem"
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I made a big mistake when my roommate moved out. He had a Brand X account and I let it go in favor of @Home. It sounded like a good deal, lower price by a couple of dollars, and from the advertising it looked like it ought to be a bit faster. Hey, speed is good.
But problems started immediately with @Home. I'm in Adelphia territory so I went to their website to get a telephone number to report problems with email. It said no comment forms would be accepted until August 19. Which went by a couple of months ago. Hey what's wrong with these people? It also had a phone number to call which turned out, after 40 minutes waiting on the hold music, to be a wrong number - adelphia and @home have seperate support departments that don't talk to each other. So I had to get on the hold music again.
I never had this kind of problem with Brand X. Sure, if all lines are busy they call you back for support but at least you don't have to wait there holding the phone.
The name was generic but the tech people were helpful and seemed to know their stuff. And I didn't get the feeling I was talking to a call center in Texas. If you call up a few times you start to recognize the different people. I don't know what's with all the Swedish people there. But anyhow (named deleted) and the others were all pretty nice.
RIght now my mailboxes on @home don't work. They have told me they can't fix it until Tuesday, because, I don't know why, they need to escalate or something in order to change my password.
I'm going back to Brand X. I guess big corporate internet is good for some people but not for me. Everything worked great there and switching to cable was a big mistake.
Rob Harris (harrislaw)
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Review by MarcelloG
Posted: 8.1 years ago
member for 8.1 years, 1 visits, last login: 8.1 years ago
Santa Monica,Los Angeles,CA
$49 per month (month by month)
about 10 days
Verizon
"Good Customer Service - Exceptional Tech Support"
"I would highly recommend this company for any ISP needs"
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I choose Brand X because they were a Los Angeles based company with a friendly and efficient staff. I ordered the basic package, which includes a free modem with a one-year term. My modem was shipped out 10 days later and I was online and surfing. I called them one time for a technical question and they helped me immediately. Their service was very satisfying and I would highl;y recommend this company.
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Review by cliveholloway
Posted: 8.2 years ago
member for 8.2 years, 1 visits, last login: 8.2 years ago
Santa Monica,Los Angeles,CA
$69 per month (12 month contract)
about 7 days
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"They really care, bless 'em, and they like Linux :)"
"When things go belly up, their size can put 'em at a disadvantage"
"better than the average bear, booboo"
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When I wanted DSL, I wanted a local company, and was lucky enough to find BrandX.
The install was fine, they're very friendly, and really seem to care about what they do.
I'm running 3 static IPs @ 768/128 (I work at home), and have had no problems running Win 95/98 & Linux.
Unfortunately, you have to go through Verizon as a telco. When a problem hits Verizon, they aren't exactly the most on the ball, customer friendly company to deal with. So I just pass problems over to Brand X and let *them* deal with them (it's nice to get a cc'd reply later).
There have been a few outages/crawl times over the last year, but these seem to have settled down now. And from my point of view, these have been minimized as problems by the addition of a backup dial-up account for $3 a month (worth it if you need to rely on your connection being there 24 7).
So, are they OK overall? Saying I have no experience of other DSL suppliers over the last 15 months, and that I rely on my connection totally to do my job well (Perl developer), should give you some idea 
They also don't block ports, which is increasingly becoming an issue to techy users on some larger ISPs.
HTH
cLive ;- )
ps - please note that I can't comment on their service to non-tech savvy users, as I've generally managed to sort configuration/setup issues without prodding them too much.
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Review by rgiles5
Posted: 8.2 years ago
member for 8.2 years, 1 visits, last login: 8.2 years ago
Los Angeles,Los Angeles,CA
Contract price not specified.
Verizon (ex GTE)
"Ended my DSL nightmares"
"Infinitely better than my telephone company."
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This line is paid for by my employer, so I cannot supply price information. However, back when I signed up, it was certainly competitive.
My DSL service was originally with GTE, and it was a nightmare! That is, dealing with the GTE ISP was a nightmare; if I hadn't had a GTE hardware fellow acting as my advocate, I don't think the service would ever have gotten up and running. For months, the service was terrible -- the DSL was always down, and the ISP was always blaming problems at their end on the hardware people.
Then, I switched to BrandX. DSL wasn't a nightmare anymore. It just worked. There is the occasional outage, but other than that, everything has been just fine. I'm a very heavy user, and an quite happy enough that I plan to stay with Brand X indefinitely.
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Review by We Have Six Feet
Posted: 8.2 years ago
member for 8.2 years, 1 visits, last login: 8.2 years ago
Los Angeles,Los Angeles,CA
$45 per month (12 month contract)
about 7 days
Verizon
CLEC party: Verizon
"Friendly people, small company, lots of good will."
"None."
"Good value for money."
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It's nice to deal with real people at a small company. If there's a problem, you're usually talking with the same person until it's resolved; and it always does get resolved. I'm getting close to hoped-for speeds (I have the 768K package.) I'll be sticking with these guys for the foreseeable future.
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Review by cyborg006
Posted: 8.2 years ago
member for 8.2 years, 2 visits, last login: 7.4 years ago
Chatsworth,Los Angeles,CA
 Business customer
$45 per month (12 month contract)
about 11 days
Verizon
CLEC party: Verizon
"Responsive, knowledgeable service."
"None."
"Great!"
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Very fast installation/turnup at a low-low rate. Reliable service and servers and fast emergency response.
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Review by dirwood88
Posted: 8.2 years ago
member for 8.2 years, 2 visits, last login: 8.1 years ago
Encino,Los Angeles,CA
$49 per month (month by month)
about 10 days
Verizon
"Fast, Friendly and Knowledgeable staff"
"None"
"Very happy with their service"
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I called Brand X and they returned my call almost instantly. They took my information and placed the order with Verizon and with 10 days or so I had my DSL modem and installation kit. Almost as soon as I plugged the modem in .. I was connected with a dynamic ip address. This was really handy and fast. I'm very happy and would highly recommend them.
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Review by speeeeeed
Posted: 8.2 years ago
member for 8.2 years, 1 visits, last login: 8.2 years ago
Los Angeles,Los Angeles,CA
$40 per month (6 month contract)
about 16 days
"Excellent service from REAL people, excellent performance"
"none"
"Definitely the way to go for DSL in Los Angeles"
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I've been with BrandX now for several months (BronzePlus, 768k) and I just have to say that I've had nothing but good experiences with the service from first contact to installation to ongoing billing and service.
They are a smallish DSL provider, and that has turned out to be a real advantage in terms of quality of technical and customer service.
On the rare occasion I've had any issue or question, they have been consistently responsive and helpful. I don't have to wait on hold or wonder what's going on or any of the many other problems I keep reading about with other providers.
I heartily recommend BrandX DSL.
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Brand X Internet
