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All reviews of Neon Internet


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Ad-hoc Neon Internet Forum

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read 4 reviews (1 positive) (1 negative)
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Review by seedsofchaos See Profile
UPDATED: 2.1 years ago
member for 2.3 years, 2 visits, last login: 2.1 years ago


Carbondale,Jackson,IL
$68 per month (12 month contract)
about 20 days
Verizon (ex GTE)
"Easy to get a hold of customer service or technical support."
"High cost!!!"
"Average ISP"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    I recently upgraded my service with Neon and the internet seems to work a lot better. However, I believe it to be still a little too slow for what I am paying.

    It's always easy to get a hold of technical and customer support. In fact, anyone you talk to is very helpful and friendly.

    Recently they have had a few outages. Nothing horrible. But paying close to $70/month for internet just seems insane. Especially with other ISPs offering similar products for half of the cost. I'm currently on a package that sports 1.5/384.

    I get intermittent service nowadays when my firewall is in place. I'm not sure what's been done but sometimes the service is flawless and runs around 1100/300 and then it will be getting around 100/300. I'll turn my firewall off and I'll get around 900/300. Something has to have been done that's affecting download speeds...

    All in all, taking the good with the bad, they are an average ISP.

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