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 Review by oldduke 
UPDATED: 41 days ago
member for 8.4 years, 727 visits, last login: 17 days ago
 Milton,Santa Rosa,FL
 $59 per month (12 month contract)
 about 14 days
 BellSouth
 "Fast access is the only thing operating after a hurricane; good Internet access for a fair price"
 "Sales and help desk persons beyond frustration"
 "For the price this is a great deal."
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16 Oct 09 - nothing has changed from last post except my zip code.
25 Nov 08. Noticed some complaints about ATT SE on the forum. Not me. I get 5M+ and often 6M any time and have never seen it down. Help desk seems improved but depends a lot on the individual you get. ATT SE is still good value.
07Aug08. Bellsouth is now ATT Southeast. Not much difference. Some annoyances on install but good value and NEVER DOWN (are you listening Mediacom!). Compared to Mediacom, ATT SE is spectacular, so everything in perspective. I have the 6000 down package, and generally get in the high 5000's on my hardwired computer; upstream is 400. My 3 computers on a home wireless network are a little slower, about 3m down, but this is compared to the 300 down these units used to have with Sprint. Aside: Looks like a VRAD box across the street. Pleeeeeeeeze let it happen! Can't wait to dump Mediacom for U-verse.
25Feb07. Sales and tech support SUCK. But, Fastaccess is great! Had to change phone numbers and get new Fastaccess. Ordered 2 Jan 3k/386 home network. Followed up midmonth, New Delhi guy said I was scheduled for mid-June, even though I had a confirmation receipt for 9 Feb. On 12 Feb I did an install and tried to connect; no connect. Called New Delhi; no help; they would send out a tech for $80.. A Bellsouth tech came out 14 Feb and found the first instal to the house a couple of years ago connected Fastaccess to a single jack in a now unused room. Tech did something outside and Fastaccess was up and running nicely. No charge. EXCEPT - I had ordered home newwork, and the other computers would not sync. Called New Delhi again. After about 30 minutes of please-repeat-that-because-I-can't-understand-you, the fellow said my modem didn't support home network. I would have to order home network. Ok, "transfer me to billing, please." Answer, "Yes, I will do that, sir. (pause) Sir, billing is closed. You will have to call back during the week." GRRRRRRRRR.
So, after you get Fastaccess, it's great. Everything up to that sucks bigtime.
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26Dec06 - Still on 3000/384 hard wire home network. Still works as advertised. Still best deal around.
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Three weeks abo put in home networking and upgraded to 3000/384. The first 2wire modem was faulty. BS was remarkably ineffective in figuring that out. On the other hand, one tech was very good at getting 2wire to work on a Windows98 system. So, t's mixed. Also, two computers get all of my family email accounts, but MY account does not come up on MY computer. Maybe it's a Windows98 thing; the other two are XP. Once the bugs are worked out, I still think BS Fastaccess is a good deal.
*********************
I've been on Bellsouth DSL for about two years now and it's still great and still a bargain. I get 1.1M downstream consistently and it's always on. You must, however, 1) avoid the help desk in South Carolina and 2) apply every tweak dslreports suggests.
*********************
The help desk sites in West Virginia, Tennessee, and Georgia have been very knowledgeable, and unbelievably patient. At the site in South Carolina, only one out of three has impressed me as knowledgeable; the rest were very polite. If you get a good rep that knows more than a flowchart, you get great service. If not, you're on the phone for a long time.///My Presario 1245/MSW98 notebook kept losing the modem driver. A help desk stepped me through turning off the virus scan, screen saver, etc. This also stopped a problem with losing sync.///The connection was only giving 550/256 at first against advertised "up to 1500/256", but some tweaks from dslreports got that up to 1100/256 rather painlessly. FastAccess really has to be "tuned."///The initial modem, a green thing with two eyes, failed pretty quick. Bellsouth techs came out right away, spent about four hours, and installed a line filter on the house and a different modem, SpeedStream 4060. (Both used the USB.)///SpeedStream worked for three or four months but failed a couple of days ago. Was told it would take 10 to 14 days to get a new one -- wrong! My wife finally muscled her way to a supervisor. Modem is now on overnight delivery. Gotta shove your way past the first tier of help desks and get to the supervisors.///Email addresses are limited to eight characters -- WTF! But, it is very fast and easy to use.///Since I have access to fast Internet at work and our local library, I wasn't interested if 56k. I signed up for ISPChannel though through MediaCom when it came out. There is no numeric value low enough to post how bad that experience was. Words like incompetent, totally wrong, screwed up, dumb as stumpwater, clueless -- just don't come close. I never did get ISPChannel and it was hell anyway. Long after I didn't get it they called and asked my how I liked it! Then Bellsouth put FastAccess in my neighborhood and, despite some difficulties, I'm very satisfied. What they're providing for $49/month is a bargain on my end.
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Review by NorthAlabama
UPDATED: 42 days ago
member for 8.4 years, 206 visits, last login: 24 days ago
Huntsville,Madison,AL
$44 per month
about 7 days
BellSouth
"I have my purchased speeds"
"Still Pricey"
"It's OK"
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No noticeable downtime, constant speeds, no complaints other that value vs. cable internet. I recently upgraded my modem, noticed a noise profile, requested removal, and was taken care of right away. My ping is about half of what it was before, no transmission loss, and slightly faster speeds. Can't complain.
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Review by icem2372
UPDATED: 44 days ago
member for 4.3 years, 2 visits, last login: 44 days ago
Pigeon Forge,Sevier,TN
$80 per month
about 2 days
AT&T
"Connection has never failed to deliver the 6 meg it was claimed to provide."
"Bottom line i may have gotten lucky but its never failed us. Extreme 6.0 adsl from ATT."
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We looked at Charter Cable internet service, Satellite, and ATT. Hands down this has been best. Our main office uses T1 service from major provider but download speeds are very inconsistent ,up and down constantly. ADSL from att is 99% at a constant speed with the normal minor fluctuations.
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 Review by Karride
UPDATED: 52 days ago
member for 9.6 years, 2810 visits, last login: a few hours ago
Germantown,Shelby,TN
Contract price not specified.
about 23 days
AT&T
"Very Solid connection so far, more stable than Comcast."
"Didn't get my starter pack until two weeks after line was installed"
"So far so good."
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I've been a Comcast customer for several years, but recently have found their HSI offering getting somewhat flaky. Requests would sometimes load slowly, and often multiple refreshes were needed to have a site come up. That combined with their recent changes to Digital (and requiring a set-top box rental), and a possible hike in modem rental (I’ve been paying $3 a month for 3 years….I think they got enough from me) led me to take my business elsewhere.
I chose Dish for TV and ATT for Direct DSL, my DSL install was scheduled for about two weeks after I ordered, and I already had a DSL modem. Shortly after my order I was called by a rep and informed that there may be a delay installing DSL, and I would be called at a later date with a revised time. That call never came and the installer showed up on my scheduled day (a Friday), and after about an hour told me I was all set. I had not received my start up kit, and he told me it should get there no later than Monday. Monday came and went, so that Tuesday I called tech support, and, after some runaround to get my DSL number and the website to register my account, I was all set.
Despite being on a slower connection, pages load flawlessly now, and I don't see the speed fluctuations I saw when I was on Comcast. As soon as my contract with DISH is up, or I decide to pay the ETF, I intend to give U-Verse a try (annoyingly, ATT announced U-Verse in my area about two days after I signed with DISH)
Amusingly, last weekend I finally got the self install kit...two weeks after my install date.
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Review by ricep5
UPDATED: 60 days ago
member for 9.3 years, 1359 visits, last login: 1 days ago
Jacksonville,Duval,FL
$42 per month (12 month contract)
about 5 days
"Self Provision Works"
"No one knows what the true costs are"
"Alternative access for now"
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I am looking at dropping Clearwire (wireless ISP) and lined up BS DSL as a replacement.
Used self provision and ordering on website. Did online chat with rep. Couldn't provide any information on what the fees or taxes would be. $75 dollar rebate on Westell modem. $75 service credit after 30 days of service, plus a Napster/MP3 player. (not a biggie for me)
The modem took a few tries to "take". Called support and the password was showing as 'blank' and wouldn't log in. Resolved in less than 5 minutes.
Performance is so-so. 1.2Mbps on a service rated at 1.5Mbps. BS Tech suggested placing DSL filters on all phones in house attached to line. The Westell is reporting a signal loss on the downstream side.
Will be performing a VoIP test and failover test (Comcast is my primary) in the next few weeks. BS says I am 6Mbps capable. After I fix the line loss I may look into it.
Update 1/5/05
Service has been stable and reliable. Have moved ATT/CV phone over to the DSL and it has no issues. Filters added 1dB of signal on the downstream side. Download speed is holding at around 1.2 ~ 1.3Mbps. Since Comcast is my primary this isn't a problem. But I will be looking for a better dual WAN router/firewall soon.
Update 11/2/2006
Discontinued the service. Never got the perks offered at sign up. Customer service said I had to go get them, though she didn't and no one else knew how to do that. Services worked except during thunderstorms when it would hang the DSL modem. Tried it and moved on.
Update 11/2008
Reinstalled the service when hurricane took out Comcast. Unfortunately AT&T didn't have enough facility at the DSLAM in the CO. Took 2 trips to the fiber hut outside my house to get it going. Used same equipment as before since I never threw it out.
Update 9/2009
Uneventful service. 6Mbps as promised and as far as I can tell it has never gone down yet.
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 Review by vrp
UPDATED: 67 days ago
member for 6.9 years, 3259 visits, last login: a few hours ago
terra
$43 per month
about 4 days
BellSouth
"fast and reliable"
"Asynchronous DSL"
"Morton's fork"
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I switched to BellSouth FastAccess DSL Xtream 3.0 Service around August, 2006. The so-called cable-modem came within 3-4 days and by that time the DSL line was already activated. Now around Mid-December I am upgrading to FastAccess DSL Xtream 6.0 Service as my personal experience with this service provider has been nice. Hope it stays like that in future too.
Previously I was getting broadband service from I-55.com, which later merged with a company named Xfone.
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added on October 3rd, 2007:
... It stayed like that, as hoped earlier ... 
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added on April 6th, 2008:
... same status ...
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added on October 9th, 2008:
... same status ...
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added on May 29th, 2009:
... same status ...
---
added on Sept 20th, 2009:
... same status ...
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Review by Racy
UPDATED: 77 days ago
member for 8.6 years, 1043 visits, last login: 19 days ago
Lawrenceville,Gwinnett,GA
$35 per month (12 month contract)
about 11 days
BellSouth
"None!"
"Slow at peak times, Slow at all other times. Terrible Service"
"Bellsouth needs to upgrade IFITL customers or I will be a Cable customer soon."
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UPDATE 9/10/09
Last time I updated the review was 3 years ago, I thought I would do this once more. So while the price remains the same IFITL customers for this region are hurting BAD! Speeds are as slow as 56k sometimes during peak hours. Just horrible service all around. The only good thing about ATT is using the wifi hotspots at starbucks when I am not at home. Everything else is CRAP!
I should note that I was having a conversation about VDSL2+ upgrades almost 4 years ago they said we would see upgrades in 2006 it is now 2009 and still NOTHING has been done.
I am not home as much now so the service remains at my residence. I will be switching to Comcast soon.
UPDATE 1/7/06
New Year decided to update my review once again, due to the recent price drops i have found that I am prepared to stay with bellsouth for a while longer i now pay $35 for IFITL speeds are now 1.8/256. I guess one thing i have been taking for granted about bellsouth is the downtime there has been only one incident in the 5 odd years i have been with bellsouth. I thank them for that and i hope to seeing a speed increase for IFITL customers soon... heres to wishful thinking.
UPDATE 6/14/05 i guess its time to update again, its 2005 and most other people with copper are now getting twice the speeds for about the same price... i was thinking about swtiching to comcast last month but i decided to give BS another chance... i have a router set up now and 3 computers hooked up to it. BS does not offer their networking package with IFITL so i had to buy my own equipment, I use a Netgear WGR 614, wired...
Anyway i hope Bellsouth gives us IFITL customers some attention my speeds now are jus around 1.9mbps down 250kbps up not so great for what im paying but i am hopeful that i will see speed increases by the end of the year. This is BS last chance if i do not see an upgrade in the next 6 months im jumping ship to cable probably as my nieghborhood is IFITL and I wont be able to qualify for any other DSL package.
1/30/03 well its been 2 years and i decided to update my review after quite a while... everything has been going great since i ordered my DSL yea there has been some ups and downs but those were corrected fast.... i did change my password a couple of weeks ago and that went smooth the techs were very friendly and the wait was around 5 min. i would still recommend this IFITL service for anyone who applies to it. i still get speed well above the advertised 1500/256 i get around 2000/256 and i am satisfied
Original Review: Bellsouth DSL IFITL, PPPoE, Dynamic IP, 1500-256 advertised
I was playing a online game and every1 was complaing about lag so it hit me DSL! found Bellsouth to be a good ISP in my area i ordered online i didnt even talk to a person..... and as the e-mail said 10 days later a guy was at my house putting up my DSL as instalasation was free (which is pretty rare)... well when i got it we had to pay $40 they increased it to $45 (which i dont mind at all) and its been all good ever since i first got on the comp with my DSL......they actually configured my comp to get best performance from DSL and when i got my new comp i phoned them for free and got my DSL up and running in 2 seconds.......well i usually go 1.9 mbps down and 256 kbps up ( its supposed to go 1.5mbps down and 256 kbps up) .....oh yeah and i ddint even need a modem cuz i have IFITL so i just needed a network PCI card which they installed in my computer i guess it has do to with something as my nieghborhood is fiber optics so its like some special service...........and for the matter for down hours id say ive seen at least 24 hrs of down time per year! which is pretty good! compared to other Cable and DSL users.....well theres my speel about Bellsouth DSL u live in Georgia well Bellsouth DSL should be your choice!
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 Review by artie
UPDATED: 78 days ago
member for 7.3 years, 1597 visits, last login: 19 days ago
Panama City,Bay,FL
$64 per month
"Reliability, Speeds pretty close to caps"
"Upload speed too low! Latency higher than I'd like for gaming."
"I'd buy it again"
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The DSL service costs $42.95
The monthly cost listed includes the bare bones telephone service @ an OUTRAGEOUS $21.88 after all the telly welfare taxes and fees 
The only other choice out here is Mediacom cable, and I've have bad experiences with their High Speed Internet service.
I currently have the 6Mbps/512kbps tier.
I started this service YEARS ago. When we started back on the 1.5Mbps/128kbps tier, the speeds were screwy, at first. After a trouble call, the AT&T guy found a problem with our internal wiring, and generously made the fix inside our demarc (gratis) and the speeds were nice after that.
The modem they gave us was this crappy little black Westell box ( »www.productwiki.com/westell-6100/ ). For at least a year we had problems of losing connectivity (ip address lost, without DSL light blinking) during lightning storms (novel idea in Florida, right?)
I saw a post on here a long while back about the lightning problems this lil' black Westell 6100 modem had, so I upgraded to the 3Mbps/256kbps tier, and got a free 2wire 2701HG-B gateway upgrade »AT&T Southeast Forum FAQ (after $100 rebate (which I had to nag them for  ) I put that motha in bridged mode and hook it to a Linksys WRT54GS »www.tigerdirect.com/applications···tId=2667 for wireless connectivity and connection control.
The connection has been rock solid since. phew. It's honestly the most reliable utility we have, even before electricity
Here is a traceroute indicating the 3rd hop latency jump which I hate:
Tracing route to www.l.google.com [74.125.157.105]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 13 ms 13 ms 13 ms adsl-xxx-xxx-xxx.pfn.bellsouth.net [xxx.xxx.xxx.xxx]
3 39 ms 41 ms 41 ms 72.157.50.9 ---BARF!
4 35 ms 36 ms 35 ms 72.157.50.15
5 37 ms 37 ms 37 ms ixc01sdf-5-0-1.bellsouth.net [65.83.237.67]
6 34 ms 35 ms 33 ms axr01asm-7-0-0-1.bellsouth.net [65.83.237.70]
7 60 ms 35 ms 36 ms axr01msy-7-1-0-0.bellsouth.net [65.83.237.54]
8 41 ms 36 ms 37 ms axr00aep-so-1-1-2.bellsouth.net [65.83.236.75]
9 35 ms 35 ms 36 ms 205.152.46.35
10 36 ms 37 ms 37 ms axr00mco-so-1-0-0.bellsouth.net [65.83.239.40]
11 37 ms 37 ms 37 ms axr00asm-0-3-0.bellsouth.net [65.83.236.12]
12 51 ms 57 ms 54 ms 65.83.238.182
13 59 ms 57 ms 61 ms cr1.ormfl.ip.att.net [12.122.143.6]
14 54 ms 54 ms 55 ms cr2.attga.ip.att.net [12.122.31.29]
15 56 ms 56 ms 57 ms 12.123.22.129
16 53 ms 53 ms 52 ms 12.88.97.6
17 125 ms 175 ms 171 ms 72.14.233.54
18 52 ms 57 ms 56 ms 72.14.239.131
19 61 ms 78 ms 70 ms 209.85.252.102
20 54 ms 54 ms 57 ms gy-in-f105.google.com [74.125.157.105]
***end
The upload speed only becomes an issue when someone else in the house goes nuts uploading something (even as simple as a photo album ) and the connection slows to a crawl.
So, this concludes my review of AT&T DSL in Panama City (Bayou George area). I hope it helps you get an idea of what to expect.
Thank you,
artie
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Review by geebe
Posted: 78 days ago
member for 9 years, 477 visits, last login: 2 days ago
Metairie,Jefferson,LA
Contract price not specified.
AT&T
"Few, slightly faster than dialup"
"Poor connectivity, lots of time-outs!!!"
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Not a good deal at any price. I hate COX, but at least they have decent bandwidth and a constant connection to the internet.
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Review by StefanA
Posted: 79 days ago
member for 127 days, 3 visits, last login: 79 days ago
Kennesaw,Cobb,GA
$45 per month
about 7 days
"Was great, now daily no-sync, dropped connections, its getting worst"
"drops sync and connect 12+ times daily"
"I hope they get better, the service line is getting really bad since uverse"
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Considering Clear in ATL, however high latency, other ISP's for DSL in my area have to use AT&T thus same service, higher cost, bad connections. Comcast was horrid experience for entire year, will not go back, now ATT is getting as bad as comcast.
ZERO tech support.
ZERO customer service
They put those who can help 5 layers beyond your reach...their is only voting with your feet, getting ready for that.
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AT&T Southeast
(58)
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att's fall from bellsouth's ease of use, to criminal service
I had Bellsouth DSL since they announced it and was content with the service. Then, ATT stepped in and screwed the pooch. They offered a trial of the U-Verse to us, which is more like U-suck service. I ended the trial early, but lost any hope to switch back to my Bellsouth email address. Now I am ****@att.net. They use the U-Verse as a way to take your original email address, what bum's! I had to get the 'drop line' to establish my former DSL service anyway. The fake number changes along with my account. I hate the service and excuses they use. It took 5 weeks before I could surf the internet because their main frame could not create an account on their system.