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Review by (hidden by request)
(review was emailed from domain tropicalrealty.com)
lodged 13.2 years ago
 Ormond Beach,Volusia,FL
 Business customer $60 per month
| Pre Sales information:
Install Co-ordination:
(ratings match consensus)
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I just found out the hard way that the telephone number you dedicate to
host dsl service cannot be a line running through a local pbx (small
business telephone system) or line sharing device (Analog station
module). Of course, the good folks at bellsouth did not tell me this up
front, I only found out after they cancelled an install appointment and
I called to find out why. Now, I have to wait another three weeks to
see if they will be able to put dsl on a non-pbx line. Whatever
happened to customer service?
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Review by ladiesman0 
member for 13.2 years, 37 visits, last login: 13.1 years ago
lodged 13.2 years ago
- Mandeville,Saint Tammany,LA
- Contract price not specified.
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This is not a rating. In fact, I do not have ADSL yet.
I was just curious as to how long it takes them to upgrade NID boxes during installation (I have the older box that will need upgrading). Also I was curious as to how low my internet gaming ping would be in a game such as Half-Life or Counterstrike with BellSouth Fastaccess ADSL. Your responses are appreciated. Thank You.
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Review by nohbody
(review was emailed from domain radparker.com)
lodged 13.2 years ago
- Taylors,Greenville,SC
- $59 per month
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:
(ratings match consensus)
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Frustrated with InterMedia@Home's continual problems, both with
connectivity and abuse (culminating in the proposed UDP of @Home for
lack of action on their usenet spammers), I decided to bite the bullet
and try out BellSouth's ADSL service, they being the only other
broadband game in town right now.
Made the call on Tuesday, after going through everything on their web
site. After a 5 minute hold, an informed customer support rep went
over what I'd submitted via the web site, and finished the
installation arrangements. Needing a new NID, on Thursday in the next
week, a tech came over and made the replacement, calling me to let me
know he did the switch (it's for an apartment), and confirmed a few
things for when he was scheduled to do the install, on Saturday, Jan
29th, in the 8-11am slot.
Tech shows up around 8:30 on the arranged date, even with the threat
of sloppy weather that weekend, which had me expecting a rescheduled
appointment. As I already had a NIC installed for using @Home, he set
me up with an Alcatel 1000, as the only other option was a USB
networking device, which wouldn't work on my non-USB system.
About 45 minutes later, after doing some checking (I didn't ask for
details, nor paid much attention to what he said), the connection was
up, but slow (~300Kbps, roughly what I was getting with @Home). He
called their direct-access tech support number to find out, and we
waited for about 50 minutes with him on hold. Seeing as Atlanta was
pretty much socked in with the ice storm that weekend, I was willing
to cut them some slack; after all, southerners (me being a
transplanted yankee) don't know how to drive in a real winter.
After finally getting through, they said they couldn't see any
particular reason for it to be slow, besides the DefaultRcvWindow
setting in my registry being set too low (never checked it). Given
the weather, the tech support guy said for the contractor to mark the
install as complete, for me to check the speed later, and if there was
still problems by that Monday to start making noise.
Later, I changed the registry setting, and since then it's been
solidly between 1.2Mbps and the top limit of 1.5Mbps downstream, and
at/near the upstream limit, both depending on assorted factors the net
in general has to suffer through.
As for the servers, the mail server is a bit on the slow side at
times, but DNS and NNTP are rock-solid; a marked contrast from when I
had a regular BellSouth.net dialup several years ago, when the news
servers, no matter which one I went to, stank.
Is BellSouth.net perfect? No. But for 4+ times faster than my cable
link at only $15/month more, it's definitely worth it to me.
Dan Poore
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Review by bob28205
member for 13.3 years, 19 visits, last login: 11.9 years ago
lodged 13.2 years ago
- Charlotte,Mecklenburg,NC
- $59 per month
- (month by month)
| Pre Sales information:
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(ratings match consensus)
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I have had my Fast Access DSL account with BellSouth for over a month now and am pleased with the speed.
However, I am disappointed in my inablility to network the access to my other home computer via my Sohoware Base 10/100
Fast Ethernet home network. Before, I was able to share
conventional internet access from Juno via software from Sygate by the faster 56K modem of my newer home computer.
I understand the problem lies in the fact that BellSouth uses, along with other phone companies, a unique protocol called PPP over Ethernet. This creates bugs for my Sygate
software, including pages that sometimes do not load on my secondary computer, and white screens when sharing the DSL access.
BellSouth frowns on the fact that you even have a home network, and you are attempting to share their DSL line.
After 4 hours on hold, they told me to remove my network card or disable it. I guess they would rather you buy multiple DSL accounts.
I am hoping that Sygate will update their software that will "fix" the bugs in the PPPoverE protocol. I really would like to seamlessly surf the intenet on both my home computers on one account and share files and printers on one network home computer.
Home networking will really be on the rise in the next several years, no doubt, with the number of households with multiple PC's rising.
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Review by salper
member for 13.3 years, 42 visits, last login: 12.4 years ago
lodged 13.2 years ago
- Hallandale,Broward,FL
- $60 per month
| Pre Sales information:
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(ratings below consensus)
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I live in South Florida and have had adsl Bell South for 3 weeks. To begin, I was promised a self install kit within 4 days of ordering. It took over a month to arrive. The "customer service" people along with tech support are not trained and have no clue what they are talking about - everything is contradictory what they say, including that their verbal guarnatees that a certain download rate is guaraanteed, approx 256 when their contract says no download speeds guaranteed! They also sent someone out here to install new line at their expense and when the person came he refused to install the line, Cat5. It takes me a minimum of 1 1/2 hours every time to call tech support, if they answer at all and they are sarcastic, incompetent, and ignorant. The service usually is fast but not always and quite often down. The modem was free and their was no install or setup charge because I installed the selfistall kit myself. A moderate 15 shipping fee applied. While the initial comeone wa!
s good, (free modem,etc) there has been a lot of hassle and its questionable if the service is worth $60 per month on top of ones phone bill. I will probably switch to another adsl provider in the near future. Overall rating for the big monopoly? -10. THEY SUCK!
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Review by ThePappy
member for 13.3 years, 13 visits, last login: 13.2 years ago
lodged 13.2 years ago
- Saint Augustine,Saint Johns,FL
- $59 per month
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(ratings above consensus)
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I absolutely love Bellsouth it has been great to me. I have never had to call tech support. The only thing I don't like it the occasional disconnect but that happens rarely. I wish they would have more DSL options fo rfaster upload/download speed. I am always connected at 1.4 MBS Dl and 256Kbs Upload.
I am happy with the speed of my connection but I wish some of the guys I play with had servers as fast as mine..
GO BELLSOUTH!
Pappy
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Review by pyroman0
(review was emailed from domain bellsouth.net)
lodged 13.2 years ago
- Covington,Saint Tammany,LA
- $59 per month
- (month by month)
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I live in Covington LA. I waited for ADSL for a year before finally getting
it. It took 3 installers to get it working. The first was still in training,
the second got it working but killed that line throughout the house, so only
the room with ADSL could get my work line, the 3rd installer got it working
but killed my first line (which I was able to fix by checking the
connections of the wires outside in my NID. Screwy wiring was in part to
blame, my house has suffered 2 floods which required rewiring each time and
I have since installed a 3rd line, a 1-800 number for work. All of this led
to having multiple sets of wires for each line. The service is GREAT. I
would recommend this to everyone and their mother, if it EVER becomes
available.
-Pyroman002
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Review by rllane01@fiu.edu
member for 13.3 years, 7 visits, last login: 13.2 years ago
lodged 13.3 years ago
- Hialeah,Miami-Dade,FL
- $50 per month
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Just had BellSouth finish installing FastAccess at my home. I live in
Miami Lakes and am served by IFITL. I originally ordered about 6 weeks
ago. My first appointment was cancelled due a facilities pending issue.
During my second appointment about 2 weeks later, the tech installed
the inside wiring jack and I installed the 3Com Fast Etherlink PCI
adapter that she provided me. There was a problem, however. The
contractor BellSouth had used neglected to wire my house to the ONU, so
the tech had to schedule that. A week later (today), the tech came
back, terminated the connection, and helped me setup the PPPoE software
and my account.
So far, everything looks good. Speed varies. I've seen as high as
1.4Mbps, but it seems the speed test is misleading. At one point, I was
consistently getting around 700Kbps. I started downloading a file and
playing streaming audio, and my speed stayed the same.
I am glad I knew NT, though, since the installer did not know anything
about it. I had to configure everything myself. She was very friendly
and BellSouth did a great job of keeping me informed of what was going
on while I was waiting. So far, my experience is good. I will post my
experiences after using the service for a few days.
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Review by pbox
member for 13.3 years, 54 visits, last login: 9.1 years ago
lodged 13.3 years ago
- Louisville,Jefferson,KY
- $50 per month
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I signed up at their FastAccess website in early November. I heard absolutely NOTHING from them till early December. Then I scheduled an appointment for mid-December.
The tech guy showed up on time, was really nice, answered my questions, even set up a second jack for free and gave me 2 extra splitters.
I got the Alcatel 1000. The sync is continously up for 1.5 months now. Till mid-January they had a pretty annoying problem with theit http cache. It blocked up for about 5 minutes every half an hour (re-indexing???). I called them, opened a ticket end of December. I haven't heard back from them since. But the problem disappeared in mid-January. They might have fixed it on my ticket or just by themselves? I don't know, but I guess there is no way of finding it out now.
The service is great now. No interruptions, no delays. Depending on the tim-of-day I get speeds somewhere between 200kbit/s-1000kbit/s. Of course on overloaded servers (microsoft.com) it is a whole lot slower but that is not BS problem.
So far I like it even with the mentioned problem. I would give it a B.
Peter
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Review by Media Watch
member for 13.3 years, 2 visits, last login: 13.2 years ago
lodged 13.3 years ago
- Montgomery,Montgomery,AL
- $50 per month
- (12 month contract)
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(ratings above consensus)
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I would like to review my ISP's DSL service.
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