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 Review by rizzler 
Posted: 54 days ago
member for 5.3 years, 1609 visits, last login: a few hours ago
 canada
 $39 per month
 about 3 days
 Bell Canada
 "reliable"
 "tech support"
 "ok now with speed upgrades"
| Pre Sales information:
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(ratings above consensus)
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happy
Followup comments: | Forums » comments on review of Bell Sympatico |
 | »next review in page (previous review)
 Review by quanta
UPDATED: 57 days ago
member for 7.5 years, 2881 visits, last login: a few hours ago
Toronto,ON
$45 per month (month by month)
about 15 days
Bell Canada
"Rock-solid reliability, consistent speeds, low waiting time for tech support (5-10min)"
"Low retention rate for newsgroups"
"You get what you pay for. I like it."
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This is the Sympatico HSE Standard, at 1.5Mbps, dynamic IP via PPPoE. For the record, I work for Bell Nexxia, but my job is not related in any way to Sympatico or Bell Canada operations.
First off, my only beef was getting it set up. My new number wasn't in the database, and it took a while to get all their ducks lined up in a row. After that, no problems. I got a Nortel 1MM modem, a free D-Link NIC, and four filters. Activation was free.
When I moved, I just filled out the online form, and everything was up and ready for me when I arrived at my new place. I just had to replug in the modem and my PC, and everything was good.
I plugged it in, and it works. It may have gone down a total of 60 minutes for the past year I've been using it. I am always getting top speeds (~93KB/s).
I can always get a tech support guy within 5-10 minutes of calling.
As for the bandwidth cap, well, I don't go over it, so it isn't relevant to my decision.
UPDATE (Sep '03): A lot of positive changes to Sympatico this year, partly because of Bell's new "Keeping it simple" marketing initiative. First, the bandwidth caps were dropped. Secondly, One Bill was introduced, so you can have your phone and Sympatico charges on a single bill. Thirdly, HSE was upgraded to a full 1.5Mbps down/320K up. I had my Nortel modem was exchanged for an Efficient 5200 with one phone call. The new modem and filters arrived in three days, and the my line was transferred to the Alcatel platform four days later. They included a prepaid envelope to return your Nortel modem and filters in. Now I enjoy ~173KB/s.
My only pet peeve is that the new modem did not come with a wallmount filter for my kitchen phone.
UPDATE 2 (Mar '04): In Bell's drive to their Next Generation Network, HSE subscribers were upgraded from 1.5Mbps to 3Mbps! I received my upgrade sometime in late February. Now I enjoy 280KB/s download, and 80KB/s upload. Jolly good.
UPDATE 3 (Sep '09) After buying a home I switched to CondoTV. Lots of changes to "Bell Internet" in the past 5 years, not all positive. Service remains reliable, but price has gone up. Have decided to cancel my grandfathered no-cap plan and switch to Teksavvy.
Followup comments:  snorlax14
join:2007-11-20
Thornhill, ON | Why the same smooth ride rating? If you have cancelled service for "lots of changes not all positive" you might want to rethink the smooth ride rating. | |
| | 
Snore master
@videotron.ca
| Re: Why the same smooth ride rating? Bell employee, and a recent (apparently) ex-bell employee posting who's ex-bosses frequent this forum. So that says something.
besides the comment where he states, "Low retention rate for newsgroups" is also a give away since bell hasn't has news groups in about 3 years or so.
So no, it isn't reflective. Easy to see. | |
| | | |
| Forums » comments on review of Bell Sympatico |
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 Review by Talon88
UPDATED: 62 days ago
member for 6.2 years, 2728 visits, last login: a few hours ago
Toronto
$30 per month (12 month contract)
"Speed Is Stable 5Mb Service"
"Except BT Throttling From 6pm-1am ET, Price Error, Need to call every month to Fix."
"If they charge me more than $30, I will Leave Bell right the way."
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Before BT Speed is good. But now they have
BT Throttling From 6pm-1am ET. Sad, But at least
not the Whole Day like Rogers. I am still have
unlimited. If you sign new contract, you will have
60GB Cap. Bottom line is, Internet service at Canada
is stepping back. Other country in the world is moving
Forward. It's Sad!
Renew the Contract after the first year. Still can get
$30 a month with unlimited cap.
Disconnect Bell at 2009 Sept. It's Because they want to
charge me ~$5x with 25GB Cap. They don't want to
keep good old customer.
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Review by jwillisbarri
UPDATED: 65 days ago
member for 4.6 years, 215 visits, last login: a few hours ago
Barrie,ON
$50 per month
about 7 days
Bell Canada
"Up 99% of time"
"Support - not in Canada and do not listen to customer"
"Good if you never have to call support"
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I have had no problems with my sympatico with the hardware.
I use a D-link Router so there is no Sympatico software on the computer.
Support has no clue and does not listen to your concerns and follows a script. - I only found this out when I had to help a friend. Being Deaf and using my friend to relay what was said was hard, the relay person had to keep asking the support to repeat as they could not understand the accent.
If you have a simple request like a password reset they can do that fast. But try to debug something more technical -that does not work too well.
I am still on the grandfathered unlimited plan. It still works well for me. $5 more a month as I am not on contract.
Followup comments: | Forums » comments on review of Bell Sympatico |
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Review by khatchika
UPDATED: 69 days ago
member for 3.7 years, 703 visits, last login: a few hours ago
canada
$50 per month
Bell Canada
"Never down - But voip doesn't work properly."
"customer service staff are cluelss or don't speak english properly. Better to get help online from forums."
"don't fall for the bundle crap - they scam you and increases prices left right and centre"
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Bell screws you over at every turn. When I first signed up - they put me on a contract without notifying me. After that so called contract was done they increased the prices. When I first started my monthly internet charge was $34.95/month. It then went to $39.95 and then it went to $44.95 plus modem rental fee.
Also my VOIP service from Primus wasn't working properly because they apparently slow traffic down at certain times of the day and this includes VOIP traffic. Sounds like they don't want you to get phone service from other companies.
Although Bell's internet is one of the fastest around and they seem never to be down. The fact that they control and reduce traffic/speeds during the day is not worth the price. They also force you to rent a second class modem from them. Even if you have/use your own modem you are forced to pay for the rental they give you.
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 Review by JHeuer
Posted: 70 days ago
member for 6.6 years, 361 visits, last login: 70 days ago
Brampton,ON
Contract price not specified. (6 month contract)
about 3 days
Bell Canada
"Good documentation for basic use"
"Horrible customer service, in India. Replacement modem takes days."
"Good enough for Ma & Pa, but if you're anywhere near a power user, forget it."
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HEAVY throttling of Torrent.
Modem died, took 3 business days to replace. Shipped from 3km away from me.
Phone support is horrible. Call scripts are frustratingly condescending.
Hardware is all-in-one Modem/Router/Wireless. One fails, they all fail.
No idea what brand... Heavily customized by Bell.
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Review by Noname
Posted: 71 days ago
member for 82 days, 67 visits, last login: 1 days ago
Etobicoke,ON
Contract price not specified.
"There isn't any!"
"Rude customer service, lying employees"
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When I left Bell for Primus, Bell decided to charge an extra month when I already gave my 30 days notice. The cancellation number didn't do anything for proof. When I asked to credit the charge they confirmed 3 times yet I still got the bill. Bell employee was rude to me when I was trying to figure out why I couldn't connect to Primus.
Constant lies, rude employees, trying to rip me off, have made me think twice deal with this company.
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Review by ma
Posted: 73 days ago
(review was emailed from domain delaronde.ca)
Saint-Louis-De-Gonzague,QC
$25 per month (3 month contract)
Bell Canada
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 Review by siljaline
UPDATED: 80 days ago
member for 7.1 years, 749 visits, last login: a few hours ago
Montreal, QC
$47 per month (12 month contract)
about 14 days
Bell Canada
"Generally fast DSL High Speed package"
"310-SMURF is bad unless you get a Canadian Call Centre which is not often, unfortunately."
"Still staying with Bell although Techsavvy *is* a good alternative, I do not wish to move all my services over to them."
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Followup comments: Stojko
Premium
join:2007-10-20
St John'S, NL | Canada does have a better ISP TekSavvy. | |
|
anonymousse
@teksavvy.com | better isp absoluement teksavvy | |
| audiofool
join:2000-11-22
London Ont | what they said ^ +1 | |
| 
WaitForGodot
join:2009-01-07 | Anything is better than Bell Bell forced me to make the best decision, I switching to Teksavvy. (Read my reviews). | |
| 
renton
Come On You Spurs
Premium
join:2002-01-05
North York, ON | TSI Teksavvy is indeed better. | |
| | | |
| Forums » comments on review of Bell Sympatico |
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 Review by MacGyver
UPDATED: 81 days ago
member for 8.1 years, 3920 visits, last login: a few hours ago
Orleans,ON
$40 per month (12 month contract)
about 4 days
Bell Canada
"Reliable"
"Must rent modem, useless tech support, constant price increases, service decreases, billing headaches galore"
"I've had it, cancelled because I was sick of being abused as a customer."
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I've been a Sympatico customer for almost eight years. The primary reasons that I've remained a customer so long have been:
1. Sympatico used to be the only DSL ISP in Ontario, but that was eight years ago!
2. The pain of changing my wife's and my @sympatico.ca email addresses. We both got over that and terminated our service.
3. Bundles. Really this was the only reason I remained a customer so long. If I bundled land line, DSL, Satellite TV, I used to get a killer long distance plan that more than paid for the Satellite TV. My monthly bill used to be $116. But with all the creeping price increases to DSL, Satellite, and the long distance plan, this becomes less and less attractive. I'm now paying well over $135 for worse service. Plus the array of programming available through satellite has become repetitive, drab, and boring, but that's not particularly Bell's fault.
The service has been great overall with very few outages during the entire time I've been a customer, but here are some of the negative issues I've experienced:
1. Every time I move, Bell and/or Sympatico manage to screw something up with the DSL service. This results in me having to yell at them to come and fix it tomorrow instead of maybe in the next week or what's left of my lifetime.
2. A lot of secondary services offered have been changed or removed. Sympatico removed binaries from it's newsgroup servers a few years ago and then terminated the service altogether sometime later. This is annoying because I found newsgroups to be useful for a few things like local classified ads. Sympatico also got MSN to provide their email service and is in the process of moving all customers over, and discontinuing their own POP3 service. I personally haven't had any problems with my email being hosted my MSN, but email is one of the most basic services an ISP can provide and in my opinion there's no reason to outsource it.
3. Price increases! Every few years the price goes up. What's dumb is that you can get a better price on a one year contract, BUT you need to call in and demand it. I guess they hope you're stupid, ignorant, or so loaded with money that you don't care what amount the bill is and will just pay it to line the pockets of their new owner, the Ontario Teachers Pension Plan. And a lot has changed in eight years. Sympatico is no longer the only DSL ISP in Ontario; other ISP's have non-contract prices that are $5-10 lower than Sympatico's best contract.
4. Lack of communication with the customer. Bell is a big company and as most big companies go, they don't give a lick what one customer thinks. Sympatico used to have a server that the community used to host a web forum called Sympaticousers.org. On that forum, end users could help each other out with support problems, discuss issues, etc. Well, Bell got rid of it. They recently got rid of the forums on their own website, too. The Direct forum on this site is probably next. Nice going. It's only been recently that Bell has opened up to alternative support channels such as their own forum or the Direct support forum on this site. Meanwhile, the president of some other ISP is going out of his/her way to personally help their customers any way they can.
5. Tech support treats you like an idiot. I know this problem is not unique to Bell, but come on! I am a customer of Bell, not of the call centre that got the contract to provide tech support for Bell by being the lowest bidder and priding themselves on dumping me after 15 minutes even if my problem isn't resolved! And hopefully they can speak a derivative of the obscure language called English or you're up the creek without a paddle. I'd be better off trying the French support line with my broken Francais. Disgraceful that a Canadian company outsources tech support overseas.
6. Mandatory modem rental. Do you think after being a customer for eight years that I've paid for that modem at least two or three times over? And how much is it worth now, anyway? Oh, they are increasing the rental cost just because.
7. Throttling. It hasn't affected me that I can tell, but I have heard about how for other this underhanded practice has caused major headaches. If my work VPN gets throttled, I'm gone.
8. Caps. They're in, they're out, they're in, they're.... Again I rarely go over 5gb a month so a 60gb cap is none of my concern, but it's the principle of the whole thing. Now the cap is being reduced to 25 GB. Yipee.
9. Contracts are one way carrot-on-a-stick variety. Sign up for a contract for $xx per month for xx months, and watch Bell take that stick and beat you senseless with it, as they increase your prices in a way that won't void the contract. So you're stuck.
10. Last but not least, the worst part of Bell - billing. In all the years with Bell, I think the most I had was three invoices in a row that were the same amount. If they screw up, they will never issue you a new invoice. Even the executive office will not issue corrected invoices or apply credits to the current balance. If you're being overcharged, you must pay the whole thing or get late payment charges. And you'll likely wait months to get a credit applied on a subsequent bill. Heaven help you if you gave Bell authorization to suck whatever amount of money out of your bank account or credit card whenever they feel like it. I feel absolutely insulted when Bell gave me this song and dance. "The customer is always right" as the saying goes but in this case I was right and they basically told me to jump in lake.
So overall, I do not know why anyone would go with Sympatico as their ISP of choice. There are much better deals out there, not to mention better service on the product side and support side. Particularly when you consider all the services that Sympatico has discontinued over the years.
I have terminated our service when our contract expired on August 18th, 2009 and moved to another ISP that values us as a customer, instead as one digit in one line on their annual report to shareholders. Goodbye Bell and good riddance!
Followup comments:
Bellundo
@teksavvy.com
| Dsl prices should be falling not rising Dsl prices are decreasing everywhere in the world all except Canada. You're being shafted as the base costs as well as bandwidth prices are falling sharply. Combine this with a falling US dollar and the ramifications are all the more blatant. This country stinks! | |
|
PCcertified
@acanac.net
| Bell Free as of today and HAPPY! To comment on MacGyver's review and correct a few things about bells services from a Quebecer's stand point. I was in the same boat...until this afternoon.
I agree with points 1 and 2 I was an 11 yr member of bell.
As for point 3, you can do better if you contact each dept of bell and threaten to cancel. ExpressView went as low as offering me 50% reduction on a month by month no contract deal to stay with them. Unfortunately all new sympatico plans have download caps and I had an unlimited plan so they couldn't offer me anything and would only give me a deal if I switched to one of their other capped offerings.
I negotiated a deal for telephone and satellite tv for now with no contracts and canceled sympatico. (it takes 30 days to cancel sympatico here, likely the same for you)
As with the next few points, I too experienced billing issues and service interruptions every time I moved without fail.
I'm also angry the newsgroups are no longer supported and they switched to MSN for email. I however, got myself free GMAIL accounts from google and have pop and imap services and don't have to worry about my 5 sympatico email accounts. It took a few weeks to get my email changed with everyone and all my subscriptions but it was time well spent. I suggest you do the same, so you won't be tied to a poor ISP in the future.
The deal with price increases at bell is a scam. They set me up on a contract at a discount and don't notify me when the contract ends. Then they hike up the price until I notice and call them screaming about it. It usually takes 3 calls and a threat of cancellation to get offered a deal and then they only offer contracts. I don't need that headache. And to think I would go through this song and dance with them EVERY year.
SympaticoUsers.org was NOT run by Bell, it was created by the disgruntled users of bell to create a voice and a central point of contact to negotiate with bell to solve our problems back in the day when bell was the monopoly. It worked, Bell responded and when most of the major issues were corrected the site was disbanded because it served its purpose and people lost interest. It was a year or 2 after the closure of SympaticoUsers.org that problems began to arise at bell again, but not as severe as today. Fortunately now we have the option to voice our opinion by switching to another ISP and canceling bells service forever...Muahahaha
About the tech support. I've been repairing and troubleshooting PC and Telecom issues in the industry for 20 years now. I agree that the sympatico techs treat you like an imbecile, more today than ever before. I would usually start the conversation by explaining to the tech that I'm clearly qualified and even point out in technical terms how I came to my conclusion that it's their issue. The tech usually replies with, but you still have to follow the steps please click on Start then Control Panel. ARGH!!! if I hear another tech tell me to click on start I'll....(too graphic to describe) Every call usually ends with a supervisor or second level support confirming my hypothesis and explaining that bell is working on the issue.
Regarding the modem rentals, I must have paid more than a thousand dollars for my modem in the past 11 years. (rental prices have changed over the years.) Worst part is, their modem just sits in a box, I use my own.
Throttling, man that affected me a lot recently. I haven't had a torrent download at over 25k in months and the torrents I grab, like Linux OS, usually have more than 2000 peers and always more than 200 seeds.
I noticed you said you have a 60gig cap, I'd love that, they offered me 10-20 as a max cap on the 5 meg service to lower my price by 2 dollars if I take a contract. What a laugh, they just raised it by 12.
I also noticed you didn't mention that sympatico tech support is almost impossible to reach on weekends. For example this afternoon I called tech support 310-7378 and got a message saying the offices are now closed then I got disconnected. It didn't even offer me an option to choose the tech or sales dept, just a message saying the offices are closed. not to mention that the service/sales/billing dept have changed their hours and are closed when I get home from work. Bell seems to be offering less and less service and charging more and more for it.
I had 5 meg service, unlimited downloads no caps and do not use thier antivirus services and I was paying 32.95 a month on contract. which was recently hiked to 44.95
When canceling I was informed I was supposed to have service for 30 more days, but the next day my email was already canceled and they already scheduled my line card disconnection, according to the tech I spoke to. I was told I had to call the service/billing dept to straighten it out but at 6pm they were already closed so I called them the following morning. It got straightened out but they had to extend my cancellation deadline by a couple of days due to the mix up. They can't even cancel my service without a problem.
A couple of weeks later an agent called me up to see if there was anything they could do to keep my business. After explaining a few of the issues I experienced the retention dept agent apologized to me and said she was surprised I didn't cancel sooner. And to think, her job was to try and convince me to keep my service.
A few days later I received an apology letter in writing from bell for the inconveniences I endured while using their services. I think they're just trying to insure I don't cancel any other bell services. Hmmm, VOIP is looking pretty attractive. 
With the bandwidth throttling, cancelation of newsgroups (Usenet) services, use of MSN for email and the fact that they hiked the price on me without warning each and every year and that they no longer offer 24 hour support, it was an easy decision to switch providers
I switched to Acanac for 18.95 a month and being in Quebec I saved one tax too. For me thats more than $300 savings over the next year.
My cancellation with sympatico was completed today Sunday Aug 3 at noon and it took me only 30 seconds to get reconnected with Acanac.
This service doesn't have the size of Bell but I can tell you the speed is amazing and my torrents finally fly again (only tested one torrent so far and got 450Kbs..alot better than the 25Kbs I was doing with bell) I can't wait to try out their other services like their BETA of the Online virtual PC that offers up 10Mbs Upload and 10Mbps Download. They even give you a free 100GB of space on their servers to store your files. Imagine a torrent flying at 1000Kbs 
I've also had some time to evaluate their phone sales and tech support. I'm pleased to be treated like an intelligent human being again by a knowledgeable staff. I can't say enough good things about them and I've only been a member for a few hours. (signed up for service 1 week ago) Even their email support was fast and informative.
So, if you decide to join Acanac or have any questions about the service, please send me an email. Even though I'm just a new member, I would be more than happy to answer any questions I can.
I should also mention that Acanac offers a referral program to all it's members. If you refer someone to acanac, you get a free month of DSL service. If you refer 10 friends you get FREE DSL service as long as you're a member.
So, if you found this information useful, please consider sending me an REPLY to let me know when you signed up to Acanac. That way I may earn a free month of service for my efforts.
Thanks,
I guess I should have written an article  | |
| |
colonel
@bell.ca
| Re: Bell Free as of today and HAPPY! Interesting...
Almost some situation with me. My contract with bell finish in 1 month 1/2
But the review on the net about acanac worry me....a lot of bad review...
But in my situation, I have a phone line with rogers and dsl with bell. It is what they call a "dry" line for my dsl ?
Will it be complicate to "transfert" my "dry" line dsl to acanac ?
SO if you can help me, and decide to change, I will be glad to "get" you a free month.
I will call bell tomorrow to see what the will offer me but I know that the price is going to jack....
| |
| | | PCcertified
join:2008-08-04
canada
| Re: Bell Free as of today and HAPPY! Well, I can't say Acanac is the BEST provider, but...
The price is right 18.95/m on a 12 month contract.
30 day money back guarantee.
The sales dept is very informative and helpful.
The Tech support is easy to deal with and knowledgeable.
They offer some amazing additional services at no extra charge like 100GB's of storage space on-line and a free Virtual Linux PC as well as all the standards like email and such.
Transferring to Acanac from Bell was easy and I had no downtime.
The only problem is that Bell is still in control of the line speed. In my case, that meant Bell reduced my speed profile from 5Mbs to 3Mbs even though Acanac asked them to set it to 5. I called Acanac and they confirmed that BELL will fix this problem tomorrow around 10:00.
Other than the fact that Bell still controls the line speed, Acanac is the best internet provider I've been with in my 15 years on-line.
I highly recommend Acanac.
If you would like to use me as a reference when joining please include my name in the referral box.
PCcertified
Happy surfing. | |
|
oh well
@videotron.ca
| "I've had it, I'm cancelling as soon as my contract is done! Bell won't let you go. They will either offer you some "deal" to keep you locked in, or they will bill you with stuff and drag you down for months, or they will send you bills with 0.00$ owing for 3 years so you don't forget them.
On another note. Hope you find greener pastures. | |
|
MacGyver
Bell Sucks
Premium,ExMod 2003-05
join:2001-10-14
Orleans, ON
 ·TekSavvy Solutions..
·Bell Sympatico
| The deed is done... So I finally did it. After probably too much thought, and almost being suckered into another one of Bell's promotions, I made the call and cancelled. No retention offer was made. There's no going back now.
Anyway, looking back on this review, I noticed that not all the followup discussions were displayed, with a tiny link "View ALL 24 Comments". Funny enough, here is something I wrote back in 2003:
said by MacGyver on June 5 2003 :
I can assure you that I do not work for Bell. I am just a very satisfied customer. Contrary to what a few people shout so loudly that it seems like popular belief, there really are satisfied Bell customers. They didn't get to be the biggest and the best by accident. And now the "monopoly" is over and competition has sprung up, Bell continues to be increasingly successful, not less so.
»Re: People who work for Bell
Hard to believe I went from very satisfied to completely dissatisfied in six years. I guess all those new customers jumping on the blue couch might be in the same boat six years from now, too. | |
|
Bellinator
@videotron.ca
| They'll be back They will send you love letters almost every month and call you a couple of times per year. They will want you to know how much you are "valued" as a sucker and pretend they have some sort of quality service to offer you.
Unless you get on their do not call list and call them to get on a do not mail list, they won't stop harassing you. | |
| |
MacGyver
Bell Sucks
Premium,ExMod 2003-05
join:2001-10-14
Orleans, ON | Re: They'll be back You were right, the first love letter they sent was in the form of a bill for $100. »Bell, YOU SUCK | |
| | |
hehNeverEnds
@videotron.ca
| Re: They'll be back LOL
Off to kevin.crull you go to tell them to get lost with the extrotion.
Then they will ask why you left, where you went to blah blah blah and milk you for any info you can give them.
But, you know what to say.
You moved to china. | |
| | |
ah forgot
@videotron.ca | BTW, you should update your review with what happened and the hoops you will have to jump through to fix it. | |
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Enjoy your throttled connection