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Review by Tig 
member for 6.8 years, 687 visits, last login: a few hours ago
updated 2.2 years ago
 Carrying Place,ON
 Contract price not specified.
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So old it's no longer relevant. Deleted
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Review by Dog_Pound
member for 2.3 years, 33 visits, last login: 1.9 years ago
updated 2.2 years ago
- Limoges,ON
- $122 per month
 "Throttled so bad cannot game, use voip, watch youtube or any type of videos during evenings and weekends, total waste of money." "Cancelled an account I had for 6 years with them."
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Being in a small community we didn't get hit with the Bell throttling until December 2010. Unfortunately the equipment in this area does not seem to like throttling so once it started, our service went to next to useless. After spending hours and hours on the phone with their agents being made to feel like it was us doing something or the problem didn't exist, they finally started sending repairmen. The first was going through the motions and didn't even pick up on the fact one of our modems was so old it was failing (it died a day or two after his useless visit). The next two tried with modem fixes, boosters, etc and the last admitted it seemed to be the old cards in this area and he wished they would change them. Finally after all this a tech support guy admitted it was a known issue in our area and nothing was planned to fix it so told us we might as well stop calling. That got one of our accounts cancelled while we were looking for alternatives. A couple of weeks have gone by and after seeing speed tests lower than dial up, I figured enough was enough and now both our internet accounts are on the cancellation list.
Well done Bell, losing long term customers should make you very happy. And gee thanks, for making me stay another 30 days with the service from hell even though I offered to pay but leave early. All I want is out of your internet so I can signup with someone who will give me something that works!
Comments:
 | | The old Time Warner Ruse Bell is taking a page out of Time Warner's playbook. Inventing false congestion, it didn't work for Time Warner as the public knew better so the the outcome for Bell internet will likely be the same. | |
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Review by hotspikes
member for 2.2 years, 0 visits, last login: 2.2 years ago
updated 2.2 years ago
- Toronto,ON
- $50 per month
 about 3 days Bell Canada "the actual service(vibe 6) is great, never had a problem with support, phone or online"- "billing dept sucks moose d__k, marketing dept send almost weekly flyers"
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the actual service is been pretty good, although at first when ever it rained, my service would go off, I would call, two to three days later a service tech would show up and get things fixed up, I asked for and received billing reductions accordingly, since Fibe 6, have had no such problems.
My biggest beef with Bell is their marketing and billing depts.
They upgraded my modem to 2wire.com wireless/ethernet combo...wireless initially was a snap, basically plug and play(having a Mac helps so they get most of the credit) and have since switched back to ethernet due to security concerns.
If Bell wasn't such a greedy incompetent company( i say this due to their billing practices and unwillingness to review their billing policies versus instantly blaming customers) , I wouldn't be so inclined to jump off at the next good offer....so....any offers? suggestions?
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Review by phllbit
member for 6.3 years, 17 visits, last login: 2 years ago
updated 2.2 years ago
- Owen Sound,ON
- $50 per month
- (12 month contract)
- about 7 days
- Bell Canada
- "none"
- "poor connection slow speed capping terrible tech support lousy customer service"
- "a disgraceful, gouging, abusive service!"
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When I first came to Canada in 2002, our phone service was already with Bell and there did not seem to be much choice out there other than Rogers maybe but I heard they were not so good. Besides the cost being very high, I could only really afford the basic dsl lite service which was 128k, basically so I could get email and do some browsing at speeds a bit faster then dial up.
The experience was not good, the speed was not great even on 128k and it kept freezing on me (I found out some years later that this was due to a grounding issue with the line). A few years later I decided to switch to AOL broadband not because I needed AOL but because they were cheaper and it seemed that their equipment was going to be better. I had previously been with AOL UK and it had always worked out well so I thought what the hell they promised me a 3 meg service so I went for it!
It was a bad start and the blame for that is entirely Bell - that grounding issue I mentioned earlier was still there and of course when they cranked up the speed you can imagine how unstable it was!
Anyway, after going through about 3 AOL modem/routers (they were using the comtrend 4 port which was a nice model and quite reliable) Bell finally admitted that there had been this problem on the line that had never been fixed! So much for integrity.
Right there is the biggest problem facing a Bell Sympatico customer - lies. You will get all kinds of lies and half truths or you are not given the complete picture. It does not help that I have been in tech support and a CE for over 10 years so I tend to look at these things a bit more closely but when all said and done, all I want is the same as everyone else - a fast reliable connection at a reasonable price.
So, one would think that after all that, I would steer well clear of Bell. Well, AOL was ok but it was never going to be more than a 3 meg service and now several years later. Bell are offering 7 megs at a reasonable price and the first 3 months free! I thought, shall I or shan't I?
In the end, Bell made it easy for me to switch so I decided to switch. I figured that at the very least, I would get a faster connection and when they said I would be getting a wireless modem router as part of the package well that's all I really wanted.
Oh dear, how wrong I was! First off, they never turned up the speed, I did not realise until recently that I was still only getting barely 3 megs. Then the connection started to get worse, drop outs, lag latency issues rebooting the modem several times a day.
Worse still, they had been over charging me which I saw straightaway reason - they just simply forgot to apply my bundle discount!! So I had been paying out more money than I should have. It took two goes to get the credit applied to my account and I am still not sure the bundle discount is going to come through?
So, I had to grin and bear it and first off I called - she was nice and pleasant but was more interested in selling me a tv package which I don't want cos I have Starchoice! lol!! She did not do as she said she was going to do i.e. apply the credit.
Then I logged onto their text chat to notify them my Internet was bad. She was very efficient, got the credit on my account, made sure of the bundle discount and escalated my connection issue - this was on a Thursday. One week later a tech shows up, tries to tell me that it's 3 megs and there is nothing wrong. I freaked out and told him that I am not going to pay 50 bucks a month for a 3 megs service!
He went outside did some testing, went away made some changes, came back and showed me I was now getting 6016 at the demarc point. Several speed tests show I am getting around 5100 to a server in Hamilton so it is better.
However, he conned me into changing my modem and of course you guessed it, the one I got is worse than the one I had!! By the way, Bell are now using the 2Wire 2701HG-G gateway wireless modem/router.
It was terrible, the dsl link hardly stayed up for more them 2 or 3 minutes. A few hours later after I had told Bell that if this is not sorted quickly I am canceling the service, they finally got their act together and got a decent tech on the line who told me what I already knew i.e the modem is crap it is giving out numerous data errors and the line won't go beyond 6016 because they say it becomes too unstable.
This may be true, it is an old line going into my house from the pole but when their field techs are lying to your face about the it being perfect and then they find something wrong and make it better, then you have to take anything they say with a large pinch of salt!
So, until I get a hopefully new and not refurbished modem, I had to dig out my old efficient networks speedstream modem and my 4 port linksys router just to make sure that I could get on the Internet and stay on!! When I did a speed test with that on, I AM GETTING THE SAME READINGS AS THE 2WIRE I.E. 5100 DOWN 660 UP! GO FIGURE!!
They have capped my profile at 6016 and in the real world it's nothing like 7 megs. I would not mind if it stayed reliable and I did not get barrel loads of lies from Bell and the general run around. AOL was not exciting at 3 megs but once they got Bell to sort out the line, it stayed reliable and I never really had a problem with them. That's all anyone can ask for.
Finally, the cost. 50 bucks a month is way too much for this broadband. I know England is a much smaller country with a more competitive market, but you can get phone and free broadband for 18 pounds a month.
I will probably leave Bell at some stage but the problem is they OWN THE LINE. Whilst that condition remains, there is not much point changing unless as they do in England, a telco can actually take ownership of the line and make it better. Cable is an option but I have head they have problems too.
MY advice - avoid Bell like the plague!
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Review by WNGFAN 1
member for 9.5 years, 3999 visits, last login: a few hours ago
lodged 2.2 years ago
- Leamington,ON
- $45 per month
- about 7 days
- Bell Canada
- "Never lose connection like I did with cable"
- "nothing yet"
- "glad i switched"
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Switched from Cogeco to Bell back in November and haven't had any problems as of yet. Installation was a breeze and tech from Bell made sure everything was to my liking before leaving. I was getting constant modem drops with Cogeco Cable which I haven't experienced with Bell at all. Cogeco was charging me $64.00 a month where Bell is charging me $45.00. Download speeds seem close to the same but Bells upload speed is a bit slower. Glad I made the switch.
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Review by jdgodfrey
member for 4.8 years, 189 visits, last login: 52 days ago
updated 2.2 years ago
- North York,ON
- Contract price not specified.
- Bell Canada
- "Previous DSL Service Was GOOD - NEW FIBE is BETTER!"
- "Excellent service, with tech support getting better!"
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Excellent service; I have been off the DSL and on the FIBE service now for one year. GREAT speeds, GOOD service, CONSISTENT connections.
I am finding consistent uploads of approximately 7,000 kbps - generally in the 7,198 kbps range and the download speeds are approximately 25,000 kbps - generally in the 25,198 kbps range.
Comments:
 aqk
join:2006-07-17
Elgin, QC
kudos:1 | Fibe-Schmibe. We want T-Hub to work! Lovely.
OK.
So can Bell now work on preventing the frequent interruptions in the mobile Turbo-Hub (NO-HUB) service?
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- The Fibe 0.037 guy
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| Reviews:
 ·Bell Fibe
1 edit | "Bell Sympatico" is outdated Why the hell is DSLReports putting everything into Bell Sympatico? Why not separate review categories for "Bell Fibe/FibeTV", "Bell Sympatico DSL", and "Bell 3G"!?
DSLReports already splits "AT&T DSL" and "AT&T U-Verse". Bell FibeTV service is nearly identical to AT&T U-Verse, anyway.
Edit: I've subitted a review under the "Bell Fibe TV" category. | |
| | |  Do not deal with bell!!!
I first made the huge mistake of signing a three year contract with them for 6 Megabit service.
Within a week of them installing this service at my home, I realized that I was not receiving the speed
as per there ad and contract, which was causing problems with loading and such. I found this out by doing
a speed test at speedtest.net. My results of the test were 0.78 Megabits per second, when it should be close
to the advertised speed of 6.0 Megabits per second. I then called technical support which informed me that
they were going to "escalate the ticket", which in bell lingo means "do nothing". After a period of not
hearing back, I then called them. Again I got the same "escalate the ticket" mumbo jumbo. I finally spoke
to a supervisor and said I've had enough and I was going to contact my lawyer due to breach of contract, so
I could then go with a different provider. He told me that the lines from the bell center to my location
were not sufficient enough to support speeds that high. This is one and a half years after I initially signed
the contract. They then offered me a monthly credit for my inconvenience. So I lived with the problem, frustrated.
Then about two and a half years into the contract, still frustrated, I decided to call technical support again
(vent my frustration). I talked to a lady and told her my situation and then she put me on hold. Two minutes later
she asked me to do another speed test, so I did. To my amazement I was receiving 5.6 Megabits per second. After two
and a half years of fighting and frustration, one lady fixes the problem in ten minutes. I was pissed and happy all
at the same time. Very weird feeling. So I went on my way. I then moved to a different home about 70km away from the first.
My contract was up in a month, so I decided to cancel my internet. Then I went on bell.ca and found that they were
advertising fiber optic internet with amazing speeds. So I called them to inquire. They told me that this was not available
in my area for another six months. So since bell owns all lines dsl service providers use in my area and I do not like
cable internet due to extreme throttling, I decided to go with them on another 6 Megabit service (this time no contract).
I specifically asked the guy what my line was capable of and informed him of my past history with bell. He told me that
it is capable of 6 Megabit service. So I accepted and the service was installed. Guess what, speedtest day of installation.
4.6 Megabits per second. Satisfactory. One week later 2.6 Megabits per second. Now I am lingering at 1 Megabit per second.
The same damn problem. So of course I call them, angry this time, and explain the whole situation of past and present.
He tries to give me the escalated ticket bull, and I quickly turn that down. I tell him to transfer me to a supervisor
right away. Plus every time you get transferred, you have to explain the whole story over again. So you go from frustrated
to angry and then enraged. After I spend a half hour talking to the supervisor, he informs me that I do have fiber optic
available in my area and it's essentially the same price I am paying for the 6 Megabit service. So I ask him "is fiber
optics on a different line than my 6 megabit service" and he replies yes. So I tell him to give me a credit for the month
and upgrade me to Fibe 12. So he does this and tells me it will take five business days. He gives me a confirmation number
and I was on my way. Only he didn't tell me how much my credit was. So I call back and talk to the billing department.
He gave me a whole ten dollars off my sixty dollar bill. OH PLEASE SIR, MAY I HAVE SOME MORE! Like come on. So I tell
them that this is not satisfactory and I would like this credit adjusted. I am receiving 10% of the advertised speed,
therefore I am willing to pay 10% of the original price. Seems fare to me. So he agrees but tells me I would have to
talk to a technical support 2 agent to try and fix the problem first before he can adjust the credit. I agree and
I'm transferred, and he actually relays the information. The so called technical support 2 agent is supposed to be more
educated in these matters, but I think the 2 stands for his eduacation grade level because this guy was dumber than a door
nail. He could not answer any of my questions, except to tell me the fiber optic is on the same line as 6 Megabit, so I will
still have the same problem. He kept contradicting himself and when I told him that I needed him to note
on my account the problem could not be fixed, so I could get my credit adjusted. He kept replying I cannot adjust the bill.
MORON! He then without even saying anything transfers me back to the billing department to a new agent. No information
relayed. So guess what I have to start all over again. This time I'm not playing games, I demand she credit my entire bill,
which after some not so nice words she does. Is there anything else Bell can do for you sir? Oh yes I reply.
CANCLE MY F-ING INTERNET.
The reason I took my time to type this, is to try and save people from the grief of dealing with this useless company.
DO NOT USE BELL OR ANY OTHER DSL PROVIDER THAT USES BELLS LINES. YOU WILL REGRET IT.
P.S. Both my houses were newly built and in populated areas of Ottawa, Ontario, Canada.
Yours truly,
Disgruntled Bell EX-Customer | |
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Review by living87
member for 2.3 years, 11 visits, last login: 2.1 years ago
updated 2.2 years ago
- Dashwood,ON
- Contract price not specified.
- "Switch to another provider"
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Apparently since this UBB has come in place Bells stocks have dropped
as seen here
»www.bce.ca/en/investors/stockinf···x=26&y=9
if we can get enough people to cancel their service and switch to a third party provider like tek savvy then we can get their rates to drop even further, tek savvy is king, but the only problem with that is they rent bells lines and our money goes to bell anyway im a netflix user i am on eastlink but i have been closely following this review and its not over yet, what about that millions of unsatisfied customers who are already on bell and had their contracts lowered lowered and lowered 25 gig come on now. that might get me through a day of netflix on two tvs in HD, so for another 15 dollars i get another 120 gb of data which puts me to 145 gb which is not alot and on top of that it is throttled and has insane overage fees whats next throttling of netflix?? go to watch a movie and it stutters so emails can be a priorty over it? they also offer 25gb of storage included free on their online package posting WITH skydrive. to all who do not know SKYDRIVE is a trademark of MIcrosoft which is included free to anyone who has a .NET passport, It's also not fair that bell customers have to pay more for the same lines forgein support from india where you cannot even understand them
I know we can still write a review to your local mp by email or by phone so im gonna post a link to all the mps and their email address are right their so here it is
»webinfo.parl.gc.ca/MembersOfParl···nguage=E
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 Review by nanook
member for 5.4 years, 1738 visits, last login: a few hours ago
updated 2.2 years ago
- undisclosed location
- $47 per month
- (12 month contract)
- about 5 days
- "The best thing one can say about Bell Sympatico is that thankfully there are much better alternatives."
- "Throttling, bandwidth caps, high costs, lousy service, outsourced support."
- "Look elsewhere. You can do far better at lower cost with a third-party DSL ISP."
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I was a 10+ year customer of Bell Sympatico, first on dial-up and then for some 8 years on DSL. My last 1-year contract recently came up for renewal. Even with bundling and loyalty discounts, Bell still wanted more from me to renew than others offered me as a new customer and without any restrictions.
When I thought about renewing I recalled that the quality of Bell's service, support, competence, ethics, reputation, etc. has steadily deteriorated during the time that I had been a customer. The last straw was throttling the bandwidth that I was paying Bell for.
I have now switched to a third-party DSL ISP. I am on the same physical line I had with Bell except now I pay less and get better service. I cannot imagine why anyone would want to stay with Bell under the current circumstances. Maybe after OTPP takes over and "fixes" Bell things will improve -- assuming the OTPP buyout actually closes and that they actually can "fix" the dinosaur.
Updated 06Oct08: After almost a year with TekSavvy all I can add is that I am just as delighted with my decision today as I was when I made the switch from Bell. In the meantime I have migrated several family members from Bell to TSI and "encouraged" countless others to do likewise.
Updated 12Feb11: The only regret after 3+ years with TekSavvy is that I didn't dump Bhell sooner. I still keep getting calls and mail from Bhell inviting me to return. They'd have to pay me $1,000/month before I'd even begin to consider doing that.
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| | Die Bell Die Share prices have not moved in a dog's age. FU Ma Bell. You greedy biotch. Die die die ! | |
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Review by Gabidg11
member for 4.2 years, 15 visits, last login: 1.8 years ago
updated 2.2 years ago
- Gatineau,QC
- $45 per month
- "Rien"
- "Vitesse instable, déconnexion constant, support technique horrible et une compagnie horrible"
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Ces tellement horrible comme compagnie que j'en parlerais pas. -.-
Je me suis estiné 1 heure au téléphone pour me faire dire que ce n'est pas leur problème, j'ai des problème de connexion, de ping, de vitesse partout dans ma maison, sur toute mes ordinateurs, et eux me disse que se n'est pas leur problème, leur est dit de se fourrer leur **** de routeur/modem dans le cul, en plus des erreurs de facturation, mes ces pas nouveau, service clientèle totalement désagréable, et service technique avec des incompétent au bout de la ligne...
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 thebaronPremium
join:2003-12-09
Stittsville, ON | Awesome Best review, ever. | |
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 Review by Nailbag
member for 11.6 years, 286 visits, last login: 18 days ago
updated 2.2 years ago
- London,ON
- $40 per month
- (12 month contract)
- about 60 days
- Bell Canada
- "none"
- "too many to list"
- "dont go there"
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If slow is your thing go for it . Lied about contract changes removed unlimited without agreement .No value what so ever unless you own stocks .seek a 3rd party and check you prices.Danger Danger Will Robinson!!!!!!
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