Bell Sympatico : All reviews | DSLReports.com, ISP Information

excustomer

@bell.ca

Do not deal with bell!!!

I have been a customer of bell for over 4 years and have had nothing but trouble with this company.
I first made the huge mistake of signing a three year contract with them for 6 Megabit service.
Within a week of them installing this service at my home, I realized that I was not receiving the speed
as per there ad and contract, which was causing problems with loading and such. I found this out by doing
a speed test at speedtest.net. My results of the test were 0.78 Megabits per second, when it should be close
to the advertised speed of 6.0 Megabits per second. I then called technical support which informed me that
they were going to "escalate the ticket", which in bell lingo means "do nothing". After a period of not
hearing back, I then called them. Again I got the same "escalate the ticket" mumbo jumbo. I finally spoke
to a supervisor and said I've had enough and I was going to contact my lawyer due to breach of contract, so
I could then go with a different provider. He told me that the lines from the bell center to my location
were not sufficient enough to support speeds that high. This is one and a half years after I initially signed
the contract. They then offered me a monthly credit for my inconvenience. So I lived with the problem, frustrated.
Then about two and a half years into the contract, still frustrated, I decided to call technical support again
(vent my frustration). I talked to a lady and told her my situation and then she put me on hold. Two minutes later
she asked me to do another speed test, so I did. To my amazement I was receiving 5.6 Megabits per second. After two
and a half years of fighting and frustration, one lady fixes the problem in ten minutes. I was pissed and happy all
at the same time. Very weird feeling. So I went on my way. I then moved to a different home about 70km away from the first.
My contract was up in a month, so I decided to cancel my internet. Then I went on bell.ca and found that they were
advertising fiber optic internet with amazing speeds. So I called them to inquire. They told me that this was not available
in my area for another six months. So since bell owns all lines dsl service providers use in my area and I do not like
cable internet due to extreme throttling, I decided to go with them on another 6 Megabit service (this time no contract).
I specifically asked the guy what my line was capable of and informed him of my past history with bell. He told me that
it is capable of 6 Megabit service. So I accepted and the service was installed. Guess what, speedtest day of installation.
4.6 Megabits per second. Satisfactory. One week later 2.6 Megabits per second. Now I am lingering at 1 Megabit per second.
The same damn problem. So of course I call them, angry this time, and explain the whole situation of past and present.
He tries to give me the escalated ticket bull, and I quickly turn that down. I tell him to transfer me to a supervisor
right away. Plus every time you get transferred, you have to explain the whole story over again. So you go from frustrated
to angry and then enraged. After I spend a half hour talking to the supervisor, he informs me that I do have fiber optic
available in my area and it's essentially the same price I am paying for the 6 Megabit service. So I ask him "is fiber
optics on a different line than my 6 megabit service" and he replies yes. So I tell him to give me a credit for the month
and upgrade me to Fibe 12. So he does this and tells me it will take five business days. He gives me a confirmation number
and I was on my way. Only he didn't tell me how much my credit was. So I call back and talk to the billing department.
He gave me a whole ten dollars off my sixty dollar bill. OH PLEASE SIR, MAY I HAVE SOME MORE! Like come on. So I tell
them that this is not satisfactory and I would like this credit adjusted. I am receiving 10% of the advertised speed,
therefore I am willing to pay 10% of the original price. Seems fare to me. So he agrees but tells me I would have to
talk to a technical support 2 agent to try and fix the problem first before he can adjust the credit. I agree and
I'm transferred, and he actually relays the information. The so called technical support 2 agent is supposed to be more
educated in these matters, but I think the 2 stands for his eduacation grade level because this guy was dumber than a door
nail. He could not answer any of my questions, except to tell me the fiber optic is on the same line as 6 Megabit, so I will
still have the same problem. He kept contradicting himself and when I told him that I needed him to note
on my account the problem could not be fixed, so I could get my credit adjusted. He kept replying I cannot adjust the bill.
MORON! He then without even saying anything transfers me back to the billing department to a new agent. No information
relayed. So guess what I have to start all over again. This time I'm not playing games, I demand she credit my entire bill,
which after some not so nice words she does. Is there anything else Bell can do for you sir? Oh yes I reply.
CANCLE MY F-ING INTERNET.

The reason I took my time to type this, is to try and save people from the grief of dealing with this useless company.
DO NOT USE BELL OR ANY OTHER DSL PROVIDER THAT USES BELLS LINES. YOU WILL REGRET IT.

P.S. Both my houses were newly built and in populated areas of Ottawa, Ontario, Canada.

Yours truly,

Disgruntled Bell EX-Customer

permalink · 2010-12-14 17:50:52 · Print ·

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