how-to block ads
|
next review in page
Review by ob1ob1 
Fair warning: reviewer joined this week
lodged a few hours ago
 Markham,ON
 $46 per month about 7 days "Cheap, 300GB Caps" "Support is absolutely terrible, the Reps are nice people however that's it" "Everything is good until you have no service - expect to be without service for days with no follow up calls"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I have the CABLE Plan, good price, 300GB download
However there is no support service, since they rely on Rogers for everything
If you decide to get them and value your Internet access, get a cheap backup ISP provider from the big guys or just stick with either Bell or Rogers
I have been out-of-service for almost a week! - with nothing but lip service
-Cable DCM476 modem is fine - all blue lights solid however I get no valid IP - Tried everything with support staff after waiting on hold for 30mins, They said they need to deal with Rogers which could take days!?! - that's ridiculous.
The hold times for support is extremely long no matter when you call
-with no follow-up calls, so you just sit there with no internet not knowing what to do
Comments:
 koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
 ·TekSavvy Cable
 ·voip.ms
| Growing pains. It sounds like your modem is no longer provisioned by Rogers to route to TSI. They (Rogers) should be able to fix this remotely.
It only should take 48 hours to get Rogers to correct something remotely, or assign a tech to come visit. If it is taking longer, you need to call TSI back.
It takes 48 hours for any provider dealing with Rogers as the end user network provider. If Rogers is your local cable company, then they have no choice but use Rogers. (although I understand that you pay TSI and shouldn't care about this, but due to how the system is setup, you have to accept it's a government mandated system and not a business contracted system)
The CRTC setup this lovely flawed system we have.
As for wait times, TSI needs to figure out a better system I agree. They can't keep hiring non-stop. There has to be a better way. I personally would use the call back feature they have, as it saves you waiting for hours trying to get it resolved. | |
| | | Help Us Help You!! Hello!
Thank you very much for the feedback, whether it be negative or positive, we are feeling your pain on this. Please allow us to look into this for you! If you could provide just the CID# or OID#, we can get to the bottom of this and figure out what's happening.
Please don't be shy, as we want to get this resolved ASAP for you!
Have a great day, hope to talk to you soon!
Regards,
TSI Joe | |
|
| |
 | next review in page (previous review)
 Review by mau108
member for 11.6 years, 4639 visits, last login: a few hours ago
updated 1 days ago
- Thornhill,ON
- $56 per month
- about 8 days
- "Very fast 35MB line, no slow downs during peak hours"
- "Install co-ordination is poor, I wasn't made aware of confirmed date until day before"
- "Depending on your location, Cable is the way to go, and it's hard to beat Teksavvy's packages"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I guess it was my fault but I didn't see that if I had purchased the modem through Teksavvy that it would be 20 dollars more for the setup fee. Would have been nice to have that show up on the order page as well. The order page also didn't allow me to select a SB6120 modem when I tried entering my own modem's info, however I called Teksavvy up and immediately fixed that after placing the order.
Installation Co-ordination wasn't great, I didn't get a confirmed date until I had emailed twice about it, I guess it was partially Rogers' fault as they gave incorrect postal codes to Teksavvy and started rejecting orders that shouldn't have been serviced.
I've had the service for a day now, hopefully it would be just as good as it was surfing the net last night and download (3 times faster then lame ADSL!).
For those that are in the service area, give it a try. It does suck that there are soo much up front costs (modem, setup fee and first month service) but you aren't locked to a contract so that's a good thing.
Over all I'm happy, hope it stays this way!
UPDATE 8-17-2011: Well it's been a while since last update, so far everything is smooth sailing. No downtime that I can remember and perfect speeds during peak and off peak hours.
UPDATE 5–23–2013: Another update, had my speeds changed with the help of Andre and his team. Awesome support and again perfect connection.
Comments:
| next review in page (previous review)
Review by mrdylanblue
member for 85 days, 112 visits, last login: a few minutes ago
updated 1 days ago
- Brampton, ON
- $49 per month
- "Excellent Speeds, Reasonable Prices, and Awesome customer support"
- "Can't really think of anything to put here"
- "Great internet, at a reasonable price."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The internet is very reliable, the bandwidth caps are very generous, and also, the customer service is outstanding!
The Best ISP I have ever had
Update: 22/05/2013
Last Thursday, I have requested my speed upgrade for the 35/3 plan through MyWorld, and it would seem that my internet speed has been officially upgraded as of today. I will say this: I am very happy with my new speed upgrade, and the fact that the upgrade went very smoothly. Thank you Teksavvy for the wonderful services
A Speed test is attached along with this review to show the new speeds.
Attachments:
Comments:
| | Your Review Hello mrdylanbluek,
Thank you for taking the time to post this. We love getting feedback from our customers! I'm thrilled to hear how happy you are and how good your experience has been with us thus far!
If that ever changes or you have any questions or concerns don't hesitate to let us know in the » TekSavvy Direct forum.
Thank you and have a great day!
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
|  TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Thanks! You are quite welcome! Thank you for updating your review! Glad things are going great. If you need us, we are only one post away 
Cheers,
Andre | |
| | | Great! Thanks Andre! I'll keep that in mind. | |
|
| |
| next review in page (previous review)
Review by rainor94
member for 4.2 years, 537 visits, last login: a few hours ago
updated 2 days ago
- undisclosed location
- $50 per month
- "Increase in speed, Reasonable usage allowence"
- "Rogers takes for ever to do upgrades, Upload speeds to low"
- "Worth It."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I signed up May, 2011 and have been pretty happy since then. Overall service has been stable and I haven't needed to call in for anything.
Most of the time service has been as advertised.
May 17, 2013 - Placed order to upgrade from 28 mb package to the 35 mb package
May 20, 2013 - Received confirmation that my speed upgrade has been processed. Waiting on Rogers now to push the speeds.
Comments:
| | Teksavvy curious Where are you located? I'm using a different ISP's cable service (ie not a tier 1 ISP) and find it horrid. Regretting not going with another provider or at least their DSL service as it seems more consistent. | |
| | | | Re: Teksavvy curious Connected to the York Mills POI and actually live pretty close to the POI | |
|
| |
| next review in page (previous review)
Review by zurk
member for 3.5 years, 45 visits, last login: a few hours ago
updated 2 days ago
- Vancouver,BC
- $48 per month
- (42 month contract)
- about 10 days
- "excellent service no issues."
- "website needs improvement."
- "still a good quality service. doing the best they can do."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
too many complainers on forum but i have been with ts for 3 yrs with no issues and only 2 6hr downtimes. 25/2.5 on sb5101 i got free.
TS has raised their rates significantly with practically no warning so im a bit unhappy. still more competitive than shaw and telus here at 25 megs so staying on for now. for new customers it makes little sense at these rates.
update:
another year gone by, rates have dropped to what they were previously so $/meg is now good for new customers. a few problems with pings/packet loss which were resolved in 2 days. problem of low bandwidth (10Mbps instead of 24Mbps at peak times and normal otherwise) now since they changed their routing in BC. hopeful of an upgrade as marc promised on the forums it will be soon to bring bandwidth up to 24mbps at peak times. i still do not have a backup internet connection but might get a DSL thru another reseller here in BC if they continue to have routing issues. so far teksavvy is up 99.97% with Downtime 2h 56m and Number of Downtimes 53 over 1 year. much better than 2 years ago.
Comments:
| | This is what passes as a 'review' here? Because you're one of the lucky ones on uncongested POI's, we're complainers?
OK there, sir. Flawed logic; shitty review. | |
|  AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN.
 ·TekSavvy DSL
1 edit | "too many complainers on forum .... I couldn't agree more with your comment. I've been with TSI since 2009 and had nothing but the best customer service and internet performance at a fair price. Unfortunately I don't go into the forum much anymore. I'm just sick of the whining and the petty complaints. Too bad too, the forum used to be a great place to hang out and learn.
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility. | |
| | | | Re: "too many complainers on forum .... +1 | |
|
| |
| next review in page (previous review)
 Review by Doctor
member for 178 days, 45 visits, last login: 1 days ago
updated 3 days ago
- Toronto,ON
- $62 per month
- "Mid range to good pricing for a TPIA."
- "No free paper bill. Political. Cocky. Entitled. Disingenuous. Tech support ability and knowledge on par with calling a friend."
- "We understand your frustration and ask that you give us another chance. Please post in the direct forums."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Signed up for Teksavvy's $61.95 unlimited service in January 2011 and bought their Thomson DCM 476 from them. I was previously a DSL customer.
When I called Teksavvy to make the change I again inquired about getting a paper bill for free from them which is my legal right. I was again flat out told I could not get it and yet again the agent inferred I didn't care about the environment. The agent was very cocky, political, and rude.
They did a decent job of making sure my DSL was disconnected and my cable service hooked up though, despite messing up the address on the Rogers order. Despite it being overall sloppy, I did get my service.
For the first year the connection was fine and working as advertised, but the second year the connection has been unstable and it usually goes down for a few hours daily to this day. Agents unable or unwilling to solve the problem. There is zero followup done which forces me to call in at least once per week to see what is going on. This has been going on for the past 8 months. Agents believe that hearing "We understand your frustration" for the past 8 months and just trying to get you off the phone is just as good as solving the problem. Their promises of followups are usually only acted upon 20 percent of the time while the other 80 percent of the time you are sitting at home by the phone waiting for a call that will never come.
In the process of getting rid of my service with them. If you have no reason to call in and no technical issues, they are very good. But my experience with them has soured me to such a point, especially the lies that were told to me by agents, that under no circumstances will I ever join them again. You feel less as a customer, than as someone receiving a service for free and you should be grateful you get anything at all.
Thanks for listening.
Please no responses by Teksavvy, I just want to post my review and that's it. I know you understand my frustration as I've heard it countless times over the past year but those words became hollow after the first 2 months of this nonsense. I just want to post this review on this independent website without Teksavvy making their presence known and asking to post in the direct forums at every opportunity. Please give me my space.
Comments:
| | i agree about phone I agree about the follow up call. In the past 3 years there was about 4 times that they said they would give me a follow up call. Never happened. The only time I ever got a follow up call was when I escalated it.
The direct support on the forum is decent, but their phone support is lacking | |
| TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Review Comment Hi Doctor,
I remember dealing with you a while back in regards to service issues experienced and also requests you had made as to which you never allowed us an opportunity to resolve for you as you didn't want to provide us your credentials.
Today, you posted a review asking us to “stay out of it” which is a fair request however you need to understand that when someone comes online, on a place that we are quite active and posts a review like you did, we will get involved. The main reasons for this are because:
1) If we have disservice you, we want to fix it.
2) We want to learn from our customer’s bad experiences to better ourselves.
3) If the facts being provided in the review are false, we want to set the record straight.
From your previous posts/reviews and the review you recently posted, I believe that you are a person that wants to receive an excellent service from your provider and if you agree with my statement, the least you could do for me is provide me some details so I can review our fail points and make adjustments internally to prevent them for other users.
In the past, you never provided us with your information to do so. I believe that you initially came to TekSavvy because you believed in what we represented. Because of this, I strongly suggest you provide me the opportunity to make ourselves better so we can have others that experienced similar issues believe in us once again.
If you want to help make a difference, please provide me with your account details. Andre@teksavvy.com
Regards,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
| | Reviews:
·TekSavvy Cable
 ·WIND Mobile
| Re: Review CommentAs if I didn't see this coming a mile away. Exactly what I expected from Teksavvy.
Before I begin I want to state that naturally I do give my details to Teksavvy when I call in. I just don't do it online because I don't want to be blacklisted by Teksavvy which is almost a confirmed practice as indicated in this thread by your CEO. »Teksavvy sucks
BTW, your CEO throwing out personal information about the customer like when he previously had an issue is not surprising at all. I remember the times I called in regards to my elderly mother's account and I could order services for her despite being a completely unauthorized user. The best part was when you read back her credit card number to my over the phone. This happened EVERY time I called in and I got that credit card info at least three times! I realize it's not like that these days, but Marc throwing out personal information like that is not a surprise at all and an extension of the culture of the company. Actually I think Marc quite exemplifies Teksavvy well.
said by TSI Andre:Hi Doctor,
I remember dealing with you a while back in regards to service issues experienced and also requests you had made as to which you never allowed us an opportunity to resolve for you as you didn't want to provide us your credentials. You're right. The last 8 months and literally a hundred calls later wasn't enough time to give Teksavvy. I even talked to you during this period at least once.
said by TSI Andre:1) If we have disservice you, we want to fix it. Again was 8 months and at least 30 promises and at least 100 calls not enough time? Mind you I didn't receive even a dollar credit.
said by TSI Andre:2) We want to learn from our customer’s bad experiences to better ourselves. This is not a case of reading a script or not saying "Thank you for choosing Teksavvy". What I went through was the worst experience I've ever had to go through with any company. If you have to be told that broken promises, leading a customer on for 8 months, not following through on callbacks, promising to do something but not doing it, not answering emails, having the customer hound you relentlessly to get something done, telling the customer "there's nothing I can do", making the customer do the same darn tests every single day to needlessly rule out something already ruled out yesterday and months before, agents not reading their notes, hour plus wait times on the phone, agents giving up telling you to call back tomorrow so you have to go through the same crap the next day are experiences a customer doesn't like to go through, then please excuse me for being rude, but do I need to teach Teksavvy that chewing with your mouth open or walking around with your shoes untied are no-no's as well? As if these things are not blatantly obvious. They are not isolated events either as this went on entirely for 8 darned months.
said by TSI Andre:3) If the facts being provided in the review are false, we want to set the record straight. I'll be frank with you. My first review years ago was harsh and if I could still access that account I would gladly change it. With this review though I feel I am being entirely too kind and there is not one single exaggeration here, and even if there was I will not provide my account info until I leave your company.
Besides, I know the dwindling fanboys here on BBR absolutely adore Teksavvy, yet your score is just %74 and dropping fast. Check out Canadian ISP if you want to see unbiased reviews from CUSTOMERS, not customer fanboys and I think your record on Canadian ISP speaks for itself if there are any doubts about the facts I am providing.
said by TSI Andre: From your previous posts/reviews and the review you recently posted, I believe that you are a person that wants to receive an excellent service from your provider and if you agree with my statement, the least you could do for me is provide me some details so I can review our fail points and make adjustments internally to prevent them for other users. The least I could do? The least I could do after 8 months of broken promises, hundreds of calls, lies, and not one single penny of reimbursement? (I didn't ask for one either) You'd think you were providing a charity service. Let me tell you something. A customers responsibility ends after paying the bill. Ideally you want every single customer you can get, a customer just wants one provider. I don't owe Teksavvy anything. There is one part of my review proven, "entitlement" and it apparently just drips down from the top it seems.
said by TSI Andre:In the past, you never provided us with your information to do so. I believe that you initially came to TekSavvy because you believed in what we represented. Because of this, I strongly suggest you provide me the opportunity to make ourselves better so we can have others that experienced similar issues believe in us once again. Again I did provide my information by the literally hundred calls I made to Teksavvy and even spoke to you at one point. What difference does it make if I post it online? I've even emailed Teksavvy about this. 8 months of this nonsense but you want another chance. To be honest I've heard this before on the phone "another chance". At what point in an 8 month period do I change from being a fool to a complete idiot? If you offered me 5 years of service for free I probably wouldn't even take it at this point and I am completely serious. | |
| | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: Review Comment Hi Doctor,
There is no one doubting that your issues have been ongoing for some time or that you didn't provide your info when calling in.
From what I am noticing, you have an issue that requires a little more pull from us to get things fixed which is what I am offering to do for you. We can't help you with that unless you provide us more info, because on here, we have no idea who you are.
We do not control who gets blacklisted on DSLr. All we can do on here is choose to help you or not and we are indicating that we want to help!
Thanks,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
| | | |  um
@videotron.ca | Re: Review Comment said by TSI Andre:We do not control who gets blacklisted on DSLr. All we can do on here is choose to help you or not and we are indicating that we want to help!
He isn't referring to who gets black listed on DSLr. At all.
Which, I guess, goes to actually show how his complaints fall on deaf ears. His complaint is being justified right before our eyes... | |
| | | | |  TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Re: Review Comment We don't blacklist anybody. The notion is simply irrelevant.
--
Marc - CEO/TekSavvy | |
| | | | | | um
@videotron.ca | Re: Review Comment said by TSI Marc:We don't blacklist anybody. The notion is simply irrelevant.
Not per what you wrote in that topic he ref'd.
You keep info on people who never had the service. Then we can see how you use that to label people. Or do you deny that ever happened? Will you say that "isn't true" yet again, when it is.
What are the laws on keeping info on people? 2 years after the fact? Care to share it? Using this to "label people"?
All this info is on privcom.gc.ca to help you out. Maybe you want to reply to this. Maybe you want to push your weight on what you pay here to hide it?
*shrug* it really doesn't matter. Cat is out of the bag. Makes you mad, eh. | |
| | | | | | | Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| Re: Review Comment Although TSI's intention was never bad to keep history of their customers even after 2 years. But the way Marc publicly made a decision based on the previous sign up of that customer is something alarming. He did correct himself though but that doesn't change the fact that he did what he did!
I am sure Marc didn't realized that at first since he was trying to solve the issue but I hope he does now that you can't make decisions based on past and you can't publicly do that!!!!!
I however thought that TSI deleted user info automatically after certain time but I am wrong here! Perhaps Marc needs to learn something from this and hopefully this mistake won't be repeated again!!! Marc needs to straighten out some rules on privacy issues! | |
| | | | | | | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: Review Comment said by Guru:Although TSI's intention was never bad to keep history of their customers even after 2 years. But the way Marc publicly made a decision based on the previous sign up of that customer is something alarming. He did correct himself though but that doesn't change the fact that he did what he did!
I am sure Marc didn't realized that at first since he was trying to solve the issue but I hope he does now that you can't make decisions based on past and you can't publicly do that!!!!!
I however thought that TSI deleted user info automatically after certain time but I am wrong here! Perhaps Marc needs to learn something from this and hopefully this mistake won't be repeated again!!! Marc needs to straighten out some rules on privacy issues!
We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago.
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
| | | | | | | | | um
@videotron.ca | Re: Review Comment said by TSI Andre:We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago.
Andre
Andre, the person you are replying to is talking about the person who was "black listed". Not "Doctor".
Once again you are confirming everything Doctor is saying. You just don't listen or take the time to understand what is said.
The replies here all justify what Doctor stated.
Guru, your eyes are opening. This has been going on for a long long time. We aren't talking months here. And a lot of it is being tried very hard to bring it where it isn't seen. This is nothing. This is only one situation. There are lots more. | |
| | | | | | | | | | Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| Re: Review Comment said by um :said by TSI Andre:We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago.
Andre
Andre, the person you are replying to is talking about the person who was "black listed". Not "Doctor". Once again you are confirming everything Doctor is saying. You just don't listen or take the time to understand what is said. The replies here all justify what Doctor stated. +1
said by um :Guru, your eyes are opening. This has been going on for a long long time. We aren't talking months here. And a lot of it is being tried very hard to bring it where it isn't seen. This is nothing. This is only one situation. There are lots more.
I am well aware but kept my mouth shut! | |
|
| | | | | | | | Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| said by TSI Andre:said by Guru:Although TSI's intention was never bad to keep history of their customers even after 2 years. But the way Marc publicly made a decision based on the previous sign up of that customer is something alarming. He did correct himself though but that doesn't change the fact that he did what he did!
I am sure Marc didn't realized that at first since he was trying to solve the issue but I hope he does now that you can't make decisions based on past and you can't publicly do that!!!!!
I however thought that TSI deleted user info automatically after certain time but I am wrong here! Perhaps Marc needs to learn something from this and hopefully this mistake won't be repeated again!!! Marc needs to straighten out some rules on privacy issues!
We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago. Andre No offence mate but you didn't read my reply! -1 for your post! | |
|
| | TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by Doctor:As if I didn't see this coming a mile away. Exactly what I expected from Teksavvy.
Before I begin I want to state that naturally I do give my details to Teksavvy when I call in. I just don't do it online because I don't want to be blacklisted by Teksavvy which is almost a confirmed practice as indicated in this thread by your CEO. »Teksavvy sucks
BTW, your CEO throwing out personal information about the customer like when he previously had an issue is not surprising at all. I remember the times I called in regards to my elderly mother's account and I could order services for her despite being a completely unauthorized user. The best part was when you read back her credit card number to my over the phone. This happened EVERY time I called in and I got that credit card info at least three times! I realize it's not like that these days, but Marc throwing out personal information like that is not a surprise at all and an extension of the culture of the company. Actually I think Marc quite exemplifies Teksavvy well.
said by TSI Andre:Hi Doctor,
I remember dealing with you a while back in regards to service issues experienced and also requests you had made as to which you never allowed us an opportunity to resolve for you as you didn't want to provide us your credentials. You're right. The last 8 months and literally a hundred calls later wasn't enough time to give Teksavvy. I even talked to you during this period at least once. said by TSI Andre:1) If we have disservice you, we want to fix it. Again was 8 months and at least 30 promises and at least 100 calls not enough time? Mind you I didn't receive even a dollar credit. said by TSI Andre:2) We want to learn from our customer’s bad experiences to better ourselves. This is not a case of reading a script or not saying "Thank you for choosing Teksavvy". What I went through was the worst experience I've ever had to go through with any company. If you have to be told that broken promises, leading a customer on for 8 months, not following through on callbacks, promising to do something but not doing it, not answering emails, having the customer hound you relentlessly to get something done, telling the customer "there's nothing I can do", making the customer do the same darn tests every single day to needlessly rule out something already ruled out yesterday and months before, agents not reading their notes, hour plus wait times on the phone, agents giving up telling you to call back tomorrow so you have to go through the same crap the next day are experiences a customer doesn't like to go through, then please excuse me for being rude, but do I need to teach Teksavvy that chewing with your mouth open or walking around with your shoes untied are no-no's as well? As if these things are not blatantly obvious. They are not isolated events either as this went on entirely for 8 darned months. said by TSI Andre:3) If the facts being provided in the review are false, we want to set the record straight. I'll be frank with you. My first review years ago was harsh and if I could still access that account I would gladly change it. With this review though I feel I am being entirely too kind and there is not one single exaggeration here, and even if there was I will not provide my account info until I leave your company. Besides, I know the dwindling fanboys here on BBR absolutely adore Teksavvy, yet your score is just %74 and dropping fast. Check out Canadian ISP if you want to see unbiased reviews from CUSTOMERS, not customer fanboys and I think your record on Canadian ISP speaks for itself if there are any doubts about the facts I am providing. said by TSI Andre: From your previous posts/reviews and the review you recently posted, I believe that you are a person that wants to receive an excellent service from your provider and if you agree with my statement, the least you could do for me is provide me some details so I can review our fail points and make adjustments internally to prevent them for other users. The least I could do? The least I could do after 8 months of broken promises, hundreds of calls, lies, and not one single penny of reimbursement? (I didn't ask for one either) You'd think you were providing a charity service. Let me tell you something. A customers responsibility ends after paying the bill. Ideally you want every single customer you can get, a customer just wants one provider. I don't owe Teksavvy anything. There is one part of my review proven, "entitlement" and it apparently just drips down from the top it seems. said by TSI Andre:In the past, you never provided us with your information to do so. I believe that you initially came to TekSavvy because you believed in what we represented. Because of this, I strongly suggest you provide me the opportunity to make ourselves better so we can have others that experienced similar issues believe in us once again. Again I did provide my information by the literally hundred calls I made to Teksavvy and even spoke to you at one point. What difference does it make if I post it online? I've even emailed Teksavvy about this. 8 months of this nonsense but you want another chance. To be honest I've heard this before on the phone "another chance". At what point in an 8 month period do I change from being a fool to a complete idiot? If you offered me 5 years of service for free I probably wouldn't even take it at this point and I am completely serious. Doctor,
Thanks for taking the time to explain yourself. If you'd like additional information or help, you know where to find me. I will gladly help if possible. Feel free to reach out any time.
Andre, I think this is fairly pointless for you to respond to just leave it alone, he doesn't want our help.
--
Marc - CEO/TekSavvy | |
| | | | |
| |
| next review in page (previous review)
Review by fefrie
member for 279 days, 27 visits, last login: 2 days ago
updated 6 days ago
- Vancouver,BC
- $30 per month
- about 1 days
- "Promised speeds as reported or faster depending on which test. Setup fees not too bad."
- "No phone or video entertainment options."
- "You owe it to yourself to rate compare. I now save and extra $20/month for doing so."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I previously had telus with phone and internet for $43 including tax. Every six months, I had to 'beg' Telus to give me the credits to make phone/internet cost viable and competitive. after their recent increase to $55 and their refusal to honor their original contract with me for phone ($17/month) it was time to move.
I tested a voip land line, and with a lot of tweaking I've made it work to the point that the quality is just the same as a land line.
My telus speed was rated at 6.0mb/s and it would on occasion hit that speed on regular internet surfing, or when downloading full speed connections.
I bought a used modem locally for $30, or you can find them online on ebay delivered easily for $35 including shipping.
I ordered the 7.5mb cable service with 300gb bandwidth cap. Previously I was unrestricted, and I would often go way over 300mb, but they have unlmited bandwidth between 2am and 8am so I will just modify my programs to work within those constraints.
The lack of an online interface that monitors on/off peak usage is a little aggravating.
Customer service is a 20 min wait by phone, but they are also responsive by email.
The installation process was a little bit of a hassle because they act as go between between the local cable company and me, which calls for 2 to 3 extra 20 mintue calls when an email would have been more appropriate..
Once the tech came and installed, Everything was fine. The modem fired up and connected without problems.
Now there is the issue with speed comparison:
Telus 'sells' a 6.0mb connection, and using 'pure' download connections like my podcaster, I would hit the max speed easily. Surfing everywhere else on the net was a so so experience, never every getting max speed on regular websites, but at the same time I didn't expect as such.
I bought a 7.5mb cable connection from teksavvy. Here are side by side comparisons:
»www.speedtest.net/result/2699998876.png
»www.speedtest.net/result/2700021051.png
»testmy.net/KgnH0mA.uJZ3qwr.png
»testmy.net/VcGr9n3.Jv3hyCQ.png
And Youtube reports that my speed is 2.0mb/s with telus and 7.9mb/s with teksavvy.
So I'm not sure what to beleive when it comes to what actual speeds are. Is telus undercutting me with a subpar line, or it teksavvy over delivering?
Judging by the 2 out of 3 result, it seems like telus has been gouging me for many years. Seems like they advertise a service that INCLUDES tcp overhead, but teksavvy delivers on TRUE bandwidth.
There is no phone or video on demand option, but I'm pretty sure that if you wanted something like netflix, i'm pretty sure that it would work. There is no option for live sports.
Voip landline works great.
The total extra fees to get me started on teksavvy was $79 for the installation and $30 for a modem that I got used.
With the money I saved I will pay off for this extra expense in four months.
I should have done this years ago. And with the usage of a voip phone now, moving service from house to house should the need arise is extremely simple.
I am
Comments:
| | WELCOME! Hello fefrie,
First I'd like to thank you for taking the time to share your experience with us, we always love getting feedback from our customers! Secondly, I'd like to welcome you to the family!!
Also, we are in the midst of hiring a lot of new agents so if you need us in the future we're working hard to get the wait times down to a more reasonable level asap. Also should you need us for any reason you can also reach out to us here on the »TekSavvy Direct forum.
There has been quite an interest voiced in us getting TV service in the future. There is nothing in the works at the moment, but who knows what the future may bring 
Bear in mind, not only is usage free between 2 and 8 am but we also don't count upload traffic towards your cap!
Thanks again for your wonderful feedback and please don't hesitate to let us know if any questions or concerns come up.
Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
| | fefrie
join:2012-08-17
Vancouver, BC | Re: WELCOME! Could you clarify 'Uploads are free'?
Is it that uploads are free 24/7 or only free during the 2-8am period? | |
| | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: WELCOME! Period! Uploads don't count. Downloads are not counted during those times. | |
|
| |
| next review in page (previous review)
Review by edwpang
member for 3.3 years, 17 visits, last login: a few hours ago
updated 8 days ago
- Richmond Hill,ON
- $39 per month
- "Installation was very smooth. Service is fully functional in less than 1 hours after technican onsite."
- "Not bad, just annoyed to learn the availabity of better speed(cable 25 vs 18), right after activation."
- "So far so good, the speedtest.net shows very stable speed of around 20mb/s during the whole course of first day."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered the cable express 18 online at $39 per month on May 3 to be activated May 14. I also order the cable modem Thomson DCM 475. It was the best option for me at that time and was a much better deal compared to my current DSL 6M for $43 before tax. The modem arrived 2 or 3 days later. Fast forward to yesterday. The Rogers technician came pretty early at around 8:30AM. After I answered the door bell, he went ahead to connect the internet in outside cable box, then went inside to the basement to connect the outside cable to the cable outlet near my computer. The total time was around 20 minutes. After he left, I connected modem to the cable, Ethernet cable to my router and powered up, the online light light up in around 5 minutes, but there was no internet. Then I connected Ethernet cable directly to computer and power cycled the modem, this time it showed rogers error page on my browser. I thought it probably need time for teksavvy/rogers to configure my connection at server side. So I left to walk my dog. Sure enough, after I came back and power cycled the modem again, my new cable service was up and running at advertized speed(>18M). It was more than 4 times the speed of my DSL connection! The total time to activate my cable was less than 1 hour. After coming back from work last night, I did some more speed testing with speedtest.net, It's pretty stable at around 20M down and 0.5M up. For some reason I checked at the teksavvy cable product page, I discovered the the cable express 18 was gone for my postal code, and the cable 25 appeared at the same price which has much better upload speed(2M vs 512k). I immediately asked to switch to the higher speed option which cost about $5. It's reasonable priced but I feel annoyed that I have to switch right at the same day of activation. I think Teksavvy should automatically switch to best available if price is the same. Even more so if the customer was actually just ordering new service not long before the planned speed change.
Comments:
| next review in page (previous review)
Review by kamillus
member for 17 days, 9 visits, last login: 6 days ago
lodged 9 days ago
- Hamilton,ON
- Contract price not specified.
- "Reliable; Cheap; Lots of Options"
- "Technical Support; Installation Charges; Blaming Bell/Contractor; No Flexibility"
- "Good service; painful installation/customer service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I've been with teksavvy from the beginning and for the most part it has been a good experience. However, when it comes to installations and upgrades it is a major pain in the ass. With the introduction of higher speeds it has been a pain switching. I have been asked 2 times to be on site for a technician that never showed up. I have been asked a third time to stay at home all day (12 to 9) and I said I that I simply cannot take anymore days off and the answer I got was essentially "too bad for you, we can't help you".
Comments:
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Review Hello,
I am sorry to hear that you received that sort of treatment. We certainly do not strive for this kind of service.
I will be looking into your account to make sure that the situation is 1) resolved and 2) that the associate receives the appropriate coaching.
Thanks,
Andre
--
TSI Andre
Director of Online & Operations Intelligence
TekSavvy Website | TekSavvy Blog | |
|
| |
| next page (previous review)
Review by kimks3
member for 173 days, 6 visits, last login: 5 days ago
updated 12 days ago
- Richmond Hill,ON
- $39 per month
- "Pre-sales info is decent, depending on the rep you speak with"
- "Anything and everything is Rogers' fault, connection not installed and poor support once they have your $"
- "If everything works out in your favor, you're in luck. Otherwise, prepare for a lot of downtime."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Warning: Incoming wall of text:
I've lurked on DSLR for the past several months in search of an ISP to replace Bell, who are still offering a paltry 6Mbit connection in my neighborhood, with caps that are nothing short of pathetic. Since I don't have a landline, cable is what I chose to go with, and Teksavvy's favorable reviews made me sign up with them some 2+ weeks ago.
My install date was set for today, December 1st, and I contacted Bell to terminate my DSL connection on this date, but only after checking and re-checking with Teksavvy to ensure that: (a) the connection will be ready for use upon completion of installation, and (b) the technician would be able to install a new coax jack in the house, as the only one we have is hooked up to a satellite dish. Both the TV provider and TSI reps recommended that a splitter/joiner not be used.
(By the way, I did not have to give Bell 30 day notice as there is an upcoming price increase and I was able to cancel the service on a date of my choosing, per their terms of service, since I did not agree with their changes)
Anyway, the Rogers tech arrived at 2:30pm, only calling me once he was right outside my house. No big deal; he entered and after taking one look at where I had planned to connect the modem, he told me that it wouldn't be possible because there was only one coax jack, and he did not have to (read: did not want to) do any drilling/fishing of wires, saying it was "not on the work order".
He claims that since I was not a Rogers customer and with a reseller, I would have to pay $125(!!) if I wanted him to install a new jack in the wall. Not only was he extremely rude, but he also had the audacity to tell me I would be better off using Bell, saying that the best he could do is connect the modem in my basement. I obviously declined as all my other devices requiring hardwire Ethernet connections are on the ground and upper floors.
He left after all of five minutes, but did say he would be in the area and told me to call if I worked something out with Teksavvy or I chose to pay the $125.
I first called my television provider, who said that they would send out a tech first thing tomorrow (Dec 2nd) to install a separate jack for their dish at no charge (excellent support considering this provider is "Bhell"). They said I was free to have Teksavvy rewire my current jack with their network, which shouldn't be hard since I had Rogers cable TV up until just 2 months ago, and all the wiring is still in my basement.
I called the technician and he said he would revisit to hook up the current jack for use with TSI. He mentioned something about checking his work order, then hung up as I asked what time he will arrive by. That was the last I heard from this technician and he never did return. All calls since have gone to voicemail.
I contacted Teksavvy, and was told that the technician should have installed a new connector, and the fact that they did not was "unfortunate". Rogers support of course wasn't willing to help since I was not their customer.
Teksavvy tells me that they are not permitted to contact the technician or even speak to anyone at dispatch. I was offered a new install date on the 4th which was the earliest day possible. Every time I had a problem with Bell, they would send someone out the next day, even on Sundays.
The fact that I will have no internet for 4 days was, again, "unfortunate". I spoke with a supervisor who offered me a whole ten dollars for the inconvenience. Refund on the $65 installation fee? Sorry, not available. TSI was kind enough to let me know that the second technician will be sent at no charge. Wonderful.
I can't wait to get my cellular bill after 4 days of tethering by a household of 5, not to mention I will have to take a day off to sit around at home for another tech on the 4th, who might maybe sorta do the job this time, if they feel like it. If they don't, I guess I'll be in the dark for another few days and get ten bucks off my bill to make up for it.
Since I don't trust Teksavvy telling me that the new technician (who may very well be the same guy from today) will install the jack and run a new wire, I will have "Bhell" come tomorrow to run a new line for their dish. Bell might be expensive, but their support is top notch and I can often get most problems taken care of in 15 minutes using their live chat. Teksavvy's hold times are usually longer than this, and telephone is the only method of real time support.
While it may have been the Rogers technician that caused this problem, I was still disappointed by the complete lack of communication and control Teksavvy had (can't even talk with the person installing your services for your customer?!), and the laughable "compensation" offered for what is a major waste of time and money for me.
I paid Teksavvy for Teksavvy Internet; to me, the "middleman" Rogers is more or less irrelevant. If they cause problems, it still = a poor experience with TSI.
I almost never write reviews, but my tethered connection is so slow, I don't have much else to do but try to share my experience...
The current ratings reflect the service (or lack thereof) I received as of Dec 1. I will change them to reflect any updates, and will hopefully improve. I was so excited to finally get a connection that isn't slower than what most third world countries have...
---
TL;DR: Technician didn't do what they were supposed to, waited whole day to find out install will have to be redone 4 days later. 4 days of no internet. Given 10 bucks for "unfortunate" situation. Rogers is evil, everything is their fault.
************
Dec 2 Update: Bell came by and installed a new direct coax line to the satellite dish in 10 minutes. The existing jack is *finally* ready to be used with TSI.
Install date however has been pushed back another day because I called to inquire about checking any earlier timeframes, even early mornings/late evenings--this meant I had to "forefeit" the Dec 4th date, and as luck would have it, the new date is now Dec 5th between 8 to 11. The joys of booking dates & times indirectly...
Comments:
| | No refund again. So after all that, did you get your refund? Or did teksavvy say too bad for you once again? Not giving people proper service or giving people their money back is a very obvious trend and game that we have been seeing for a good year.
Have you considered doing a charge-back with your credit card company to get your money back? Or filing a complaint with the CCTS?
You might want to consider both these avenues to get your money back, and don't settle for anything less than a full refund. How much time & money have you wasted so far on this and getting nothing but a big mobile bill?
No service and no refund is a trend with this company if you take the time to review it. | |
| | kimks3
join:2012-12-01
Richmond Hill, ON Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: No refund again. Thanks for taking the time to reply. I have not looked into reversing my payment or otherwise cancelling service (yet), because I still need internet, and setting up with Start/distributel/etc would take even longer. I invested too much time and money into TSI to ditch them now, and I am sure they are happy to hear that...
If I am unhappy with the connection, or if there are any further problems, I am ready to jump ship even if it means I have to eat the $100+ I paid already. | |
| | | | | Re: No refund again. I can see how you just want it to work and just not bother with the hassles. But no one will do anything about it and this situation unless you do go through the hassle, sad to say.
But, in reference to your other post down below, +1 to you for standing your ground kimks3.
You can see how these situations end up by checking this, »Teksavvy sucks
and this »No Show Techs. Share your Experience
Personally, i'm not one to nickel and dime some company for compensation. But we have all had this happen to us time and time again. No end in sight. And the industry (ie Teksavvy) just doesn't care enough about you to bother bringing the issues to the CRTC, yet the owner will go ape sh*t to make sure they get your money and not refund it, as seen in the first link provided.
Something doesn't smell right in stinkville. And yes, they have a mechanism for charge-backs already in place but a few years ago they stated the cost to them in man-power outweighed them doing charge-backs. Both Teksavvy (Rocky when he was CEO) and Acanac stated this. But The current CEO, Marc, seems to state now that this isn't so. But I don't believe it. It's up to them to get it back. You already lost a day of work and will now lose another day of work. But don't dare ask for a refund.. OMG... those are fighting words to teksavvy and they will blacklist you (as seen in the first link provided).
That is what's sad about all this.
So +1 to you, but I say make it a hassle. Maybe after enough people b*tch and moan and demand their money back will the industry (ie teksavvy) do something about it. Right now they are not and just trying to simply refuse refunds. It really isn't right.
BTW, feel free to add your experience to the topic we have going (2nd link). | |
|
| | Response. Hi There,
I'm sorry to hear about this. I can definitely understand your perspective in the matter and why you're frustrated. The fact that you have satallite TV should have been known, as it does make a difference in installation requirements. I have already sent this information off to our Quality Assurance department to ensure everyone is informed of this. There are many benefits to being with a third party provider like us, bigger bandwidth, lower price, no contract, no cancellation fees, no throttling, etc. However, because we do not own the infrastructure that the installations need to be performed on, our install times are not as convenient as the owner of the infrastructure. There is little we can do about this. It is not that we are trying to inconvenience you further, this is just the soonest we could have done this.
Our communication with Rogers is not ideal, and we do not have contact with the technicians that perform the installs. We do not try and blame Rogers as you are completely correct: if they cause problems= still a poor experience with us. We just try to be completely transparent in the matter to try and give you an exact idea of what is going on. I apologize if you feel the credit is laughable, however, something that needs to be understood is that we charged a very large portion of what we charge you for the monthly service. That $65 is charged by Rogers to us in full for the activation, which is why we were unable to engulf it. We cannot credit like the incumbents as we do not charge the extra amounts to give larger credits. Again, I'm not trying to provide an excuse but transparency for you to understand why certain actions were taken. I hope this situation resolves for you, and I'd love to have a look into your account. So please feel free to message us in the direct forum in order to have a look over your account to ensure all the proper steps were taken.
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
| |
| | kimks3
join:2012-12-01
Richmond Hill, ON Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: Response. I appreciate the somewhat generic reply, but TSI need not "own" the infrastructure or technicians to ensure that its customer doesn't have to wait around for days for an installation which should have taken no more than an hour.
I don't care whether the $65 goes directly to Rogers or to Teksavvy's CEO's toaster replacement fund. I paid TSI to install and activate my service; whether or not Rogers is contracted to do this doesn't concern me.
Any sensible person would tell me to demand at least a portion of this be returned, if the technician not only does nothing but come and waste my time, but cause to live without internet access--which the UN deems a basic human right--for days.
Since it is Rogers that messed this up, it boggles my mind why TSI does not seek compensation from them.
If I pay the post office to ship merchandise to a customer, and the postal service messes up and loses the item, it would be ridiculous for me to refuse to refund the buyer "because I used their money for postage and the cost of the merchandise".
I would immediately refund the buyer and seek compensation from the post, just as TSI should from Rogers.
I'm not interested in posting in the direct forum, which just seems like a way to reduce the likelihood of prospective customers from seeing issues like this. You can find my account with the postal code L4E3V8. | |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Info Hi kimks3,
I am really sorry to hear about your experience, Phil, our escalations manager and I have been talking about your case and we would like to do a deeper dive with Rogers.
Could you please PM me your account details so I can reach out to Rogers about your situation.
Also, please keep me posted on how the visit goes today.
Once I have more info, I will reach out to you with my findings.
Thanks,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
|
| |
|
|
