how-to block ads
|
»next review in page
 Review by bluepoint951 
UPDATED: 260 days ago
member for 8.7 years, 982 visits, last login: a few hours ago
 Silsbee,Hardin,TX
 $49 per month (12 month contract)
 about 9 days
 Southwestern Bell
 "Great Service, Very Helpful and Followed all Situtations"
 "None :)"
 "Cheaper that Dial up and Second Phone line."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
**UPDATE**
March 2009
Its been quite a number of years since i've updated my review of this service. I signed up for what at the time was Southwestern Bell DSL while in High School living with parents(This was back when i joined DSLReports many years ago lol). Once I went to college they left the service on. They have kept the same modem and setup the past 7 years as well keeping the the same price. I called in to get the newer AT&T | Yahoo DSL Express pricing to help them cut the cost in half (they were paying $49.99, now just $25.00; I wish I would have remembered to do this several years back).
Being curious I spoke with an agent in Tier 2 and found my parents are served straight out the CO at a distance of ~9750ft. After all these years their connection has been stable and only went down due to Hurricanes Rita & Gustav.
---------------------------------------
Original Review
I live in a small rural town just north of Beaumont. That's about 75 mi east on Houston on I-10. I was just messing round on DSLReports.com and found out DSL was now in my town. I Called up SWBell, signed up and it was very fast. For $50 a month I am getting 1.554 (really round 1.29) MBps. The Equipment was easy to install and only took about 10 min total then I was connected. Not very long waiting period and I received the Welcome Kit Sooner than expected. I was scheduled to have service turned on March 26, but here I am it March 20 and I am up and running. Overall I congratulate SWBell on their service and Reliability.
Followup comments: | Forums » comments on review of AT&T Southwest |
 | »next review in page (previous review)
Review by 93lt1z28
UPDATED: 261 days ago
member for 8.8 years, 1786 visits, last login: 5 days ago
texas
Contract price not specified.
about 21 days
Southwestern Bell
"Fast speed for price"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I oreder the basic 384 down and 128 up I got about 1.2 mb down and 135 up not bad for $40 a month. My line is thru a RT Unit (lite span). My equipment is a speed stream 5260 modem. this line rocks compared to my 18.8 dial up.
Today I got uverse so far it is awesome. i have a max of 63868 at the vrad 62597 at the sni and 61256 at the rg syching at 25216/2048, u450 on 6 stb's everything was run on cat 5e ethernet. with internet at 18/1.5 with most test in the 16 to 17 meg range can't be any happier we'll see what it does in the next few days.
Followup comments: | Forums » comments on review of AT&T Southwest |
| »next review in page (previous review)
 Review by boogi man
Posted: 274 days ago
member for 8 years, 1374 visits, last login: a few hours ago
Apo,AE
Contract price not specified.
"free(to me at least)"
"restricted due to work"
"better than nothing"
| |
Ummm seems to work just fine. its at work so i have to choice.
Followup comments: | Forums » comments on review of AT&T Southwest |
| »next review in page (previous review)
Review by dpalyu
UPDATED: 284 days ago
member for 4.1 years, 92 visits, last login: 55 days ago
El Paso,El Paso,TX
$29 per month (12 month contract)
about 3 days
Southwestern Bell
"Fast and reliable"
"4 service trips needed to set up in NID."
"Works after 6 years of trying."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I order the 1.5 to 3 service for $19.95 for 1 year. The line was provisioned as requested. The order went smoothly and the self install was flawless. I recieved a 2Wire wireless modem/router(gateway). It is a PPPoE. The first few days I experienced a number of signal loss at random times. A talk with tech support resulted in the first service call. The service time came and went wiyh a no show. The next day a service tech showed when no one was home. Every thing was checked good to the NID. A new service call was made for a Saturday. I have a home run wired to the modem. The tech did some checks and determined that a splitter was needed. Since the install of the splitter, the service has been excellent. The DSL modem went south after 2 years of service. A new one was provided at no cost with a 1 year service contact. This was no big deal. The modem is still a 2wire wireless with 4 wired ports.
Followup comments: | Forums » comments on review of AT&T Southwest |
| »next review in page (previous review)
 Review by MK101
UPDATED: 295 days ago
member for 8.7 years, 2517 visits, last login: 1 days ago
Cape Girardeau,Cape Girardeau,MO
$25 per month
about 5 days
AT&T
"Speed and reliability"
"None so far"
"Stomped chater for uptime/latency"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Well here I am reviewing SBC for the second time. Back in ealry 2000 I was a happy customer until moving and could no longer get service from them. I limped with charter for two years until they finally put a RT in my city. I'm back to DSL and good god it's wonderful and on top I'm only paying 12.99 a month versus 35.99 for charter.
As far as the install went I ordered it on friday, equipment arrived on wednesday and I was already provisioned in the RT so I setup that day and was up and running ahead of the projected date of that friday.
Just an update. 2 years down the road and still with sbc/att Price is now 25 a month but service and speed are still excellent.
Followup comments: | Forums » comments on review of AT&T Southwest |
| »next review in page (previous review)
 Review by Ima
UPDATED: 311 days ago
member for 6.1 years, 721 visits, last login: 26 days ago
Little Rock,Pulaski,AR
$185 per month
about 6 days
Southwestern Bell
"Rarely ever had a problem with the DSL in my 9 years as a customer."
"Sometimes the Tech Support wasn't that helpful."
"Extremely reliable, best overall price in my area."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
When I first got SBC DSL, it was in February of 2001. It was through a deal with SWB that you'd get a Compaq Presario and DSL for like 20 bucks and 20 for the computer. The line then I think was the 1500/128 they offer now. It took quite some time before we got everything though. It took about 2 months for some reason I don't remember. But once we got it, it took a day before the DSL would work, but for the rest of the year, I don't remember it going down once. I briefly switched from SBC to Comcast which was a huge mistake, which was for about a week or 2. Then switched back. I recently upgraded to the SBC Pro DSL which is 3000/384 for 36.99. It honestly is the best bang for the buck so to speak as Comcast is absolutely horrendous. If you're thinking about SBC, take a chance.
**update**
I've had the Elite(6/768) tier for quite some time, I got it as soon as it was available to me. It's still just as reliable as ever(went down only once last year). Still the best price in my area. Great service.
**update as of 5/08/08**
Still on the same package as before(the Elite package). I've had 0 problems with the service. No downtime at all since the last time I updated my review. I can't comment on tech support as I haven't had a problem so there was no reason to ever call. Service is rock solid. I'd like to see faster speeds available, but I'm still happy with what I have.
**update as of 1/21/09**
U-verse finally arrived in my area back in September of last year so I now have that. But, I guess in the end, that doesn't matter as it's still all through the same company. I have the 10/1.5 package and it's been absolutely solid. I did have an issue at the beginning with my pings, but that was quickly resolved once AT&T came back out.
Service is solid, reliable, no issues at all since the blip after I had U-verse installed. Tech Support was fantastic and took care of my problems right away.
Followup comments:  sirus1
join:2000-08-24
Clovis, NM | just wondering... sounds like a reliable service but does your line have interleaving on it? | |
| 
jadebangle
Premium
join:2007-05-22
Olathe, KS | 185 a month??? Must be a typo or you're adding other cost on top of that
Such as telephone and cellphone? | |
| | | |
| Forums » comments on review of AT&T Southwest |
| »next review in page (previous review)
 Review by jhawk1986
UPDATED: 313 days ago
member for 9.6 years, 2453 visits, last login: 6 days ago
Topeka,Shawnee,KS
$35 per month
AT&T
"The speeeed!!!"
"I can't think of anything!"
"Definitely worth the $$$$!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I continually clock in download speeds of at least 5900kbps.
Followup comments: | Forums » comments on review of AT&T Southwest |
| »next review in page (previous review)
Review by jtstang
UPDATED: 331 days ago
member for 6.9 years, 6 visits, last login: 346 days ago
Cary,Wake,NC
$37 per month
AT&T
"There are none"
"Terrible speeds. I pay for 3mbps but get 220mbps..Not consistant speeds"
"Avoid it all costs"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Avoid this provider
Followup comments: | Forums » comments on review of AT&T Southwest |
| »next review in page (previous review)
Review by PrymeMover
UPDATED: 332 days ago
member for 9 years, 2223 visits, last login: 267 days ago
Overland Park,Johnson,KS
$79 per month (12 month contract)
about 3 days
Southwestern Bell
"Extremely reliable, excellent BBR presence"
"sticky statics, no higher speed, miserable billing"
"Dated speed offerings but solid service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
SBC Yahoo! Expert business package, 6.0/608. DSL was active two days after the phone service. Extremely reliable (1 hour of downtime in 3 years), fast, and routing that only improves with time. I do wish they offered higher speed tiers, and would offer real static IPs again, but oh well. The only aspect that really bugs me is that they do not offer dry lines. I never use my landline for voice anymore..I don't even have a phone connected.
I think that the 6.0/608 5-static package should be priced somewhere around $65, instead of the $99 I'm paying now.
If you ever want anything done, forget the phone--use the online support here.
Update 2006-12-27: Was able to renegotiate for 6.0/768 for $79/mo. This is still too pricey for this speed. If AT&T does not provide faster tiers in U-Verse buildout areas, I'll likely leave them for faster alternatives. I want more speed (in BOTH directions) and I'm willing to pay for it. Are you listening, AT&T?
Update 2008-07-10: In January of 2007, I dropped my AT&T ADSL subscription, along with the phone line, in favor of Time Warner's 10/1 (and later 2x 15/1) package. I ran for about 14 months like that. However, in June of 2008, I had a need for reliable static service again, as well as my desire to have a redundant connection given TW's reliability. I re-ordered static 6/768 ADSL service from AT&T. Unable to get 6/768 static dry loop because they only serve dry loops out of COs here, I had to get dial service to be eligible for a RT-provided loop.
Order-to-live was impressive. It was only 3 business days this time around. They've made great strides in this area. Billing, however, is still miserable. I ordered service and waived the technician install, since I already had a modem. The rep placed the order with on-site install cleared, but apparently it got changed somewhere within the AT&T maze: on my go-live date, I received a call from a tech saying he'd just completed the circuit and was coming out to finish the install. I informed him that I already had a modem. I flicked it on and verified the circuit, and that was that. He didn't come out, and noted that the tech install wasn't necessary and was not performed.
Of course, that didn't stop AT&T from billing me the $250 modem delivery fee^H^H^H^H^H^H technician install fee. I called up, was transfered a few times (including twice to the exact same person!), and after about an hour was told that my story had been confirmed and that he'd mark the $250 as disputed to get it cleared off--but that it might take 90 days to post, since it requires a manager to approve a credit for that amount. I don't have to pay that $250 since it is flagged, but still--this is insane.
I was also supposed to get a $50 service establishment credit I didn't get, and I'm being overcharged $20 for the DSL--but I've been told that I don't have a contract somehow. I tried to get the lower rate in exchange for a contract, consistent with AT&T's specified product offerings online, but was told it wasn't available in my area (what!?!).
AT&T also seems to have forgotten to put reverse DNS in place for the entire /24 that my /29 resides in, which is part of a larger /12 block they recently acquired. Whoops.
Final result? My order has been a logistical nightmare, but the service itself has been solid. I'm anxious, however, for static U-Verse product offerings.
Update 2008-12-30: I moved the first of December to a different unit in the same complex...a few thousand feet, tops. No big deal, called AT&T to have my services transferred. Disconnect on 11/29, reconnect on 12/1. I asked several times if this would include my DSL service, and was assured it would.
12/1 rolls around, and dialtone works great...but no joy on DSL. Called AT&T and explained that the order was not complete as the DSL portion was not transfered. The rep just saw that the ticket was closed and transferred me to tier 1 support. Tier 1 just said my signal was poor--yeah right. Called back the next day and talked to a rep that confirmed that the DSL order was not placed and so the DSL circuit was in limbo, but that the department to fix it was closed and that I'd have to call again the next day. Called in the AM, was transferred to a tier 1 tech, explained situation again. She tried to put in the order, but the system wasn't taking it. I repeatedly stated that I needed my static IP block retained. I finally got a call back later that day saying the order was put in with a delivery date 3 days away.
Fast forward 3 days. DSL is now live, but I'm on a new IP block. Called in again, finally convinced the tier 1 rep that I needed escalated support. The next rep understood my problem and tried to fix it--but said that I was built in a different router and couldn't get my old IP block back.
Rather than spend several hours reconfiguring my router, changing DNS, getting reverse for the NEW block delegated, etc...I just called back and terminated service. I then ordered business class from Time Warner. Not only is it 3 times the speed, it was also cheaper, and I was live the next day.
So once again, I say goodbye to AT&T. If you'd transferred my service properly the first time, I'd still be a customer. If you'd taken ownership of the issue when I called, and had reps that knew what they were talking about, I'd still be a customer. If the last rep had tried to get me rebuilt back in the same router (remember that this was a move to a different unit in the same complex), I'd still be a customer. But you failed at every step, so goodbye.
Followup comments: | Forums » comments on review of AT&T Southwest |
| »next page (previous review)
 Review by Jobe72701
UPDATED: 336 days ago
member for 9.3 years, 756 visits, last login: 135 days ago
Fayetteville,Washington,AR
$65 per month
about 70 days
Southwestern Bell
"They dont monitor your downloads like cable companies"
"Inconsistently unreliable - 1 month w/ same IP to dropped IP every 5 min"
"Steer clear, find something else!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Having had this service for several years, I can say that overall the experience has been quite bad. Namely in the reliability area. Sometimes, it'll be great for a month and will even retain the same IP. Then all of the sudden, the connection drops every 5 10 20 minutes or any random number you wish to guess. It basically becomes unusable. This can go on for days. Even though the company says I can support 6M, it was even MORE unreliable. Techs on both their end and those coming to my house checking my lines said it should've worked, but didn't. I switched back to 3M and it can handle those speeds at its spotty reliability.
The ONLY reason I've stayed with this company is because they don't monitor your downloads and threaten to sue like Cox and other cable Nazis.
As a company, terrible. I was charged for satellite service I never bought. I don't even own a TV! It took literally over a year for them to slowly reverse the chargers $20 at a time over a course of about 10 phone calls. Ridiculous. I was never fully compensated and finally caved in and paid the remainder out of frustration.
Followup comments: | Forums » comments on review of AT&T Southwest |
|
|
AT&T Southwest
·
Re: eMail
·
·