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 Review by Darkfire 
member for 11.3 years, 3442 visits, last login: a few hours ago
updated 78 days ago
 Houston,Harris,TX
 $39 per month- (12 month contract)
 about 10 days Southwestern Bell "Lots of bandwith, reasonable price, all around not bad!" "Dynamic IP but thier packages for the static IP is nice!" "Pretty decent and worth the money"
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In the race for good and reliable internet providers Southwestern Bell is that and more. They stand out in the market for ISP's by not being an overpriced unreliable provider. Though their software may not be up to par because it crashes, they definitely deliver the goods when it come to fast, easy, and reliable service. Since I have gotten their service I have gotten speeds around 1140/128 kilobits per second, which very good in my mind. They have also not been down since i have had it. The downfall for me is that the IP's are dynamic which means they change ever so often, but otherwise it's good. So if you're looking for a trusting service dont go for those companies who are just out to get you money but rely on the one of the best in the race for broadband DSL , Southwestern Bell because they know what they're doing.
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Review by snerd
member for 11.4 years, 1082 visits, last login: 188 days ago
updated 200 days ago
- Lawton,Comanche,OK
- $19 per month
- (12 month contract)
- about 3 days
- AT&T
- "Good lord, this review was 8 years old! LOL! I can't believe I paid $45 for Elite back then! It's $19.95 now!"
- "Yahoo Software - Still don't install or use it."
- "I just got DSL back as a backup for my 15/1 Cable Internet. It can bog down in Prime Time some nights."
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Update 7/8/04: I happened to be hanging around the boards here when SBC offered the 6000/608 deal for $44.95 back in February of '04. I jumped on that deal, and it's been blazing speeds ever since! No problems with service or billing. Dumped the Linksys router for a Cayman 3546 router/modem combo. It's performed flawlessly for me.
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Have only been up for 2 days, but all went very smooth. Ordered the Deluxe package online, got both e-mail and phone confirmations. Setup package arrived the day before it was to be turned on, so I hooked it up and it was already online with 1180/245 speeds! Sure beats the local cable company speeds of 650-700/64-90. And it's also cheaper for the first year!
I did not install any of their software, especially the Yahoo stuff. I connect direct through my Linksys router's pppoe. So far so good....... very happy with SBC DSL so far!
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 bevyw6
join:2012-12-05
Cedar Hill, TX | new motorola dsl box getting IP address changed I have had 3 pcs that are now no good because some one has been hacking into my home wired dsl box. I purchased a new dsl modem and another pc. Someone is still controlling my line. Its been happening for at least 6 months. My husband and I have spent way to much money on the geek, pcs you name it. We are very frustrated. PLEASE Help.
Thanks so much
bevyw   | |
| | | | Re: new motorola dsl box getting IP address changed What do you mean someone is hacking into your wired dsl box? Please elaborate some and sounds like you may have either a faulty modem or maybe an issue with the wiring somewhere on AT&T's side. | |
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 Review by dmxrob6
member for 7.9 years, 541 visits, last login: 77 days ago
updated 254 days ago
- Boonville,Cooper,MO
- $45 per month
- Southwestern Bell
- "Can't think of any."
- "Line Techs who won't do their job, Takes Months to Fix Problems (if they ever fix them)"
- "When things go wrong, and they will, get ready for a headache!"
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After almost 4 months of terrible DSL service, static-laden voice service and probably 10 service calls, a new line ran from the splice pedestal to my house and countless tweeks to the NID and my wiring I've learned...
* Remember the old days when voice service outages received a 24-hour response? Forget about it. It's ancient history here in Missouri. AT&T technician told me they got rid of this in 2007. No dialtone? Better hope you don't have to call 911 because it might be a week before they fix it.
* What few remaining AT&T line techs that are left are overworked and under pressure to do more with less. Out of the 6 techs who worked in this town in the past, there is only one guy left. AT&T could care less about customer service -- it's all about how many folks they can layoff to make this quarter's numbers.
* If you have a problem with your voice service, forget about talking to anyone in America. Be prepared to talk to someone who doesn't understand english from god knows where who doesn't understand basic telephone terminology.
* If your DSL problem is sporadic forget about getting it fixed. Better hope half the town goes down or you aren't going to get anything solved. Bad port? Good luck getting that switched over.
* Be prepared to talk to tier 1 technicians who (if you are lucky they are American) just want you off the phone. Their solution to every problem is to "unplug the modem".
* Tier 2 support is better, but they have their hands tied. DSL Tier 2 will throw you over to voice telco support just to get you off the phone. The voice folks can't see anything to do with DSL stuff.
* Need a new line run to your NID box? Start praying. They will send out a contractor who will tear your yard up and do the crappiest job they can. Then that "new line" will lay by your NID for at least 3 weeks before anyone bothers to come out and hook it up.
* Want a refund for service interruptions? Don't expect it automatically -- no matter if your service was down for a month straight. Call up the non-english speaking support again and once they send you to the wrong department pray you get someone who understands and sends you to the right department. If you DO get lucky and DO get sent to the right department they will take care of you -- because they understand what a crappy company AT&T has turned into. The stories I heard from the American-based support folks who had been with the company for years was just horrifying.
* Oh, and don't forget the non-english speaking support folks will be on some 300bps VOIP connection that doesn't work and then take an attitude because you ask him to speak up or speak english.
In a nutshell, it has been 4 months of pure living hell getting our DSL and voice line fixed. Thank goodness for the few folks, including the wonderful line tech (who even gave me his own cell phone number so I could call him directly and bypass support) who still care. AT&T corporate could care less -- they want your money and nothing else.
Ma Bell must be rolling over in her grave.
*** Update as of 1-1-2011 ***
After AT&T finally came and buried a new line last fall, and then did some work in the junction box, we have been stable for the past 6 months. We rarely disconnect and even during weather events things seem stable. It appears that the bad line was the culprit all along.
It's a shame I had to go through such frustration to get things fixed. I did eventually get a $150 credit from AT&T after talking to some U.S.-based folks in their billing department.
*** Update as of 9-6-2011 ***
Two months ago everything went haywire again. This time I had severe static on the phone line as well. Numerous tech visits (at least 7) and no solution yet. They even sent out a retired premise tech who did a good job of updating some older wiring in the house, but didn't solve the problem. Voice people say call DSL people; DSL people say call voice people.
One tech suggested I upgrade to the new IPDSLAM service being branded as "U-verse HSI". So they will be here on Sept 8 to do that.
Very dissapointed, but as AT&T is the only game in town will have to just keep playing this game. So far have received about $70 in bill credits (but not until having to threaten to cancel).
** Update 10-7-2012 **
Over a year of unreliable connections. AT&T Corporate got involved. They could not get local field folks to do their job. If corporate can't get their own folks to do their job, what chance do we have of getting them to do anything? They would just close tickets without ever showing up.
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 Review by bkoeni1
member for 12.5 years, 5559 visits, last login: a few hours ago
updated 261 days ago
- Fort Worth,Tarrant,TX
- $19 per month
- about 47 days
- AT&T
- "Once they get you working ... it really works !!!"
- "I'm capped at 384k due to my distance from the CO"
- "Expect start-up problems, keep your cool, don't get mad, don't point fingers"
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I switched to Charter Cable for my HSI service provider due to Charter being able to provide me with much faster speeds than DSL offered.
Update 03/20/2010 - I have had very stable service for the last several months because I'm capped and on an interleaved line.
AT&T sent a tech out on a truck roll around the end of September, 2009 after I kept losing sync on the modem. I had replaced the modem with a spare I had and I still kept losing sync; so I called for help. The tech made some wiring changes at the NID and that didn't solve the problem so he did some testing and determined that I needed to be capped at 768/384. I told him that I was previously capped and interleaved and he explained what had changed at AT&T. His explanation was that AT&T had been sued by several customers recently for capping customers speed in an effort to provide them with quality DSL service. He explained that the customers claimed that they didn't request the cap and were paying a higher price than the price they should be paying with the cap in place. He said AT&T decided to uncap all DSL customer's speeds in an effort to avoid litigation. He said that was why I was seeing much higher speeds the first part of September, 2009. He continued to explain that at one point when my speeds increased, the number of errors on my line increased to the point where most of the data packets were in error and were being re-transmitted several times per packet and therefore the sync issues. Anyway, he ended up capping my speeds and placing my line back on interleave after obtaining my permission and the monthly cost of my DSL service was lowered from $24.95 to $19.95. All this because I'm over 14k wire-feet from my CO. I also don't expect U-Verse to be available anytime soon in my older neighborhood as AT&T ran new copper from the CO to my neighborhood at the end of last summer.
Update 9/17/2009 - My speeds have increased! This happened back in July, 2009. My speed tests began showing 1000+/384 and have been running 800+/384 for the last two months. I didn't make any changes on my end. I did notice that there were several problems with the modem losing sync above 1000. Good work AT&T.
Update 3/27/2009 - I've been paying $25.00 per month for the last four months on the Express plan. I was offered a lower rate when I changed some of my options on my land line. My connection has been excellent for the past year as I've had no outages at all. I'm still capped at 384/384 but recently, my speeds have been running 353/322 (Speakeasy Dallas speedtest). I've not had the need to contact customer support recently. All of the telephone cables have been recently updated (replaced on the poles) in my neighborhood which has increased the stability of my connection.
Update 3/16/2008 - I've been paying $34.95 per month for over a year now for the Express plan and still capped at 384k. I have a second landline here at my home that I use for monitoring my alarm and voice and the AT&T online application that you use to see if DSL service is available in my area tells me that it is not available for the second line; so I realize that I am really far from my CO (line distance).
As far as service is concerned, I've had a very stable connection and stable (slow) speeds up and down for well over a year now. I've not had to contact AT&T support at all. I changed out my ADSL modem from an older Westell Wirespeed to a Speedstream 5100 after the Westell failed and have had no problems at all.
Update - I agreed to another 12 month commitment at the $14.95 a month rate and am being billed for $28.58 per month. On 9/11/2005, my minimum latency (as measured by BBR test) jumped from 55.2ms to 124ms. I also went from 14ms to 24ms to my first hop! Web pages were not rendered completely as some frames never loaded on non-cached pages. I received more error messages trying to render a web page than I can remember. Nothing has changed on my end. I used the SBC Direct support forum on BBR and was finally downgraded from interleaved 384/384 to fast path 192/128. Now it's slower than ever! I continued to check my latency using the BBR test and on Oct 5, my latency dropped to 67.3ms (from 122ms the day before). I just ran another latency test and it's back to 124ms.
I'm nearing my 3rd anniversary with SBC ADSL (Jan 1, 2001). My service has been very good during the last year with very few outages and few problems. My only desire is for higher upload and download speed. I'm still capped at 384 kbps due to my 14,000 ft (wire) distance from my CO. I live in an older neighborhood in Fort Worth and there is no Remote Terminal. We have older copper lines in my area. Within the last few months, my upload speed has gone from 108 kbps to 94 kbps with my download pretty steady at 324 kbps.
Everything is pretty normal with my ADSL service from SBC/Yahoo. I've had ADSL service for over two years now and have very few outages, usually whenever my pots service goes out, my ADSL service goes with it. This has happened twice in the past twelve months. Each time the problem has been external from my premises and has been fixed within 24 hours.
I've run a home-run from my NID directly to my Westell ADSL modem and installed a Siecor splitter at my NID. I continue to be capped at 384 down and am continuously experiencing about 318 down and 107 up. I have been told that I am 14,000 wire feet from my local CO. Other than the two outages mentioned above, I have had no reason to contact SBC about my DSL service.
It has been over a year now since I first got Southwestern Bell DSL (Jan 1, 2001). They raised my monthly rate from $39.95 to $49.95 after my first year of service. The first several months of service were hit and miss and SWB seemed to have problems providing me with quality service. I continually lost sync on my modem. I reported so many problems to ASI that SWB actually tried to cancel my DSL service two different times. I was determined to keep it as I really thought it should work. For the past 6 months, I have had very few problems with my DSL service. I leave my PC connected all the time and I always seem to have sync. My download speeds vary between 306 - 319 kbps (I'm capped at 384kbps because of my distance being so far from the CO). I had ASI uncap me and I immediately lost sync, so I guess I'm stuck at this speed. I live in an older neighborhood and have older telephone lines.
As far as service goes, ASI and SWB seem to have their act together at this point. The last time I called ASI and reported a problem, it was handled promptly and I really got the impression everyone involved was knowledgeable of what the other person was doing. At this point, I'm satisfied with my DSL service from SWB. I always wish for faster download speeds and I think the monthly rate is a bit high for the speeds I'm getting; but it beats the problems associated with cable.
I have left my original review in-tact below for those who are interested.
I put in my original request for ADSL via SWBELL's web page. I received an e-mail back in three days with an acknowledgement, but no install date. Received my self-install kit within two weeks. I heard nothing until an ASI tech showed up at my front door on Monday, Dec 11, 2000 to check for a DSL signal. He indicated I had a strong DSL signal and told me to go ahead with the install. I did the self-install without any problems, but I didn't have sync at the DSL modem. I called ASI and was told my turn-on date wasn't until Monday, Dec 18, 2000. I waited all day Monday thinking it would somehow sync but it never did. Called ASI back on Tuesday and they scheduled a tech to come out to check DSL signal strength again. Tech showed up on Dec 22, 2000 and tested DSL signal strength. He reported that it was too weak and he would turn in a trouble ticket with SWBELL.
The next contact I had was on Tuesday morning, Dec 26, 2000 when another ASI tech showed up to check the DSL signal strength again. He reported a strong DSL signal but a 70db attenuation on the line at the network interface. He called another ASI tech and I talked to him. He gave me two options, box it all up and send it back or he could put in a request to SWBELL to condition my line. He indicated my line was adjacent to T1s & T3s and he reported a bridge tap present on my line. I opted for the line conditioning as I knew that I was only 8913 feet from my CO. Another week went by and on Jan 1, 2001 at 5pm, an ASI tech left me a voice mail message saying that I had a strong DSL signal at my network interface and that if I could not get sync now, I must have an inside wiring problem in my home. I turned on the DSL modem and I had sync !!! My speed tests indicate that I am getting 315 kbps down and 106 kbps up. I'm paying the $39.95 a month fee for 384/128. I received the Speedstream 5260 modem. I am on PPPoE and have a dynamic IP. I configured my new mail/news account to work with MS Outlook express and this works just fine. I use IE 5.5, not Netscape. This certainly beats 56k dial-up speeds. I have had no other problems since Monday, Jan 1, 2001.
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 Review by no__1__here
member for 9.6 years, 1902 visits, last login: 110 days ago
updated 299 days ago
- Tomball,Harris,TX
- $30 per month
- about 14 days
- AT&T
- "Very reliable connection, good latency"
- "Lack of bandwidth for my neighborhood; Lack of bundle or contract pricing now (though some would say no contract is good)"
- "Great service at an okay price"
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UPDATE (Aug 2012): Same plan, same bandwidth, same story. Would love to upgrade but U-verse is not an option. I have no idea why it isn't, since the neighborhood is not all that old and others around us have the option... Clear's latency is off-putting. I shudder to consider Comcast, but I have several times. But so far I am still on DSL. I ticked the 'value-for-money' downward one notch ($30 for 3Mbps).
Besides my lack-of-bandwidth options, I would love to change over to a dry-loop but I don't want to deal with the mess of the cut-over. Why AT&T can't simply change it "at the box" is crazy to me.
UPDATE (Aug 2011): Still using the same service. At this point would like the option of more bandwidth but my neighborhood tops out at my existing 3MB.
UPDATE (Nov 2007): Ditto April 2007. No problems, no contract. Same bundle and price.
UPDATE (April 2007): Continue to have no problems with the service. Pro plan has gone up to flat rate of $25/month (no contract). Not too happy about that, considering how much other money I give AT&T/SBC every month. Should get a bundle discount at least, even if they don't want to do contract pricing any longer (yes, I did call and ask).
UPDATE (Aug 2006): No problems to speak of, so still happy with the service. Pro plan now at $15/month.
UPDATE (Feb 2006): Have since moved, but still have Pro. Still great speeds & latency. No problems to speak of, really. The move went without a hitch (actually SBC had the DSL up 3 days early!).
UPDATE (2004): Now on the "Pro" plan (384k/3000k). I pretty much get all of that. 
ORIGINAL (2003):
I have the 128k/384-1500k PPPoE plan (I get around 1300). Think it was $39 - $10 discount for 12 month contract when I signed up. I was previously using DirecTV DSL (hey -- you got 5 static IP's included!). There were some issues around the DirecTV disconnect/SBC reconnect for the DSL service, but I believe that was more a DTV problem than SBC. Other than that the install went well.
I have had a handful of outages in the past year, but most have been 5 minutes or less. The only "major" outage lasted about two days, and was due to an ATM line card problem in my RT. The only other problem was extreme packet loss (>30%) due to my pair being wet (which was repaired within 4 hours).
Overall I am very pleased with my service. I've only dealt with tech support twice, and both times they have honestly tried to be helpful. My only complaint is that they wouldn't let me cut to the chase (heh, I'm a network engineer myself) and needed to go down their "troubleshooting card". 
BTW, if you have SBC and have a problem, your very first stop should be the SBC forum on this site. Great guys in there who can help you quickly.
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Review by hga
member for 5.1 years, 1537 visits, last login: 224 days ago
updated 302 days ago
- Joplin,Jasper,MO
- $30 per month
- AT&T
- "Rock solid."
- "A bit expensive if you just consider speed/cost and included usage of 150GB/month"
- "If you aren't a heavy video user and want reliablity without paying big bucks go with AT&T DSL"
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Because of their technical culture vs. the cable companies I've only gone with telephone company broadband service, Verizon (2001-2004) and now AT&T: 2004 or 5-6 at one house, 2007 to now at my apartment although I still help maintain my parents' 2 AT&T DSL connections; this review reflects the experiences of all three connections. UPDATE: Now down to two connections after my apartment was trashed by the May 22nd 2011 Joplin, MO tornado.
I've enjoyed rock solid service. It's not fast, their "Express" at 1.5 Mbps/384 Kbps, but with only a few special case/unusual exceptions the service has been absolutely reliable. I don't knock them for a days long power outage from an ice storm that eventually drained DSLAM batteries or the squirrel who immolated himself on a transformer and knocked down a power line that induced enough current in the phone line to toast a 2Wire modem/router.
The only problem of note was a very strange intermittent fault that I and others who were affected helped AT&T diagnose on their dedicated forum on this site. They swapped out all the hardware they could and eventually in desperation air freighted in a replacement for the Cisco box that serves SW Missouri from Springfield (home -DSL> DSLAM -ATM> Cisco box and AT&T's internal Internet). These things happen (I've been playing the networking game since 1982 (sic) or so) and they handled it as well as anyone would.
When this particular line (UPDATE: no longer in service, see above) was brought into service in 2007 the DSLAM line card was bad (voice worked but DSL didn't really); one phone call got a service guy out there within a day as I recall (maybe hours???). He called me to make sure he'd fixed and and told me this apartment's new copper was as hoped for very good and I indeed get pretty much the provisioned up and down speeds.
Other nice things about the AT&T network:
Skype and Internet radio at 56Kbps work very well with only a glitch in a blue moon (and it's not clear who's at fault then).
They've got two stratum 2 Network Time Protocol servers that are open for their customers and that are 0.025 seconds away from me.
But the bottom line is that their service is very reliable. If you're not so demanding of raw speed but it has to be there whenever you need it seriously consider them.
UPDATE: No changes to the above, except of course the price has gone up and of course AT&T now includes only 150 GB/month with it; as I recall $10 for each 50 GB over. If any of us were inclined to cut the "cable" cord AT&T wouldn't be a good option, and the cap discourages me from upgrading the speed of the line. AT&T U-verse will probably never be available in our town (and even then that only ups the bundled usage to 250GB/month) ... but these are of course well known problems for everyone using AT&T. Still just as reliable, which is the primary reason we're sticking to it.
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 Review by Gaff
member for 13.7 years, 3218 visits, last login: a few hours ago
updated 309 days ago
- Mineral Wells,Palo Pinto,TX
- $40 per month
- about 16 days
- AT&T
- "Low latency, speedy browsing"
- "Lower speeds than my old cable, PPPoE overhead means you don't get advertised speeds"
- "Solid and reliable, but slow"
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After working with my previous provider, Suddenlink, trying to nail down excessive packet loss and speeds barely faster than dialup at peak times over a period of several months, I eventually cracked and decided to give DSL a shot (ironically they seem to have fixed the packet loss issues shortly after I ordered the DSL).
It was almost 2.5 weeks from the day I ordered until the service was live, but this delay was mostly due to porting my current telephone number from Suddenlink to AT&T.
Since Suddenlink had changed some of the wiring around in my house to be compatible with their cable telephone without needing to do a lot of re-wiring then I went ahead and scheduled a technician install of my DSL to straighten this out. The port was scheduled to be completed on 3/9 but the earliest a technician could be at my house was going to be 3/12. Oh well I figured, and confirmed the appointment.
I was pleasantly surprised to see that bright and early on the 9th an AT&T engineer was at my house to complete installation of the landline. I had assumed that they would just flick a switch at the CO and that would be that (until Thursday's tech appointment) but their guy was in and out of here in a flash and had everything working fine in less than 15 minutes.
With these wiring issues taken care of I went ahead and cancelled the scheduled tech install of the DSL on Thursday, since a self-install should only take me a few minutes.
I plugged the DSL modem in the next day (Tuesday 3/10), they day AT&T had told me my DSL would be active by, and the modem sync'd up immediately.
Download speeds are only ~1.5Mbit down currently but I am hoping that this will ramp up over the next 10 days to at least 2.5Mbit down. At 12,000 feet away from the CO I know that this is about the maximum I can expect due to the limitation in distance with regards to DSL. The supplied modem is a Motorola 2210 that AT&T are charging me $50 for but that has a $50 MIR so will work out to be free. You can't beat that.
Overall I am happy so far with the performance and will update this review accordingly with any particular praise or major issues.
------------------- UPDATE 3/20/09 -------------------
With a lot of help from David over on the AT&T Direct board I found that my line quality was good enough to be able to qualify for Elite (6 Mb) speeds, since my Pro line had fully ramped-up to 3 Mb without issue.
I placed the order to upgrade from Pro to Elite ($5 a month extra, $35 a month instead of $30) and am waiting for it to be implemented in the next couple of days.
Big thanks to David on AT&T Direct!
------------------- UPDATE 3/26/09 -------------------
Now up and running on Elite with no issues. Modem is sync'd at 6016 and then minus the ~12% PPPoE overhead puts my max at about 5300, and my speed tests are showing 5100-5300 so I am right up at where I should be.
------------------- UPDATE 8/14/12 -------------------
I have cancelled all of my AT&T service, including DSL. Whilst there was nothing wrong with the service itself, I could no longer justify paying $40 a month for a 5Mbit connection, especially since the new "overage" charges meant I was frequently paying $10-$20 extra a month on top of that for going over 150GB a month.
DSL is yesterday's technology and you pay through the nose for it. DOCSIS 3 and fibre is the future.
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 Review by Exterminat0r
member for 12.4 years, 2845 visits, last login: 7 days ago
updated 358 days ago
- Hot Springs National Park,Garland,AR
- Contract price not specified.
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Review by Clayton
member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago
- Seagoville,Dallas,TX
- $45 per month
- (12 month contract)
- about 9 days
- Southwestern Bell
- "Dramatically better than previous ISP"
- "none"
- "great improvement over former service"
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I live somewhat in the country but only 25 miles from downtown Dallas and DSL just became available a few months ago. This is much, much better than previous wireless ISP, and before that Hughes.net. It is just amazing to have the internet work! I can actually watch video now. Ordered 6 meg package, getting 5+ on Two Wire router with Wi-Fi for about $45 with tax. I am grateful to have ATT (Southwest) service and it is less expensive than previous Wireless provider or satellite.
There is no cable company in the area so this is my only wired choice. It is wonderful to have wired internet service!
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 Review by ff1324
member for 10.8 years, 4702 visits, last login: 12 days ago
updated 1.1 years ago
- Fenton,Saint Louis,MO
- $45 per month
- (12 month contract)
- about 10 days
- Southwestern Bell
- "I have great broadband"
- "Very few...Can't get full 6Mbps, 4 will do"
- "Giggling non-stop"
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After spending 3 years in the broadband Bermuda Triangle...I've finally got broadband. It is still ramping up and I'm only 9000 feet from the CO, but life will be good!
UPDATE: Jumped up to the 6Mbps plan...capped off at 4 Mbps...AND LOVING IT!
UPDATE 2, 5/13/12: well, the DSL here got really flaky so we dropped the package back to 3M. Charter had the Duo package for a few bucks more than what we were spending on just phone service. So we switched. Sorry AT&T, but I wasn't going to pay twice as much for Uverse than what charter offered.
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