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Review by jfd15 
Posted: 131 days ago
member for 1.8 years, 123 visits, last login: 1 days ago
 West Sacramento,Yolo,CA
 $60 per month (month by month)
 about 4 days
 "still the best value for mobile broadband for now"
 "just put in place the 5 GB/month cap"
 "may have some new options in the works, until then marginally better option than the larger companies"
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i ordered the "unlimited" mobile broadband service for $60/month on July 2nd 2009 and found out by the time i got it that it was no longer "unlimited"....had i been following DSL Reports' Millenicom forum i would have seen this was in the works for a few months already...i had their service last year and im guessing i got away with 15-20 GB for some months as it was my only way to access the internet....to me its still a good company as they apparently buy the bandwidth from Verizon and Sprint and those companies demanded the 5 GB cap, so there was not really much Millenicom could do....the main benefit i see now is that Millenicom is a month to month service so you dont hae to sign 2-yr contract......
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 Review by entropy1
UPDATED: 134 days ago
member for 7.1 years, 1169 visits, last login: 134 days ago
Windsor,Weld,CO
$59 per month
about 3 days
"I cancelled"
"5 Gig Cap"
"5 Gig Cap"
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Ghah. A 5 gig cap.
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Review by Makoto
UPDATED: 151 days ago
member for 152 days, 9 visits, last login: 10 days ago
Mineral,Louisa,VA
Contract price not specified.
"Tech support is incredibly nice."
"5GB cap (which they're not happy about either)"
"It used to be a good deal, and its still slightly better than verizon."
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Millenicom is a fantastic company, but that holds no barring on the service they provide. The only reason I went with them in the first place was because my only other option is 56k, so I needed a capless service because of all of the extra DLC and updates video games provide. Within a month of service I get an email from them stating that there is in fact a cap and I will be kicked off soon... to their credit they offered to buy back my device and I said no, but I just got an email stating that their limit has decreased to 5GB a month... I'm fed up. Canceling my service right now. The people who work there are incredibly nice but the higher ups who run the EVDO network (AKA Millenicom's upstream carriers) are complete idiots for allowing these caps instead of spending more money to increase the quality of the network.
Update: I called up tech support and they really reassured me so I wont be canceling my service. Try to support this company if you can because they're going to be on our side if anything, to fight against their upstream carriers.
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 Review by ogamawab
UPDATED: 180 days ago
member for 243 days, 190 visits, last login: 9 days ago
Hinckley,Pine,MN
$59 per month
"High speeds internet. Good service."
"it is now cap 5 GB"
"Works great and great price for high speeds internet. but only get to have 5 Gb per month."
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Service provider is Millenicom which uses Verizon/Sprint towers and services for internet access. Device used Pantech UM175. Millenicom is a service provider I would recommend.
Only down fall is I see is the reconnection issue, some times service will drop. The connection will drop and reconnect. Which gets annoying at times. How to fix, use a antenna booster and Amplifier. At first my connection was 22% with out anything. With the antenna booster 74% and with amplifier 100% connection. I bought all product sold at the Millenicom website. Now I get great connection with less drops. Drop before where every 5 min to every half hour. now drops happen less, about every 2 to 7 hours.
Speed at - download 700kb to 1.5mb - upload 90kb to 300kb
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 Review by tim_k
UPDATED: 185 days ago
member for 7.8 years, 2722 visits, last login: a few hours ago
Stewartstown,York,PA
$60 per month (month by month)
about 3 days
"Sometime get pings of ~100ms."
"I hear no cap actually means ~10 Gb"
"after connecting amp & antenna service is great"
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I've had Wildblue for several years. I gave up trying to get DSL or cable and have been reading the forums dealing with EVDO. After seeing many people were pleased with it, I decided to get it.
Millenicom appeared to be the only EVDO ISP without a data cap and no contract. They appeared to be the best bet. Pre sales info on their website is limited. You have to go through the process of ordering service before you'll read all the info you need. I had to call them after I ordered service to find out what device they were sending me. Just as they've been saying in the Sprint forum, Millenicom is now switching to Verizon towers so they sent me a UM175. Per advice given in some forums, I also ordered the Cradlepoint MBR-1000 router. Both arrived three days later.
Install couldn't be easier. I plugged the UM175 into the router and connected the router to my network. I was instantly online, no configuration needed on my part. I was getting 94-120 ping so webpages were coming up so much quicker compared to WB. Speed tests weren't too great an varied a lot. I hit 1MB down one time.
Since then service has been fluctuating wildly. I've seen speeds as low as dialup and pings up to 3000 ms with 75% packet loss. Sometimes rebooting the router helps. Yesterday I installed the VZ manager software and used my laptop to check things out. Service from the laptop is the same as from the router. I have an old grid antenna that I will try to use to bring the signal in better. Hopefully that helps, but looking at some other reviews, it looks like other people are having the same problems once they were switched from Sprint to Verizon. Since I've already cancelled WB, I've got to make this work. I don't blame Millenicom since they are simply a reseller. It appears Verizon needs to fix this issue.
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Review by mhaner
Posted: 193 days ago
member for 2.2 years, 1 visits, last login: 193 days ago
Mira Loma,Riverside,CA
$60 per month (month by month)
"Good price decent speeds"
"LIES ABOUT "UNLIMITED" bandwidth"
"decent for backup or rare use"
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I live in an area in southern California that has been completely ignored by cable and my local phone company (AT&T). I've tried all different solutions, and I found millenicom here on broadband reports. Most people seemed happy with them, so I decided to give them a shot. Well it's been a little over a month and I just received a letter saying I was using too much bandwidth and I either have to cut it was back or they are going to close my account. Why advertise as unlimited if it is completely a lie.
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 Review by dMarks
Posted: 195 days ago
member for 2.7 years, 1095 visits, last login: a few hours ago
Leslie,Ingham,MI
$59 per month
about 5 days
"Definitely a better alternative to Satellite or Dial-up for the most part"
"Seems they're trying to implement an invisible cap and not informing their customers until after they breach it"
"A good company for the most part, but swiftly falling down the same hole others have in regards to not stating caps in place."
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I've had Millenicom for over a year now. Overall, my experience with them has been satisfactory, and I still do recommend them over other EVDO providers, and definitely over Satellite. However, in recent months they have been steadily failing at customer support and transparency of their policies in regards to downloading limitations. Customers (those with Verizon upstream provider anyways) have been lately receiving emails telling them to curtail their usage if they go over 10GB download in a month. At the same time they claim to be unlimited. This is a direct contradiction and they cannot legally do this, but they're trying to anyways.
Also, they do not have their own tech support. Being a 3rd party provider for Mobile Broadband, they have to hire a call center to handle tech support issues, which I've recently had problems with. My experience has been bad, but others have had no issues. We'll see what happens in the future.
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Review by shelterwatch
UPDATED: 202 days ago
member for 1.4 years, 82 visits, last login: 51 days ago
Mojave,Kern,CA
$60 per month
"Very responsive to inquiries for service, calls returned promptly, polite, US tech support, patient CSR."
"Recent slow speeds. imo a little pricey but no other options than Wildblue/Hughes"
"Lightyears better than dial up, didn't want to sign a 2 yr contract, didn't want satellite"
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Overall, I am really happy with this service. Their tech support people have been so polite and they respond quickly.
Since their tech support and customer service are in the United States, there is no language barrier to have to deal with. That is nice. I've just dealt with Dell for my family member, and it was very hard for my family member and myself to understand the accents. This does not happen with this company.
Last night when I called their toll-free number for help, the man who answered said that they would call me back the next day. Within an hour, I had a phone call from their contracted company tech support who then transferred me to Sprint. That was a pleasant surprise, and not expected.
The problem is still not permanently resolved as my speed went south on April 22, then got better, then slowed way down again.
For a few days, I had decent speed in the 800's and sometimes 500's, but as I try to watch a video, it keeps stopping to buffer. Very frustrating and not dependable, but still connected...just slow.
During optimal times, my download speed was around 875 or so. Since my speed used to be only 28.8 on a GOOD day with dialup, and sometimes way below that, I am still content with 112 download speed which is currently what I have.
Hopefully, I will get back to the consistent speed I have been happy with since last September.
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Review by birdwatcher
Posted: 210 days ago
member for 229 days, 189 visits, last login: a few hours ago
USA
$59 per month
about 7 days
"Fast and reliable"
"None"
"Much better than Verizon and all the rest!"
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I was with Verizon for exactly 2 days, it was just awful, and I returned the modem, but was charged for the whole month and really high taxes and surcharges! For the 39.00 a month deal with them, the total bill was 61.17!! And that was for only 2 days use! Then I discovered dslreports.com and found out about Millenicom! Fantastic! My internet speed is fast and I dont seem to lose my connection either. I had to do a few tweeks, like purchase a router, and once I did that, I found that the speed was actually faster! Go with Millenicom, you wont be sorry!
Followup comments:  hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Same as VZ Millenicom is Verizon Wireless. The only difference is they're a reseller and not an actual provider. You're still bound to VZ's network so if they have an outage or slow down you will get hit with it too.
You also have an invisible cap. | |
| | Rob2647
join:2008-08-12
Rochester, MI | Re: Same as VZ I thought Millenicom used Sprints network? And last I heard Millenicom had no caps. | |
| | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| Re: Same as VZ they use Verizon's network. SlingShot uses Sprint.
Please note our service is not for those who require heroic usage (continual or excessive amounts of any of the following: gaming, online TV, file sharing, video streaming, movie downloading etc).
»www.millenicom.com/mobilebroadba···dex.html
nice way of saying they have caps.
also have you actually called to talk to them? they're staff is rude and very unprofessional. | |
| | | | zetasoul
join:2004-07-08
| Re: Same as VZ Millenicom uses the Sprint network not Verizon. There's no caps. I know this since I download at least 20 - 30 GB a month. I play online games and streaming videos all the time with Millenicom.
There customer service is very responsive, prompt, and professional. I talk to them plenty of time. | |
| | | | | Rob2647
join:2008-08-12
Rochester, MI | Re: Same as VZ I thought so. I would not make since if the reviewer had issues with Verizon but not with Millenicom no issues if they did use Verizon.
If they do got a cap on the service, it must be higher than Sprint, AT&T, and Verzions measly 5GB | |
| | | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: Same as VZ No the network is Verizon. It has been said on here several times they use Verizon. Go look it up.
Also read their site. They may not have a "hard cap" but they do have a cap. It's only a matter of time.
Also if they were reselling Sprint they would have a cap. Slingshot resells Sprint EVDO and was made to put the cap on when sprint rolled their cap out. | |
| | | | | bn1221
join:2009-04-29
Cortland, NY
·RoadRunner Cable
| Correct, and Wrong.
Millenicom is a VZ reseller. They will kick you if you go over 5GB two months in a row. I looked at this for my remote sales force. It is cheaper for my firm to just use crappy free internet or pay 15$ to tether their blackberry. While tethered the BB cannot make calls but that just help keep the data to the allotted 5 GB on the BB | |
| 
NEK
@spcsdns.net
| What Providers Millenicom Resells I think Millicom resells both SPRINT and VERIZON. I have them and have SPRINT. It's easy to tell who your provider is when you go to speedtest.net and do a speed test. It will tell you your IP address and say who it belongs to. It always says my IP address belongs to SPRINT which is correct for me. This should end any controversy as to which carrier is providing your connectivity. | |
| |
MBUser
@verizon.net
| Re: What Providers Millenicom Resells Millenicom uses both sprint & verizon. You can easily tell by just looking at your device. If you have UM175 device, your on verizon's network. If you have the CDU-680, your on sprint. From what I can tell, the users getting the emails if they go over 5gb are for the verizon users, not the sprint users. Sprint has a cap of 5gb but does not enforce it. Verizon however, does enforce their cap. And yes, millenicom should just put this on their site. You can't say you have no caps and then threaten cancellation if a user exceeds a certain amount, that's not legal and their treading a very thin line, if not already going over that line. | |
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 Review by mitchell
UPDATED: 228 days ago
member for 7.4 years, 1980 visits, last login: a few hours ago
Darlington,Darlington,SC
$59 per month
about 3 days
"Clear Ordering Instructions"
"None, so far"
"Better Cost, Same Network as Verizon"
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I looked for months at the providers, I needed my service for travel, not necessarily for home use. Found "M" while reading about "V" service was almost too good to be true. I watched for months while determining that Verizon truly had the coverage I needed. So I went with Millenicom. Why? No add on charges each month, ability to cancel at anytime, Service support that knows their service, not a talking head as at the "v" store.
Happy so far, yes. Mad, yes at myself, for not doing this earlier.
UT175 Wireless USB modem supplied, with Y-cable and drivers CD
Ordered on Thursday received on the following Monday before noon
Here is a sppedtest from today April 10th.
[URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/4495601···G][/URL]
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Millenicom
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·![www.speedtest.net/result/4495601···G][/URL]](http://www.speedtest.net/result/449560127.png[/IMG][/URL]){kind=link}