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Review by kuei12 
Posted: 7 days ago
Fair warning: reviewer joined this month
 Rockford,Winnebago,IL
 Contract price not specified.
 "They used to be good"
 "Deceitful tactics with out dated tech"
 "avoid"
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Millenicom? How about MilleniCON?
MilleniCON lost their contract with sprint. Now they are appearantly with verizon. Instead of getting broadband speeds you now get dial up speeds (115kbts) for the same price. $60/month for rediculously slow dialup. They tried to pull a fast one on their customers by not telling them about the contract or speed changes. When customers called to complain they told them there was a problem with their franklin 680 and they needed to send in for a replacement. In return you get an entirely different (cheap POS) verizon compatable modem.
Now when you call and complain about the speeds being 1/10th of promised broadband speeds they give you the runaround. Then when you want to cancel. Your contract they play the "we never received the device in original box with cd back" game. So, the only way to immediately close your account with milleniCON is to have your bank shut off your debit/credit card you signed up with for milleniCON and issue a new one. Just love being without a debit card for the holiday season.
My recommendation is:
Avoid MilleniCON like the plague. Deceitful business tactics.
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Review by chadd02
Posted: 11 days ago
member for 13 days, 12 visits, last login: a few hours ago
Manchester,Carroll,MD
$60 per month
 about 7 days
"Mobility, convience."
"Cell towers can be tricky."
"Excellent service for those who live w/out cable and satalite"
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I live in the boonies and for a while I thought my only options were satallite or dialup. I found Millenicom from this site and was skeptical. No termination fee? No contract? This must be b.s.! Well.. its not folks. This is a rare example of Here is our product, this is what it does. The only thing is, find out where your cell towers are in reference to where you'll be using this service at. I signed up online, got a confirmation email. 3 Days later I had a package. 5 minutes later (3 to boot up), i was connected to their service.
Only issued I had was emailing tech support. I had poor response time and from what I understand, calling them would have been 1000x better.
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Review by mrcansell
UPDATED: 19 days ago
member for 7.9 years, 154 visits, last login: 3 days ago
Leon,Butler,KS
$60 per month
"Better than satellite or dial-up. Not tied to my home. No contract requirement."
"Outsourced tech support"
"When your only apparent options are satellite or dial-up, go EV-DO!"
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Three months ago I signed up for the Millenicom "BYOD" (bring your own device) plan to use with a Sierra Compass 597 I already owned. Initial setup was painless; I installed the software for the device and plugged it in, then sent the form to Millenicom. About an hour later, I was online. When travelling, I use the device with my Thinkpad. At home, it's plugged into a spare computer that is used as a gateway with Windows Internet Connection Sharing through a wi-fi router to three computers.
Speeds are somewhat variable. On a good day, I get 1.5Mbps down and 600Kbps up. On not so good days, I get 300 down and 50 up. Speed is somewhat tied to the weather; when it's windy speeds drop off somewhat. I am about 8 miles from the tower, and don't have line of sight as there are trees in the way which may account for the variance. Despite the numbers, actual performance is more than adequate. I can open a whole folder of links in Firefox (20 or so) and all the pages load, where on satellite (despite being "faster") most of the pages would time out.
I've had a couple of periods of no connectivity, the latest one required my device to be re-provisioned with a new MDN, but it works well despite that. Millenicom support is an odd beast. They have a 24/7 outsources help line, which works fairly well but for deep technical issues you need to talk to the main office, which is open during west-coast business hours. The main office support staff are very effficient and knowledgeable.
Despite Millenicom reselling Sprint service, you are not restricted to the Sprint terms, so there is no monthly transfer cap or roaming charges. It costs $10 more than basic Sprint service, but is so much more flexible.
I'd recommend Millenicom to anyone who's beyond the reach of normal wired internet services.
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Review by AciD_BurN
UPDATED: 34 days ago
member for 3 years, 22 visits, last login: 25 days ago
USA
$59 per month
about 7 days
"None that I can Find"
"All Bad"
"Stay away from these folks"
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Millenicom is nothing but a reseller and they have absolutely no connection manager software. I specifically asked them if they had their own software and they said yes. What I received in the box was a homemade CD with drivers on it, a used UM175 USB card and a USB cable. They want you to setup a DUN with no user name and password and #777 as the phone number.
Because there is no connection management software, there is no way to peak out or aim an antenna to the best tower. Instead it just picks up whatever tower you are nearest to whether it has 3G or not. In my case I have several towers near me and it naturally hooked up to the one with only 1RXtt available.
I called their "tech support" and there answer was to randomly point the antenna all over the place and keep checking my speeds. They didn’t even know what RSSI or EVDO is!
Their answer was for me to return the equipment for a refund because they are unable to help me. They said they no longer carry the Franklin USB and the Um175 can only hook up to Verizon. I was trying to switch to them to get rid of Verizon and get on a Sprint tower. Bottom line is this company is useless.
Followup comments:  
dMarks
Melting Faces For Fun
join:2007-02-09
Leslie, MI
 ·HughesNet Satellit..
| Connection Manager Software See this post HERE for how to obtain connection manager software for the UM175.
--
Windows XP Pro SP2|AMD Athlon 64 FX-57|2GB Dual Channel RAM|2x GeForce 7950 GT 512MB|250GB HDD | |
| Jack_in_VA
Premium
join:2007-11-26
Mathews, VA | Ignore this negative comment This negative post should be ignored. Millenicom is being unfairly trashed by someone who apparently is a novice at setting up and using wireless broadband.
This is not my experience with Millenicom Sprint Wireless Broadband. | |
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Review by numbitfirst
Posted: 52 days ago
member for 329 days, 13 visits, last login: 52 days ago
Camas,Clark,WA
$60 per month
about 3 days
"Beats upstream provider Sprint at service with no contract, faster than Wild Blue and Dialup"
"Cost increased and saturation at tower at the same time made for inconsistent performance"
"Comcast made it out to the sticks, time to try them out"
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I've worked for 20+ years on computers and have had access to the old bulletin boards of yesteryear. My home is located up in the hills north of Camas Wa and have had few options over the years besides dialup. Which with lousy Verizon local service was maxed at 22.6k They are a company that has no clue to investing in upgrading infrastructure, unless it is extremely high density. Modem bonding with dual lines was next, wow 44k was cruising, for awhile. Not many service providers were out there, none were reliable. WildBlue came up as my next option. Decent service until it rained or snowed, then their servicing policy when the modem blinked out was atrocious. The required a $99 no matter what and another year contract to send a tech out. Tested out Sprint, sent that back within 30 days and got Millenicom. At first i got about 868k down and 300-400k upload. Real decent when compared to bad latency WildBlue Sat or medieval dialup. Now that the service has been out for awhile our tower gets saturated at peak times and performance drops way down to at best 200k download and unbearable uploads, plus Millenicom raised the cost by 10/mo. Comcast finally dug lines down our road this month, time to try them out.
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 Review by hwy67
UPDATED: 101 days ago
member for 1.7 years, 253 visits, last login: 21 days ago
Madison,Dane,WI
$59 per month
"What isn't to like?"
"None"
"Excellent"
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I canceled the Sprint account 21 August and signed up with Millenicom the same day. The amount of time spent from filling out the application to activating the device amounted to 30-45 minutes. That's pretty incredible. Performance-wise--and this is probably just my imagination--this connection seems a lot snappier than 'mainstream' Sprint. Maybe I'll move the Franklin from the ctr-350 and then plug it into a usb port so that I can view some numbers (latency, etc.) but that can wait. Thank you, Millenicom. One final note: Activation was accomplished by simply updating my profile in the Franklin CDU-680. I did not call Millenicom support.
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 Review by netwire
Posted: 111 days ago
member for 7.6 years, 2368 visits, last login: a few hours ago
Mooresboro,Cleveland,NC
$59 per month
"Customer service and support is the best I have seen in a long time."
"There are no bad points that I have seen."
"Great service, no contract, you pay only $59.95 - no hidden or surprise fees!"
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I use to have Sprint Mobile Broadband, then I discovered Millenicom. With SMB I was charged taxes and other "cost recovery" fees; but with Millenicom I pay on simple amount month to month. Another reason for me switching to Millenicom was the download per month limit that SMB has, which is 5GB. Millenicom is still and plans to remain an unlimited mb per month provider. If you have SMB, and are likely to run over 5GB/mo you should consider switching.
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Review by michitucky0
Posted: 112 days ago
member for 1.6 years, 3 visits, last login: 112 days ago
Chaplin,Nelson,KY
$59 per month
about 2 days
"Low latency, unlimited bandwidth, great service, easy setup"
"-"
"After a year and a half with Wildblue, this service is like a dream."
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I have been a Wildblue customer for well over a year now. Dial up was so terrible due to line noise and we are 8 miles from the nearest CO. As an online gamer, things to consider were the latency, download speeds and bandwidth limitations. I was a Wildblue Pro user so the FAP wasn't too severe, but man the latency was.
Around the beginning of June I signed up with Sprint's MBB and was so thrilled to have such great speeds in my area. I chalk it up to the fact that I'm only 3 miles away from an expressway that is lined with towers. Sadly, though, I started reading the rumors about the bandwidth cap and no one from Sprint could give me a sure fire answer. So, within my 30 days, I returned my USB modem and continued on with Wildblue in hopes that something else will come up.
Thank you, Millenicom, for your BYOD package! Yes! I bought my modem on Ebay checking the ESN # and had it shipped overnight and voila! I was in business. As soon as I got the modem plugged in, I called Millenicom support and that had me going in no time. So easy!
To network my home I bought a Cradlepoint router. Since it is just me and my husband, I went with the smaller travel router CT500 and that works great too. Now we're both running happy and I can play my LOTRO on my laptop with no latency and no worries that the next update will kill my bandwidth allotment.
I'm not good with lingo like many other DSLreports.com members, but I'm not a dullard either. I can in all honesty and sincerity tell you that if you have good Sprint data coverage in your area, your best bet is to go with Millenicom. There is just no doubt in my mind I made the right decision.
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Review by ydoucare
Posted: 115 days ago
member for 5.7 years, 1781 visits, last login: a few hours ago
Rensselaer,Jasper,IN
$59 per month
"No contract, unlimited"
"Great alternative to Sprint's new 5 GB cap"
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Just cancelled my Sprint service without ETF due to the new 5 GB cap. Immediately made the switch to Millenicom with the Bring Your Own Device plan. From initial order to being online took less than 45 minutes. A quick call to Millenicom got my device activated over the phone in less than 10 minutes Can't really say I've had a better experience in customer service from any other company.
Followup comments: 
Soonerfan
@spcsdns.net
| Millenicom I have been thinking about switching to Millenicom. I have been using the Sprint Mobile for about a week now and have used almost 4.5 GB.. so I know I am going to go well over the 5GB cap.
When you canceled your Sprint service, how long did it take before your modem went dormant? | |
| | ydoucare
join:2003-03-12
Rensselaer, IN
 ·Millenicom
·Sprint Mobile Broa..
| Re: Millenicom said by Soonerfan :
I have been thinking about switching to Millenicom. I have been using the Sprint Mobile for about a week now and have used almost 4.5 GB.. so I know I am going to go well over the 5GB cap.
When you canceled your Sprint service, how long did it take before your modem went dormant?
It should go on the last day of the billing cycle. In my case, it was Aug. 6th, which was about a week after I called CS to cancel. Since my card is attached to my server, I had actually been connected most of the day on the 6th because I leave it connected 24/7. I needed to reboot my server for a software update, and upon trying to reconnect, that's when I could no longer connect. So you may be able to squeak by with an extra day or 2 of service if you leave it connected during the time it's supposed to get cut off. | |
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Soonerfan
@spcsdns.net
| Re: Millenicom Thanks.. I should have thought have that.
I am connected 24/7 myself via a CTR-500 router. Sounds like I might as well cancel tomorrow, since it sounds like once Sprint finally shuts off access, it doesn't take too long to get it started with Millenicom. | |
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 Review by caribconsult
UPDATED: 123 days ago
member for 5.7 years, 759 visits, last login: 2 days ago
Mayaguez,Mayaguez,PR
$49 per month
about 7 days
"Excellent deal, good tech support, portable"
"none so far."
"The best WBB deal around, a definite alternative to satellite"
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I was a disgruntled Hughes satellite user, and to make a long story short, I finally got out of my contract with no penalty, and they gave me a partial rebate for what I spent on gear.
After trying out Sprint to see if I had enough signal, which I did, I switched to Millenicom.. Millenicom's offer was almost $20 month less, with no contract, and they also used a better device, the Franklin CDU 680 USB modem. MC is a sprint reseller so they operate over sprint's infrastructure. If sprint works, they'll work.
They sent the package (modem and router) via Post Office Priority mail and it arrived in 4 days, and everything was up and running that afternoon, and within one or two afternoons of reconfiguring computers and devices on my existing equipment, all wireless systems were operational and everything was working nicely on my 3 station network. My setup has had so many different types of IP connections that getting rid of the old tweaking was half the job.
Even before I owned their product, I had several good conversations with their tech support people and I was impressed by their desire to make it happen for you, with no BS.
So the choice was clear. Millenicom also offers a good deal on a compatible router, the Assent Wireless MBR-400, and they charge $50 less for it than if you bought it retail. So when you add it all up, it's a very good package for the money, it works smoothly and it's far superior to satellite in every aspect. Three cheers for Millenicom, and let's hope they grow and don't lose their personal touch.
UPDATE 8/1/08: MCom has raised their fee to 59.99/mo, but it is still uncapped and still works nicely, and still no contract required. They've also opened up their service to users who have their own devices.
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