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 Review by USAOwnz 
UPDATED: 53 days ago
member for 6 years, 3153 visits, last login: a few hours ago
 P.R.C.
 $36 per month (12 month contract)
 about 11 days
 SBC
 "Speed is not too far from advertise, and pings are amazing!"
 "Non so far"
 "Get it!"
| Pre Sales information:
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(ratings match consensus)
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Well, here is how it goes I was just surfing around and for a joce I went to sbc site and went to the residential section to look to see if it was availible. At the time I didn't know it was so it was just for fun, and long and behold it was; however, only the cheapest package 384/124 great considering the fact that other ISPs won't even bother. Now, I ordered it at the 7th of November, but the order got a little corupted, I guess, and I had to order it a week after. Now it was scheduled for the 19th, I got my self-install package the 14th, afterwards I got my service activated the 18th! When I hooked it up I got 164/100 speeds, ugh, but my dad and I got some heavy duty line and hooked it from the telephone box to my room and now it is 324/218! now that is a much more respectable speed and I get 40-90 pings in east and west servers the highest it ever goes is 120 in america's army. Their tech support is crap, they really need to fix that. Though the DSL reports techs kick ass and are very knowlegible.. If you have XP you won't need to install all that other softawre because you can just connect to it via your XP connector.
Overall, I recommend it if you don't have anything that exceeds the criterea of SBC or if it is cheap cable that you can get 10-40ms.
Update:12-08-03
I just got my Deluxe package upgrade activated even though I am 13500 feet from CO, I get a steady 1.3/324, it is great!.
Have not received upgrade to pro package, that's really bad.
SBC's lack of Fibre program is dissappointed, and they have piss-poor speeds now for the price. Moreover, one of the reasons for this is that DSL has limitations on distance, but still. Only solid good thing they have is that they won't cap you or give you any crap. Speed is the only issue, if you can get by that, then SBC is the best.
Verizon is beating the living crap out of them with thier FIOS service, with those fantastic speed, and the fact that Distance is not that much of an issue. Even if they eventually adopt ADSL2+ there still will be the issue of the distance.
2.9.2008 Update:
Been solid, but same speed for the past years
28.09.2009 Update
It's still running well, unfortunately I haven't had a speed upgrade due to the technical limitation of DSL, and the fact that we only have a C/O which is about 4 km away. Still, not complaints, it's been like a tortoise. Slow, but steady and never quitting.
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 Review by gauntlet136
UPDATED: 61 days ago
member for 8.5 years, 362 visits, last login: 47 days ago
San Jose,Santa Clara,CA
$55 per month
about 8 days
AT&T
"Fast connection and cool new features over DSL"
"Missed install date ... what tech support?"
"Pleased with the experience"
| Pre Sales information:
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I have been an AT&T DSL subscriber since 2001. When I saw VRAD installation activity near my house last April, I got excited at the prospect of gaining access to Uverse. I continued to watch throughout the summer as fiber optic cable was laid and power finally applied to the new VRAD in August. About a week later, I checked for service availability on the Uverse web site and was allowed to schedule an install ... WHOOP!
I replaced my landline and DSL with Uverse’s unlimited voice (VOIP) phone service, “Max” high-speed internet (up to 12 Mbps down), and the U200 TV package. Although I could have scheduled the install as early as 5 days from my order date, I chose a Friday morning so my order to live time turned out to be 8 days. The installer showed up 30 mins into the 2 hour window provided by the scheduling tool. He surveyed my condo, and he and I discussed my options. My condo is about 20 years old so it only has Cat 3 wiring to two rooms as well as old coax to the family room and an upstairs bedroom. I have been running a wireless home network so the installer and I agreed that running the Uverse signal to the family room via coax would be the best choice. From there I could hook up my existing wireless router to the Uverse residential gateway (RG). The RG would sit right next to the Uverse DVR providing a signal to the TV in the living room and my wireless phone base station would be relocated from the kitchen to the family room as well. I was happy with this setup as my condo does not allow for easy installation of Cat 5 wires in the walls without significantly ripping up walls which was (and still is) not an option.
From start to finish, the installation, account registration, and checkout was complete in under two hours. Because my servicing VRAD is about 300 feet away from my front door, I have a VERY strong signal. My line stats follow:
DSL Down Up
Current Rate: 25216 kbs 2048 kbs
Max Rate: 61880 kbs Not Available
Current Connection:
Current Noise Margin: 26.5 dB Not Available
Current Attenuation: 10.6 dB Not Available
Current Output Power: 14.3 dBm -25.4 dBm
Service has been exceptional (speed tested at ~11.1 Mbps down and ~1.4 Mbps up), the HD picture quality is better than what Comcast provides, and the features included with the Voice service are appreciated. My wife and I were able to keep our e-mail addresses dating back to the “pacbell.net” days. As a bonus, our order qualified for $250 in rebates.
Very pleased so far ...
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 Review by Logan 5
UPDATED: 64 days ago
member for 8.4 years, 3660 visits, last login: a few hours ago
Hayward,Alameda,CA
$45 per month
about 5 days
SBC
"Service Since 1999 has been good. AWESOME!! BBR AT&T Forum Techs!"
"10+ years later and Tier I Tech Support is STILL 'Hit Or Miss'..."
"Naked DSL is the way to go if you dont need a landline...."
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I have had PacBell Residential DSL since it was rolled out in my area in 1999. At that time when I placed the order which was $29.99/month for the first 3 months then $39.99 after with a 1 year contract & free modem, I was told that the best speed I could get was 768/128 because I was 18,500' from the (at the time) closest CO.
I went ahead and ordered it and have only had 2 outages up until last week, when their mail server(s) was acting up and was down for several hours. Of the 2 prior outages, one was my fault the other Pac Bell's, so 2 total outages in 4 years.
When I followed the guidelines in the BBR Pacific Bell Forum on how to get my line speed 'upgraded' I called and was surprised to discover that I should have been getting 1536/128 service all along and that my line was always capable of that speed....regardless of what the install tech told me back in 1999.
Can I recommend Pacific Bell/SBC DSL for new users? YES! but that yes is qualified with the understanding that you do your homework on DSL technology & service offerings FIRST before dealing with them, otherwise you could get yourself into a situation you might not want to be in otherwise.
SBC is not the ISP for the complete n00b or people who need lots of handholding....remember it is what it is, but if you know what you are doing, It can be a very easy process from the time you place the order to the time you go live.
UPDATE: 08/2003
I recently had my original PPPoA DSL Modem die a smoking death (I DID have it since 1999), so I went and found a replacement modem on Ebay...turns out it was PPPoE, so I had to get the techs from the Broadbandreports.com Pacbell/SBC forum (Toaster2k) to re-provision my line. I am now getting an even FASTER upload speed (215k) and was taken care of in just a few hours from my initial dealings with the guys in our forums. Pacbell/SBC is still what it is...but these guys are making it better and better ever day!!
UPDATE: 06/07/04
Called about a month ago to see what current packages with higher speed tiers were available and was told that I'm still too far away from a CO or RT to get anything faster than my current 1.5/256k service. I asked them how I could get that cheaper since $49.99/mo was expensive for that service. They were able to re-rate me for another 1 year contract all the way down to $26.95/month..!
I guess it was an even trade since I couldn't get anything faster for the old price, I got the old service for a new lower price. It's on my bill now and life is good!!
Pacbell/SBC is still what it is...but if they are willing to deal like they did with me, that goes a long way toward keeping me a loyal and satisfied customer in the future.
UPDATE: 07/18/05
A new year and a new promotion. After waiting a reasonable timeframe to take advantage of the latest and greatest deal that SBC has on Basic DSL, I am now the proud owner of my service for only $14.95 per month! Like I said above, if SBC was willing to deal (they were) it did indeed go a long way toward keeping me happy, because honestly before the $14.95 promotion, I was seriously considering Comcast and their 4.0/384 deal that I could have gotten for a VERY competitive price.
UPDATE: 10/25/05
Nothing really new to report except an outage in my CO back in September that had me down for 2 days...Was told it was a temporary 'glitch' but it's odd that only after I complained about my complete loss of signal and sync (though my router showed me otherwise) did they take me seriously enough to look and fix whatever failed at the CO.
UPDATE: 05/31/07
Another new year, another plea for help in getting upgraded to something faster then my entry level 1.5down /384up. THIS TIME, things are much different and not in a bad way either! I requested prequal assistance in the AT&T Direct Forum and I was able to after talking to one of the Forum techs there, FINALLY get my speed package increased to 3.0down/512up for $5 month more then I was already paying. I'm on a new month to month agreement & while I was told the upgrade would not happen until 6/4/07, I am already seeing 2.1down and 418up on speedtests so there was ZERO wait time.
Am I happy? - Sure am, it's about time someone took me seriously and listened... 
UPDATE: 06/23/07
Holding strong at about 2.6-2.7 down and 488-495 up. What's remarkable is that I am getting almost the max rated capacity out of my connection (TCP overhead wont let me get the full speed) with being 18,500' feet from the CO... I was told that I might drop signal and have to be throttled back down because of the extreme distances involved but in the last 24 days since my previous review, all is still good and my signal to noise ratio has actually improved..
A BIG thank you to the Techs in the AT&T Direct forum for doing what the standard Tier I/II AT&T Call Center Techs were afraid to do.
UPDATE: 02/01/09
I moved back in October, 08 and the place I moved to was far closer to the CO then my old one was, so I was able to cancel my old DSL/telephone service and re-subscribe to the Elite Tier (a.k.a "Naked DSL") for only $44.95/mo. ! On Speed tests I am averaging 5.1-5.2mbps down and 603kbps up so it's definitely a HUGE improvement! No problem and everything is working well and latency is low so gaming is better then ever! Plus no monthly caps doesn't hurt either!! =)
UPDATE: 09/17/09
Actually nothing new to report since my last review except to say that even if I were to ever leave AT&T I'd still get to keep my old legacy @pacbell.net email address....I'd be able to use and access it through att.yahoo.com which is huge as it gives me even more choices then before!
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Review by mikek753
UPDATED: 81 days ago
member for 7 years, 743 visits, last login: 72 days ago
San Jose,Santa Clara,CA
$52 per month (12 month contract)
about 10 days
SBC
"tech. support"
"price, customer support"
"customer support waiting time is killing, don't match Comcast $19.99 price"
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I didn't rate Tech. Support so there isn't Customer support categories.
Tech. support - tech. people are great, where Emerging product dept the same as bad. Waiting time on phone usually more then 30 min then they will ping-pong you to another one and again another 15 - 30 min waiting then after 1 hour they will tell that order was placed and in the next two weeks you'll see these changes. But after 2 week nothing happened. I called to Tech. Dept. and was told that they can't do much so my "profile" still has old data and I need speak to Emerging people that just they can allow do something to tech. So, I'm again waiting on hold about 30 min to talk to Emerging dept. (1-888-884-2375).
Update 08/2009:
In the past years Comcast increased speed and lowered price. The last offer from Comcast was $19.99/month for 12 months for 12mb/s, where SBC wants $34.99/m for 6mb/s
I was not ready to drop SBC/ ATT, but soon I'll.
Why to pay more for less speed?
the price includes land line.
Followup comments: 
Logan 5
Be Seeing You
Premium,MVM
join:2001-05-25
The Village
 ·Pacific Bell - SBC
| Price Matching for Broadband? Since when has there been the expectation that "Comcast must match AT&T pricing" or "AT&T must Match Comcast's"?
Both of those companies try to run a profitable business which means that they put out a product at what they feel is at a fair market value but it's obvious that you don't feel that way...
Playing one against the other because you aren't willing to pay the price that everyone else does is kinda Sleazy IMHO plus you are trying to compare DSL and HSI which are two completely different technologies...
If you absolutely *have* to try and lowball for the cheapest price you can get, at least do it with a company offering the same type of technology as the one you are trying to get the low price from.
And yes, I am a happy AT&T DSL user... been that way for over a decade now.....
No wonder AT&T wouldn't give you the time of day when you tried that with them.... what were you expecting?  | |
| | k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL
| Re: Price Matching for Broadband? said by Logan 5 :Since when has there been the expectation that "Comcast must match AT&T pricing" or "AT&T must Match Comcast's"? Both of those companies try to run a profitable business which means that they put out a product at what they feel is at a fair market value but it's obvious that you don't feel that way... Playing one against the other because you aren't willing to pay the price that everyone else does is kinda Sleazy IMHO plus you are trying to compare DSL and HSI which are two completely different technologies... If you absolutely *have* to try and lowball for the cheapest price you can get, at least do it with a company offering the same type of technology as the one you are trying to get the low price from. And yes, I am a happy AT&T DSL user... been that way for over a decade now..... No wonder AT&T wouldn't give you the time of day when you tried that with them.... what were you expecting? To criticize the review, Comcast's offer for 12 months will go up more than what AT&T wants for the highest DSL speed.
But to defend the reviewer, AT&T does not have their shit together, period. AT&T's records are out of date, their CSR is as useful as talking to a brick wall...I mean its just horrible. In fact, if I didn't talk to the guy at the CO, Homer Glen to THIS DAY still would not have DSL due to the fact some lardbutt can't keep the records up to date. AT&T claimed that we couldn't get DSL because we had a duplexer or something on our line (which we didn't) which prevents the use of DSL. The tech at our CO was sympathetic enough to call his supervisor and they got it worked out through him.
I honestly think that AT&T could be infinitely more profitable, but they just don't care.
Services works great when it does work....but you better pray you NEVER have a problem because if you do - the only way to actually get someone who cares would either be a EECB or a BBB report. | |
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 Review by grendal
UPDATED: 109 days ago
member for 8.1 years, 1986 visits, last login: a few hours ago
Fremont,Alameda,CA
$35 per month
about 9 days
SBC
"relatively stable, good speeds, good price"
"nothing major yet"
"good speeds at a good price."
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No major issues w/ Elite plan for the last 5 years.
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 Review by rameus
UPDATED: 141 days ago
member for 8.8 years, 3939 visits, last login: a few hours ago
Martinez,Contra Costa,CA
$35 per month
about 1 days
SBC
"Reliable/Speed/Price"
"What's not to like?"
"Prices dropped and speeds increased- again!"
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Had it for 2 years. Good speed 'cause I'm close. One outage and a couple E-mail issues since install, For the most part, it's been reliable. Running Cayman DSL, all is well. Running 5 machines on (11) 100meg ports. Don't need support 'cause am qualified and support myself. (I here the support is lacking though). Anyhow, beats the SNOT out of dial-up.
Would I go with cable to save money if it were available, I would.
Just renewed to a new 1 year agreement with a monthly savings of $15 for the entire term. Promo pricing was worth the phone call. No changes to the account were made accept for the billing amount.
Update: 02/06/04
Upgraded to 6/384-608 in mid Dec. on 12 mo. contract for $99.
Prices drop on Feb.2 and now I get 6016/608 for &45.00.
Where else are you gonna get a DSL deal like this?
Beats me!
Update: 06/08/05
Still solid on 6016/608. Going on 6 years now on my copper CO line in a 60+ year old house.
Would I change? Why?? For those who can get it, it's only getting faster and cheaper.
Update: 04/03/07
upgraded to Elite- 6016/768 on 04/02. Time to live: 12 hours, WOW!
Saving $10.00 a month from previous tier and how can that be bad.
Update: 03/08
I don't see myself going anywhere else anytime soon........
Update: 07/09
Still on and still stable. I think Uverse will be available here soon, if not all ready,
new VRADs all up and down Pine street, Prolly won't jump though. Call me old fashioned but I still like my line powered land line. Hey!, it's California.
Followup comments: 
Uverse User
@sbcglobal.net
| Still Copper I have had U-verse now for nine months and love it. It is fiber to the CO and still your old copper drop from the pole. 18/1.5 for less than $60 per month with their promotion. Great tech support before, during and after the install. Very happy customer. | |
| giraffedata
join:2009-07-11
San Jose, CA
| tech support matters even when you can run your own system I don't think I've ever hated a business relationship more than my relationship with AT&T, due to the lack of support. And I am an Internet engineer. So I don't need AT&T to tell me how to configure my router, but I do need AT&T to configure AT&T's router. Three times in three years, AT&T's system broke and they simply don't have a system in place for a customer to report that and get it fixed. Going through the support system that is designed to help non-technical customers fix problems on their end is a painful, time consuming process. I once spent 3 whole hours transferring around before they let me talk to a person who could speak IP and type the commands to fix the problem.
BTW I am an unusual user with an unusual old grandfathered AT&T product: a static IP address subnet routed through the DSL subnet. I pay $65 a month for it, but would gladly pay more if when the service stops working I could call up an engineer and have him fix it.
Oh, and I moved down the street once, and they messed that up. I was without service for a week, and part of it was just a mandatory 6 day waiting period to see if things come alive normally, at the end of which you are allowed to call and report that it doesn't work and they type the commands to turn on the service while you wait. That's the kind of product it is -- low prices made possible by not paying people to do customer service.
If I knew of a smaller, more expensive, less reliable company from which to get DSL, I'd have switched a long time ago. | |
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Review by setaylor
Posted: 154 days ago
member for 7.9 years, 828 visits, last login: a few hours ago
Sonoma,Sonoma,CA
$36 per month (4 month contract)
AT&T
"cheaper than Comcast"
"Awful customer service"
"Avoid like the plague unless you are broke or desperate"
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I install highspeed Internet for many businesses and individuals. I cannot tell you how horrified I am when I hear "they just signed up with ATT".
Rarely has an installation gone smoothly, especially if there's something tricky like you used to use Earthlink DSL and now you are switching.
One hand does not talk to the other, and those hands are all in the 3rd world. Once you get through their overloaded call center, you invariably get transferred, often dropped, then told to call another number that is no longer active. Each time you have to start from scratch.
This is NOT a high-tech company. They are good at advertising and billing. They are awful at provisioning, awful at technical service, and awful at internal coordination.
PLEASE do yourself a favor and don't cheap out if you can at all avoid them.
Followup comments:
mike73
@pacbell.net
| wrong impression of att Sound like you work for the cable company, I used to do some work for them. But even Time Warner is an At&t customer, we sent all the converter box activations thru DSL because time warners own system was too unreliable. Most of us techs had satellite and DSL at home.
Since ATT was bought out by SBC the call transfers to the black hole have almost disappeared. I always get a english speaking person quickly. All my installs have gone smoothly and troublefree. Have you read about comcasts install experiences lately? | |
| 
Technogeez
Gone but not forgetting
Premium
join:2007-01-20
1 edit | Is this legit? Too bad they can't have UVerse... which is working great for me...!
--
Read your contract and TOS before signing anything. | |
| setaylor
join:2001-12-27
Sonoma, CA
·Pacific Bell - SBC
| Well, I'm legit at least in my own mind No, I don't work for Comcast, and yes, my complaints are legit.
Where ATT drops the ball completely is in their customer service phone-routing-from-hell to every third world cheap labor country they can exploit. Given that they are a phone company, you would expect this merry-go-round to at least work...but they drop transfers left and right.
Uverse is nice if you can get it, but the customer service aspect still looms.
Comcast will roll a truck same day if you're a business customer, at least around here. ATT? Good luck, and only after finally getting to the right person.
I'm only calling it like I sees it as an IT consultant. I have no real complaint against their technology or the reliability once properly installed. It's the support that's the problem, and that's a management issue. | |
| 
royphil345
Premium
join:2004-12-10
Lakewood, OH
clubs:
| Good DSL... Haven't had the best luck with service... I've noticed maybe 3 or 4 short interruptions of service in 5 years...
AT&T DSL is very reliable, but the service can be very poor. Took me 3 calls to get them to properly subscribe me to the service plans I wanted... and they kept blaming me for probably not being clear with the last person. The customer is always wrong at AT&T i guess... when they repeatedly try to jack up your bill a little. Why would repeatedly blaming me using the exact same words be part of their training? Hmmm... this seems to happen often... Could it be maybe INTENTIONAL? How much clearer than "this is the only service I want and this is the price on your web site... no additional options" can you be???!!!
If you ever have a billing issue, God be with you. If you ever have a technical problem, the guys in the AT&T room here will take EXCELLENT care of you. For gosh sakes... don't call though.
And for the record... outsourcing call center jobs does not exploit workers in other countries. They live like kings compared to the other people in their country and actually have a higher standard of living than an American with a minimum-wage job. Who outsourcing and illegal labor exploits is the American people who are subjuct to a treasonously and often illegally manipulated job market. Supply and demand... The lowest bid always wins in "globalism" and the status quo will becomes the lowest standard of living in the world. What we are seeing now is the American economy and standard of living adjusting to treasonous "globalism" and the issue not being addressed. Both parties in the 2-party system fraud have agreed to keep the issue "outside the box". | |
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Review by danielr83
UPDATED: 155 days ago
member for 2.4 years, 285 visits, last login: a few hours ago
Fresno,Fresno,CA
$30 per month
about 4 days
AT&T
"Fast and reliable."
"None"
"Great value for the price."
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6/17/09
Canceled the service due to needing faster speeds. I was only able to get Pro service at my location. Service is excellent in my area. I have no complaints other than not being able to receive faster speeds. I would recommend this service to anyone.
4/1/09
I was just setup on the Pro dry loop plan this past Friday and everything is working great. The service is an excellent value. I was able to get the same price as having a phone line because my wife has a cell phone through AT&T and they gave me a bundle discount. I wish I was able to get the Elite plan, but this will do just fine. I know numerous people with this service and have not heard any complaints. I would recommend it to anyone.
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Review by halohalo
Posted: 173 days ago
member for 173 days, 1 visits, last login: 159 days ago
San Jose,Santa Clara,CA
$29 per month (12 month contract)
about 6 days
"Works solid"
"none"
"AWESOME!!!!!!!!!!!!!!!"
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I had pacbell when i lived in mountain view and never had problems, now its sbc and theres nothing to report except it always works fast. my friends even play cod4 here because their dslextreme connection is so laggy
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 Review by BeaverHunter
UPDATED: 179 days ago
member for 8.8 years, 3650 visits, last login: a few hours ago
Palmdale,Los Angeles,CA
$35 per month
about 5 days
AT&T
"when It's working It works great!!"
"Lag issues, but they do fix them, and slow dns servers"
"I love the speed I get: 6016/608"
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I just upgraded to the expert package in mid march 2004. the speeds are awesome. i still have this package to date.
Update to my Review 05/25/09: I still have the Elite - Expert package and its still running very good. its at 6016 - 768 and i get 5118 - 659 in my house thats after the 15% TCP-IP over head.
I had an issue with my line about two months ago but they got it all fixed up the very next day. I still recommend Pacbell- AT&T service its been very good to me.
Update to Review 12/22/07: Everything has been working good still except a few times their DNS servers came to a crawl. I had a bad box somewhere underground and when I called they came out dug up the concrete and fixed the issue ASAP. After that its been working good again, they even gave me another DSL modem because they were thinking at first it was a bad modem, which it wasn't. So to this day I'm still happy with the DSL service I receive from them.
Lately once or twice a month it lags so bad your lucky if you can download at 3.1 kb slower then a freaking modem but your upload stay the same. there has been many threads on this issue and Pacbell hasn't done onething to fix it, and yes I have made threads on this issue as well as others too.
Update of Review 04/18/05: I just went through a Line failure on the DSL side only. Toaster and Beachboy helped me out a lot, I thank the both of you for your help.
SBC sent out a line tech and he said yes the line was bad, and he setup Maint. job for my line but after the time past it wasn't fixed. I then called Maint. myself and I let them know it wasn't fixed and then they scheduled out two people, a line tech and Maint. person and after they both worked on my line I'm happy to say its all working great. Great work SBC
I have had this service for over 5 years now and I have only recommended SBC.
Please keep up the great work you have been doing.
Thanks Pacbell
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