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Review by davidl 
UPDATED: 266 days ago
member for 1.3 years, 350 visits, last login: a few hours ago
 Vaudreuil-Dorion,QC
 $40 per month (month by month)
 about 14 days
 Bell Canada
 "can't think of any"
 "connection is sometimes very erratic, service is throttled by Bell, never get even close to the 5 mbps download or 800K upload"
 "Overbooked, service in evenings is terrible...get Teksavvy"
| Pre Sales information:
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Was originally with Delphi communications in Montreal which was bought up by Look. Look was okay for a while then the service disappeared for 24 hours. Ever since then the connection has been spotty. Also:
- Torrents are throttled
- No newsgroups
- Never even get close to the 'up to' 5mpbs download or 800K upload
- Can't direct email support, have to fill out pesky form and wait for days for canned response
Update 20Feb 09: After a spotty net connection for about a year, somebody at Look or Bell flipped a switch and we're getting a solid 3.9 Mb/s download and 620 Kb/s upload...marginally more happy
Update 03Mar09: Spoke too soon, the service works okay in the morning and early afternoon but then goes down the tubes around 4:00pm ...after that, you can barely load pages until 2:00am. We've complained before about service quality and all they did was give us a boilerplate PDF on wiring...we've changed all our wiring and it's not that. Their site says that they're selling all or part of their business...hopefully Teksavvy buys us out 
Followup comments: | Forums » comments on review of Look Communications |
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Review by vintagewino
UPDATED: 1.8 years ago
member for 6.3 years, 699 visits, last login: a few hours ago
Grimsby,ON
$42 per month
Bell Canada
"None"
"Terrible tech support. No news groups. Horrible speed."
"Very poor value for the money"
| Pre Sales information:
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Started out originally with Internet Direct. With I.D., there were absolutely no complaints. Then I.D. was taken over by Look.
Once Look took over, prices started going up. Was told speed also went up, but I have never seen a speed increase. Supposed to be 5000/800, but I'm typically 1700/320. CO is 7500 feet by sight (12000 feet by cable) to demarcation point. They refuse to try to do anything to increase speed, except blame Bell. Stats from Modem: xDSL linestate up (downstream: 1728 kbit/s, upstream: 384 kbit/s; output Power Down: 17.0 dBm, Up: 11.5 dBm; line Attenuation Down: 54.0 dB, Up: 31.5 dB; snr Margin Down: 18.0 dB, Up: 18.0 dB) Not great, but not terrible. Checking with Bell says I should be able to get close to 7MB! (yeah, right!).
After complaining to Look today, I got a surly e-mail back from them saying 'this is all we can do, live with it.' Now in the process of leaving them.
At $39 + taxes, poor speeds, no newsgroups, terrible tech support ... NOT a good deal!
Update 10/26: Got home to find things faster. Checked my modem, profile now 3000/512. Helped a friend of mine who is at the end of the line according to Bell, but using Look - 4200/675. If one can have results like that near the edge, I wonder how far past the edge I am? More to be done ...
Update 10/31: Letter in the mail today from Look stating rate increase of $2/month + tax(es) effective Dec. 1/07.
Update 11/17: They hold you to a 30 day cancellation wait. Last day 12/16. Can't wait ...
Update 12/17 - Last day yesterday. With Teksavvy now. Same everything else. Now 5 MB d/l premium pkg. Have NEVER seen this speed before. And less expensive, too! Bye, bye, Look!
Update 01/26: Had to call to get my unused time credit 01/02. Was posted to the CC 01/10. Somehow, I don't think I would have seen it had I not called.
End.
Followup comments:  
Bellunder
@teksavvy.com
| What no NEWSGROUPS! I've heard it said the surest way to lose all your subscribers is to cancel newsgroup service.
Newsgroup service is an integral part of internet services and the internet experience. For
many people it's the only reason they sign up in the first place. It's outlandish to think an isp
can actually think they're getting away with something as deplorable as this. No wonder
look is now all but defunct. No newsgroups = no existents. | |
| | vintagewino
join:2003-07-22
Grimsby, ON
 ·TekSavvy Solutions..
 ·magicjack.com
·Look Communications
| Re: What no NEWSGROUPS! Yup! Can you believe it? They dumped the newsgroups well over a year ago - about the time they went to the supposed 5MB AND raised their prices.
I'm getting very weary of trying to talk to these folks. They blame Bell for bad lines, and Bell says it's their problem. There will likely be one more communique this week. Don't need this garbage. Will likely dump DSL for a week or so, then go to a new ISP. | |
|
looknomore
@look.ca
| lookcommunications Just received my notice of price increase, after canceling my service with Look. Always had reliable service, until the beginning of October, when Look dropped my DSL service from Fast mode 3008 Dload to Interleaved Mode at 1728 dLoad. According to Look, I was over capacity on the upload and they were not going to correct the download service. Bell advised me that the problem was inside. Low and behold, after several calls I had my service restored, but since neither company was telling me the truth, I now search for a new ISP. | |
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Review by HKPolice
Posted: 1.8 years ago
member for 7.2 years, 1340 visits, last login: 20 days ago
Scarborough,ON
Contract price not specified.
Bell Canada
"No caps"
"Max MTU of 1464 instead of the usual 1492 which limits top speeds, poor customer service."
"AVOID."
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Max MTU of 1464 instead of the usual 1492 which limits top speeds, poor customer service.
One time, I got dropped down to the 3Mbit profile from 5Mbit even though my line stats are almost perfect (24.5db SNR, 7.5db attenuation). I called them up to get it switched back but they wouldn't until I said I'd like to cancel.
Then finally they called back and put in an order to bell to switch me back to 5Mbit sync profile.
Followup comments: | Forums » comments on review of Look Communications |
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Review by iooi
UPDATED: 2.2 years ago
member for 7.3 years, 46 visits, last login: 210 days ago
Toronto,ON
$45 per month
Bell Canada
"None"
"Horrible Technical Service / Technical support ppl lie"
"If you want headaches, then look into look.ca"
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Look.ca is horrible. From the 30+min tech support call waits, to being lied to...I would suggest everyone not to use this provider.
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Review by ftcnt
Posted: 4.8 years ago
member for 5.7 years, 1485 visits, last login: a few hours ago
Toronto, ON
$37 per month (7 month contract)
about 14 days
Bell Canada
CLEC party: Bell Canada
"Cheap promo deal"
"Bad technical support and customer service, down times are prolonged and unpredictable"
"Even with the promotion deal of 4 months at 25, i wouldnt use it."
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I wouldn't use look.ca Too many problems with technical support and network stability. I do not recommend it.
Followup comments: | Forums » comments on review of Look Communications |
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Why stick with them all this time
look blames bell, bell blames look