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Review by fallingover 
UPDATED: 35 days ago
member for 330 days, 28 visits, last login: 12 days ago
 Los Angeles,Los Angeles,CA
 Contract price not specified.
 "solid performer"
 "Too Expensive compared to voip.ms (and others?)"
 "You can do better elsewhere"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
++++
Update October 19 2009
I changed the value for money rating to a 3 in order to remove the 'stain' of a negative review - the only one. It still makes my point that Callcentric charges too much for what it delivers.
+++++
Update October 18 2009
Quick update. Nothing has changed my opinion about this company. They do a decent job, but charge too much. I cannot understand what their problem is - misplaced resources, high cost of labor?
I will continue to use them as a fallback until the money in my account runs out, and then find a cheaper fallback.
In the last year or two, a reliable, good-sounding connection has become standard among all but the junkiest providers. You should not have to pay a relatively high price for good performance. But if you use Callcentric as a fallback, that is what you are doing. Even if you use it as your main voip provider, you are still overpaying compared to Voip.ms, and, I'm sure, others.
What value for money are you getting in that case? It seems to me, not a great deal. Because of that, I have lowered my estimate in the 'Value for Money' category.
+++++
Callcentric provides good service, but I can't see using it except as a fallback, because it is too expensive compared with voip.ms, and probably others.
VOIP.MS has every feature that callcentric has, except for calling card, and in addition has incoming call handling that is practically like having an asterisk server - callcentric cannot touch it. VOIP.MS also has simultaneous ring which callcentric does not have. And VOIP.MS has large numbers of DIDs, as many as callcentric. Callcentric sounds good, but no better than voip.ms; it is reliable, but no more reliable than voip.ms.
Yet callcentric charges more for outgoing calls: 1.98 cents/minute, vs. voip.ms's 1.05 - 1.49 cents/minute; it has a higher setup fee for DIDs (3.95 for callcentric vs .50 to .99 for VOIP.MS).
Having used both vosps for some time, I feel that callcentric is asking too much for what it provides. It is not competing, and will not get my business except as a fallback.
Followup comments:  nitzan
Premium,VIP
join:2008-02-27
 ·ViaTalk
 ·Comcast
| Support... You're comparing voip.ms - who's support has been rated pretty poorly in the past - to CallCentric - who has some of the best support ratings in the industry.
Support costs money, it's a fact. You can't provide quality support at voip.ms's prices. You get what you pay for. While voip.ms chose to give you cheap prices and questionable support - CallCentric chose to give you full quality support at higher prices. They're not trying to rip you off - they're trying to make enough money to pay for their support engineers.  | |
| | fallingover
join:2008-12-28
Los Angeles, CA
·voip.ms
·Callcentric
| Re: Support... said by nitzan :You're comparing voip.ms - who's support has been rated pretty poorly in the past - to CallCentric - who has some of the best support ratings in the industry. I can't comment on past support problems with VOIP.MS, but from my experience over the past year - half a dozen questions, problems, or suggestions that I made to support - I was answered usually within hours and always to the point. And I think other recent reviews of VOIP.MS agree with that.
When I have contacted callcentric support, I received the same good support service - but it was no better than that of VOIP.MS.
Support costs money, it's a fact. You can't provide quality support at voip.ms's prices.
Apparently you can.
You get what you pay for. While voip.ms chose to give you cheap prices and questionable support - CallCentric chose to give you full quality support at higher prices. They're not trying to rip you off - they're trying to make enough money to pay for their support engineers. | |
| | | 
cc user
@comcast.net
 from:
RiverMerger
| Re: Support... Callcentric is not aiming at being a budget voip provider. Nor would I want them to be. I would rather pay a few cents more and have them around, rather than see them fail like many other voip carriers.
In the end, may the best voip company win. Cheap and nasty never survives. | |
| | | PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
3 edits | Rate comparisons Thoughtful review.
I rather agree with you regarding CallCentric's per-minute outbound rates. They do need to rethink that issue a bit. The rest of their rates are good overall.
I don't ever see CC as being an aggressive competitor on price. It's not what they're about.
I think that Voip.MS and CallCentric are both good outfits, somewhat different from each other, but each is a market leader in its own way.
Rates are interesting. Some folks use OneSuite. There are various ways to call on OneSuite but the rate for USA if using the OneSuite Voip is 2.5 cents! They must have some happy customers, but wow.....
When I deal with a Voip company, I want to be sure they can stay around. So while you may think I'm nuts, I worry if a company's rates are too low. The bear preparing for the winter is better off being too fat than too skinny.
I view things as follows:
CallCentric: Nordstrom
Voip.MS: Target (in the good sense)
Some others: Wal-Mart
And others: K-Mart
Voip.MS, like Target, has come a long way. I use both companies for some things.
But if you want your wife to be unquestionably comfortable with your home phone service and with your dress shirt, a case can be made for CallCentric and for Nordstrom, respectively.
And yes, having said that, I wish the outbound minutes and the shirts were both a little cheaper.
ADDED IN EDIT:
I forgot to mention: Besides customer service, one place where CallCentric really shines is free Voip (SIP) calling. Nobody does it better when it comes to supporting SipBroker, direct IP calling, peering with other networks, and now the new iNum calling. Some customers will not use these features, but for others they add much value. | |
| | fallingover
join:2008-12-28
Los Angeles, CA
·voip.ms
·Callcentric
| Re: Rate comparisons I'm not familiar with either Nordstrom's or Target, but I think I see where you are going, since I am familiar with walmart and kmart.
I disagree that there is a low-quality feel about VOIP.MS in comparison with callcentric (if that is in fact what you are implying).
If I had any reservations about VOIP.MS, they would be based on the question that I suspect most people have who use their own ATAs to hook up with a vosp, namely: Is this vosp going to be around in six months? Or: Is this vosp going to sound consistently good; will there be frequent outages?
I don't know the exact dates but I know that callcentric has been around longer than VOIP.MS; and with the present state of voip, you tend to get a warmer and fuzzier feeling with a vosp that has been around for 2 or 3 years compared to one that has been around for 1 or 2 years.
Personally, I don't have any problem with using VOIP.MS, or recommending it to other people, because I believe they are in it for the long haul. That's based on the improvements that they continue to make and the sophistication of their features - call routing, sub-accounts, etc., and on their consistent sound quality and reliability.
But I can understand why others would feel more comfortable with the longer track record of callcentric, even if it costs a bit more and has fewer features than VOIP.MS. | |
| | nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| said by PX Eliezer :CallCentric: Nordstrom Voip.MS: Target (in the good sense) Some others: Wal-Mart And others: K-Mart lmao. Out of curiosity- where does F9 fit in this "placement"?  | |
| | | fallingover
join:2008-12-28
Los Angeles, CA
·voip.ms
·Callcentric
| Re: Rate comparisons said by nitzan :said by PX Eliezer :CallCentric: Nordstrom Voip.MS: Target (in the good sense) Some others: Wal-Mart And others: K-Mart lmao. Out of curiosity- where does F9 fit in this "placement"? It's like one of those carts placed in the aisle of a mall. The ones that sell baskets of pre-packaged cheese and meat, or calendars, or pictures of sad-eyed children.
All useful to the right customer. | |
| | SteveinNC
join:2007-07-19
Greensboro, NC
1 edit | Callcentric Support +++ Last week I could not make outbound calls (busy signal) using my SPA2102.
How many hours is this going to take to figure this out ?
I looked at all the various screens, really it comes down to the SIP settings. Couldn't get a read on the problem and was ready to do a factory reset and add the values all over again.
Contacted CC support with the problem. Response in 20 min. They focused right in on the problem "SIP Remote Party I.D." drop down box should be set to "NO". The default setting was yes and for some reason it reverted to it.
There's only 150 drop down / settings on this ATA ? They got the fix right off the bat. Who would have known that ? I checked Linksys and Google. Not a blip about this setting.
I'm a little tired of the xxx hrs of sit down time figuring some of this out. Not with CC however.
Callcentric - Top Drawer VOIP. | |
| | fallingover
join:2008-12-28
Los Angeles, CA
·voip.ms
·Callcentric
| VOIP.MS Support A+++ said by SteveinNC :Callcentric - Top Drawer VOIP. I contacted VOIP.MS support because of a small problem I found in the IVR. Got a response in 15 minutes. They had it on their todo list, but pushed the fix out to their servers based on my email.
20 minutes after I contacted them, the problem had been fixed. I have never seen anything like it.
Callcentric support may be as good, or almost as good, but they don't even have an IVR, or simultaneous ring, or sub-accounts, or a 6-second billing increment, or calling queues, or a sophisticated website that puts every aspect of their service at your fingertips.
They do not begin to match VOIP.MS's call handling, and their North American rates and DID prices do not compete well with VOIP.MS's.
If you don't need the features that callcentric is missing, and you don't mind paying a bit more, then stick with callcentric, but I can't see it myself. | |
| | | PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
| Re: Two good providers, two good nations. You raise several good points!
I agree that CC should try to incorporate some of those features. That's what good competition is about.
On the other hand, Voip.MS is not friendly to IP calling, peering, SIPBroker, or iNum. To me, these are very important features for providers, but of course perspectives differ.
I've never had any problems with CC. It just works.
Last year, I did have repeated problems with Voip.MS for outbound calls. I think that they have come a long way since then, and they have apparently beefed up their support.
I find CC's website to be quite functional and elegant. The Voip.MS website is rather turgid.
The thing is, they are BOTH fine providers, each with pros and cons. Sometimes you need both waffles and cereal (and fruit also---that's F9) as part of a balanced breakfast.
If I praise CallCentric, it should not be construed as knocking Voip.MS. They are both good folks.
In my personal interactions with CallCentric, they are almost fanatical about protecting the quality of their service. It strikes me that it's much more than a job for them. Now, that may also be true elsewhere, but I know it is for CC.
It also bespeaks a conservative attitude that may explain why they make changes carefully and gradually. Their primary concern is stability.
They actually do two things that make them lose business! Those are: a very conservative interpretation of 911 requirements, and urging people to not rush to port in numbers. CC probably drives some customers away because of this, but it reflects their almost religious fervor.
----------------------------------
Hopefully we will see both companies continue to lead and succeed. | |
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Review by Telco
UPDATED: 37 days ago
member for 339 days, 18 visits, last login: 31 days ago
Haymarket,Prince William,VA
$6 per month
 about 1 days
"BYOD, Pay Per Use, Feature packed, Customer Service,"
"Officially Zero"
"Thumbs up. Excellent solid VOIP provider. Well priced."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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What can I say, finally a VOIP company that gets it. I have been through A to Z in voip companies and was looking for a simple BYOD service that is not some dodgy basement company. With call centric I have received more than that. Platinum service with extremely reasonable pricing.
At first I was skeptical about their per minute pricing but when I ran the figures I realized I have been getting ripped off by the other providers. Especially with their unlimited plans. Their DID price is also extremely reasonable.
Porting my number was painless and contacting support was a breeze. I usually cringe at having to deal with support staff who either don't know what they are on about or sound like a automated response. Definitely not the case with call centric. Never want to go through a sunrocket situation again.
The cloned 2 line feature would also be nice.
Bottom Line: At this stage I am extremely happy with their service and customer service. They will save you money.
UPDATE (March - 25th) - Just received an email that they now offer CallerID with CNAME. What a pleasant surprise. With a range of other new nifty features. This company is probably the best voip and telco I have dealt with across 2 continents. End to end excellence. I have to thank the person who recommended I use them a while back. Best move I made. Keep up the fantastic work guys.
Update (Oct - 17th) Still going strong. Swapped a did from one account to another with out any issues. Just so used to the nope cannot do it from other providers. Once again Callcentric delivered.
Followup comments: | Forums » comments on review of Callcentric |
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Review by Momonishiki
Posted: 37 days ago
member for 135 days, 47 visits, last login: 4 days ago
San Francisco,San Francisco,CA
$38 per month (month by month)
about 1 days
"Logically arranged website; BYOD; unlimited international calling"
"Instructions for configuring devices not comprehensive"
"Astonished with improvement over POTS voice quality and features"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I'm new to VOIP in general and Callcentric specifically. However, I can say that in researching which VOIP service to try, Callcentric was the winner not only because of positive reviews I read from others but because they were one of the few VOIP providers who didn't have a website that is totally cheesy. What is it with VOIP providers who make their websites look like they should be selling fake jewelry on late night TV? More substantively, Callcentric has an unlimited international calling plan and they don't try to saddle you with their idea of the correct equipment to use. You get to buy whatever SIP phone you want.
When testing out the service I first used a cheap Grandstream adapter and my old analog phone. It worked perfectly, but the sound quality was noticeably lower than POTS. After getting my new Polycom IP phone working with Callcentric however, I was completely floored by how perfect the quality is. Much better than POTS and much better than the enterprise grade solution I have at work.
For the only real negative, I would say that the website instructions for configuring a Polycom phone were not comprehensive and required me to engage in several hours of trial and error and finally come to an intuitive solution to make it work. I succeeded in the end, but the missing steps from their tutorial could (and should) be easily remedied.
Perhaps I'll try to update this review once I have more user experience.
Followup comments: | | Momonishiki
Premium
join:2009-07-11
San Francisco, CA
·Callcentric
| Re: Polycom would give Einstein a headache. Perhaps that pdf might be helpful to someone, but it wouldn't have helped me. I simply have one phone plugged into my home switch sitting behind a router. The problem with the Callcentric tutorial is that it didn't say that one must first follow the guidelines for setting up a standalone phone and that those guidelines are not part of the administrative guide. It was necessary to hunt down something called "Quick Tip 44011" on the Polycom website and follow those instructions before doing any of the steps as directed by Callcentric.
And a question: without a boot server, any ideas on how to implement firmware upgrades? | |
| | | PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
| Re: Polycom would give Einstein a headache. said by Momonishiki :It was necessary to hunt down something called "Quick Tip 44011" on the Polycom website and follow those instructions before doing any of the steps as directed by Callcentric.... Thanks for posting that. It will help others.
Y'know, this bolsters my point about Polycom. A quick tip should be numbered something like #3 or #17. If they are up to #44011, they are nuts. "44011" isn't a quick tip, it's a postal zip code!
Fortunately, CallCentric does have pretty good instructions for the devices most commonly used, such as Linksys/Sipura, GS Handytone, SNOM, Asterisk, Trixbox.
Regarding firmware upgrades, one would hope that the guys who sold you the Polycom device should provide assistance in such matters.
This will be helpful perhaps:
»blog.voipsupply.com/how-to-uploa···com-unit | |
| | | |
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Review by lart
UPDATED: 40 days ago
member for 7.2 years, 249 visits, last login: 1 days ago
Chicago,Cook,IL
$5 per month (month by month)
about 1 days
"Cheap and Reliable"
"Could be a little cheaper"
"the dirt cheap dids are where it's at"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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all in all I'm really happy with call centric. I have a dirt cheap did with them and pay as you go outgoing. The 1.50/month for e911 is a little annoying as I don't use my line that much however the whole "package" is a good deal for what I'm getting.
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Review by ab2844
UPDATED: 42 days ago
member for 162 days, 3 visits, last login: 42 days ago
Staten Island,Richmond,NY
$28 per month
about 1 days
"Call Treatments and Voice Mail notification"
"Convenient"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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October 12- All is still great. I can always count on Callcentric to avoid telemarketers day or night with the call treatments. Never be bothered while sleeping again.
==
July 15 - on top of the below:
Using Callcentric from Island Seas hotel (Bahamas) directly from my iPhone with a help of SipPhone app. Still can't believe that all my calls are rated at the same rates as from home (zero)... It's like the rest of other "all inclusive" things I have here. Life is wonderful 
==
I've been using Callcentric for about 3 years now and they have been providing a very convenient service for my needs. I'm not a telecommunications whiz, but I was able to find everything I needed right from the home screen. My favorite feature is the call treatment. I set it when I don't want to be disturbed or when I go away. I use two settings. One that forwards all my calls straight to voicemail when I go to sleep and one that forwards all my calls to my cellphone when I'm not home. I also like being notified when I have new voice messages. My phone doesn't let me know unless I go into the messaging menu, so I often miss important messages. Having them on my Callcentric home screen allows me to see and hear all of my messages as soon as they're left, and I don't even have to be home for it. Overall, I think Callcentric is a great provider of the simple things that make life just a bit easier.
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Review by natalykm
UPDATED: 43 days ago
member for 159 days, 10 visits, last login: 38 days ago
Philadelphia,Philadelphia,PA
$9 per month
"High quality service and support, clear calls, great control panel, lots of features"
"None"
"Best provider, great service"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
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Value for money:
(ratings match consensus)
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We use Callcentric service at home 4 years already.
We use it a lot for international calling to Russia, Uzbekistan, Israel and other
And in USA and the call quality is excellent .
Their website is great and let's you control everything you'd need from it.
They have a lot of features and adding new once all the time
Excellent customer support.
Reliable and feature reach provider - I don't think there is anyone else who is more suitable to my needs (and in my budget range).
Edit: Oct. 11/09
Still very happy user - so far so good; I'm using call treatments now - would be even
happier if they implemented simultaneous or multi-ring feature.
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Review by wavesound
Posted: 56 days ago
member for 7.8 years, 38 visits, last login: 53 days ago
Bolton,Worcester,MA
Contract price not specified.
"Very Good Call Quality and Reliability"
"Toll-free calls are not free, cannot set outbound Caller ID"
"Excellent Choice for Inbound DIDs and Excellent Support"
| Web-site:
Ease of Installation:
Call Quality:
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Value for money:
(ratings match consensus)
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I have been using Callcentric for about 6 months and I am very pleased with their service.
I have around 6 DIDs with Callcentric. The call quality is excellent and reliable.
I was having issues with TrixBox and after some headaches, we discovered that the Fonality folks fell far behind with the Asterisk releases. The version of Asterisk packaged with Trixbox 2.6.2.3 has issues with Callcentric. We switched to Elastix and never looked back.
Although outbound call termination was also excellent, we stopped using Callcentric for outbound calls we discovered that they charge for toll-free termination. There are plenty of providers that will terminate those calls free of charge and offer better rates. We still use Callcentric as a backup route in case our primary provider fails.
The last issue I have is outbound CID. While I understand their policy, I still don't like it.
I'm giving Callcentric a low rating on value for money because while I think they have offer a great deal on incoming DIDs, their outbound rates are a bit high and toll-free termination should be *free*.
Followup comments: | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Thanks so much for the **275* tip!! In what format do you add this to your dial plan so it would be automatic. | |
| | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls I figured it out. For example to get peering for 1800 you add:
|1800:**275*1800>xxxxxxx|
Do the same for 1866/1877/188. | |
| | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Oops - Slight error. Should be:
|xxxxxxx| | |
| | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Not sure why this is messing up. Let me try again.
|xxxxxxx| | |
| | | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Well it's not showing what I am typing. Anyway, there should be a "" just before the first 1800. | |
| | | | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls LOL, I give up!!! There should a less than sign before the first 1800. | |
| | | | | | | | | | | | | | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Works fantastic!! Thanks! | |
| | | | | | | | | 
igotthisone
join:2001-11-23
Davidson, NC | I have **275*. at the end of my dial plan currently, where do you place this added sting, before or after this? | |
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 Review by Sly
UPDATED: 59 days ago
member for 5.7 years, 2885 visits, last login: a few hours ago
Johnson City,Washington,TN
$8 per month
about 1 days
"Everything works, wonderful website, inexpensive, features"
"no followme/ find me call forwarding"
"I can't say enough good about them"
| Web-site:
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(ratings match consensus)
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I've been with Callcentric for a few months now after leaving Packet8. Been with VoIP since 2003 so I've been through a lot of growing pains... Of all the problems I thought were inherent with VoIP (missed calls, dropped packets, one way audio), I have NONE of them with Callcentric. I feel very comfortable using the service. I have not yet had a call that sounded bad or dropped out in the middle of the conversation. Simply put, it's as reliable as POTS if not more...
I do wish they had call roaming or "follow me/ find me". I liked this feature with Packet8. If I was unavailable to get a call, then it would forward to my cell phone instead of voicemail.
I do love their call treatments section. You can do just about anything... I have mine set so that numbers I want to block get a "disconnected" message. I also send all anonymous calls to voice mail. If the network is down and my phone is unregistered, I have calls go to my cell... You can't get this kind of fall back with POTS.
I am extremely impressed with their web site. Very easy to use and self explanatory. I have had no problems with billing and the email notifications they send out to notify when you account balance is low is nice too.
I don't really like giving all 5 stars in a review but Callcentric gives me no choice. I really have to rate them a perfect 5 stars because they really haven't given me a reason not to... Just work on the call roaming guys....
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Review by alrandolph
Posted: 61 days ago
member for 5.3 years, 1545 visits, last login: a few hours ago
Brooklyn,Kings,NY
$2 per month
"No expensive calling plan."
"Limited softphone selection"
"good cheap prices"
| Web-site:
Ease of Installation:
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Value for money:
(ratings match consensus)
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Want to drop my Landline from Verizon, looked for VOIP providers, that didn't have high monthly fees. Didn't want to pay anything like 19.99 for VOIP that I hardly use, since I mostly use my cell anyways.
So I come across Pay-per-use from Callcentric with NO monthly fees. That is what I wanted, plus the ability to use softphone(s) and an ATA adapter if needed. All I did was buy a DID for 2.95 a month they have DID's on sale and put $5 into the account to be able to make calls. I will add money as needed, won't have to do much since your money doesn't expire like Yahoo Voice
I use MSN client as my softphone, the only issue is that it won't work with MSN Live or anything new, you must use an old client, but it works, that all I care about. It would be good if they could get this working with Google talk
Comes with FREE incoming Fax service, which is good to know. Free VM as well
Oh Monthly personal unlimited is only 5.95 per month, who else can beat that?
I already have Skype and Google Voice accounts.
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 Review by mb
UPDATED: 67 days ago
member for 9.3 years, 4678 visits, last login: a few minutes ago
Washington,Warren,NJ
$7 per month
about 1 days
"Call Quality and Reliability"
"Compatibility with Cisco ATA"
"So far So good."
| Web-site:
Ease of Installation:
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Value for money:
(ratings match consensus)
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9/7/09 I ported my long time telephone number over to Callcentric from Vonage. The porting process completed 2 days after the stated date. At this point all that I can say about the service is that it works as telephone service should. Initially I configured a Cisco ATA186 for the service and found that the voice mail message waiting indicator and stutter tone were not working. After some advanced trouble shooting with CallCentric tech support it was conclusively determined that the Cisco device was rejecting, as too long, the SIP CALL ID string that CallCentric was generating when communicating about the VMWI status with the ATA. I was never able to determine whether Cisco or CallCentric was non-compliant with the the appropriate SIP standard for CALL ID string length. I took the easy way out and replaced the aging Cisco device with a new Linksys PAP2T-NA that I purchased from a reputable vendor and it has been smooth sailing since. The monthly cost listed is for unlimited incoming calls and enhanced 911. I pay less than $.02/minute for my outgoing calls.
Followup comments: | Forums » comments on review of Callcentric |
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