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Review by khartojo 
Posted: 1.2 years ago
member for 9.3 years, 537 visits, last login: 20 days ago
 Colorado Springs,El Paso,CO
 $10 per month (3 month contract)
 about 5 days
 "painless setup, much better voice quality than viatalk"
 "not as many features as viatalk, no byod either"
 "was looking for phone service, got exactly what I ordered"
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taking care of business.
most customers are looking for phone service, phonepower provided exactly that.
kudos.
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Review by ialexei
UPDATED: 1.2 years ago
member for 1.2 years, 2 visits, last login: 1.2 years ago
Nashua,Hillsborough,NH
Contract price not specified.
"It Really Works!!!"
"Setup instructions could be made better"
"Great value"
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I had vonage several years ago and after about 6 months I switched back to a land line. Calls were not clear (lot of noise) and line would go dead regularly even when my broadband was working. At that time I thought I would get back to using VOIP after the technology had matured. After that I dropped that too and stuck with using just a cellphone with lots of minutes.
I decided to try VOIP again last week. I was pleasantly surprised to see so many choices other than Vonage and Lingo. I chose Phone Power after some research. Equipment arrived in 3 business days and I had to pay for just shipping.
The instructions tell that the device has to sit between your Cable/DSL modem and your router. I didn't want to do this as I suspected I would have to call up the broadband company to update them with the new MAC address of the device. So I connected it like a regular PC (i.e wired it from one of the vacant LAN ports on my router to the WAN port on the Phone Power device).
The dial tone came on in 2 minutes and after about 10 minutes was able to make calls (they mention the 1 time delay in their instruction sheet).
I don't understand why they would encourage people to put the device in between the modem and the router and go through the extra hazzle of a support call with the broadband company instead of the much easier way like how I did.
The quality of the calls is just awesome. This AM I made some calls to India and I was pleasantly surprised to see they were better in quality than any other phone cards/companies I have used in the past.
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Review by coaster
UPDATED: 1.2 years ago
member for 2.3 years, 70 visits, last login: 47 days ago
New Port Richey,Pasco,FL
$23 per month (month by month)
about 4 days
"Support, quality and features"
"none"
"Can't go wrong with these folks!"
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09/01/08- It has been over a year with Phone Power and they have exceeded my expectations. No drama, just rock solid service. No switching servers to Galvatron, Houston, Megatron or BFE servers. It just works and has been very reliable. Web portal keeps being updated with new features that are very helpful. Happy with my gamble on a voip service that had not been put to the test a year ago.
I signed up the first part of August 2007 before anyone had posted anything about this company. Liked their 6 month promotional price and no activation fee. Needed a replacement for Earthlink TrueVoice and it's awful India tech support. PhonePower sent my adapter the next business day after the weekend I signed up.
The Linksys RT31P2 phone adapter I was sent fits perfectly under my Linksys WRT54G. Quality has been crystal clear. Only one issue I recall of losing incoming for a few hours one evening. Would not of noticed it had someone else not posted about it. Support has been easy to reach when I have had questions about features. They have added many to their web portal since I have been a customer. The promotional rate is over for me, but their regular price is worth the great experience I have had with them for the past 7 months.
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Review by tweek21
UPDATED: 1.3 years ago
member for 1.4 years, 6 visits, last login: 1.3 years ago
Napoleon,Lafayette,MO
$14 per month (month by month)
about 3 days
"Call quality, plug-and-play setup"
"carribean?"
"Good service, great price"
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I've been looking to reduce my phone bill, and their Freedom500 plan at $14.95 is very attractive. Plus there's no contract so I'm not locked in. The service worked out of the box, and the MyAccount portal is pretty straight forward.
500 outbound minutes a month is more than sufficient (inbound is unlimited). This seems like a huge upgrade from my old phone service. I did have trouble dialing St. Croix, and have emailed support to find out why.
UPDATE: Had the service for a month now and am still pleased. Call quality is excellent.
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Review by markhieh
UPDATED: 1.3 years ago
member for 1.3 years, 2 visits, last login: 1.2 years ago
Sacramento,Sacramento,CA
$9 per month (month by month)
about 25 days
"I do not know any"
"bad equipement, bad costomer service"
"avoid them"
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attracted to this company by the falsely good reviews, the price and ATT high charges. as a result, I was out of phone service for a month and back requesting ATT to restore my service. First for some reason my service with Att was turned off automatically after I made the order from Power Phone. 5 days later I received the equipment, when I read the instruction I understood that I need a dry loop dsl line, I found out that it will take 2 weeks to transfer the line from a regular phone line to dry loop line. once I did that I had to spend a whole evening to setup my dsl with my provider. I spent the next evening trying to get in touch with PP support with no luck. the next day I was able to make contact and set up a call time when I get home. They called me on time and from there we spent exactly 4 hours trying to setup their router with no avail. then the support tech said the equipment may be faulty and they will send in new router. at this point I was so frustrated and decided that I do not want to trust my future connectivity with such company. when I requested to cancel my service the next day they refused to offer any refund back and told to send their router back or I will be charged for it even if it does not work. I requested to talk to the supervisor, and he did not budge. so here I am spending an hour more of my time to express my frustration which I hope will help save you from an experience similar to mine
Followup comments:  sarah1967
join:2008-07-27
Oakland, CA
 ·PHONE POWER
| Don't blame your new provider. This is an ATT screwup. It sounds like your troubles are with ATT. When you port your number away, the telco is supposed to change your line to dry-loop automatically. ATT either accidentally or purposely screwed up and dropped your dsl. Either way, sounds like it worked. You're back with ATT, right? | |
| excessive
join:2006-11-04
Panorama City, CA
|  I am seeing this more and more with DSL
This is (in my mind) very suspicious especially when AT&T is involved, i dont think i have even seen a port from them that was put on dry loop. And when they are contacted about why they cut off the DSL and get wind of the number port being to switch service to a voip provider, they hammer you with solicitations about their service.
Verizon does this too but far less, usually they will just switch you to a dry loop and that is that.
As frustrating as it is, and as easy as it is to place blame on phone power, the previous poster was very correct in stating who was at fault. voip uses your existing broadband connection to provide you telephone service. so if that service is terminated it obviously cant function, and only you, or your ISP, can order a disconnection of your internet service, and i dont think you did right? right.  | |
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Review by voipuser000
Posted: 1.3 years ago
member for 1.3 years, 1 visits, last login: 1.3 years ago
Wellesley Hills,Norfolk,MA
Contract price not specified.
"Reviews on other voip review sites are good. But there is a secret behind it. Phonepower pays money to voip review website...."
"Worse service, 0% realibility."
"Dont sign up otherwise it is upto you. If you do i guareentee you will be next to write same comments on dslreports.com."
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Please read good points and bad points. Everything for me went wrong.
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Review by (hidden by request)
Posted: 1.3 years ago
(review was emailed from domain gmail.com)
Pleasanton,Alameda,CA
Contract price not specified.
"cheap"
"dave in tech support"
"Sign up if you must, avoid if you can"
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I know this is old fashion thinking, but I still believe phone service is
still one of the most important piece of communication tool. Traditional
phone companies have been slow to innovate, but they've always understood
and treated phone service as a vital service.
I've used Comcast VOIP for several years (multiple technology generations),
and the only reason I signed up for PhonePower was for the lower pricing.
Comcast cable and VOIP services have been rock solid. I often got salesy
reps, but I've also had pretty good experiences with the tech support folks.
So what about my 2-month experience with PhonePower? In short, this is a
company that does NOT treat voice communication as a vital service. My
observation is that they are in a customer acquisition phase, and are going
for the 75/25 rule - if you fall into the 75% lucky bucket with no issues
during installation, then you're a keeper; if you fall into the 25%
troublesome bucket with issues, then it's cheaper to drop you.
I hope Dave in tech support is simply one bad apple in the group. He
readily hung up the call when I started to challenge his interrogative style
of troubleshooting. After 15 min of rebooting over and over again the
Phonepower router, and listening to his accusations about how I must have
done something or logged into his router and changed the password, I feel
like I was in an episode of Saturday night live with the arrogant tech
support comedy.
It was a simple request - I needed Phonepower to port over my existing
number from Comcast. A date was promised. The porting did not happen. My
existing number disappeared from Comcast. Dave asked me to reboot
Phonepower router. After the first reboot, I lost phone service
completely. After more reboots, still no service. Then begins the "you
must have done...". Before I know it, he "disconnects" my call and puts
down "customer swearing" in the ticket. I challenge anyone at Powerpower to
review the call recording.
Matt, a supervisor, called back and fixed my issue within 3 minutes. When I
asked for credit after 6 hours of waiting and troubleshooting with 5
different folks, he happily offered me 33 cents for a day's worth of
outage. I could hear a smirk in his voice has he offered the credit.
When Comcast missed an installation appointment, I received a month worth of
credit.
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Review by brmail
Posted: 1.4 years ago
member for 4.7 years, 244 visits, last login: 191 days ago
Brooklyn,Kings,NY
$14 per month (12 month contract)
about 7 days
"LNP in time - 7 days as they promice"
"live chat support actually didn't perform real support. Only give an advice"
"looks like good and relible service. Will be back and update this review after few month of usage"
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I Leave vonics unreliable service and switch to Phone Power.
My number has been transferred within 7 days. Exactly as they promise.
Bottom line - 18 month for $253 after all fees and taxes. International rates in Phone Power fall down few days ago and now the same as "phone cards" providers have
Note - PP have a "limit" in 3000 free outgoing min per month.
Check your previous usage logs to be sure you are in range.
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Review by (hidden by request)
Posted: 1.5 years ago
(review was emailed from domain yahoo.com)
Los Angeles,Los Angeles,CA
 Business customer
$12 per month
about 3 days
"100"
"I love the service."
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I love the service, especially the fast install. I would recommend this service to any and everyone!
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Review by steveymacjr
UPDATED: 1.5 years ago
member for 8.8 years, 1503 visits, last login: a few hours ago
Matthews,Union,NC
$23 per month (month by month)
about 5 days
"Price, Quality, Support"
"Website not as full featured as some providers"
"Great company, fast response time!"
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I love the service so far.
I signed up on the 14th of September, and my hardware was shipped on the 15th, and I received it on the 17th. Set up was a breeze. I just plugged the gateway in using the instructions supplied, and it worked right away. The supplied equipment is a linksys ATA box.
I've been using it since September and have had no trouble!
When i call in for support, I am on hold for no more than 5 minutes, but I love the fact that you can live chat on their website, and get the same support as a phone call. The people are always knowledgeable and friendly.
The quality of the service is equal to my old POTS service. I cannot tell that I'm using VOIP.
The only thing I'd like to see is local only calling plans. I guess i'm kinda closed off, but I don't call outside of my state at all, and feel like i'm paying for access i don't need...but that won't stop me from keeping this provider!
I highly recommend this service
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