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Way to much money for crappy service... member for 11.2 years, 11 visits, last login: 3.8 years ago lodged 3.8 years ago
I have 300/20 and regularly speedtest at 348/23 which I am extremely happy with. Modem is my own Netgear CM600 and BHN now has 20 downstream channels in my area and I suspect more are on the way. I was nervous going back to cable after being on FiOS for 10 years in New York but I'm pleasantly surprised with the speed and reliability of BHN, as I said above, I just hope charter doesn't come in and do anything stupid. UPDATE 10/7/16: I'm knocking down the tech support score because Charter did away with the direct forum support we had here, so now every time I have an issue I have to deal with script reading idiots instead of working with someone on my level or better. UPDATE 5/26/17: Well Spectrum did the full takeover, and man is it bad. The structure of the services leaves much to be desired, only being limited to 2 speed tiers for internet is a joke not to mention the 199 upgrade fee to get 300 (mind you they don't even mention the 300 tier on their website). The DVR's are about 10 years behind any other company, and now the service overall has random issues that never occurred when we were BHN, all of these issues started after a maintenance window a few weeks ago, now the connection will go out very briefly from time to time and that never happened before (yes signals are all well within spec). UPDATE 7/21/18: Well the pigs flew, Spectrum is aggressively implementing DOCSIS 3.1 and now offering gigabit speeds (940/35). Speed tests regularly show advertised speeds, upload tests over 40 consistently which is nice, but still not the 300 up I had back in NY on FiOS lol. Only gripe is gigabit has to use their provided modem and they lock out the status page, which bugs the hell out of me because I used to use the status page to diagnose problems if I was having an issue to figure out if the problem was in my house or up the line. Guess Spectrum wants more support calls. UPDATE 1/3/19: Moved to Malabar, FL back in September. Still have gigabit service with Spectrum. Service is consistent and stable, no peak time slowdowns or anything. Generally happy with the service. Wish the upload speed was higher but maybe they will implement OFDMA soon and make that a reality. Upping tech support score since recent interactions with support have been pretty good, but maybe I'm still getting L-BHN people on the phone. Had an issue with the "worldbox" DVR being laggy as all hell, they swapped it out for one of the samsung 6 tuner boxes which is so much better. UPDATE 10/13/19: Internet service is still working great, still getting advertised speeds. But I dropped all other services with Spectrum. Their TV prices are off the wall, the silver package with box rentals, OTA fee and taxes is damn near $140 a month on its own. Went to Hulu Live for 50 bucks a month, gives me everything I watch for a much better price. Cable TV is dead. Decreased Value for money because of the Internet price increase. 129.99 for Spectrum Gigabit half fast now, AT&T Fiber FULL gigabit is $90 per month. member for 22.4 years, 5276 visits, last login: 2 days ago updated 4.5 years ago
I was tired of the Frontier FIOS price increases and was looking for a change. BH/Spectrum was running a promotion in my development specifically targeting FIOS users. The deal was 400/20 internet, TV, and Voice. We went with the basic TV package since we stream a lot anyway. The sales negotiator was very knowledgeable and helpful. Install was great. I did not buy the BH WiFi router. Instead I opted to use my existing GW-1100 FIOS router which works just fine and I owned. Made the transition pretty easy since all I had to do is swap out the fios wan connection for the new cable modem wan cable. Things I like about Spectrum are the TV service and the IPG is better than FIOS . The streaming TV app is better than Frontier's app. The internet connection itself appears to be solid and fast. no complaints so far. member for 23.4 years, 490 visits, last login: 10 days ago lodged 4.8 years ago
The normal package for internet is $40 or so, but with a family of 4 with Netflix, Hulu and Amazon Prime, I wanted more. I had to ask to get this speed, it was not on the website as far as I remember. I think right now I pay $89 including voip phone but no wifi. I use their free router with no wifi. I use Netgear Orbi mesh network. As I remember there was a onetime fee to get the faster speed, it could have been $190, I do not remember. I moved from VA where I was paying 50% more for 1/4 the speed. member for 5.5 years, 1 visits, last login: 2.4 years ago updated 5.5 years ago
I originally signed up for Brighthouse RoadRunner 40/5 internet with digital phone service. I had initial internet connection issues, which were resolved by a software update of the integrated UBEE router/modem/phone device. However, we started having issues with the phone service. A tech came out and said that the integrated devices have been a problem and he replaced it with two units. I now have an Arris unit which handles the phone service and another Ubee device which handles the internet connection. Everything works perfectly now. I get 46/6 consistently on speed tests. Update: I upgraded from 40/5 service some time ago to 60/5 service. I also purchased my own modem and eliminated the Brighthouse phone service in favor of Ooma. This eliminated the modem rental fees. Some time later, I upgraded to 100/10 service. That recently was upgraded to 150/10 service. Overall, I am very pleased. Update 6/11/18: Brighthouse has been absorbed into Charter. With that being said, I was able to upgrade from 200/20 service to 300/20 service for roughly the same money. I am very pleased. I still use my own equipment. I am still internet-only. That may change in the future. I do miss the Brighthouse Direct forum and the tech support we had. I think they did an outstanding job. It was a great loss. The new Charter forum is not very useful without a company presence. member for 23.4 years, 6794 visits, last login: a few hours ago updated 5.8 years ago
I started with the 200Mbps then switched to the 300 about 2 1/2 years ago. A few months ago I upgraded to the 400Mbps and it’s been awesome. The few times I’ve had issues it’s been resolved within 2 days. Whenever my gateway has been replaced it’s always been with new equipment not used. The last one I received was the Arris TG1682g and I’ve had that for almost 4 years now with no issues at all. When I upgraded to the 300 and 400Mbps I did not have to pay any upgrade fees because I already had the necessary equipment for those speeds. My services are currently bundled but the charge for my HSI is $74.99/mo member for 9.7 years, 180 visits, last login: 1.3 years ago lodged 5.9 years ago
-- UPDATE 10/21/2017 -- I went to pay my Spectrum bill this morning and discovered a $20 price increase. I went though my previous bills, and there was no mention of a rate hike, nor did I get anything in the mail to alert me of the changes. When I called customer services, I was told that I was under an old Brighthouse plan and that Spectrum was adjusting pricing to be more "in-line" with their national plans and that she wasn't going to budge on the price, even though I was never under a promotion. Goodbye Spectrum. I do not take lightly to being screwed over. Going back to FiOS. --- Original Post --- I finally told Frontier where they could stick FiOS after suffering through a week long outage that most tech support folks didn't know about, denied, or tried to blame on my router. I got a good deal on an internet only package for $54 (now $50 since I brought my own modem) - Sales support and installation coordination was good. The actual installation was okay - the installer was a contractor, and while he didn't do a terrible job, there were things I find unacceptable (like running the cable drop between fence planks as opposed to under the fence). I had to call in to customer service to have them remove the $4 modem rental fee from my account. So far, everything is working well and I am happy with the service. I would recommend that BH drop the contractors and hire their own people to do installs. member for 23 years, 2945 visits, last login: 1.3 years ago updated 6.4 years ago
Just moved to the area and the apartment complex has a bulk rate with BrightHouse/Spectrum, but the bulk rate only includes the lowest tier of service. I requested the gold package for certain channels and for the 60 MBps Internet speed. That also includes the DVR which would have been extra per month with the base package. So total I ordered 60MBps Internet, Phone, 1 HD DVR and 2 HD converters for bedrooms. The order process was mostly smooth, but I don't understand why they cannot give you your account number, let alone your new phone number until the install. The tech who did the install did give me an account number which was correct, but he wasn't even sure. The tech also provided the phone number at the end of the install. The DVR is a Cisco 8742HDC which runs cool and quiet but is only a two-tuner DVR and Spectrum doesn't offer multi-room capabilities. This is a bit of a let down after having Comcast/Xfinity X-1 for the past year. While there were some initial support issues with X-1, once it was working it was very good. The Internet and Phone gateway is the Arris TG1682 which appears to work well and supports both 2.4GHz and 5GHz bands with the WiFi and has 4 ethernet ports integrated. They did not include a backup battery so I ordered one from a third-party for $10. I will live with it for a while before I decide to use my own router. The install and activation of the gateway and DVR were quick and phone, Internet and DVR were working right away. The HD converters were another story. The install tech brought Technicolor 4742HDC2 boxes for the bedrooms and neither of them would work. They would boot and load their initial apps, but then act as if they were not provisioned and just had a error screen saying to call an 800 number for support. The install tech said they have been having issues with these and that he called in and they should start working in a couple hours. A couple hours later they were still not working so, I called and after going through troubleshooting was told that the cable cards were bad and those units needed to be swapped. Got an appointment for first thing the next morning (Sunday). Sunday morning, 8:30 a different tech arrives and I recap the install and the issues and he looks at the boxes and does some troubleshooting. Then he calls into a support line and after reviewing the MAC addresses on the devices and having the office send refreshes to them, it is decided that the boxes need to be swapped. Tech swaps in two new Technicolor converters (same model). These must have had older firmware since they booted initially with a Cisco logo and then started a firmware download which takes about 10 minutes per box. After they finish the download and reboot again, they still do not work. Tech thinks it is an engineering issue with the firmware and he goes to his truck and grabs two Samsung SMTH3362 boxes. He swaps in one Samsung for a Technicolor and it comes up fine. Then he tries rebooting the other Technicolor and it does the Firmware download again only this time it seems to work and the box starts working. So now everything works but it seems like things should not have been so difficult. Spectrum is making Comcast look good. The X1 platform is far superior. member for 22.3 years, 4 visits, last login: 6.6 years ago lodged 6.6 years ago
We have been with Brighthouse (now Spectrum) for 14 years. Quality of service has (overall) been acceptable. Periods of good, uninterrupted service would be followed by short periods of spotty service and their associated service calls. At one point I would pay for only days of good connectivity until they cleaned up their mess. After the 14 years I am leaving Spectrum for one reason and one reason only ... price. Spectrum has raised my rate twice in the last 11 months for a total of 17%. Their rationale is that my rate SHOULD be higher ... so they are "easing" me into the "correct" rate well over $200 per month. My rate of $188 per month covers Internet (60 Mbs), phone and basic TV (with one $10 sports pkg). I only have one TV in the house. Rental on the modem(s) and DVR are eating my lunch! Bottom line review: Spectrum provides fairly good service at an exorbitant price. The value of their services is low in proportion to their rates. Sign up only if you can get the intro rate. Lock in if you are comfortable with a contract. Prepare yourself for sticker shock at the end of your lock in period. member for 20.8 years, 3 visits, last login: 6.7 years ago lodged 6.7 years ago
Brighthouse is in the process of converting to Charter/Spectrum - which seems to be going fine, but their tiers for higher-end speeds are very overpriced. member for 12.2 years, 13 visits, last login: 4.2 years ago lodged 6.7 years ago
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