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Review by Stumbles 
member for 10.4 years, 4650 visits, last login: a few hours ago
lodged 3 days ago
 Port Saint Lucie,Saint Lucie,FL
 $63 per month "Internet connectivity is reliable enough." "The video quality for HD is just not that good."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Currently have their Max Turbo (Internet only) which costs $63.00 but I get a $15.00 promotional credit making it $48.00.
We did have the TV side of it but just wasn't satisfied with the HD quality. Not that we had any subscribed HD channels. They on occasion would enable some of them to entice us but was not impressed.
For the internet side of it their reliability is not any worse than other providers I have had.
The initial ordering and install was without issue.
They have replaced the gateway twice because its wifi kept dropping out and it still does. Haven't bothered to call them a third time and switched to using my own router for the wifi side of things. Frankly I think their gateway is a POS and Cisco should be ashamed and embarrassed.
Comments:
 | | att uverse tv  very disappointed n the service and what really makes it so bad to where I'm shaking my head is that i,'m lock in on a contract, they automatically will retrieve payments from my account, they misrepresented themselves to pull the fees that they r going to receive. And lastly they mention to me if I gave a bad opinion it would reflect on the young who was n training. I was set up for seven TV's and actuality they knew ur company knew u only can run four after u equip my home w/7. I can only use 2 but being charge for 7. Don't need ur favorite word of " sorry" or " frustrated"....all I ask is for ur company to b HONEST and STOP THE GREED | |
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 Review by Drex
member for 13.2 years, 5879 visits, last login: a few hours ago
updated 6 days ago
- La Place,St John The Baptist,LA
- $49 per month
 about 30 days- "DVR functionality, Install Tech was AWESOME, Consistent speeds w/ Internet"
- "Multiple HD streams affects Internet bandwidth, RG wireless is borderline at best, Poor HD quality, Limited Streams for TVs"
 "I dropped the UVerse TV due to the poor HD quality. I would recommend UVerse Internet as I get consistent 10-12Mb down."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I've been a lifelong DSL customer with AT&T (formerly Bellsouth), so it was only inevitable that I switch to Uverse when it became available. I ordered online in December and decided to go with the U450 package, 12/1 Internet, and Unlimited phone. The earliest install date wasn't until mid-January. No problem, I'm not in that big of a hurry. Install appointment was 1-3.
Fast forward to January 14 and the first call of the day was from the line tech right around 1pm. He just wanted to make sure he had access to the outside NID so he could test the line quality. I found out later that I'm at the borderline distance for the profile I've been placed on...more about that later. I wasn't at home, but decided I should head over there in case he had any questions. While I'm talking to the line tech, "Jeff" calls me saying he should be there in the next 30-40 minutes. Jeff is my inside guy who was going to finish the install.
Jeff arrives and I begin to tell him how the infrastructure of the house is. We decide to use the existing COAX for cable and my existing homerun for the main line into the house to the RG. Jeff does some minor work replacing some of my network faceplates (he did an awesome job of this. Very professional) and he hooks up the RG. He proceeds to work on the remaining TV's in the house (3 in total) removing a splitter I had installed in the attic. Once he was done, he took the time to show us how to use the TV remote and the various functions of the service. Jeff was great. He gets an A+++ in my book.
Now on to the bad news...for me at least. I'm not a big TV fan (wife and kids are), so I was more interested in the speeds I'd be getting. After reading some forum posts in the AT&T Uverse forum, I knew what to look for. I immediately checked out my stats on the RG. I see red...that can't be good. As stated previously, I was placed on the 25/2 profile, but it looks like I'm borderline for that profile. Not good. I start running some speed tests and I'm getting horribly download speeds. I was getting 100-200kb/s, but getting the full 1 MB up. Jeff fires up his laptop, plugs into the RG and is getting 11Mb/s. Time for a reboot. I guess that did the trick b/c after the reboot I started to get 8-9Mb/s speeds. Looks like all was well even though I wasn't quite getting the speeds I'd hoped for. I thanked Jeff and bid him farewell.
I continued to run speed tests each one getting worse than the previous until I finally settled around 6-7Mb/s. Hmmm...not much better than the DSL I previously had. I also noticed there was some lag or stalling during surfing and downloads. I'm still not sure if this is to be expected or not.
One other complaint I would have is the wireless functionality of the RG. For starters, it's only b/g (no n standard). Secondly, I've already had to reboot the RG b/c the wireless DHCP wouldn't deal out any additional IP addresses. This seems to be a known issue as I've seen multiple people post about it. The RG wireless replaced my Linksys wireless, so I may just hook up my Linksys instead.
Overall, I'm fairly pleased with Uverse. The TV option is far superior to the cable provider (Comcast) that I had before. Picture quality as well as channel choice (we actually get On-Demand with AT&T. Comcast advertised it, but they considered PPV as On-Demand. THEY ARE NOT THE SAME) is absolutely 100% better. My HD picture quality looks way better than Comcast's did. I like the fact that caller id pops up on the TV when someone calls. I am a bit disappointed with the speeds I'm getting for the Internet, but that issue may still work itself out. I have a pending Tier 2 issue open but haven't heard anything just yet. Fingers crossed.
UPDATE:
Noticed during last night's AFC Championship Football game some pixelation with the HD picture. It wasn't horrible, but noticeable which doesn't really sit well with me. I'll see how the Super Bowl looks as it may have been the local station.
Additionally, I'd like to change my initial review regarding the RG's wireless capabilities. They are not borderline, they utterly fail. I have a laptop that sits in the same room as the RG. With excellent signal strength it goes from 54mb/s down to 24mb/s in a matter of minutes. I have to re-establish connection with the wireless network only to have it drop again. Once I find the time, I will configure a separate AP using my Linksys router for my wireless network.
UPDATE 02/03/2010:
Well, I'm knocking another tick off for the horrible HD. Also for only 4 streams which only allows me to record 2 and watch 2 programs. I have a total of 3 TVs in my house. I was recording 2 programs and watching a 3rd on my main TV. The 2nd TV was on as well. That meant that my daughter could not watch TV in her room. I never had this problem with my previous cable service AND my HD quality was definitely better. AT&T needs to get a clue and up the streams or at least improve the quality of the HD picture. Unfortunately I'm locked in to a 12 month contract...although my initial 30 days may not be up...still debating as I like the Internet speeds.
UPDATE - 03/12/12
Dropped the Uverse TV at the beginning of the year due to the poor HD quality. I decided to keep the Internet and Unlimited phone (wish I could get rid of the phone, but wife uses it). The cost of the Internet (12 Mb Tier) has gone up due to some additional fees, so now my bundle runs me $95 a month. Expensive if you ask me.
UPDATE - 05/17/13
Hurricane Isaac helped me make the decision to finally dump AT&T Uverse altogether. The Internet and phone service was good as far as stability goes, but overpriced. I also had some issues getting the Uverse to play nice with my house alarm. Would I recommend Uverse Internet? Only if they lower their price. AT&T seems to have joined the ranks to nickel and dime their customers with "fees" that aren't included in the price you are quoted. I have no intention on going back.
As a side note, I wanted to keep my landline phone number, so I bought a T-Mobile pay as you go cell phone to port the number over. Since it's a Uverse number, they couldn't do it because it was a Uverse number. I would have had to get AT&T to convert it to a regular landline so it could then be ported over. I eventually bought an AT&T phone and just ported the Uverse number to that.
Comments:
| | way too expensive $150 a month! You have got to be kidding. No thanks buddy. | |
| | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 Reviews:
 ·AT&T U-Verse
| Re: way too expensive said by crawfish :$150 a month! You have got to be kidding. No thanks buddy.
It's cheaper than what I was paying for Comcast, AT&T phone service & AT&T DSL (for the first 12 months).
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Not only does Jesus save, but he makes nightly off-site backups. | |
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Stumbles
join:2002-12-17
Port Saint Lucie, FL | Good liuck with that. I get better HD quality from OTA than any HD I have yet to see on Uverse. | |
| Stumbles
join:2002-12-17
Port Saint Lucie, FL Reviews:
·AT&T U-Verse
| Oh and yes. Their RG is utter crap. Have the same problems as you. After searching their forums you will find many with the same issues. Their fix? Go buy your own wireless router and connect that to the RG to bypass its wireless. That should tell how big a POS the thing is.
I have had several techs out. The unit was replaced once. Then a phone call/troubleshooting scenario with that tech. Their fix? Put the wireless side on channel 3. This was after I told the tech several times I had put the RG on every frigging channel and still had the same problem. Then the tech says to turn off Wifi Protected Setup. Guess what? Still have the same problem.
Have I bothered to place another call? No. Why? Because I am seriously thinking about giving AT&T the heave ho because I am not sure I want to waste several more hours just so the tech can tell me to turn something on when the last time they told me to turn it off. | |
| | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 Reviews:
·AT&T U-Verse
| Re: Oh and yes. I had to do exactly what you said...however I already had a Linksys router from when I had DSL, so it was an easy fix. Should I have to do it? No. They advertise that their RG does wireless and it should w/o issues.
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Not only does Jesus save, but he makes nightly off-site backups. | |
| | | Stumbles
join:2002-12-17
Port Saint Lucie, FL Reviews:
·AT&T U-Verse
| Re: Oh and yes. Yes, I also have a Linksys running Tomato from my DSL days so was able to circumvent their hunk of junk. While such actions are OK for a stop-gap until a tech can replace the unit, for the forums to give the inclination such a configuration it better is just lame.
I could not even copy a meager file size of 100MB from my main PC to a laptop without the wireless taking a dump. Since switching to my Linksys for wireless, I have copied gigabytes and nary a burp.
I have also seen in the forums their POS is susceptible to interference. Maybe that's my problem here. I don't know nor care; its a black eye for them and they need to address it (but they won't). AFAIK their modem was built by Cisco and runs BSD (a flavor of Unix). This sort of quality is not something I would expect from Cisco or BSD. So I can only assume AT&T meddled in ways that hampered Cisco from building a quality unit. | |
| | | | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 Reviews:
·AT&T U-Verse
| Re: Oh and yes. said by Stumbles:So I can only assume AT&T meddled in ways that hampered Cisco from building a quality unit.
I would agree with that.
Yes, I have noticed in the forums people suggesting getting a scanner app of sorts to see what channels are not being used within the vicinity of your wireless AP. I have about half a dozen showing up, but they are all weak signals. If they were/are interfering, why is my Linksys running so well on the same channel the RG was set to? I guess with anything else, the more "features" it has, the crappier those "features" actually perform.
Like let's build a box that does A, B, & C, but we can't put the best parts for all of them. That would be cost prohibitive. Let's just make A top of the line and make B & C mediocre.
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Not only does Jesus save, but he makes nightly off-site backups. | |
| | | | | Stumbles
join:2002-12-17
Port Saint Lucie, FL Reviews:
·AT&T U-Verse
| Re: Oh and yes. I use Linux and it has a command `iwlist scan` which will show other APs the wireless card sees. Also, my Linksys+Tomato has a "Wireless Site Survey" function that shows me the same thing.
Which at the time is why I told the phone tech why I went through all the channels and eventually settled on Channel 10 because that was one not being used in my area. The tech tried to feed me some bull that Channel 3 was the only one that would work "well". I don't recall her reasons but it was baloney.
Just for geewhizes is screenshot of what the Linksys is now showing. | |
| | | | | | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 | Re: Oh and yes. I'm running Tomato as well, but didn't know about the wireless survey. I just haven't poked around in it enough I guess. I probably need to update it as well.
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Not only does Jesus save, but he makes nightly off-site backups. | |
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 Review by OcLpRk8699
member for 10.1 years, 416 visits, last login: 19 days ago
lodged 19 days ago
- Oak Creek,Milwaukee,WI
- $49 per month
- (12 month contract)
- about 12 days
- "Good up-speed"
- "Down speed doesnt compete with RR for the price"
- "Get road runner"
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It took roughly 12 days to get a service tech out to install the service, which was plugging a modem into the wall.. This service has less than savy pings. Roughly 70-80 constantly. Cant use xbox live with it. Tends to skip out and crash games all the time. The only real thing its good for is p2p transfer.
Comments:
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Review by smurf1
member for 9.1 years, 2347 visits, last login: 21 days ago
updated 33 days ago
- Anderson,Madison,IN
- $143 per month
- about 5 days
- "Internet speed does not vary"
- "Still having rg & dvr failures"
- "Keep raising prices keeps adding commercial channels and and calling them channels towards our packages"
| Pre Sales Information:
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Ive had uverse since June of 2007. Had the normal glitches in first year and att fixed them all.Here it is five years later the glitches which were gone are now coming back again. Dvr failures RG failures losing recorded shows all the time.voice and video out of sync .and all you get if you call is their stupid tier one. If new alternative comes to our town Ill be jumping ship.I keep down grading tv plans now down to 200 package .They keep adding stupid commercial channels and all of their uverse preview channels .and call them new channels added towards your package
Comments:
| | Chices You have choices, the same choice you had for TV before U-Verse. You also have DirecTV, and DishNetwork. Both have been around longer than U-Verse along with your local MSO. | |
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Review by jeku
member for 49 days, 1 visits, last login: 24 days ago
lodged 49 days ago
- Houston,Harris,TX
- Contract price not specified.
- (12 month contract)
- about 3 days
- "Very fast installation and everything works when they leave."
- "See comments below"
- "Do NOT use AT&T"
| Pre Sales Information:
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LIke Willis127 I wished I had googled a bit more on the methods used by AT&T in the way they bill and give customer support.
here is my story after only a week with U-verse.
Here in my neighbor hood in Houston we had until now only entouch as cable provider. But now finally we had the possibility to get AT&T. So I researched a bit on the prices and found out I could save a couple of bucks and get faster Internet. So I tried to order the bundle with U200 and 18Mb internet. Should cost $97 +tax and fees. I couldn't complete the order onlinstand got a message to call in and order.. Very good (non Indian without offending anybody) service were I was walked through every step and they understood what I wanted. Order completed without fuzz and I had to pay $449 in DEPOSIT (remember this word) because I didn't have any US credit history (coming from Europe). Steep but I'm used to it by now. Order done and installation was very fast.
Now a week later I get my first bill. Suddenly my deposit was turned into $199 installation fee ands $250 NON-refundabfee credit FEE. So all my deposit was now used to pay for this and my my bill is for the next month $190..... Remember this was set to $97...
so this morning I call (India) because of course this has to be a mistake. But no! Not even after talking to some manager who explained to me that this is how it is and even if I would cancel and opt the 30 day money back that i was told i had, they would still take the $250 credit fee. So no matter what I do now I'm screwed ..... Normally people actually go to jail for doing this but apparently you can do that in the US....
Moral to the story. Don't go with AT&T. And if you do, don't pay anything upfront.
Comments:
Reviews:
 ·DIRECTV
| Do not back down. Persist until you get all your money back! Call them back ask for a supervisor to speak with you, and firmly, but politely inform them that unless they promtly refund all monies you request which are due, you will be contacting the public utility commission, and the state attorney general because they have breached the terms of the contract which constitutes fraud.
I wish you the best of luck. Unfortunately the US has become a very corrupt country and ethics are lacking or nonexistent in many areas of life. | |
| | | 449 449 is not a deposit. It is a HIGH RISK CREDIT fee it is non refundable. If you pay your bill on time you will get a $5 credit each month.
It has never been shown as a deposit in the TOS | |
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Review by Mr_A1
member for 9.1 years, 3221 visits, last login: a few hours ago
updated 53 days ago
- Dickson,Dickson,TN
- $65 per month
- about 7 days
- "Reliable when it works."
- "If something goes wrong with your sync, expect a blame game to start which will cause it not to get fixed."
| Pre Sales Information:
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U-Verse TV is okay if you want poor HD picture and no DD5.1 Surround Sound which AT&T took over 2 years to finally accept it as a major problem with no solution in site. I have since dropped the TV service for these reasons since there are better options out there. The Internet service is now going down the drain since AT&T has decided to nickel and dime the customers by implementing a 250 GB hard cap on the service in order to make more money. If you have a sync issue, do not expect it to get fixed quickly, because I had an issue that took almost 8 months to be fixed since a blame game between the equipment and the lines was in play. It was ultimately the port at the V-Rad which is what I asked to be checked at the beginning of the issue based on line stats. Overall, AT&T promised to have more competition when allowed to merge with BellSouth, but the only thing that is happening is the old AT&T monopoly coming back. We can only hope that a judge or the feds will realize this soon and break it back up.
Update: No longer have UVerse due to new 'because we can fees' with no formal notice, so I dropped Internet for Comcast since you better speed for the price; dropped UVoice for a return to Vonage Basictalk Plan which is greatly cheaper for similar quality and truly unlimited voice.
Comments:
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 Review by gdm
member for 11.9 years, 6233 visits, last login: 2 days ago
updated 94 days ago
- Mchenry,Mchenry,IL
- $85 per month
- about 15 days
- "Deals aren't as good as they used to be."
- "I switched to U-Verse because of speeds/pricing but it seems AT&T just wants to charge more."
| Pre Sales Information:
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****Update 2/18/13
Well with AT&T really not being cheaper anymore and speeds being the same they were when i first got it. I put the call in to move to Comcast for internet and phone. Getting a better deal for 2 years and then we will see. For what I'm paying now for 12/1.5 and voice I'm getting 20/4 and voice cheaper with Comcast. My area I never had a problem with Comcast but left for U-Verse because it was cheaper. We shall see, install next week.
****Update 1/30/12
Well after 4 years of being with U-Verse I dropped the TV service and went to DirecTV. I got a new Black Cisco DVR that seems to have a software issue in it. It kept causing reboots whenever it wanted tried 3 different ones. I could've gone back to the old silver DVR but to me why didn't I just get that in the first place instead of the black. Why did they release a product that has a major issue with it. Overall the TV service was ok but not worth the money anymore. It was cheaper at the time but not anymore. I will miss some features to the U-Verse TV and it was my first HD service so it look good to me but being on DirecTV now it's much clearer than U-Verse was.
I'm still keeping phone and internet for the time but maybe looking at Comcast since they are offering more speed for the same money. For now I'll stick with the voice/internet.
****Update 10/3/11
Almost 4 years with AT&T Uverse. It's still solid can't remember the last outage honestly. Prices have gotten higher but luckily I'm grandfathered in. I don't pay for the STB boxes or have a modem rental fee like new installs do. The main reason I switched from Comcast is it was cheaper. To some extend AT&T is a bit cheaper than Comcast but not by much. To me Comcast still has faster internet and the VOD selection is greater. When we move next it'll probably be to Comcast for everything or combo of DISH/Direct and Comcast. If AT&T increased it's upload speeds to 3 megs on the 12 & 18 that would help a bit for me. Also get a larger VOD selection. I'm also getting tired of features only being an option if your an AT&T Wireless subscriber, I used to be but they failed to many times. Don't punish those of us that can't have your Wireless service since it's still terrible in certain areas. Sorry rant off on that part.
Also just like Comcast the service is dependent on the area and lines. With U-Verse it's dependent on distance as well from the VRAD so that's one thing to remember. You won't be able to know your distance till install though.
****Update 10/27/10
Almost 3 years with AT&T U-Verse. Solid service no outages at all. I've seen prices rise but nothing terrible. I still don't think AT&T discounts for having all three services. I have changed my services when promo's come out. Currently I have U200 TV, 12/1.5 internet and Unlimited VoIP. For all that I'm paying $145 before taxes. I was on the U300 and 24/3 until my promos ran out. I do think AT&T needs to lower it's pricing on Internet again and eliminate the 3/1 service. That way they just have 4 - 6/1, 12/1.5, 18/1.5 and 24/3. I think 6 meg should have a 1.5 upload and 18 should have 3 if your profile can handle that.
****Update 10/23/09
Internet and TV have been great so far. TV I still have a phantom issue during heavy rain tons of errors and pixelation. Also get pixelation when it's not raining but not all the time. Matt has been helping me track it down for months now but still nothing. Otherwise since last post they upgraded the TV part for News & Sports Multiview and Mediashare. I keep getting e-panel invites. Sounds like AT&T is testing allowing us to watch recorded shows from our PC's or Mobile phones down the road.
Otherwise still very happy. Just wish they would increase the upload a bit. Hopefully with the new profile coming sometime it will. I still think they need to lower pricing on the internet and get rid of a tier. Just have 3, 6, 12 & 18. Honestly no need for 1.5 anymore.
****Update 4/19/09
Well Internet and TV has been pretty good, recently I get pauses on live and recorded TV every so often. Basically it's as if I hit the pause button and hit it again. Voice I haven't had the fast busy/loss of line in awhile. I do have an issue that can't seem to be explained. When I max out my 10 meg internet connection, downloading large .iso files for work. My voice becomes choppy/static sounding to me. The other end says it just sounds like a really bad connection. Some say it's static others say it's a loss of voice basically. It's as if they hear every other word.
AT&T seems to care less about having all three services with them. As far as giving bigger bundled discounts to it's customers and even quadruple services.
Not sure I will be keeping the voice service or not. I just know with Comcast Digital Voice it seemed much more stable compared to U-Voice at least for me. Hopefully we can get this figured out or I will be going to another voip provider.
Also I forgot to add the reason my taxes were so high was because of a pro rated month plus a full month. I am only paying $5.28 worth of taxes on $30 VoIP which is about what I was paying with Comcast Digital Voice.
****Update 10/31/08
Went to go use the phone this morning and can't dial out get a fast busy once the number is dialed. Same thing happened a couple weeks ago. So far in two months this is not very good service. I have a call into support and am awaiting one back. Using my cell for a conference call right now.
I am waiting for my next bill to double check the taxes. Someone suggested since I was billed twice, pro rated it might be higher.
They got it working a little over an hour ago. Seems to be the same issue the past few times which results in them resetting the voice profile. They are coming out to replace the RG tomorrow.
****Update 10/24/08
I still hadn't heard from anyone. Other then someone calling the house yesterday and talking to my wife. Of course no name/number left.
I called back into billing today and talked to a supervisor and pretty much the same story.
He said once you have all 3 services the double pack discount goes away for those of us that had it. As far as taxes go again he couldn't say much but that MI, WI & IN are all charged the USF fee. I think it is complete BS that AT&T charges the USF for a digital phone service when Call Vantage never did. Then when you talk to lower end people they say it's just part of the charges.
For those with Call Vantage I would keep the service as long as you can.
I am going to start looking at VoIP providers and a good QoS router. Depending on what I find U-Voice will just disappear or I will completely dump AT&T and go back to Comcast, shuttering the thought.
****Update 10/21/08
I got my first bill with U-Voice and am not a happy camper. They took off my double pack $10 discount. Reason given when I called in is since I ordered a 3rd service it gets removed. Then they turn around and charge me the discount ontop of the bill. My taxes have 4 lines now vs 1 and the 4 total $9.52 just because of a $30 VoIP. I have never had that much in taxes with Vonage, Call Vantage or Comcast Digital. I have put numerous calls into AT&T with promies of getting calls back and nothing so far. Two tickets have been opened up concerning the discount and taxes. Nothing so far and those were submitted last thursday 10/16. I am going to give it till the end of the week and if I hear nothing back I will be cancelling U-Voice and possibly U-Verse altogther.
AT&T IMO has no idea how to treat customers when dealing with the U-Voice product. When it was TV & Internet no problem but when you talk about triple play package they have no bundling discount at all. The entire poing of bundling is to get more of a discount overall.
I hate to event think but I may be going back to Comcast. I will update my review once it has to come to some kind of conclusion.
****Update 9/24/08
Things have still been working great. I left Call Vantage for U-Voice since it went live in the chicagoland area and it's $30 for unlimited voice. I had it installed on 9/11 and so far no problems. I do like not needing a secondary QoS router like I needed towards the end with Call Vantage. My two issues right now are the login process to check voicemails via the web is to long. The portal for Vonage, Call Vantage and even Comcast was faster then U-Verse. Secondly, they don't offer the ability to have your voicemails emailed to you like Vonage or Call Vantage. Overall very happy and I seem to have more features then Call Vantage.
Also I updated my price so my package includes U300, Max Internet (10/1.5) and U-Voice all for $154 before taxes.
****Update 3/14/08
I have had service for a month now and no major complaints. I had to call support back out do to my basement STB being on the 59 coax and causing issues. Came out and put cat5 in for me and been working great.
I have dropped POTS and went to Call Vantage that's been working great as well.
I got my first bill today and it wasn't completely correct with what I was told with discounts. When I was having install issues a rep decided to upgrade me for free from the u200 to u400 free for 6 months. Well they only applied a $20 credit instead of $40 which would make it free. I called up and explained what happened 5 minutes later all was taken care of.
Latency isn't a big issue for me but I do look forward to them removing it one day and opening the internet pipe a bit more. Overall very glad I dumped comcast!!!
Oh and 1 think my monthly price is based on the u200 and MAX - 10/1.5 internet.
*********Original Post 2/15/08
I switched over from comcast. I had all 3 services with them. I saw that NE Illinois went live. So on Monday 1/28 I went to the U-verse site and put in my address. To my surprise it said I could get it. Then I called in to make sure and they said yes we can service you.
Now up until this point DSL has never been an option to far from the CO and no RT's for my area.
We go over everything and I have to order POTS again since VoIP isn't an option yet for U-verse service. We do that and according to the POTS person I should only be paying $8-12 in taxes we shall see. So I order 6/1 internet and u200 and they upgrade me to u300 free for 6 months. I get a $100 visa card for u-verse and $50 for POTS. For the u200 and 6/1 I pay $79 a month.
Install was set for 2/1 from 8-10. Well I call about 9:45 and they call dispatch and it appears a tech was never assigned the case. They get someone to come out from 12-2pm. He shows up about 1pm and I show him the house and NID. He leaves to go to the vrad and crossbox. Comes back after an hour and says he is having problems. So he calls for another I & R tech and he shows up about an hour later. They are both working on the lines and about 6pm they say they are coming out on Saturday to get go over it again.
Saturday 2/2 we were out and I get a call about 12pm from the U-verse tech asking about the install. I told him we would be there in 15 minutes and he said fine as he was going to go find the I & R tech.
I get home and drive over to the vrad. Explain to both what happened since they never got any notes from the day before. After an entire day still no luck and they didn't leave till 6pm again.
This went on from Monday to Thursday. Basically the issue was not being able to get or hold sync at my NID. Then Friday 2/9 we left for out of town but they kept working on it. Saturday 2/9 I get a voicemail from U-verse saying all is set and call back to schedule an appt. I call back later that day and the U-verse person said they hadn't heard back from I & R.
So on Monday 2/11 I called the I & R manager (which I got his card after they left on 2/2 and was in contact through out the week even though I was out of town) and he said all was fixed on 2/8. He said he would call a u-verse manager and have them contact me. About 11am on 2/11 I get a call from the u-verse manager and setup the appt. for 2/15 from 12-2pm.
I get a call about 8:15 saying they had a cancellation and could they come at 9am. I couldn't since I had some conf. calls and needed the internet during that. I call about 11am just to verify all is going well and to see if I can get the 10/1.5 internet. They check and I can so they upgraded me to that over the phone and upgraded me to the u400 for the trouble for 6 months free.
So tech calls about 12:15 says he will be here by 1pm. Shows up we go over everything and by 2:30pm all is working. We got the internet up first and then did the TV's.
I have the 2wire/RG in my furnace room since that's where the phone and cable come to and I have a board with everything mounted down there. I have coax going to the DVR and other setop box. Then a cat5 coming up to my office to the Linksys router which I just made a switch. Wireless is running through the RG/2wire and working fine. Just not used to a 2wire interface so that's taking a bit. Sync rate at the RG/2wire is 62 which is very good.
Speeds are as advertised. I don't have HD but the SD picture seems clearer to my wife and I compared to Comcast Digital cable.
Depending on what my POTS bill is I may switch to Call Vantage.
Over all very happy I stuck with it and the techs were very nice the entire time. One thing folks should realize is this is new technology just like when DSL came out. Some people have very smooth installs and others don't.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 103 days ago
- San Francisco,San Francisco,CA
- Contract price not specified.
- (12 month contract)
- "people do call back"
- "It's fiber optic; not available in this area and incorrectly installed. 3 times"
- "After 40+ years of reasonable happiness, I now hate AT&T"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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So far, we have, theoretically, at least, had Uverse for 10 days. For the first three, we had neither Uverse nor our old DSL service nor home phone service. I hate this and I don't anticipate that the problems will be resolved because, from att's point of view, there's no reason to resolve the problem once the sale has been made.
This has been a disaster from the start. I didn't write the order incorrectly; an AT&T employee did that. At the time Uverse was installed, I asked about connecting the wireless printer and was told it wasn't an issue. Pursuing this with AT&T technical support resulted in being told the printer -- purchased new six months ago -- was obsolete and that it was not att's problem.
Having been forced to move to Uverse by AT&T, I have gone, in less than a month, from being a relatively happy customer to hating AT&T with all my heart. Great marketing and customer service, folks!
Comments:
| | can't say if uverse is good or bad it won't stay up long eno for the last several months since i "upgraded" from ATT dsl to u-verse it will not stay up for any extended time period. over a dozen calls to call center, 5 techs have come out, no resolution. they have changed routers 3 times and rewired(at my expense) twice. one tech put a dsl phone filter on the router and said my line could not support over 0.05 kbps, it said it was impossible. I told him I had 1.5 mbps dsl since 1995 and have upgraded to their fastest speeds at every step and he told me this was impossible. I removed his filter and got 18mbps. the next to last tech said my speed was too fast and slowed me down to 12mbps, now it is slower and unreliable still. a "manager" said I would get a 50% discount for missing 5 days of work for them not fixing it and yet when my next bill came, even though my speed was cut, my bill went up 25%. I have had the same email addresses for my home and business for over 2 decades but am now shopping to quit. Another tech came out yesterday and said an INIC would solve my problem but his manager said it won't and refuses to install one. AT&T is the worst possible both technically and (lack of) service wise. | |
| |  DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | Re: can't say if uverse is good or bad it won't stay up long eno We can work on this if you wish... send me an email (click my name at left) for info or post in our direct forum.
Thanks
david | |
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| | | | Re: usually wireless printers My wireless printer (Samsung CLP-315W) connects just like any other wireless device. | |
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Review by (hidden by request)
(review was emailed from domain partyplannersusa.com)
lodged 106 days ago
- Sherman Oaks,Los Angeles,CA
- $80 per month
- (12 month contract)
- "None"
- "3 missed appointments- never installed"
- "Do not order AT&T Uverse services"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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ATT UVERSE is a hoax and the absolute worst company to ever deal with.
they sold us their services, set up 3 appointments for installation and
failed to show up all 3 times. When we spoke to an escalation supervisor
we were told that the appoinments were made in error and that the
service was not available in our area. I would discourage anyone from
ordering any service with ATT UVERSE.
Comments:
etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | Could be worse Look at it this way, you could have ended up with a sub-par service if the installer showed up.
'Installation no shows' usually mean that:
- You are too far from the 'box'.
- The infrastructure in your area is in really bad shape. +80% of the time
- Unlikely but can happen, there are no more ports in the box
You haven't missed anything. | |
| DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | if you wish... I can check on and see if service is available, Send me a message or send me an email by clicking on my name "david" at the left of this post.
Thanks
david | |
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Review by cancundsl
member for 8.7 years, 831 visits, last login: 25 days ago
lodged 116 days ago
- Houston,Harris,TX
 Business customer- $100 per month
- (12 month contract)
- about 15 days
- "Connection drops and have to reboot router frequently"
- "ATT Uverse dsl service is terrible"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Well it took over 2 weeks from the installed date given by ATT until it was actually installed and working. The technician was good but his provisioning department was inept. The connection runs about 90% of rated speed but the Motorola dsl router provided drops connection or just plain gets confused often and has to be reset, actually cant blame it on the router, the connection for some reason just goes down or gets lost at random, several times a day. ATT's tech support response is not helpful, asking stupid questions about OSetc etc. well the connection drops when not in use and even when nothing is connected. Sad that I had to sign a 1 year contract.
Nice download speed for a DSL line but upload is weak, 786k and that is the best they offer..
Comments:
DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | we can work on this if you want... let me know or send me a message... (click on my name on the left). | |
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