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All reviews of AT&T U-Verse


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read 328 reviews (231 positive) (27 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$125 per month avg ($30 to $264)

3 year trend

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Review by marine1 See Profile
Posted: 2.3 years ago
member for 8.5 years, 1125 visits, last login: 78 days ago


Houston,Harris,TX
$119 per month
about 7 days
"Rock solid connection. STB's on all TV's,"
"Picture and Sound freezing from time to time"
"More for less than I was paying with Comcast."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    Went ahead and made the switch from Comcast and AT&T ADSL to Uverse last week.

    Overall I am very pleased with the service thus far even with the few minor picture/sound issues I have had. Standard definition channels are a 100 fold better than I was receiving with Comcast, but he HD compression is a bit to much. Lucky for me at the moment I only have 1 HD TV, but that is changing soon, and hopefully multiple HD streams, and whole house DVR will be here sometime early next year.

    For the money it is a great service for me, but it you are looking superior HD on all your TV's at the same time, and crazy internet throughput then Uverse is not for you at this time.

    Followup comments:
    Forums » comments on review of AT&T U-Verse

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Review by x30n_ See Profile
UPDATED: 2.3 years ago
member for 9.2 years, 2106 visits, last login: 40 days ago


Canyon Country,Los Angeles,CA
$107 per month
about 6 days
"About the same price I was paying for TW, but now I have cables boxes in three rooms instead of two."
"Its ATT, but willing to give it a shot."
"So far, so good"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    I chould have had a sooner install date, but I it would have taken me out of work all day as they stated it would be a custom install and it could take up to 8 or more hours. So I elected to have it done on saturday.

    2wire modem/gateway/wifi router, VDSL, all connections in the apartment could have gone cat5 or RG6. I selected RG6 as all the cat5 connections where in strange places. Someone wasnt thinking when they wired the place.

    Here is a speedtest I did as of the date of this review.

    www.speedtest.net/result/159826161.png

    Followup comments:
    Forums » comments on review of AT&T U-Verse

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Review by sglaser1 See Profile
Posted: 2.3 years ago
member for 7.3 years, 475 visits, last login: 8 days ago


Frisco,Collin,TX
Contract price not specified.
"Something is fishy"
"very frustrating experience"
Pre Sales Information:
Tech Support:
(ratings below consensus)

    I live in Frisco Texas and I have been trying to get U-Verse service. They are installing
    all over the Apartments. When I check availability on their web site it says I cant
    get it but every other apartment number in my building can get it. The apartment right
    across from me can get it but it says I cant. Seems like there is something
    wrong on their side just seems strange that everyone around me can get it
    but I cant. I spoke to someone at customer service in second level management,
    called numerous times only to be told that someone will call me back and I
    get no calls, doesnt seem like they want my business. It has been very
    Frustrating to say the least.

    Stan



    Followup comments:

    Kas

    @boeing.com

    The website lied to me too

    The website told me I could it get the service too even though I just moved into a brand new condo and got flier for u-verse from the builder saying it should be available. When I called AT&T they confirmed that it was available and were very nice about setting the installation for me. They even gave me the deals that were only supposed to be available online. So now I'm getting 30 days free, a free DVR, and $100 rebate when you're only supposed to be able to get one of those if you order on the phone. Try calling them again and hopefully you'll have better luck.
    Forums » comments on review of AT&T U-Verse

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Review by casey727 See Profile
Posted: 2.4 years ago
member for 5.8 years, 657 visits, last login: a few hours ago


Plano,Collin,TX
$99 per month
about 10 days
"Rock solid internet connection"
"t.v. picture quality"
"Excellent value for the $$$$"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    I have been using sbc now AT&T dsl for over 5 years and was happy. Went with the U300 t.v. with 3down/1 up internet. Install was pretty easy and the guys who did the install were very professional. They asked where I wanted everything. Install took about 4 1/2 hours. Internet has been fine the only issues have been with the T.V. side of things. Picture freeze ups are the main issue. Sound is also not in sync with picture sometimes. The spotty tech support suggests rebooting your RG and set top boxes when this happens which to me is unacceptable. Hopefully these issues will be worked out, this is a very new service, and I feel competition is good. If Uverse and FIOS can give the fat cat overpriced cable companies a run for their money, I will reboot a RG once in a while. Bottom line - Internet very good - T.V. so so. This is a very good value for the price.

    Followup comments:
    Forums » comments on review of AT&T U-Verse

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Review by ninjatutle See Profile
Posted: 2.5 years ago
member for 3.8 years, 2197 visits, last login: 22 days ago


San Ramon,Contra Costa,CA
$95 per month
about 14 days
"Recording 4 shows at once, solid DSL, No hardware cost"
"No whole home DVR yet, can't offload shows to pc"
"Good value, no contracts!"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·Sprint Mobile Broa..
    $95/month for Premium Video + 3mb/1mb Internet

    This is a better value then the Dish and Comcast service I previously had. Lots of HD channels. Free PVR and wireless router with service.

    30sec skip on the remote. Not standard on PVR's anymore. The set top has every output known to man, well almost =) HDMI, Component, coaxial out, S-video and composite.

    The install and first 2 months of video service is free.

    Followup comments:
    Forums » comments on review of AT&T U-Verse

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Review by The Dv8or See Profile
Posted: 2.5 years ago
member for 8.3 years, 4122 visits, last login: a few hours ago


Danbury,Fairfield,CT
Contract price not specified.
"This is a great value package that doesn't even require a phone line"
"They really need to get their act together in the ordering dept. This took me 4 months to finalize."
"The concept is great, the deployment is okay."
Pre Sales Information:
Connection reliability:
Value for money:
(ratings match consensus)

    This was a long time coming. AT&T announced U-Verse service in my home city of Danbury at the beginning of 2007, and I immediately called to get hooked up. After paying $54 a month for basic non-digital cable, and shelling out some 77 a month for Speakeasy (I had 1.5/384 service with 4 static IPs), this seemed like a no-brainer to me. I was originally told that I could get 8 static IPs for $15 total, but this turned out not to be true. That affected my decision a little, but not much--the idea of getting the TV package was too worth it. Because they mis-entered my address as Bethel instead of Danbury, I had a hell of a time qualifying my address. To their benefit, customer service was fantastic. They were almost all very pleasant, and called me back several times to give me updates. To not fault of the CSRs, the U-Verse address database was just flat out screwed up. After 2-3 months of fighting about this, they finally did a site survey of my home to find that I was not eligible for service, and that I should call back in 4-6 weeks. Sure enough, in that time span, one of their reps called ME, and qualified me. I went for the U400 TV package with 6/1.5 Internet service. Truck rolled out to my house on April 27, and he was all ready to do the install. Unfortunately no one told him that the same day, they had to move a bunch of VRADs, so my entire morning was wasted, and they had to reschedule. They did reschedule to May 1. They did a thorough job--rewired ALL the coax in my house and gave me a brand new drop from the pole.

    Service is for the most part okay, but sometimes iffy. A few times my connection gets very fuzzy, and TV starts breaking up, along with Internet service. Twice Ive rebooted my gateway, and that seemed to fix it for awhile. For the most part, Im happy, though. I think I got a good deal. On a scale of 1-10, I give the actual implementation a 7.5, with optimism that it will get better.

    Followup comments:
    koolkid1563
    Premium,MVM
    join:2005-11-06
    Powell, WY
    clubs:

    Internet tier

    Are you sure that you aren't on the 6/1 internet tier? As far as I know, there is no 6/1.5 tier yet.

    The Dv8or
    DSLReports Forums -- The Mouse House 2.0
    Premium
    join:2001-08-09
    Danbury, CT
    clubs:

    Re: Internet tier

    I probably meant 6/1. I had the default T1 speeds stuck in my head.
    --
    You're so vain... I bet you think this post is about you.
    Forums » comments on review of AT&T U-Verse

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Review by koolkid1563 See Profile
Posted: 2.5 years ago
member for 4 years, 1374 visits, last login: 1 days ago


Houston,Harris,TX
$140 per month
about 6 days
"Wonderful speed tests, internet and TV rock solid."
"HD content doesn't look as good as it could."
"U-verse is a great new service with alot of potential."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·Bresnan Online
    I have had U-verse since February, and it has been rock solid. Our RG has never gone down (aside from when I unplug it). Speed tests are very good, and don't stray too far from our advertised rate (6/1). We have the U-400 package with Elite internet.

    Our VDSL signal is coming over a dedicated pair from the VDSL POTS splitter in the NID to our 2wire 3800HGV-B gateway, I am currently getting a sync speed of 27,264Kb/s downstream and 2,048Kb/s upstream to the DSLAM capped, with a max sync speed of 105,344Kb/s downstream.

    I would recommend U-verse to anyone that loves a rock solid, very fast internet connection. I wouldn't quite recommend the TV package if you are really into HD content. U-verse offers 25 HD channels, but right now, they are highly compressed, and only 1 HD stream can be viewed at a time per household.

    U-verse uses DHCP dynamic IP addresses, but mine has not changed in the two months that I have had it. Our install time was 4 hours, but it went by very quickly, and the install tech was really knowledgeable and was really nice. We had a problem getting our third set top (the only one to use HPNA) to sync up to the RG over HPNA. For some reason, the RG would not see the set top on the coax HPNA network. We had the box grab the first set of downloads over the Cat5 network, then everything seemed to work great!

    Followup comments:
    LostInWoods

    join:2004-04-14

    Why Fiber

    Why is this listed as a fiber connection. VDSL is not fiber to the subscriber, no matter what propaganda AT&T feeds us...
    koolkid1563
    Premium,MVM
    join:2005-11-06
    Powell, WY
    clubs:
    ·Bresnan Online


    4 edits

    Re: Why Fiber

    Technically, VDSL is a form of Fiber, as it is running on a Fiber To The Node network. Traditional ADSL runs on the PSTN system to the CO, VDSL rides the existing copper wire to the VRAD (DSLAM). The current local loop limit is 2,500 ft from the premise to the DSLAM for U-verse. Then it is fiber from the VRAD to the RT, then a fiber trunk to the CO.
    LostInWoods

    join:2004-04-14

    Re: Why Fiber

    I would argue that technically, VDSL is a form of DSL. By the FTTN logic, most all cable would be Fiber as well, since the nodes are typically fed by fiber, which then connects via copper to the subscriber. I refuse to drink AT&T's Kool-Aid on this one, koolkid.

    VDSL from a remote cabinet (be it on the side of the road or MDU basement) still delivers data to the subscriber over a copper pair, just like regular old ADSL. Standard ADSL in a remote cabinet (like the one my service uses) can be fed from fiber as well, but that doesn't turn my 3 mile long rural 1.5 Mbit service into FTTX any more than VDSL at 500 feet does.
    koolkid1563
    Premium,MVM
    join:2005-11-06
    Powell, WY
    clubs:
    ·Bresnan Online


    1 edit

    Re: Why Fiber

    said by LostInWoods See Profile :

    I would argue that technically, VDSL is a form of DSL.
    Yes, it does use a form of DSL to the VRAD (DSLAM), I am not arguing that.

    said by LostInWoods See Profile :

    By the FTTN logic, most all cable would be Fiber as well, since the nodes are typically fed by fiber, which then connects via copper to the subscriber.
    With U-verse, fiber is run all the way to the DSLAM (node), and copper the rest of the way. Right now, the copper distance from the premise to the DSLAM can not exceed 2,300ft (it has been reduced). How does this not fit your description of FTTN? From the CO to the DSLAM sitting no more than 2,300ft from the premise is all fiber. Every VRAD has a DSLAM inside, and every VRAD is serviced by fiber.

    said by LostInWoods See Profile :

    Standard ADSL in a remote cabinet (like the one my service uses) can be fed from fiber as well, but that doesn't turn my 3 mile long rural 1.5 Mbit service into FTTX any more than VDSL at 500 feet does.
    That is true, and you make a great point. The only thing is, I don't know of any ADSL/ADSL2+ modem capable of speeds even close to VDSL/VDSL2. There must be a big difference somewhere in the technology feeding the two. I don't know of too many ADSL providers advertising it as FTTN, even if it is serviced out of a RT fed by fiber.

    Call it what you want, but, I think AT&T is on to something. Are they the only company doing this? No, Qwest is doing the same thing, and I think they are even using VDSL to provide their IPTV services too.
    eandrews

    join:2002-07-22
    Scottsdale, AZ

    Re: Why Fiber

    This is true, qwest is provideing FTTN and VDSL in parts of Phoenix, AZ. I have a 3/1 data connection as well as IPTV through them. The only problem is they dont have a set top DVR solution yet.

    I do not qualify for Qwest's standard ADSL as I am over 25,000 feet away from the CO. But with a their VDSL I am 500 feet away from a fiber fed remote DSLAM.
    kshymkiw

    join:2004-12-21
    Columbus, OH

    speed

    So your saying your speed is 27x2? I haven't heard anything like that from U-Verse before. I have heard of DSL speeds around 6x2, etc..
    koolkid1563
    Premium,MVM
    join:2005-11-06
    Powell, WY
    clubs:

    Re: speed

    That is my sync to the DSLAM, my internet is the 6/1 package. The sync speed is that high because it needs to run the set top boxes for the TVs off of that pipeline as well as the internet connection.
    kshymkiw

    join:2004-12-21
    Columbus, OH

    Re: speed

    said by koolkid1563 See Profile :

    That is my sync to the DSLAM, my internet is the 6/1 package. The sync speed is that high because it needs to run the set top boxes for the TVs off of that pipeline as well as the internet connection.
    Better Understood now.
    edinsananton

    join:2006-12-08
    San Antonio, TX
    So I've had U-verse over a year. My sync was 25/3 back then and the rate they tested was during install - uncapped - was 44 Mb/s. This is not atypical for VDSL.
    m1arnett
    Premium
    join:2007-02-24
    Wickliffe, OH
    ·Time Warner Cable

    Cable ????

    I worked for Time Warner for years and installed about 1000 miles of Hardline, I am now a design engineer for AT&T and the cable companies have ZERO FIBER anywhere in their network, except at the base station, every major city has a couple and they are many miles from the subscriber with multiple repeaters and amps along the way, while the U-verse has Glass Fiber within 3,000 feet of the premises. It is a much better system than say a FIOS where the entire install is labor intensive and typically a pain in the ass. The U-verse system puts you on the Lightspeed Internet Backbone very fast and efficiently and uses existing tech from the node to the home. Where this system will really smash FIOS and all competitors in the Internet market is the day they roll out the IPSL system for U-verse with 100+ mbps speeds down and anywhere from 10-35 mbps upstream, these are capped figures. Uncapped figures are absolutley unadulterated with speeds reaching 200 mbps both up and down. the IPSL protocols can do these speeds right now in testing over the U-verse enabled system.

    copper loop

    @sbcglobal.net

    Re: Cable ????

    Could you go into IPSL in more detail as I don't quite follow? Is it a standard protocol which is being deployed at the moment? If so, where? Thank you
    GolfJan1

    join:2007-12-05

    Re: Cable ???? IPSL

    IPSL is the technology of Rim Semiconductor which has announced 384 mbps max speed with 35 mbps available at 8,000 feet. With low latency and many other attributes, I am not surprised that ATT is testing it. Can you tell us any more about the tests?

    For those who want to read more.

    www.rimsemi.com

    »findarticles.com/p/articles/mi_m···16691004

    Destiny 1

    @sbcglobal.net

    Re: Cable ???? IPSL

    Here is a site dedicated to Rim Semiconductor and IPSL.
    »ticktockstock.com
    Forums » comments on review of AT&T U-Verse

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Review by mrmiller8 See Profile
Posted: 2.6 years ago
member for 4.8 years, 10 visits, last login: 1.6 years ago


Houston,Harris,TX
Contract price not specified.
"5900 points!!"
"None yet"
"THIS IS THE WAY TO GO!"

    My Other Reviews·T-Mobile US
    This is the new ATT U-Verse, (TV/DSL?) hook up. We went with the elite, 6 megs. Sure enough, it pumps it in up to that. Okay, 5900.

    He ran coax from our phone interface to a wireless router in the house. Split off of that to the TVs. The install was smooth as silk! (Thanks Oscar)

    You can program your TV to record on your Yahoo homepage! A ton of channels, plus many HD. Picture and sound is better than time warner cable. Cheaper too.

    This thing is unbeliveable!! Cable and the dish are going the way of vinyl records if this thing catches on. So far so good. We just got it this morning. And no, I don't work for, or have stock with ATT. I'll let you know if we have problems. I've had all the cable and satellite providers before. No install went as smooth as this!!!!!

    Followup comments:

    David
    No,there is another.
    Premium,VIP
    join:2002-05-30
    Granite City, IL
    clubs:

    See I don't get this

    You would think this would be in the good review column. I am beginning to think the system's broken.

    djrobx

    join:2000-05-31
    Valencia, CA
    ·PHONE POWER
    ·AT&T U-Verse
    ·AT&T CallVantage
    ·Time Warner VOIP
    ·RoadRunner Cable


    2 edits

    Re: See I don't get this

    Looks like there are curently no "out of 5-stars" ratings associated with this review. In the absence of good or bad numbers the system seems to consider a review "mixed".

    -- Rob
    --
    Laser eye surgery rocks! I love frickin' laser beams.

    mitchy

    @sbcglobal.net

    won't work on wide screen tv's

    got u-verse today. works great, but......
    we have a 42" wide screen tv and the picture won't
    fill the screen. they suggest to 'zoom' out the
    picture, which only distorts the picture.
    why pay $3,000 for a plasma widescreen HDTV only
    to have a distorted pic?
    if you DON"T have widescreen...then i'd say get it.
    but if you DO have a widescreen tv..by all means do NOT
    get U-Verse!!!!!!!!

    Peter_Nemo

    @sbc.com

    Re: won't work on wide screen tv's

    If the picture isn't filling up the screen of your widescreen TV, try this menu path via the remote control:

    Menu > Options > System Settings > Aspect Ratio

    If you have a widescreen TV, make sure you have selected an Aspect Ratio of 16:9 (and not 4:3).

    -- Peter
    Forums » comments on review of AT&T U-Verse


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