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 Review by Carbon Unit 
Posted: a few hours ago
member for 8.5 years, 3568 visits, last login: a few hours ago
 Saint Charles,Saint Charles,MO
 $164 per month
 about 10 days
 "Good selection of channels"
 "proprietary router/gateway, moderate pings, HD is not top notch"
 "decent service and reliablity, priced a little less than charter"
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I have 12mb internet and 300 package, but Im on a freeview now with 18mb internet... the speed is nice for downloading files that is only if the server you are connection to uploads the full speed, the pings are basically the same for all the speed packages so going from 10mbs to 24mbs you will probably have the same gaming pings (lag) probably will go back to the 12mb service when the freeview is up, installation took about 8 hours, they used the existing coax which gave me problems, I used some of my old Ethernet cables in place of the coax which solved the problems I was having. I think the price is a little high for what you get, I cant use satellite because of the tree's in my yard. I think when ATT brings fiber to the house and maybe use a little better gateway wich supports wifi N 450mbps, QOS, and gigabit LAN, 1080p HD the service will be top notch
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 Review by ozzy6900
UPDATED: 1 days ago
member for 5 years, 541 visits, last login: a few hours ago
West Haven,New Haven,CT
Contract price not specified.
"Cheaper than cable, One Bill service, Home DVR"
"Still no on-screen caller ID"
"Good combined service for the money"
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I reviewed Comcast Cable but no one could tell me what the price would be after the introductory price was over. As a former Comcast customer, I do not like the company. I switched from Dish Network to U-verse because of cost and my DSL was horrible. With U-verse, I am running 3mb instead of sub ISDN on DSL.
Ordering was easy and the installer was there only an hour late. Installation was all CAT5 throughout, including from the NID to the RG (Motorola). All the STB's are connected via CAT5 to an 8 port Cisco switch then to the RG. The Network is sent from the RG to an 8 port Cisco down to a 16 port Cisco to connect to the wired machines and peripherals. Wireless works very well and file sharing is fine. There are XP, Vista and MAC in this network.
The VoIP works fine but there are a few items that we miss. One being on screen caller ID and the old fashioned SpeedCall (this we lost with the switchover). I do not get the echoing and drop outs that others complain about but I noticed that the old wall set does have a faint sound of data running in the background. None of the other phones or the cordless have that problem.
I do not have HD yet but when I do get an HD set, I will have that turned on. Oh, I am sorry, I cannot give you the monthly price as I am an employee of AT&T. I will tell you that the public price for U300, 3mb and 2 lines VoIP'd is very fair and less than I was paying with Dish Network and AT&T!
2/2010 - SInce the original review, I upgraded to 6mb to accommodate remote work.
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Review by ct_mike
UPDATED: 1 days ago
member for 3.3 years, 1047 visits, last login: a few hours ago
Hamden,New Haven,CT
$170 per month
about 12 days
"U400 has a lot of channels, Elite speed upload is very nice."
"Constant disconnections."
"Works just as well as Comcast Digital for less money."
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The wife was uncertain of U-Verse technology and how well it would work for tv, so I made her a deal. We would get U-Verse and keep Comcast. We would talk about it after a week and decide which one to cancel. Three days into that week she asks when we will be returning the Comcast boxes.
The install took a long time, mainly with issues in AT&T's wiring from the VRAD to my house. Out of a 6.5 hour install, hooking the boxes up in the house took less than an hour as I had Cat 5 to all the tv's already. They had major issues trying to get the gateway to talk to the network, it would get service then drop it. After moving my connection to the second card in the VRAD, all worked perfectly and we have not had any dropouts in the past 10 days.
The only minor issue we have had is that the dvr in the living room has shut itself down twice. It came back after a reboot, and I believe the problem to be heat buildup in the entertainment center. It should be better now that the Comcast dvr is gone as that was generating most of the heat in the cabinet.
Overall a very good service as long as one researches the limitations before hand and ensures that they can live within those limits.
Update 2/7/2010:
Going back to Comcast. Tired of having to wait at home for an AT&T tech who does some work and says that he fixed the disconnection issue, only to have it return a few hours later. I have also found that U-Verse is susceptible to AM radio interference and AT&T knows this. Why then did they mount the VRAD at the base of the AM radio antenna in the area? Even with good bonding throughout the plant, all the way to the house, and Cat 5 wiring in the house they are unable to get rid of the interference at 960 khz. Wouldn't you know, the local radio station is 960 am WELI.
I liked the service a lot for the first year and a half or two years, but this disconnection issue has gotten out of hand. If you can get a clear line, the system is wonderful. If you have interference issues, don't expect a quick resolution, if any.
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Review by jimmy1one
UPDATED: 2 days ago
Fair warning: reviewer joined this week
Charlotte,Mecklenburg,NC
$185 per month
about 5 days
"Reliable cost effective"
"bad Tier one support"
"Best Service I've ever had in 25 years"
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I was a Direct TV and Clear subscriber. I would not consider TWC for love nor money. I'm a 18\1.5 user at $55.00 a month. The order process was straight forward but they had to install a new line. All the equipment is Cisco. Customer service is good the installers were professional. Tier 1 tech support was bad really bad. Tier 2 support was outstanding
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 Review by BeaverHunter
UPDATED: 2 days ago
member for 9.1 years, 3749 visits, last login: a few hours ago
Palmdale,Los Angeles,CA
$45 per month
about 4 days
"I get my full speeds with U-Verse that i didn't get with my failing DSL line."
"Sometimes it will lag once in a while"
"so far so good"
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I changed from 6 megs DSL because my line dropped 1.5 megs and i was told by AT&T there were unable to fix my line. I had it for nine years at that speed and now they were unable to fix my line, I wonder if they just wanted me to switch to U-Verse.
When I called U-Verse I had to talk to 5 different people to finally get to a supervisor so i can get the install free and not have to pay 149.99 for it when my line went bad, so i was told.
The install took maybe 45 min. if that. they used my line that was setup for my DSL since it was a home run already. I asked the tech to install a new cat 5 line and he told me he couldn't because my line was in good shape. He even used the line that was plugged into my DSL jack into the U-Verse RG unit. I asked wouldn't cat 5 be better and he said no the RG's are made for copper wire and work fine with it.
After the install i have my full speeds and its working fine.
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Review by tprince18
Posted: 2 days ago
Fair warning: reviewer joined this week
Port Huron,Saint Clair,MI
Contract price not specified.
"None yet"
"Will not activate on AT&T's end"
"Horrible"
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Ordered only the u-verse internet because that is all that is available to me in my area currently on 2-1-10, received my (RG) on 2-4-10 and was told that my old AT&T DSL account would be dis activated and my new u-verse would be activated as of 8 p.m on 2-5-10. It is now 2-7-10 and with at least 20 phone calls and two tech visits no one on the AT&T end can tell me why I am not receiving my u-verse internet yet. I am however still getting the old DSL through them anyone have any solutions or ideas please let me know I am very frustrated and disappointed with this and have never had such crappy service from AT&T.
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 Review by Chibooey
Posted: 4 days ago
member for 9.6 years, 1803 visits, last login: a few hours ago
Chicago,Cook,IL
$35 per month
about 15 days
"Much faster than my previous 768/256 DSL"
"Install coordination was horrible but good tech made it worth while."
"Satisfied customer"
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I had the install from hell due to the sales team changing my order without my knowledge and then lying about the install status. The install techs seem to be over scheduled. With all that said, once the service was in it has worked flawlessly. So far I am pleasantly pleased.
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Review by bmilford
UPDATED: 5 days ago
member for 7.7 years, 1574 visits, last login: 5 days ago
Frisco,Collin,TX
$30 per month
about 7 days
"Fast"
"Unclear on how long $25 discount lasts, TV required for free install. No documentation for 2 wire gateway."
"Very reliable."
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Igot MAX Plus 18Mbps for$65-$25-$10(for 6 months)
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Review by emjayef
Posted: 5 days ago
member for 2.2 years, 22 visits, last login: 6 days ago
Pleasant Hill,Contra Costa,CA
$115 per month
about 7 days
"Internet/phone/TV integration, reliable, easy online setup, wireless included."
"Seems to be some DNS issues causing pages sometimes not to load 1st try"
"So far, it's been reliable, and a little faster sustained download speeds than equivalent DSL."
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I had 6 mb/s DSL from Sonic.net, an AT&T reseller. It was always reliable, but I needed to cut costs, so I decided to try Uverse 6mb/s. I now get faster download speeds for large downloads, although browsing seems slower due to delays or failures to load pages sometimes. I've tried alternate DNS servers like openDNS and Google, and it seems like it might help, at least with the failures.
No problems with the phone service at all, although I'm not that happy with the TV service, which I rarely use anyway. Most of my dissatisfaction is with the settop box - the HDMI doesn't work with my HDMI switching (it keeps flashing a message saying it's incompatible, then continues to work). Also, it won't work with my Universal remote controller that I use for everything else, so I need two remotes. It seems to use a different IR format, and my remote can't understand most of the signals.
I occasionally get stalls when watching TV, lasting a second or so. It can be very annoying if it happens at the wrong time.
But, I mostly use my Roku player and DVDs. The gateway is next to my AV system, so I have a wired network connection and get very good service for Roku, which is expanding all the time. I may just cancel the TV service
I was able to schedule the installation so that my DSL was disconnected the day before, so I had minimal interruption in service. I was able to use dialup if needed, like to check email, etc. I had to get an override from them to schedule the install while I still had DSL; they said if I didn't have it disconnected on the installation day, they would not be able to install, and I'd get detention for a day. OK, I'm kidding about that.
The U-verse support here on BBR seems very good, which is a good thing considering the normal tech support is about what you'd expect. 
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 Review by Nick8684
Posted: 6 days ago
member for 320 days, 8 visits, last login: 3 days ago
Deltona,Volusia,FL
$121 per month
"It is versitile in the hpna(IP TV) and has good potential"
"It's very underated for what you pay for. Mainly the internet speed."
"If I had a choice I would stick with Bright house cable until the make fiber more efficent"
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I my self did not order this service nor would I have. Im staying at a family members house for the time being. He ordered Uverse december of 07 and has had 4 RG's replaced, 2 stb's replaced. Also had to do some rewiring at the nid twice now and still having intermittent latency issues plus the STB's still like to power cycle them selves at lease twice a week. Overall Im unhappy with the service.
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