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Review by KINgGh0sT 
member for 5.6 years, 82 visits, last login: 2 days ago
updated 5.6 years ago
 Gatineau,QC
 $39 per month about 4 days Bell Canada "Cheap, Quick to respond to Tickets or Emails. Quick setup of my account, listened to my needs when signing up." "Didnt have much information on how to get started." "Good ISP. Quick when answering help, Tech support didnt listen exactly what my problem was but alas I sorted it out myself."
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I was comparing them to Teksavvy, went with Velcom due to the quickness they replied to my emails. I ordered the 5mbit unlimited DRY DSL, and it was installed quickly. The order process was quick, and the gentleman was very friendly, the setup on the other hand was non existant.
Modem: Speedtouch 516
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Review by dmarzahl
member for 5.6 years, 30 visits, last login: 5 years ago
lodged 5.6 years ago
- Toronto,ON
- $29 per month
- about 15 days
- Bell Canada
- "Best move I could have made from Sympatico."
- "I have not discovered any. Since Velcom subcontracts from Bell I am a little concerned."
- "Excellent value, responsive support, good performance*. so far-so good."
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* Minor issues with setup and email were quickly resolved. I am encountering speed fluctuations during evening hours (8:30pm to Midnight) likely due to traffic problems.
Actual causes have yet to be identified. Apparently it is a Bell problem. I don't have the expertise to understand everything about bandwidth and what I can expect from my 5Mb service. In any event, it beats Sympatico!
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 Review by Scoop18
member for 6.7 years, 1153 visits, last login: 4.3 years ago
lodged 5.8 years ago
- Ottawa, ON
- $10 per month
- Bell Canada
- "Awesome customer service"
- "None that I know of"
- "Definitely worth considering if you're looking for a DSL provider."
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I've been using the Velcom DSL login in addition to my regular DSL provider for the past couple of weeks. I called in to set up the login account and within 30 minutes I had an e-mail confirming my user ID and password. Shortly after that I received a follow-up telephone call from Matt at Velcom to confirm that everything was working satisfactorily. Over the first weekend I had some e-mail issues and contacted tech support several times by e-mail. My questions were answered promptly and politely and the problem was fixed quickly. The Velcom connection seems quite reliable and I can't think of anything to complain about.
The customer service console on the Velcom website is easy to use and allows you to check/change your account information and add e-mail addresses which is a nice feature.
Anyone looking for a DSL provider should consider Velcom.
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Review by dynamx
member for 8.4 years, 1067 visits, last login: 5.8 years ago
lodged 5.9 years ago
- XXXXXX
- $10 per month
- about 1 days
- Bell Canada
- "great price, solid network"
- "-"
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I love being able to manage my account via the control panel (add email accounts, update payment info, view invoices, view bandwidth usage etc.)
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 Review by Bicephale
member for 7.6 years, 1674 visits, last login: 1.2 years ago
lodged 6.1 years ago
- undisclosed location
- $10 per month
- about 1 days
- Bell Canada
- "On-line Control Panel (management), personal web space"
- "This is virtually risk-free (i pay using postal money orders)"
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I subscribed to this alternative access on a quarterly basis but could have asked to try
them for one month only if i had prefered. Their answers were quick and honest, there's
been no issues as long as i'm concern and it's a shame they don't advertise this LogIn
service outside the local boundaries since it's a hard-to-find service in my Province!!!
I didn't evaluate my LogIn account long enough to be able to rate them accurately but
nothing is perfect in a real world so i guess 4 over 5 is reasonable. More investigation
would be required but i noticed that latency is around 50 ms, quite a fair deal when i
consider that their signal is going thru Québec city before it heads back to the west...
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