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All reviews of Clearwire Wireless


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Reviews:
read 138 reviews (44 positive) (60 negative)
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Six Month Rating

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$40 per month avg ($22 to $60)

3 year trend

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Review by KIDPUTER See Profile
UPDATED: 1.1 years ago
member for 5.2 years, 454 visits, last login: 26 days ago


Porterville,Tulare,CA
$44 per month (24 month contract)
about 1 days
"Practically the only thing I can get"
"It Sucks , limited coverage, limited portability"
"WTFE it is OK for what it is , It does have a 14 day trial"
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(ratings match consensus)

    I have the Premium Package that promises 2 meg download and I get it.

    So I cannot complain , latency is bad and they do block Peer to peer downloads

    It seems that they have an auto blocker or a "cap" for sites like Limewire etc, they do not block other FTP sites that are less popular, but music is harder to obtain for me now , minor deal , I just work around it. I can actually get fairley good speed with Bit Torrent-- So That problem is solved , so all in all It works and is better than most things Ive had here , Verizon gave me a 30 day trial and then billed me 9 grand!

    Followup comments:

    Not Clear Wire

    @comcast.net

    Not Clear - Canceling is a HUGE hassle

    If you are ever in an area that doesn't get good reception here are your options:

    1. Try to sell you modem online at eBay and have someone take over your contract.

    2. Go through a multi-step, multi-hour process of confirming that you don't have clear reception. The 1st operator makes you go from room to room, even your bathroom to see if you have reception.

    b. Then once you pass that test, you wait to get to technical support and they make you do the same processes.

    c. Then you get transferred to yet another department who schedules a 'free' technical support call to your house to confirm that you get sub-standard reception.

    d. The technical support person comes to your house and goes through the same process. I was told that I could put it outside my Redmond, WA house. Yeah. In the rain and wind in a little plastic box.

    In essence it is a long drawn out hassle to cancel with these folks.

    So if you move or if your neighbor's trees grow to high and your service sucks, will be prepared for a long, drawn out hassle of a service.
    Forums » comments on review of Clearwire Wireless

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Review by BVirulent See Profile
UPDATED: 1.1 years ago
member for 1.1 years, 30 visits, last login: 160 days ago


Grants Pass,Josephine,OR
Contract price not specified.
"Browsing is OK"
"Poor support/Don't expect to play FPS online"
"Don't do it!"
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    Well, I went from using Comcast's 4mb internet to Clearwire's standard level (unsure exactly what it is). But I can get about 150kb/s on a file download temporarily (more on that later). The reason for my shift was purely because I moved in with my parents so I could commute to a nearby college. As a person who often downloads/watches TV episodes online/plays internet games (especially Counter-Strike etc...) this ISP has been HORRIBLE! I can understand when they limit my torrent downloads, but when I need to download a patch for World of Warcraft and it takes me twice as long as it should because of bandwidth limiting -- how annoying! Even when I do play Counter-Strike I usually start with a respectable ping (latency) but after a few minutes it becomes irradic and unreliable. I would not recommend Clearwire to anyone who actually uses the internet.

    I suppose it is OK if you're one to simply check email, browse the Web. But don't expect much when clicking on streaming files, content rich pages, or anything that demands what your connection should be capable of. Bottom line: get it for granny -- no-one else.

    Followup comments:
    Forums » comments on review of Clearwire Wireless

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Review by luke3rd See Profile
UPDATED: 1.1 years ago
member for 1.2 years, 11 visits, last login: 1.1 years ago


Merced,Merced,CA
$36 per month (month by month)
about 4 days
"there are not realy any good points"
"everything"
"don't order"
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(ratings well below consensus)

    it drives me crazy that they did me like they did..I think a man has a right to have this service. it don't matter what the color of his skin is.''update'' these people treated me bad.that I can never forget.

    Attachments:
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    Click for full size



    Followup comments:
    ernliz

    join:2001-11-25
    Abilene, TX
    ·Clearwire Wireless

    A Bad Situation, but....

    First, sorry about your sister.

    Now to the point of your message: this all sounds like a communication problem between you and Clearwire, and not a reliability and quality issue. I would probably blame Clearwire first for not understanding your actions, which do not seem malicious. However, you may not have explained your situation very well either, and they thought you might be trying to jerk them around.

    In my opinion, Clearwire is a good Internet provider and as with ALL other providers, you've got to understand the contract, which is not that hard.

    Best of luck.

    ClearWireIsLousy

    @microsoft.com

    Re: A Bad Situation, but....

    You seem to be someone for Clerwire for sure.

    Clearwire internet connection is the WORST one I have ever seen or experienced. The network speed is LOUSY; the support guys take you for a ride when you want to disconnect the service. A BIG WARNING TO EVERYONE TRYING TO GET CLEARWIRE: CLEARWIRE SUCKS. BIG TIME!
    Forums » comments on review of Clearwire Wireless






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Review by Shit Pickle See Profile
Posted: 1.3 years ago
member for 1.3 years, 0 visits, last login: 1.3 years ago


Harker Heights,Bell,TX
$35 per month (24 month contract)
about 360 days
"Great for web navigation, cheap cost"
"Bad customer service, weird contract, slow connection speed,"
"It sucks!"
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    This service sucks. The connection speed is even slower than DSL. The contract is set up in a strange way. The contract is a SCAM. I do not recommend for watching videos or playing games online. I can only get 3 lights,I'm lucky if I get 4.Road Runner & Embarq are better services.

    Don't get Clearwire unless you need it.

    Followup comments:

    doody

    @hawaiiantel.net

    hey

    the reason your internet is running slow is because you happen to have bad reception...like you said u only have 3 bars...it doesnt mean clearwire sucks. It runs fine for me, on speedtest.net i got more MBPS than my old dsl
    Forums » comments on review of Clearwire Wireless






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Review by OldschoolDSL See Profile
Posted: 1.3 years ago
member for 3.7 years, 688 visits, last login: 155 days ago


Chicopee,Hampden,MA
Contract price not specified.
"Internet Everywhere!"
"Its not here yet"
"Something to look forward too"

    I was able to try Clearwire when taking a trip and have to say, I loved it. I expected a complete wireless internet service provider to act much like a Cell Phone provider (slow and unstable). The speed was quick and I never lost signal. It was like having DSL (not cable speeds).

    I was able to link up no matter where we took the laptop in town.

    Followup comments:
    Forums » comments on review of Clearwire Wireless

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Review by boogi man See Profile
UPDATED: 1.3 years ago
member for 8 years, 1372 visits, last login: a few hours ago


Jacksonville,Duval,FL
$45 per month (12 month contract)
"not telco or cable"
"slower than cable"
"decent enough"
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    My Other Reviews·AT&T Southwest
    ·Comcast
    will not go with dsl. had comcast the service was stable and FAST but their service sucks so i went with clearwire which has god service sort hold times and nice people. standard dsl speeds 1.5 down 256 upbut cheaper price and better service for now i'll live with it prolly wont renew because i want faster service.

    okay so as of now 07/08/2008 i am still being billed for service i ave clled three times to have shut off they flat out refuse to do it. i've gone to the bank to have it resolved at this point. their phone support is less than helpful and the speeds well it's wimax i guess i expected to much,

    Followup comments:
    Forums » comments on review of Clearwire Wireless

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Review by lemouton See Profile
UPDATED: 1.4 years ago
member for 1.4 years, 1 visits, last login: 343 days ago


Snohomish,Snohomish,WA
$50 per month (24 month contract)
"Works where I live, even though I'm technically out of the service area"
"Connection is flaky and varies randomly. Upload speed not fantastic."
"It works fine if you don't have an alternative service like myself. I'm satisfied with it."
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(ratings above consensus)

    I chose Clearwire almost as soon as I heard about it because it was the ONLY service that was available in my area, and I believe it still is. Where I live is sort of an anomaly as far as broadband internet goes. Verizon provides ADSL just up the road from us and Comcast provides cable down the road the other way. I have just contacted Comcast and they say that they actually do provide service, but our cable company is Broadstripe (formerly Millennium Digital Media which bought out Lk. Roesiger Cable) and I just got an e-mail from Broadstripe saying cable is available, but I am taking their work with a grain of salt.

    We are technically out of the service area for Clearwire so we had to sign a contract that said we know that we are out of the service area. The service works just fine with one or two bars, but sometimes the signal is flaky and does not come through very well, and therefore we don't get a good connection. This doesn't happen too often though and as long as we put the modem in the right part of the house (in front of an open window) we get a decent connection and a signal of 3 of 5 bars.

    We initially purchased the Clear Premium package (1.5 Mbps / 256 Kbps) and then when they came out with Clear Premium Plus (2.0 Mbps / 256 Kbps) we upgraded to that. We noticed some increase in the speed, but not all the time. So, I would recommend just getting the Clear Premium plan especially if you're out of the technical service area. The Clear Premium plan costs $39.95/month with a modem rental fee of $4.99/month and tax. Clear Premium Plus costs $44.99/month with the same rental fee.

    The install process was relatively painless. We already had a home network set up with a wireless router and with a house wired for networking with CAT5 cable; we were just lacking the broadband internet service. We placed the modem where it would get the best signal and ran a cable to the nearest wall jack (Clearwire provides devices call ClearPlugs which can transfer the signal to a wall power outlet and then out at another outlet closer to the router if they are not near each other and the house is not wired like ours is. The plugs are a bit spendy though). After fiddling with the wires, the modem was plug and play and we were instantly online. The process was relatively painless, as I said. The sales rep that came out to our house with the modem to test the service had us fill out the paperwork and handed us the modem and we were set to go. Not a big hassle at all.

    The modem is about 6" x 10" and only one side of the modem is used as the antenna, so orientation of the modem matters significantly. So if you get Clearwire, it's best to make sure when you find the best signal that you make sure it doesn't get moved because that could affect your signal and potentially your speed and connectivity.

    Clearwire is rarely "down" as in the service doesn't work properly on their end. We have had issues because of our location and in the past there were overloading issues on the tower that we were connecting to, so there were terrible speed issues. These were resolved relatively quickly though. As long as you get a good signal though, your connection is decent and very comparable to ADSL. I don't have too many gripes about them. I know that my location is hard to reach, so I'm pleased with what I have. It's a LOT faster than 56k, that's for sure.

    Followup comments:
    Forums » comments on review of Clearwire Wireless

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Review by Cider7869 See Profile
UPDATED: 1.4 years ago
member for 1.6 years, 3 visits, last login: 1.4 years ago


Sedro Woolley,Skagit,WA
$43 per month (2 month contract)
"worst customer service I've ever experienced."
"would not recommend this service to anyone."
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    signed up with clearwire because there was nothing else available except dialup. Took the modem home and got 1 led to light up constant with 2 to 3 at most other times. went back to the outfit peddling their service and they recommended the (osu) outside antenna. Opted for the 2 year contract at 1.5m / 250 speed. Placed osu at highest point on house and for first month or 2 things were good. Never got speeds as advertised except in bursts. service has diminished now to the point that i'll be lucky to post this. In the last month, I've called tech at least 5 to 6 times. I'll give the short rundown of what happened. At first I got all the reboot modem ect ect. which helped for an hour or 2. I finally got a guy by the name of Terry (10154831) out of L.V. NV. control ctr. that finally agreed to get a truck roll to my address to find issues. the 2 days pass after talking to Terry and nothing, no call, nothing. I call, start all over with my story and they order another truck roll... again 3 days, nothing. I call and it seems the local area cancelled my truck roll 2 times with no explanation to anyone. Finally someone calls me 2 days after all this (not the local provider mind you) and says that the local provider knows the area and says its the leaves on the trees................................. well, thats just dandy. thanks for the call. Now I've had this service for just about 2 years... the service has never give me the advertised speeds... it gets close in bursts. but sustained d/l speed is about half, and as of late, the last 3 weeks have been an average connection for about 15 min. and then drops out completely. Leaves?? what happen to the leaves last summer?? and not to mention the same issues during winter with no leaves..... give me a break. So as of 5/24/08, the latest call tech support has decided that I'm outside their "range of service".....??? Now I'm left with wondering if this is their stance, if they are going to renew my service automatically and stick me with the early contract cancellation fee... at this point, dial up is looking good. Good riddance Clearwire.

    Attachments:
    NewRichTextD···.rtf.zip 381 bytes


    Followup comments:
    WarmCoke

    join:2007-01-31
    Boise, ID
    ·Clearwire Wireless


    1 edit

    Test it first...

    I was allowed to test signal strength before signing any contracts. I appreciated this gesture by Clearwire and was told that unless I had good signal strength they did not want me to sign my contract.

    You got your bad review logged as the door was hitting you in the butt on the way out the door.
    Forums » comments on review of Clearwire Wireless

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Review by poodleman78 See Profile
Posted: 1.5 years ago
member for 1.5 years, 0 visits, last login: 1.5 years ago


Duluth,Saint Louis,MN
$43 per month (24 month contract)
about 1 days
"Smooth at times"
"Where i'm at it would jump towers...."
"If you live west of the Zoo it's a pain!!!!"
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(ratings match consensus)

    I signed up for C.W. in Oct. 07 an at the time it was great..no leaves on the trees..other than the signal jumping from tower to tower....so I got pissed one night an turned it (an unknown direction at the time) an unplugged everything an let it be for 4 hours (a month after I got it hooked up). Came back home an everything was honky dorky. But there were numerous times I had to call tech support to reset the towers....my computer....ect....clear the cache an stuff. It would work fine for about 3 weeks then it would get all boggy again....so again I called tech support an went through the same QUAP!!! This was a constant thing (at least 1-2ce a month) until I was recently kicked outta the garage...all my stuff had to be taken out...but the back bed-room to the house was ok. So what the hell....an it was worse...the trees leaves were in the way of the signal (from superior, wi)....an the towers in duluth would fight for my signal....when one towere would get full....my connection would jump to the next tower....an back an forth. And where I could place the modem was very limited in the room (storage Bedroom). Anewayz, the local guys were very understanding of what was happenein' an stuff....an were a lot more help than the GD tech 1800#. It is true that most of the 1800# tech people acted like drones...same damn ???'s .....always blamed my router an computer before their service....that ticked me off so many times.

    The moral is....if you live east of the Zoo an such the service is really damn good....but just past the Zoo....it blows!!!!! An the contract is pretty damn tight....only 1 or 2 loop holes that could actually help a customer. I won't state what those are at this point.

    An plus the tech support hours are now from 9:00a.m. to 10:00p.m. they used to be 24 hours when i first signed up an a little after........an that worked out great for me....workin' the late afternoon shift.

    Please let me know what your experiences are around this area w/ C.W. .

    Thank you

    Followup comments:
    Forums » comments on review of Clearwire Wireless

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Review by Tallrider See Profile
Posted: 1.7 years ago
member for 1.7 years, 15 visits, last login: 1.4 years ago


Jacksonville,Duval,FL
$40 per month (12 month contract)
about 3 days
"Better than the DSl in both speed and reliability"
"Sometimes the signal is weak"
"Good deal and reliable service"
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(ratings above consensus)

    I tried to get a dsl installed but nobody could get it to work .Two techs came out and were not much help.I ended up running a cat 5 from my computer to the nic of phone on outside of house.The Clearwire modem is a Nextnet wireless.

    Followup comments:
    Forums » comments on review of Clearwire Wireless







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