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Review by kaze13 
UPDATED: 113 days ago
member for 113 days, 1 visits, last login: 113 days ago
 Keller,Tarrant,TX
 $180 per month
 about 14 days
 "Cheap for all-in-one package (phone, internet, full cable)"
 "Unreliable service, billing problems, monopoly with local apts."
 "Avoid if you can, check all bills"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
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Upon moving into an apartment, I discovered from the management staff that phone and internet can only go through OneSource Communications, as they have an exclusive contract. And, you have to have a local phone number for the gate to the complex. I ordered the best package they had (10Mbps down/768Kbps up DSL) as part of a package deal with phone, internet and cable. The installation was two weeks after I ordered, and they forced me to take an entire day off work because the could not give a time frame outside of "between 7:00 AM and 6:00 PM".
The installation was (relatively) smooth, however the installation tech had to call into the office to have them rebuild the DSL at the central office (they only provisioned me for 5Mbps/256Kbps) and get the correct phone number (which was not what sales gave me). When the DSL was finally working, the tech had call back into the office again to get me my static IP addresses, which were not provided to him nor me prior to his phone call at my apartment. The first bill came and all seemed well.
A month after installation, the internet access went out as OneSource blocked my IP addresses for no apparent reason. After four calls (one of which involving me explaining to the CSR how their network works and what happened) they finally escalated the issue to their network team (or person, as I'm pretty sure they're too small to have teams). About two days later, I got a call asking if everything was working...on my cell phone while I was at work. I confirmed when I got home and found the DSL working again with my static IP addresses, and called the lady back.
Then the second bill came....and they charged me for NINE static IP addresses (I only have three), adding an additional $54 to the bill. After countless attempts to get to the billing department, I was finally told that I could take the $54 off the bill since it was credited to my account, which I did. About two weeks later, I received a letter saying that I was $54 short on my bill and that they were disconnecting my service unless I payed before the 10th of that month. Another four calls into the billing department, in which they stated that my account is in good standing and not to worry about it. Thankfully, my internet access was not disabled.
Now I'm in month three of service with OneSource and seriously considering moving when my lease is up...all because of the lack of reliability of the required ISP. I've also started research on the legal standing for an apartment to enter into a monopolistic contract with a provider, eliminating competition of service for the tenants.
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 Review by Dogwood
UPDATED: 2 years ago
member for 8.8 years, 4106 visits, last login: a few hours ago
Keller,Tarrant,TX
$50 per month
"High speeds for ADSL, reliable"
"Must use provided modem"
"A very good ISP all around"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
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I just moved to Keller Texas, near Dallas/Fort Worth and obtained phone and
DSL service with One Source Communications.
»www.1scom.com/
They are a small provider in the local area with service in communities
north of Fort Worth only.
They are not a CLEC, they have their own fiber in the ground, their own
neighborhood cabinets and copper to the homes.
They exist along side of both SBC and Verizon, but do not share any
equipment.
They provide phone, local and long distance, ADSL, and cable TV.
So far, so good.
Advertised speed 10mbs/764kbs and my actual is ~9mbs/750kbs to Dallas test sites.
Only issue I have is that you have to use their provide modem, which the customer is completely locked out of, making connection troubleshooting, pulling stats, or functional testing impossible for the user.
I have not needed it yet, but I can see calling a truck roll, them finding the issue on my end, and it costing me money due this limitation.
1 Year Update:
The service has been rock solid, no outages so far.
I do, occasionally, have to reboot the modem, usually in the mornings, but thats no trouble to me, probably a system/network change overnight is the cause.
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OneSource Communications
