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Review by prpilot 
Posted: 1.2 years ago
member for 2.1 years, 9 visits, last login: 1.2 years ago
 Aguadilla,Aguadilla,PR
 Business customer
 $85 per month
 about 999 days
 "Horrible Customer Service, lousy internet service"
 "Go anywhere else you can for internet"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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I have had DMAX from Coqui.net for almost 3 years now. It is the only DSL available where I live, and it is pathetic. My internet service is spotty at best. Every time the power goes out in my area, which is several times per week, I have terrible internet service afterwards. I have had more than 35 open service tickets, and have had technicians come to my house more than 10 times. The problem apparently is the connection at the junction near my house. The signal gain is set too high by default, and so the connection drops every two minutes. I must call the support hotline, and wait an average of more than 30 minutes on hold, to get someone to reset the gain to lower levels so the connection becomes more stable. I have spent hours upon hours trying to speak to someone at the help desk who can figure out why this cannot be resolved, and still do not have an answer. I have been put on hold for over an hour countless times, and have finally hung up. I have asked for a supervisor and been told to hold, only to have the phone ring and ring and ring and no one ever picks up the line.
This is the most horrible internet service provider I have ever heard of.
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Coqui/PRTC
