how-to block ads
|
»next review in page
 Review by Jovi 
UPDATED: 1 days ago
member for 9.7 years, 3618 visits, last login: 1 days ago
 Mount Joy,Lancaster,PA
 $155 per month (24 month contract)
 about 2 days
 "Great prices, 3G & wifi on BB, UMA support"
 "Website, Corporate Store, and Customer Care have different phone prices."
 "Rock solid customer support, cheaper pricing than the other 3 ;)"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
First the plan:
Even More for families 1500 minutes(Unlimited nights, weekend and mobile to mobile)
$79.99
Unlimited messaging for family's(up to five lines)
$20.00
Unlimited Web for Blackberry's
$24.99
Add a line
$9.99
Premium handset protection(extended warrant and insurance) for Blackberry
$5.99
I have been a customer with T-mobile for about 5 years but this is my first smartphone so I waited to review them till now. My wife, oldest daughter and I share this plan. I waited several months for the new Blackberry Bold 9700(onyx/driftwood) to come out. My wife upgraded to a Samsung Gravity 2 Berry. Daughter has a Samsung Highlight Ice.
This is T-mobile's first 3G Blackberry. Lancaster Pa got 3G about a month before this phone came out, though coverage is not more than 30% and is expected to be fully upgraded in a few months. I have not tried the 3G yet but I will do some driving on the weekend of this review to test it out regionally. The wifi is outstanding for all net apps and is quite speedy. Edge is barely usable but serves it''s purpose. I had been asked to add the Hotspot @ home service(UMA) but declined when informed of having to use their special branded router to use the service. It uses a sim card and has to be bought to use the service. At $9.99 a month, the thought of unlimited calling from home on wifi is tempting.
The only gripe I have about the whole process of upgrading is that Customer Care via phone, the T-mobile website and the local Corporate store, all have different pricing on the phones themselves. They are actually competing with each other. I was told by the local senior store rep, that I should go over to Walmart to buy my daughters Samsung Highlight Ice. Store wanted $199.99 and bought it at Walmart for $44.44. This was this past August 09. I ended up calling Customer care and getting the best price for the phones without having to pay a cent upfront on any of the upgraded phones. Ask for a loyalty discount. Definitely shop around for phones. »www.wirefly.com/ and »www.letstalk.com/ are good resellers of cellphone service and generally beat everyone on prices. 
The new Blackberry Bold 9700 is awesome and I am already addicted after a few days use. Battery life is outstanding and the new OS 5.0+ never has slowed down. T-mobile in my area has always been rock solid in my area/region. Head west in the Appalachian Mountains and ONLY Verizon will work. I have one dead spot in my area where I drop calls, but rarely drive in that 1 mile stretch in a valley. Customer service is great and they seem very eager to help you.
More info on the 3G service forthcoming...
Followup comments: | Forums » comments on review of T-Mobile US |
 | »next review in page (previous review)
 Review by crazyk4952
UPDATED: 32 days ago
member for 7.8 years, 258 visits, last login: a few hours ago
united state
$5 per month
"Inexpensive, good sound quality (for a cell phone)"
"limited coverage in rural areas"
"Overall good value for the money"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have had T-Mobile service since 2004 and have been impressed, overall.
From 2004 until mid 2009, I had a monthly plan with them and used them as my primary phone. I usually got service where I needed it. I had noticed that my T-Mobile phone was usually able to get a stronger signal in many places where Verizon got a poor signal. However, when traveling away from the major highways, my phone would lose its signal. This was not a big deal for me since I do not travel to rural areas very frequently.
Call quality was better than other companies that I have used. Reliability was also pretty good. I have had a few outages since starting with them, but none recently.
Recently, I changed to T-Mobile prepaid and use a VOIP service as my primary phone. I realized that most of my calls were placed from home and it is much cheaper not use the cell phone at home. I now paid $100 and have 1 year to use the balance. I seem to use 50-100 minutes per month, so this works out well for me.
If you are mostly concerned about coverage in urban areas, then T-Mobile is probably a good choice. However, if you like to get signal in the middle of nowhere, then it is best that you look somewhere else.
Followup comments: | Forums » comments on review of T-Mobile US |
| »next review in page (previous review)
Review by clock
Posted: 32 days ago
member for 2.5 years, 426 visits, last login: 6 days ago
Roslindale,Suffolk,MA
$85 per month (24 month contract)
"Fast 3G Speeds, Great Customer Service, Great Urban Coverage"
"Limited coverage outside urban areas & interstates, even smaller 3G footprint"
"Costs less than the big 3 carriers, if you dont't venture off the beaten path, well worth it."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've been with T-Mobile since May 2003. The coverage has been excellent in and around the Boston area. I recently upgraded to a T-Mobile G1. 3G speeds are consistently in the 600k-800k range. I get a 10GB soft limit w/ my plan, and I can tether my to my laptop if I need to use the internet while on the go.
I pay $85 a month for unlimited minutes, texting, and 10gb of data usage. So far, I couldn't be happier.
Followup comments: | Forums » comments on review of T-Mobile US |
| »next review in page (previous review)
Review by number2
Posted: 33 days ago
member for 304 days, 195 visits, last login: a few hours ago
Ogden,Weber,UT
$90 per month (24 month contract)
about 1 days
"Cost"
"Costumer service"
"I will stick with them until I find a cheaper option."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Network and coverage is great and the cost value goes way beyond the competitors. Things seem great until you have to contact costumer service for something. Finding a support agent that is able to help is about a 1 in 5 shot. Finding a authorized Tmobile dealer store that offers you fair deals on new phones and is helpful is a 1 in 10 shot. They are freaking everywhere!! And 90% of them are ran by morons. One example is 10 months ago I wanted a new Dash and my wife wanted a Shadow so I priced them out at all 4 kiosks at the mall. The price went from $210 to $300 with a contract! I found a store in our neighborhood willing to honor the official web site prices of $50 for a the Dash and $100 for the shadow. They were out of stock of everything so they said they could have it in by the next day. So next day passed without hearing from them so I called and they forgot to put in the order and needed a extra day. I gave them a extra day and walked in the store 2 days later and they told me some BS saying they were not producing those phones anymore and needed a week or two to track some down. So I said forget it. Drove down to the next closest store and they said "O ya we've got 5 of those sitting in back". Looking around the store they had all the phone prices marked the exact same as the online prices which was nice because I didn't have to haggle with them. Walked out with our new phones 10 minutes later. Great store. Too bad it closed up 4 months ago.
Followup comments: | Forums » comments on review of T-Mobile US |
| »next review in page (previous review)
 Review by burn1out
Posted: 35 days ago
member for 8.9 years, 3314 visits, last login: 1 days ago
Meridianville,Madison,AL
$160 per month (24 month contract)
about 5 days
"Fast, Works, No dropped calls. At least where I need it."
"None so far. Couldn't beat the price or plan anywhere."
"Will update this later."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Family of 4, multiple data plans, texts, etc. Was disappointed about the lack of T Service in this area. Dropped calls has been increasing on T's net a lot in the last few years and getting worse, in this area. So I decided to give TMO a try. TMO is fast (over 1mb in most places with even 2 bars. unlike T. I rarely got over 2-300k on H/3G.
Really good move for me.
Followup comments: | Forums » comments on review of T-Mobile US |
| »next review in page (previous review)
 Review by bender
Posted: 68 days ago
member for 4.6 years, 346 visits, last login: a few hours ago
Evanston,Cook,IL
$125 per month (24 month contract)
"Excellent Coverage where I live and most of the time while i travel"
"US is not a GSM friendly country, so that hurts coverage"
"don't plan on using it in the sticks"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Ok, I live in Suburban Chicago. I connect via a T-Mobile G1. I get 3g most of the time. if not that then it reverts to EDGE. 95-100% reliable outside. about 75% reliability indoors. I have an unlimited data plan with 400 sms/mms messages. 700 minutes Family Plan for voice.
I go through about 300mb-1gb per month in data and thats mostly just on the handset. it can be even more if i tether.
very straightforward ordering process, i walked in told them what I wanted and they explained everything pretty throughly for me. anytime I have had a problem customer support is very helpful in getting it solved. i think my visual voicemail was the only problem I have had so far.
My family is from rural Iowa so I lose service when traveling to see them occasionally. it will go from 0 bars to 1 bar but I'm fine with that b/c I get to visit more and I don't talk on the phone hardly as it is.
Followup comments: | Forums » comments on review of T-Mobile US |
| »next review in page (previous review)
Review by Alennx
Posted: 79 days ago
member for 6.2 years, 50 visits, last login: 9 days ago
Battle Ground,Clark,WA
$200 per month (24 month contract)
about 7 days
"The G1 phone rocks! Online members site is pretty cool too."
"Mmmm, needs more real info on phones, not just specs, right?"
"I have three unlimited phones with them, no problems, fine."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Aside from some teething problems, I really haven't had a problem with T-mobile. They could introduce a more aggressive handset protection coverage policy and really push it for $5 a month. On a $400 phone it's worth it.
Otherwise, fine 
Followup comments: | Forums » comments on review of T-Mobile US |
| »next review in page (previous review)
 Review by lordpuffer
UPDATED: 125 days ago
member for 5.1 years, 643 visits, last login: a few hours ago
West Hollywood,Los Angeles,CA
$59 per month (24 month contract)
about 1 days
"Works Much Better Than AT&T Wireless"
"None That I Can Think Of"
"Great Value For The Price. Pretty Good Signal For Los Angeles (which usually sucks)"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I had AT&T Wireless for 10 years, ever since it was PacBell. It was very good at the beginning, but then it became very bad in the Los Angeles area after they bought the old AT&T Wireless and they had to sell many cell sites to T-Mobile. Now T-Mobile is great! I just got T-Mobile and got the Nokia 5610 phone. I've had many, many phones and the 5610 is the best I've ever had. Very cool looking and works great. Don't pay attention to the reviews about the talk time on the phone. I never had a problem. I would recommend it to anyone. Well, I'm a happy camper now. Price is much better than all of the other carriers. The only reason to have AT&T Wireless is if you just have to have the iPhone. However, I've heard that if you purchase the iPhone from Europe, it will work with T-Mobile.
UPDATE--11/19/08 I am still very happy with T-Mobile. Very few dropped calls in the Los Angeles area and their Customer Service is very good, friendly and helpful. I would advise anyone who does not want to spend the money for Verizon (even though Verizon gets a signal in more places), to get T-Mobile over any of the other carriers (at least in the Los Angeles area). If you really want the iPhone, you can get a European version or an AT&T one and there is a way of unlocking it for T-Mobile--STAY AWAY FROM AT&T WIRELESS. YOU WILL BE VERY UNHAPPY WITH THEIR SERVICE!
UPDATE--7/20/09 Upgraded to a 3G Phone and have a much better signal than before. My suggestion, if you are having signal problems where you really need a signal (like at home, work, etc.) get a 3G Phone, even if you don't use Data....I don't.
Followup comments: | Forums » comments on review of T-Mobile US |
| »next review in page (previous review)
 Review by antwanp
Posted: 129 days ago
member for 7.5 years, 3020 visits, last login: 1 days ago
Cedar Hill,Dallas,TX
$24 per month (24 month contract)
about 1 days
"Fast 3G speeds in Metro Areas, Cheaper than AT&T and Verizon for Data"
"3G coverage outside of metro areas leaves much to be desired. (EDGE is prevalent, but compared to 3G, painfully slow)"
"Great price (I use a T-Mobile G1 to tether), fast speeds."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
When compared to AT&T and Verizon, the 3G speeds are just as fast, if not faster. Price is great (using my Android data plan with T-Mobile). 3G coverage is great if you live in a metro area. Outside of the cities and suburbs however, you'll be stuck in EDGE land.
Followup comments: | Forums » comments on review of T-Mobile US |
| »next page (previous review)
 Review by Gbcue
Posted: 151 days ago
member for 8.1 years, 4536 visits, last login: a few hours ago
Santa Rosa,Sonoma,CA
$105 per month (24 month contract)
"Great service for the money, really fast EDGE & 3G speeds, excellent customer support"
"Spotty coverage outside of metro areas, but then again, I rarely venture out of a metro area for long periods of time."
"Best value wireless carrier"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Other options: AT&T ($$$$), Verizon ($$$$$), MetroPCS($$)
Speed: Standard EDGE until the area is upgraded to 3G speeds (Q2-3 2009)
Install: None
Order: Fast in-store service
Equipment: Blackberry Pearl 8100 soon to be changed to the T-Mobile myTouch 3G with Google
Good: Great service for the money, really fast EDGE & 3G speeds, excellent customer support
Bad: Spotty coverage outside of metro areas, but then again, I rarely venture out of a metro area for long periods of time.
Followup comments: | Forums » comments on review of T-Mobile US |
|
|
T-Mobile US
·
·
·
·
hello
·