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Review by rammolo 
UPDATED: 30 days ago
member for 2 years, 28 visits, last login: 20 days ago
 San Juan,San Juan,PR
 $75 per month
 "Reliable and Unconsistent in peak hours"
 "Inconsistent Service"
 "was much better when it was adelphia"
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pretty good overall reliable expensive internet service provider, sometime during peak hours it crawls to dial up speeds. Gives you dependable service with almost no black outs. Technical support is awfully bad with good for nothing technicians.
6 Mb/down//512 Kb up for 76 bucks is still the best price in town.
The only other option in San Juan metro area is DMax, its more expensive has has a lot of lag problems in peak hours.
40GB Cap is a no-no, if you pass cap limit they will charge you $17.00 for an extra 10GB
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Review by giancarlo6
UPDATED: 111 days ago
member for 8.8 years, 323 visits, last login: 99 days ago
Bayamon,Bayamon,PR
Contract price not specified.
"Great speed, awesome bundle with TV and VoIP."
"As of 08/07/09, congestion experienced during evenings."
"Although laggin behind US offerings, the best service you can purchase in Puerto Rico"
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Well, I've been happy for several years with the Onelink Powerlink 4MB package here in Puerto Rico. However, due to increased subscriptions, their networks have been experiencing some troubles while under load (they say some areas). It has been several weeks and no improvements overall.
On the good side, a technician came over to inspect the neighboring infrastructure and performed awesome maintenance to improve all the neighbors signal, not only ours.
In the end, we hope to have our problems solved soon. If not, its CREDIT TIME. Still better than anything Verizon offers or any wireless provider offers.
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Review by PikeBishop
UPDATED: 1.1 years ago
member for 8.8 years, 206 visits, last login: 1.1 years ago
Miami,Miami-Dade,FL
$53 per month (12 month contract)
 about 3 days
"Solid 4mbit connection; Competitive phone rates; Direct employees try hard"
"Very poor control over subcontracted services"
"Total package slightly better than Puerto Rico Telecom"
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As a home telecommuter, my company gave me the options of OneLink or PRT, the local phone company. Although colleagues gave each good reviews, I selected the 4mb service from OneLink with unlimited calling to Puerto Rico and the US. The Internet only portion is $48 per month with a $4.99 a month modem rental fee.
The order process was similar to other cable companies and PRT on the island. You can apply at a shopping mall and after a credit check installation is scheduled, usually for the next day.
Installation met their promised time with the technician installing a Scientific Atlanta DPX2213 cable modem with Ethernet and phone ports. It was relatively easy to add a multiport D-LINK wireless router to the modem *after* cloning the original computer's MAC address.
Speeds have been very consistent at 4100/375 U/D (measured at www.speedtest.net) with some slowdowns on weekends as the cable loads up. The lowest speed has not fallen below 3000/375.
After 3 months, the only bad points are OneLinks extremely poor management of its subcontractors either in their support center on in the field.
My first experience was calling technical support due to lost signal. After I read the support engineer my DNS information from IPCONFIG, he threatened to cut off my service since I was violating my terms of service! It took another call to a real OneLink employee who apologized profusely and then reset my modem.
The second experience was directly out of Kafka. A subcontracted installer arrived at the apartment to disconnect my service. When we compared his disconnect order with my installation contract, it was obvious that the names and the dates did not match. However, he insisted that he would not be paid unless he disconnected the service. Unfortunately, it required a visit from a *real* OneLink engineer to reconnect the service later that day. OneLink was very apologetic, even compensating me for one month of service.
In summary, reasonable service at the going market price. Just hope you have good luck with the subcontractors.
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Review by alx7
Posted: 1.3 years ago
member for 1.4 years, 107 visits, last login: 63 days ago
San Juan,San Juan,PR
$40 per month
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The best broadband here in Puerto Rico for now, i had dsl from DMAX for 4 years and it sucks. Onelink Rules.
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Review by giancarlo6
UPDATED: 1.6 years ago
member for 8.8 years, 323 visits, last login: 99 days ago
Bayamon,Bayamon,PR
$55 per month (month by month)
"Best speed options in PR, better value. High download and good upload."
"As with Cable ISPs, service (node) is shared (not that bad)"
"Better value, speed advertised closer to actual. Best choice!"
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While DSL options are not shared as in the case of your neighborhood cable node and thus a bit more consistent, Cable offers better and higher speeds, regardless of the speed advertised.
Tech support is subcontracted; may act in your favor depending on the issue (rarely)
PRT-DSL typically gives speeds of 80% (at best) from advertised values, while cable goes beyond or equal to advertised: we have 4mb/s and get more than 4mb/s to servers directly to OnelinkPR servers (about 3.3mb to the US servers). 6mb packages are now being offered. Yearly Contracts reduce monthly payments by 20% adding even more value, and packages with telephony and TV make it even better value.
$56-44* for 4mbps down / ~400kbps upload - INTERNET SERVICE ONLY
$76-60* for 6mbps down / unknown upload - INTERNET SERVICE ONLY
*Additional INTERNET service lines price ~20-30% less
See attached images for actual speed results (note: other PCs using connection also):
Being a past-PRT DSL user whose speeds do not compare to cable and cost more mb per mb and whose reliability would be the same or worse than cable, I have to say were sticking with cable. In my experience of more than two or more years with Onelink and more than 10 years with high speed internet it has been the best option.
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Review by taito
Posted: 1.7 years ago
member for 1.7 years, 34 visits, last login: 1.1 years ago
San Juan,San Juan,PR
$75 per month (12 month contract)
about 1 days
"Consistent connection, fastest speed available"
"Few persons available for support during peak hours"
"Best Choice"
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I've had both DSL and Cable. Was a fan of DSL (D-MAX) during the 1Mb eras due to consistent speeds until a major outage affecting apparently only me had me without service for 3 months. Their disinterest in solving my issue was staggering. Always was afraid of cable due to the shared bandwidth but I had no choice.
However, the speeds offered by cable are faster than the ones offered by DSL. I continually monitor my speed and although never complained about DSL, since cable has fastest connection it’s my best choice. Prices are also lower. As of this time DSL offers 5Mb for around $90; OneLink offers 6Mb for $80. And if you already have cable TV they offer you half the price for the internet service. D-MAX has a similar combo but I prefer to have cable than three-line call-waiting features on my phone ;P.
Don’t know much about complex issues as a previous reviewer mentioned, or the 40GB cap (which is something they should consider removing since free game demos downloaded are reaching the GB limits) but let’s face it 40GB of data is a lot of data in a month. Unless you are downloading full movies every day, most of us won’t even reach 20GB in a month. So for the “common” user as he mentions, it’s PERFECT!!!
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OneLink Communications
