how-to block ads
|
»next review in page
Review by rammolo 
UPDATED: 12 days ago
member for 2 years, 28 visits, last login: 2 days ago
 San Juan,San Juan,PR
 $75 per month
 "Reliable and Unconsistent in peak hours"
 "Inconsistent Service"
 "was much better when it was adelphia"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
pretty good overall reliable expensive internet service provider, sometime during peak hours it crawls to dial up speeds. Gives you dependable service with almost no black outs. Technical support is awfully bad with good for nothing technicians.
6 Mb/down//512 Kb up for 76 bucks is still the best price in town.
The only other option in San Juan metro area is DMax, its more expensive has has a lot of lag problems in peak hours.
40GB Cap is a no-no, if you pass cap limit they will charge you $17.00 for an extra 10GB
Followup comments: | Forums » comments on review of OneLink Communications |
 | »next review in page (previous review)
Review by giancarlo6
UPDATED: 93 days ago
member for 8.8 years, 323 visits, last login: 81 days ago
Bayamon,Bayamon,PR
Contract price not specified.
"Great speed, awesome bundle with TV and VoIP."
"As of 08/07/09, congestion experienced during evenings."
"Although laggin behind US offerings, the best service you can purchase in Puerto Rico"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
Well, I've been happy for several years with the Onelink Powerlink 4MB package here in Puerto Rico. However, due to increased subscriptions, their networks have been experiencing some troubles while under load (they say some areas). It has been several weeks and no improvements overall.
On the good side, a technician came over to inspect the neighboring infrastructure and performed awesome maintenance to improve all the neighbors signal, not only ours.
In the end, we hope to have our problems solved soon. If not, its CREDIT TIME. Still better than anything Verizon offers or any wireless provider offers.
Followup comments: | Forums » comments on review of OneLink Communications |
| »next review in page (previous review)
Review by JorgeS18
UPDATED: 1 year ago
member for 1 year, 22 visits, last login: 145 days ago
Guaynabo,Guaynabo,PR
$53 per month (12 month contract)
 about 1 days
"Fast service and installation, reliable service with a pretty good uptime, speed almost as good as advertised."
"Service can get slowed at certain times during the day, slow upload, tech support can be hit or miss, 40 gig/month cap."
"Considering the choices I had between ISP this one offered a faster service at a better price."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
Used DSL from DMax for a year and during the first few months the service was good but after a while my modem couldn't stay synchronized and when I called tech support I spent the better part of an hour trying to get someone to talk to. When I finally got help they weren't able to solve my problem thinking it was just a temporary problem despite me constantly telling them the problem wasn't what they were telling me. After a couple of months of being unable to use DSL I changed. With OneLink so far the speed is good even though I would like the uploads to be a bit better. It's also not to expensive and they installed the service the next day I ordered. I haven't had the need to contact technical support since I haven't experienced any problems so far but I called them a couple of years back for a friend of mine and the person who answered knew how to solve the problem.
The biggest problem I have is that the service limits you to 40 gigs of download a month and if you go over it's 17 dollars extra per 10 gigs over the limit. Not only do I consider this as an unbearably low limit, (especially considering the price), there's no way of knowing with any degree of certainty how much you have downloaded in a month. Also many people don't even know about the cap because many documents don't mention it, even the people that sell you the service don't even mention the fact. It should be stated clearly for everyone to know and they also should have an option for people who want more data to be able to have it for a bit more each month. 17 dollars for 10 gigs is absurd, they should raise the cap to at the very least 60 gigs.
Attachments:
Followup comments: | Forums » comments on review of OneLink Communications |
| »next review in page (previous review)
Review by PikeBishop
UPDATED: 1.1 years ago
member for 8.8 years, 206 visits, last login: 1.1 years ago
Miami,Miami-Dade,FL
$53 per month (12 month contract)
about 3 days
"Solid 4mbit connection; Competitive phone rates; Direct employees try hard"
"Very poor control over subcontracted services"
"Total package slightly better than Puerto Rico Telecom"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
As a home telecommuter, my company gave me the options of OneLink or PRT, the local phone company. Although colleagues gave each good reviews, I selected the 4mb service from OneLink with unlimited calling to Puerto Rico and the US. The Internet only portion is $48 per month with a $4.99 a month modem rental fee.
The order process was similar to other cable companies and PRT on the island. You can apply at a shopping mall and after a credit check installation is scheduled, usually for the next day.
Installation met their promised time with the technician installing a Scientific Atlanta DPX2213 cable modem with Ethernet and phone ports. It was relatively easy to add a multiport D-LINK wireless router to the modem *after* cloning the original computer's MAC address.
Speeds have been very consistent at 4100/375 U/D (measured at www.speedtest.net) with some slowdowns on weekends as the cable loads up. The lowest speed has not fallen below 3000/375.
After 3 months, the only bad points are OneLinks extremely poor management of its subcontractors either in their support center on in the field.
My first experience was calling technical support due to lost signal. After I read the support engineer my DNS information from IPCONFIG, he threatened to cut off my service since I was violating my terms of service! It took another call to a real OneLink employee who apologized profusely and then reset my modem.
The second experience was directly out of Kafka. A subcontracted installer arrived at the apartment to disconnect my service. When we compared his disconnect order with my installation contract, it was obvious that the names and the dates did not match. However, he insisted that he would not be paid unless he disconnected the service. Unfortunately, it required a visit from a *real* OneLink engineer to reconnect the service later that day. OneLink was very apologetic, even compensating me for one month of service.
In summary, reasonable service at the going market price. Just hope you have good luck with the subcontractors.
Followup comments: | Forums » comments on review of OneLink Communications |
| »next review in page (previous review)
Review by alx7
Posted: 1.2 years ago
member for 1.3 years, 107 visits, last login: 45 days ago
San Juan,San Juan,PR
$40 per month
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
The best broadband here in Puerto Rico for now, i had dsl from DMAX for 4 years and it sucks. Onelink Rules.
Followup comments: | Forums » comments on review of OneLink Communications |
| »next review in page (previous review)
Review by giancarlo6
UPDATED: 1.5 years ago
member for 8.8 years, 323 visits, last login: 81 days ago
Bayamon,Bayamon,PR
$55 per month (month by month)
"Best speed options in PR, better value. High download and good upload."
"As with Cable ISPs, service (node) is shared (not that bad)"
"Better value, speed advertised closer to actual. Best choice!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
While DSL options are not shared as in the case of your neighborhood cable node and thus a bit more consistent, Cable offers better and higher speeds, regardless of the speed advertised.
Tech support is subcontracted; may act in your favor depending on the issue (rarely)
PRT-DSL typically gives speeds of 80% (at best) from advertised values, while cable goes beyond or equal to advertised: we have 4mb/s and get more than 4mb/s to servers directly to OnelinkPR servers (about 3.3mb to the US servers). 6mb packages are now being offered. Yearly Contracts reduce monthly payments by 20% adding even more value, and packages with telephony and TV make it even better value.
$56-44* for 4mbps down / ~400kbps upload - INTERNET SERVICE ONLY
$76-60* for 6mbps down / unknown upload - INTERNET SERVICE ONLY
*Additional INTERNET service lines price ~20-30% less
See attached images for actual speed results (note: other PCs using connection also):
Being a past-PRT DSL user whose speeds do not compare to cable and cost more mb per mb and whose reliability would be the same or worse than cable, I have to say were sticking with cable. In my experience of more than two or more years with Onelink and more than 10 years with high speed internet it has been the best option.
Attachments:
Followup comments: | Forums » comments on review of OneLink Communications |
| »next review in page (previous review)
Review by gk14125
UPDATED: 1.6 years ago
member for 8.2 years, 32 visits, last login: 58 days ago
San Juan,San Juan,PR
$140 per month (24 month contract)
about 3 days
"Excellent sales & support staff- courteous, stick to appointments, bilingual"
"Service is horribly inconsistent, upload speeds come up to a crawl"
"Stick to PRT DSL (I hate to recommend this option, but...)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
| »next review in page (previous review)
Review by taito
Posted: 1.6 years ago
member for 1.6 years, 34 visits, last login: 1 year ago
San Juan,San Juan,PR
$75 per month (12 month contract)
about 1 days
"Consistent connection, fastest speed available"
"Few persons available for support during peak hours"
"Best Choice"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
I've had both DSL and Cable. Was a fan of DSL (D-MAX) during the 1Mb eras due to consistent speeds until a major outage affecting apparently only me had me without service for 3 months. Their disinterest in solving my issue was staggering. Always was afraid of cable due to the shared bandwidth but I had no choice.
However, the speeds offered by cable are faster than the ones offered by DSL. I continually monitor my speed and although never complained about DSL, since cable has fastest connection it’s my best choice. Prices are also lower. As of this time DSL offers 5Mb for around $90; OneLink offers 6Mb for $80. And if you already have cable TV they offer you half the price for the internet service. D-MAX has a similar combo but I prefer to have cable than three-line call-waiting features on my phone ;P.
Don’t know much about complex issues as a previous reviewer mentioned, or the 40GB cap (which is something they should consider removing since free game demos downloaded are reaching the GB limits) but let’s face it 40GB of data is a lot of data in a month. Unless you are downloading full movies every day, most of us won’t even reach 20GB in a month. So for the “common” user as he mentions, it’s PERFECT!!!
Followup comments: | Forums » comments on review of OneLink Communications |
| »next review in page (previous review)
Review by sophoman9
UPDATED: 2.1 years ago
member for 4.2 years, 24 visits, last login: 2 years ago
Carolina,Carolina,PR
$60 per month
"It can be really fast !! - Helpdesk & Field Technicians"
"Traffic shaping, see comments"
"Probably a good connection for the common user"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
1. I have heard problems from people who want to use LimeWire. Slow through-put of 4 kb/s !!
2. Also heard slow or no through-put from (laptop) users who need to replicate their corporate Lotus Notes databases from their mail server over their Onelink home network. It will connect to their home mail server but stalls and/or times out.
** Last issue popped up 2-3 weeks ago. (around 31 March 2007) I hope traffic shaping is not becoming too much of an issue ........... I and/or other Onelink clients might have to shop somewhere else.
** For Notes users
Occaissonally it might finish the replication but very slow. Create a normal dialup connection and you see the difference. Even this (or any other internet) connection outperforms Onelink if you need to replicate Notes databases over the internet. It is a shame.
Attachments:
Followup comments: | Forums » comments on review of OneLink Communications |
| »next page (previous review)
Review by smartell
UPDATED: 2.5 years ago
member for 3.8 years, 129 visits, last login: 17 days ago
Bayamon,Bayamon,PR
$59 per month
"El servicio esta funcionando mejor"
"Con los cambios de backbone, tuvimos mucho latency"
"Estan ofreciendo un mejor servicio, los felicito"
| |
Con los cambios que hubo de backbone, y la falta de experiencia con tecnologias nuevas, todos sufrimos caidas de servicio, navegacion a velocidad de modem 56kbps, y demasiado latency para jugar online con Playstation y Xbox.
El servicio ha mejorado, no hay duda que han a prendido a trabajar su network.
att
Steven Martell
Followup comments:  foliveras
join:2005-02-19
Trujillo Alto, PR
| Mejor y peor a la vez... Fui uno de los primeros con Power Link. Al principio (hace casi dos años y medio en mi urbanización), el servicio era excelente y sin caídas. Luego, al entrar One-Link, encuentro que ha sido cuesta abajo en el servicio. Ahora, se inventan que te "desconectan" el servicio para luego cobrarte $34.00 por la "reconexión" (algo que no sucedía antes con Adelphia). Yo reconozco que no pago el servicio religiosamente, pero antes, inclusive, al ir a desconectar el servicio, te daban la opción de pagar el mismo al técnico y así evitar el inconveniente. Ahora, van escondiditos a desconectarte para cobrarte. Recientemente, han sufrido de problemas de servicio en todos los pueblos y clientes. Estoy considerando DMAX extreme, así como alguna alternativa wireless donde se preocupen por dar servicio. El servicio de apoyo técnico es de lo mas bueno, sin embargo, cuando se trata de la cuenta, hay algunos CSR's que necesitan clases de relaciones humanas para recordarles que el cliente siempre tienen la razón y porque ellos están ahí porque hay una base de clientes que los patrocina, no porque están en su área de servicio. Recuerden que hay otras opciones (aunque los 4 megas de download me llegan de vez en cuando). Veredicto: la mayor velocidad por el precio, servicio al cliente, pobre. | |
| | smartell
join:2006-01-17
Guaynabo, PR | Re: Mejor y peor a la vez... Estoy muy de acuerdo, espero que FIOS de Verizon llegue pronto. Alli si que Onelink se tiene que poner las pilas tanto en tecnoogia, velocidad de up y download y por supuesto servicio al cliente al estilo AT&T. LOL
Smartell | |
| 
Hastiado
@prtc.net
| De mejor a peor de la noche a la mañana Llevo más de dos años recibiendo el servicio de internet y hace como 8 meses subí la velocidad a un mega. Pero desde hace unos meses para acá el servicio ha sido pésimo! Cuando verifico la velocidad, uso varias páginas de internet (también la que recomiendan ellos) y me lee una conexión de 65-300 kbps muy variante entre prueba y prueba. Llamé a apoyo técnico y siempre que llamo me dicen una cosa distinta. Una vez me dijeron el disparate más grande..."Su línea no soportó el cambio de velocidad"... pero cómo??? Si llevo más de 6 meses con esta velocidad!! Un día más tarde llamé y me dijeron que son los filtros...ok, compré unos filtros nuevos y se quedó la conexión igual. La tercera vez que llamé me dijeron que eran los filtros, le dije que los había cambiado y me dijeron que iban a enviar un técnico para resolver el problema y todavía es la hora que lo estoy esperando. | |
| | | |
| Forums » comments on review of OneLink Communications |
|
|
OneLink Communications
·
