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Review by hickins 
Posted: 84 days ago
member for 181 days, 10 visits, last login: 23 days ago
 Burlington,ON
 $18 per month
 "good value for money"
 "not yet found"
 "starting with Acanac"
| Pre Sales information:
Connection reliability:
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(ratings match consensus)
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this is to start a complete new experience with Acanac, as I have decided to sign up for high speed internet based on:
1. Sales Reps were nice, informative and friendly.
2. I have ordered a VOIP phone line and the order was smooth, however they told me they will call today and never did, but I don't care if they missed one day.
3. Even when I was too busy for a phone call, I used to post online tickets and they were addressed in a timely fashion.
I am with Cogeco now, and I watch TV through internet, and I'm paying around 30$ extra only for the overage bandwidth which worth having acanac service that cost less than this overage!! knowing that internet TV cost me 26$ only!!
I will keep Cogeco even if I have Acanac, just in case Acanac service won't be able to handle my internet TV and it's quality, but if I everything is ok with Acanac I'll definitely cancel Congeco if I'll be happy with Acanac.
Stay tuned for more details when I sign up.
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Review by drizzt
Posted: 96 days ago
member for 98 days, 9 visits, last login: 8 days ago
Brossard,QC
Contract price not specified.
"Good Speed, NO LIMIT!!!"
"A little long to get service"
"If you are tech savvy and can deal with some delays... great buy."
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I just got hooked up with Acanac. I placed my order on the 7th of August and got hooked up on the 20th. Acanac had to get a Bell *yuck* tech to come here to check the hookup.
Once the Bell guy left, i had DSL working.
Speed is decent (4,25Mb/s / 0,625Mb/s) and we'll see how it goes from here...
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Review by vitalik_b
Posted: 101 days ago
(review was emailed from domain hotmail.com)
undisclosed location
$25 per month (12 month contract)
"Cheap for the speed"
"NOT RELIABLE"
"Rather pay more for reliability"
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This internet WILL STOP WORKING randomly and reconnect 50 times which will quite annoy you, if you're engaged in an online activity from surfing to gaming. Very spontaneous CONNECTION FAILS- It will work 5 days without a problem and suddenly keep dying on the 6th. TERRIBLE, ANNOYING, I MUCH RATHER PAY THE EXTRA 20 BUCKS FOR A PEACE OF MIND.
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Review by darknestgirl
UPDATED: 110 days ago
member for 1.2 years, 65 visits, last login: 1 days ago
Montreal,QC
$18 per month (12 month contract)
 about 30 days
 Bell Canada
"Good service overall"
"none"
"Great service for the price."
| Pre Sales information:
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I did consider tecksavvy for dsl company but after having to many problem when i was with them before i decide to go with Acanac.
I have the 5mbps down and 800 kbps dsl internet.
I order their service on the internet, recieve the modem 2 days after the order and got activate 30 days after the order because of some problem on Bell ends.
They send me the aztech modem by fedex, all i had to do is plug it into my computer.
you probably saw me a lot here and on other dslr forum cause i love to help people and give my honest opinion on other post without sounding harsh or irrespectful. Now back at my topic
I've been with Acanac for the last 6 month except for some downtime that any other dsl company would have or had the past six month, i'm glad to say i'm very satistfied with the service, i didn't had any problem with it except of course problem from Bell side like anyone else in Acanac had(not showing up, putting people on the wrong profil, etc) I would recommand it to anyone who ask for a dsl company. I particuliarly love the fact that they have their own forum(community forum) where anyone new and futur customer can come and expose their problem. There's always someone there ready to help even if some of the customer there are complaining but we always make sure that their problem was taking care of and i'm glad to say that most of them were resolve in no time.
So, please before you do complain, you should always exposed your problem to see if anyone can help you with it. WE often see people come here and complain after only one week without exposing their problem first to see if anyone can help them resolve it.
So to anyone who are considering to get acanac service don't hesitate to ask question here or on the community forum, we will be more than happy to answer them and to help if you have any problem with the service or your order.
Have a nice day
UPDATE
It's been almost a year now(august 8 ) still very please with the service, no problem except for the throttling on Bell part but theirs always a way to bypass that with the tunnelier, but don't forget that dsl is all about distance and wiring condition. So if your are not too far from the CO you should consider Acanac for the internet(can'T say for the VOIP since i don't have it)
UPDATE
now i'm back for another year (monthly paiement 39.95) amazing service juste recieve a call from someone at the billing departement to make sure i did recieve the invoice so next update in 6 month 
Followup comments:  
bad experience
| bad tech services I did get my internet connect since end of last month, and it suppose to be done on end of last month. coz I use dry loop, need someone to come to hook it up. I keep calling them, they just said that didn't complete, and I need to wait, now I have no internet, no home pone for over 10 days. I am still waiting now!!!! | |
|
lost101
@gazmet.com
| How do we know if we are too far from the CO It's been 20 days now that we are supposed to be connected, but still no dsl light... Acanac is saying that it is a mapping problem with Bell and Bell is saying that the connection is there and that we should call Acanac for support... How do we know if we are too far from the CO and who should I turn to? I feel like beeing in a tennis game...I am the ball and Acanac and Bell are the tennis players... | |
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Review by adrian_101
UPDATED: 155 days ago
member for 155 days, 0 visits, last login: 155 days ago
undisclosed location
$33 per month (12 month contract)
Bell Canada
"Unmetered bandwidth, Free SSH tunnel, Free 100GB FTP storage"
"Bell Canada"
"Excellent ISP with a lot of features"
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I'm an Acanac client for 14 months now and I'm still highly pleased with their services.
They offer a free SSH tunnel which enables you to beat the Bell's throttle, 100GB storage which can be accessed from anywhere in the world, a choice of free static or dynamic IP (both with no port blocking) and much more.
Also, they are currently connected to Tiscali backbone which decreases your online games latency dramatically and, at the same time, they are great for intensive downloading.
A bad point is that they are using Bell Canada copper lines which have few DSLAMs outside urban areas and as DSL is distance dependent technology, the speed could be reduced a little outside the cities. I'm not going to reduce their score, since with every DSL ISP, it's still going to be the same.
In conclusion, I think that this is an excellent internet service provider for anything. They really offer their customers the best service in Quebec and Ontario, at the lowest price.
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Review by Jimster5452
Posted: 168 days ago
member for 322 days, 12 visits, last login: 293 days ago
undisclosed location
$27 per month (12 month contract)
about 3 days
"Everything-especially price!"
"none"
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I ordered Acanac internet at the beginning of this year with some hesitation since I had no experience with smaller ISPs like Acanac. I was previously a Bell Sympatico cumstomer for four years but I did not like the fact that they raised my monthly fee and put a bandwith cap WITHOUT any notice or warning. I have a big family with many internet users and I always exceed their 60GB cap and have to pay extra on top of their near $60 bill every month. I made the switch and it was very east- all you had to do was to fill their order online and you will recieve your modem after a few days. Since I also canceled my Bell telephone and switched to a VOIP company I also needed dry loop. The Bell Technicians came and installed the dry loop. Although I had to pay extra $8 for the dry loop each month it's still worth it because I got their promised 5Mb/s, and never had any loss of connection. My VOIP service is crisp clear eventhough I was downloading. The best part of all is no bandwidth cap! Their customer service is quite reasonable as I did not have to wait over half an hour to talk to any SRs and they do try their best to answer your question. Overall, my experience with Acanac is great, and I recommend it to anyone who is sick of Bell and Rogers.
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Review by paul_mtl
UPDATED: 194 days ago
member for 195 days, 1 visits, last login: 194 days ago
Montreal,QC
$20 per month (12 month contract)
Bell Canada
"Cheap at $20 by month"
"Bad customer service & technician support. No French support"
"Too much trouble for this economy"
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It start with a modem that doesn't work. After many phone call and emails I succeed to have a good modem. But another troubles. Slow web browsing, long delay etc... No French support.
Acanac forum can be helpful but in my case doesn't help truly.
I am very patient and I stay 1 year with this ISP contract. When I decided to switch to another ISP (Teksavvy) and not renew my contract but just pay 1 month more. They cut my access. I sent back the modem at my expense and they asked to send back in perfect condition which one defective they sent to me. Trouble trouble ...
Awfull customer service !
Technician support is worst than technician 1st level Bell Canada ("reboot and reset your modem"). Lol
If you are very cheap, share wifi access with your neighbour because $20 is too expensive for this poor service.
Followup comments:
FunnyHow
@teksavvy.com
| Funny How Funny how everyone who switches to Teksavvy , gives this company a bad review.
Co-incidence!
How is $20 a bad value for money then?
Was there bad pre-sales informations?
Whats happened during installation that got them such a low #?
Sure hope you review Teksavvy as harshly, or your review would just be taken as being a hypocrite | |
| | paul_mtl
join:2009-05-14
Montreal, QC
 ·Acanac
| Re: Funny How > How is $20 a bad value for money then?
When your web browsing is sometimes so slow with long delay like you think at a RTC access. I am very near to DSLAM 1km.
My first contact with Teksavvy representative (sales and technician) was good and in french.
I don't care if some people take as a hypocrite or an martian. I report my bad experience without write a long description of my troubles. I know it can be bad interpreted. | |
| | | hickins
join:2009-05-27
Burlington, ON | Re: Funny How you should review a company by your good/bad experience in terms of service not language! | |
| 
Fergless
join:2008-04-19
Toronto, ON
·Acanac
| Support I know for a fact there at least 2 bilingual support people.
Plus you have the community forum to help out.
Your review doesn't make much sense other than to give a bad review.
PS: I might add there Teksavvy guys signing up with Acanac now.
Let's see what happens down the road.
Personally I've had stellar results with Acanac.
Good luck when MLPPP craps out. | |
| | paul_mtl
join:2009-05-14
Montreal, QC | Re: Support Thanks Fergilicious for your help in the past on Acanac forum.
It didn't fix my problem but improve little my web surfing speed. | |
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Fergless
join:2008-04-19
Toronto, ON | Re: Support Hehe... Funny who you run into.  Have fun. | |
| shabdizi
join:2009-03-22
Beaconsfield, QC
 ·Videotron
| Report of former videotron but current acanac customer On Thursday before the Easter weekend of 2009 I applied on line and paid for a one year contract of acanac dsl service for $18.50 per month INCLUDING TAX and UNLIMITED Download and upload plus $50 for their modem.I received the modem by FedEx on Monday and by Tuesday could connect to the internet and within a week had reached my current speeds of average 3.5 Mbps download and 0.6Mbps upload.Customer service response was very fast,friendly and helpful and has been up to now.
For ten years I had Videotron high speed internet with 30 Gb download+upload per month with gigabytes over the monthly limit charged at $8/G with a max of $50 extra per month.I paid after the $10 discount for TV subscribers about $60/month including tax.
Today it is about one and half months that I have acanac dsl and so far have been very satisfied and very happy not to have to pay Videotron for their overpriced and over complicated packages for internet.My speeds are roughly half of what they were with Videotron but I pay about A THIRD of what I used to pay.
That is why I strongly recommend switching from videotron to Acanac! | |
| | shabdizi
join:2009-03-22
Beaconsfield, QC | Re: Report of former videotron but current acanac customer I would like to add that my internet connection is steady and the speeds pretty much stable,so I am not having trouble with dropped lines or slow down during evening hours or other problems of this sort with acanac.com. | |
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Review by Amadaeus
UPDATED: 194 days ago
member for 194 days, 4 visits, last login: 182 days ago
Thornhill,ON
$19 per month (12 month contract)
about 10 days
Bell Canada
"- 30-day money-back guarantee"
"- Unknowledgable tech support, NO phone billing support - Unable to diagnose speed problem after 3 weeks of usage"
"Would NOT recommend."
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(ratings well below consensus)
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- Terrible service and impression overall
- Terrible support: Phone tech support is NOT 24/7. NO billing support through the phone. Tech support is NOT knowledgeable. Acanac support is either technically unable or not motivated to help their own customers.Tech support emails are flagged as spam by GMail.
- Customer Service: There is NO billing support over the phone.
- Tech support failed to diagnose speed issues over a 3-week period, while competitor was able to find the problem within 2 minutes and fix the problem that same night
- Encountered repeated stalling from billings department when requested to cancel (I was entirely within my rights to cancel within user agreement under the 30-day money-back guarantee)
I started with Acanac early April 2009 when I decided to switch to DSL from Rogers Cable. Acanac had a very attractive pricepoint so I decided to chance it and ignore the consistently poor reviews regarding technical support and client service. I called before ordering to inquire about the expected connection speed from where I live and was ensured that I could get a 5Mb connection with no problems. Knowing they had a 30-day money-back guarantee, I decided to try out Acanac.
It was a mistake.
I've documented the debacle chronologically:
April 4 -- Ordered Service
April 14 -- Bell technician arrives, declares nothing is wrong, but the DSL service magically activated after his visit. That's 1.5 calendar weeks from start to activation. I can understand the lengthy wait due to the Easter holidays, and do appreciate the readjustment of the contract start date. This, however, would be the only silver lining to my 3 weeks the "Acanac Experience"
April 15 -- Speedtest conducted using Acanac's own speedcheck service. Discovered that the performance was substandard:
Download Speed: 3876 kbps (484.5 KB/sec transfer rate)
Upload Speed: 642 kbps (80.3 KB/sec transfer rate)
I contacted an Acanac support analyst through the RedFlagDeals forum to help me out, and she asked me to wait a few days for full speed to ramp up.
April 20 -- After a rainstorm, the ADSL connection becomes intermittent. I call into tech support and request a technician to come to my house to look at the line the next day. The speed on the line DID NOT IMPROVE as expected by Acanac support. In fact, connection speed has degraded to half of the advertised speed:
Download Speed: 2515 kbps (314.4 KB/sec transfer rate)
Upload Speed: 638 kbps (79.8 KB/sec transfer rate)
April 21 -- Scheduled Bell technician does not arrive. My father wastes a full day at my house waiting for the tech to arrive. I receive a call at the end of the day from the Bell dispatch asking for a time to arrive tomorrow. I tell them they should have arrived today, but Bell dispatch tells me that the appointment was originally scheduled for the next day. I am unsure who to believe at this point as neither Bell or Acanac holds much of my confidence.
April 22 -- Bell technician arrives, and declares nothing is wrong. Goes ahead and blames the hardware setup. Apparently, according to the technician, modems are not supposed to be plugged into routers (This was shocking as routers are designated for that exact purpose)
April 28 -- Line speed has not improved. I contact support again, and quotes the notes from the Bell technician that my modem is the problem. Support them immediately attempts to upsell me the Acanac modem at 49.99 as it "may improve speeds"
Sensing the same troubles other had experienced, I signed up for Teksavvy and they were able to diagnose, within 2 minutes of being on the phone that Bell had put me on a 3Mb profile. It took them another 2 minutes to request my profile be raised to 6Mb. My connection speed drastically improved later that night through my line with Teksavvy. It took Teksavvy under 2 hours over the phone to resolve a problem that Acanac failed to even diagnose in 3 weeks using 2 Bell techs and 3 separate tickets. For the record, Acanac's official response was to upsell me their own DSL modem which "may improve speeds". I get completely fed up and decided to cancel immediately.
April 28 -- Cancellation request sent through the webform.
April 29 -- Reponse from Acanac was less than optimal: "I have asked our manager to investigate this issue, Please wait, we will contact you as soon as we receive his response". I consider this nothing but a stalling tactic to have my contract lapse past the 30 day guarantee. At this point I make it clear that I do not want in investigation to take place and to have my refund processed immediately. I also threaten a credit card chargeback
April 30 -- More stalling from Acanac: "Please note in your case we need to have a permission from our supervisor and we have informed him already. We are looking forward to hear from him. We will reply/update you upon receiving an answer." Now getting close to the 30-day mark, I provide them with a deadline to process a refund or I will pursue a credit card chargeback
May 1 -- More stalling from Acanac: "Hi, I asked my manager to expedite the investigation. Please wait". Note that they are still "investigating" even though I had explicitly told them that no investigation is to take place and that I'm fully within my rights for a refund under their user agreement.
May 1 -- Refund finally approved, 4 days after initial cancellation request and two separate threats of a credit card chargeback.
After the nightmare of an experience, I would NOT recommend Acanac to:
- Casual users, as they might be quietly bumped to a lower profile without them even knowing about it, or knowing how to pursue an improvement of service quality
- Experienced users who experience a line issue that cannot be resolved under the 30-day money-back guarantee
- Any user who is less than comfortable with being aggressive with tech support to get what you're entitled to (let that be a refund or line quality improvements)
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Review by gduong128
Posted: 196 days ago
member for 2.1 years, 0 visits, last login: 2.1 years ago
Lasalle,QC
$18 per month (12 month contract)
about 3 days
Bell Canada
"Good service plus referral program"
"18.95$ tax in for the first year only"
"Best value/price for the first year"
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Package 18.95$ tax in is for 5Mb down and 800kb up.
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Review by Madwand
UPDATED: 201 days ago
member for 6.9 years, 1529 visits, last login: a few hours ago
Toronto,ON
$17 per month (12 month contract)
"Price & Extra bonuses - online PC - throttle workaround - anonomous surfing. Always expanding services!"
"Bell gives substandard treatment if you have technical issues with your line (which is not Acanac's fault)"
"You can't beat Acanac if you have good DSL connect speeds with another provider. As long as you understand DSL setup."
| Pre Sales information:
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I ordered the 1 year special at $228 upfront for a full 12 months. I gave Bell my 30 days notice and about two weeks before the end I ordered Acanac. I received my login details within 1 hour and was already using Acanac's service within a few minutes.
The first night was slightly choppy, but there were some small issues with heir Cogent lines. Everything was perfect come the morning. About two weeks later there were some Cogent issues again, but they only lasted for five minutes. It's now been almost two months and I'm a very happy Acanac customer. I just wish Bell did not reduce my line to the 5mbit service (which is what I am paying for).
With the Bell throttle, and the workaround I can easily get my P2P at 300-500K on a regular basis (assuming there are enough peers). I am extremely happy for this. Also, with an online PC I can use it without having work follow what I am doing. Also, I can block the DNS blocks from work by using the throttle workaround. i.e. using Facebook just fine.
Acanac has added new AGAS 7 & 8 and 9 and 10 will be online within the next month. The speed is 99% the same as with Bell.
I might in the future use MLPPP, but with the workaround I don't see the need. I would prefer a VPN or ipv6, but these will come out soon enough. I already know that Paul is working hard to keep his system up to date!
I really feel that I am a part of the Acanac team. I am excited for them with each new feature they introduce.
If you don't know anything about computers or DSL connections, I'd recommend that you stay with Bell though as you will probably have a lot of questions or potential issues that you might encounter, and a third party DSL provider may not be for you.
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